User Reviews Overview
About Zendesk Talk
Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. Our support engineers collaborate with your internal team to ensure that our voice solution meets your unique...
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- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Best way to Improve customer service
Overall experience with Zendesk is perfect it's help us to save time and many benifits are there , I am happy with it .
Pros
I have been using Zendesk talk over a year , the thing I like to most about it is improving customer service , it helps to handle tickets easily also the calls quality is excellent in Zendesk talk
Cons
It's good software but it's Admin dashboard is not up to the mark, it can be more good . Reporting as compared to similar software is not good , they can enhance Zendesk talk
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Zendesk Talk Review
Overall my experience with Zendesk Talk is excellent. Voice call, SMS, email, and chat support are under one roof which increases the productivity.
Pros
Zendesk Talk's dashboard is an intuitive and customizable one, it easy to track and manage customer interactions by admins and executives. User can create multi channel to manage different set of customers. Through the features like IVR and smart call routing turn around time for addressing a customer is reduced. Analytics and the MIS report from the dashboard is very informative. Zendesk provides a very good customer support.
Cons
Zendesk Talk's user interface is simple but the learning curve is high. Based on the internet traffic and peak operational time user may experience minor latency in the dashboard.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Communication Software for Businesses
The overall experience has been positive and it met the requirements that we initially had which led us to implement this software within our business. I would recommend it to businesses.
Pros
As our business started to grow, we wanted to implement a software to improve communication between employees and more importantly with customers. We decided to go for Zendesk Talk and we were quite pleased with the software. Communication has improved greatly and customers feel more satisfied. Communication is vital for the success of any business.
Cons
Although the software has a lot of useful features, it may be a bit costly for small to medium sized entities. Maybe other pricing plans can be introduced to cater for such entities.
Top Zendesk Talk Alternatives
- Industry: Insurance
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Excellent live chat tool
Excellent tool to support internal and external communication resulting in a better customer and user experience all round. Improved shared knowledge and transcripts provide coaching and development of users.
Pros
Allows staff who are serving customers in financial institutions to get the instant support required. Using zendesk to ask questions to experts and assist the end user with transcripts for development.
Cons
Would be good if there were more prominent notifications to alert the user that the system is in use ( to avoid delays in responding to queries ) or reminder prompts to get attention from the user more quickly
- Industry: Outsourcing/Offshoring
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Zendesk Talk Feedback
Overall, the best customer support tool I've used is Zendesk. It makes the job of the agents easier and enables my team to fulfill many of the requirements of our customers. Some benefits of adopting Zendesk include the ability to organize views, implement macros and automation, centralize customer operations in one location, and generate reports.
Pros
If you're searching for call center software that will make it simple for you to connect customer conversations across several channels, such as phone, email, chat, text, and social media, Zendesk Talk is a perfect choice.
Cons
It is challenging to imagine a drawback. I could see that being a problem for some firms since once you start using it, you're not going to move away. After using Zendesk, it could be challenging to move to a different product.
- Industry: Internet
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
An excellent software.
Overall experience has been more great than expected. this works smoothly.
Pros
This software is really good as this solves many problems. In cases of someone needs urgent guidance, this comes in handy. the UI for this is amazingly well. we at our branch can't really work without this. This really is a great call center software.
Cons
as of now we did not face anything such to be put down as a con. this is a good piece of software and i would suggest you to go for it.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Simplify work with Zendesk
As per my overall experience considering the advantage Zendesk is best in the market for the users for beginners and advanced level also where it is designed in such way all the users can easily adopt.
Pros
1. It improves the experience of the user2. Its very easy for implementation and user understanding3. It helps in increasing the productivity4. Helps more in cross channel reporting 5. It helps in tracking the call history also
Cons
1. Customizing option is less comparing to others2. It is not designed to support any small business or organisation3. UI can be made little customizing
- Industry: Fund-Raising
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Communication bridge
I use it as a communication bridge today customers.
Pros
Zendesk Talk is if it's a program in communication which creates a bridge between the customer and the business owner I normally use it for effective communication to the clients.
Cons
It is never slow therefore provides effective communication at any daily time for customer certification.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Good software for the communication
It's good experience with Zendesk talk, easy to use, implementation of call, connection with clients and getting each details.
Pros
Good product for call and communicate with client. It's trusted and easy using, productive application and easy to understand.
Cons
Good for working never get down, easy to connect and maintaining the data.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
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Review Source
Enhancing Communication with Zendesk Talk
Zendesk Talk is an effective tool for businesses trying to improve communication and customer service.
Pros
Zendesk Talk provides rapid help and facilitates communication among financial institution staff members, allowing them to better assist consumers. Because of its capacity to connect discussions across several channels like as phone, email, chat, text, and social media, it is a versatile solution for call center software.
Cons
One disadvantage of Zendesk Talk is that it might be expensive for small to medium-sized businesses. It would be advantageous if the software supplied more pricing plans to meet the demands of such organizations.
- Industry: Outsourcing/Offshoring
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Zendesk Talk-honest review
Pros
Counts the number of tickets every merging.
Cons
Two people can access one email concern.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Customer support service
Easy to connect with customers contacts
Pros
Zendesk Talk is easy to create tickets to customer and enhance communication.
Cons
Not commonly used by every one and requires premium for effective service
- Industry: Leisure, Travel & Tourism
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Makes the talk easy
Pros
Being a salesperson, this app really helps me in my workflow. It is very easy to use, and it has an intuitive interface, that helps the user to get started.
Cons
It is not for businesses with a large volume of calls, as a cost can add up very quickly and may become a liability for a business.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Good customer service support software
Overall it's much good experience with Zendesk talk, great place to talk with client, work smoothly.
Pros
Best solution for tracking customer details, easy to understand and use, communication between customer and team makes better.
Cons
Lot's of features integrated with Zendesk talk, cost effective and easy to use.
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Monthly for 6-12 months
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Review Source
Zendesk
Zendesk is our primary source of customer support. They submit us tickets when they run into problems, which we resolve through Zendesk. It houses our community and how-to guides, enabling our users to exchange ideas and learn new skills from one another.
Pros
It works nicely with our existing tech stack and is straightforward enough to utilize right out of the box. Adaptable if required, yet simple enough for everyone to comprehend. works well with both large and small teams
Cons
Utilizing their search feature can be challenging at times. Actually, it's the only issue I have with the service. The team's constant willingness to assist and enhance the platform is a good thing.
- Industry: Airlines/Aviation
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Best call monitoring system
Pros
This software is used for our company monitoring the calls and managing the calls overall helps to make easy monitoring services and making smooth proces
Cons
Configuration is little complicated in this tool otherwise is good to use
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Zenddesk talk
Pros
Allow me to communicate with clients from a platform that is versatile and voice talk is an amazing feature
Cons
They should make the software more affordable even to individuals
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
La verdad no es recomendable
Mala
Pros
Que se puede contactar al proveedor de servicios
Cons
Que no atienden bien son groseros y no resuelven
