QuickBooks Money Reviews

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews
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User Reviews Overview

About QuickBooks Money

Quickbooks Payments is a mobile payment gateway best suited for small to midsize organizations. The system comes with transaction software, a card reader plugin and a mobile application, which provide instant processing of all...

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Feature ratings

Value for Money
4.0
Functionality
4.1
Ease of Use
4.5
Customer Support
3.9

Browse QuickBooks Money Reviews

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Nathan
Nathan
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/10/2018

Fast and easy credit card processing

I was using a set desktop solution before that had a long term commitment. This allowed us to take mobile payments anywhere we had a cell phone and get out of those long term contracts. Also it smoothly integrated into QuickBooks so it was a win-win for us.

Pros

I has many options for taking a credit card payment. Plug in chip reader, take a picture of the card or a Bluetooth card reader is available. I like that it's month to month and if I don't use it I don't have to pay anything. It's simple and easy to integrate into quickbooks. It has a good back end that you can access from a computer to manage your payments and who is taking those payments.

Cons

The cost is cheaper if you pay monthly and high volume but more expensive for the smaller low volume months. When you get logged out it can be a slow process at times to get logged back in while a customer is waiting to give you their payment.

Response from Intuit

Hi Nathan. I'm glad the integration options and flexible methods for processing have provided a simple payment management system for Complete Carpet. Thanks for reviewing, and for being a member of the QuickBooks family.

If you're running into latency with logins, rest assured I've got you covered. I suggest uninstalling/reinstalling the GoPayment app, which is the easier way to ensure your software is updated. This simple troubleshooting step will get you back up to speed and cut-down on customer wait times.

Before you go, I want to ensure you continue to get the most from the payment system. The support landing page for the program has insights into the connection to QuickBooks, as well: https://community.intuit.com/products/quickbooks-payments-help-en-us.

As for the price, I'd be glad to discuss your options. There are alternatives for your average volume, and I've got the tools to dig into your account. We'll go from there.

Jess, The QuickBooks Team

Replied 08/11/2018
Tiana
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/12/2024

A pleased user

Pros

How easy it is to use and if you come across something that you might be having trouble with their fourms are great as well as their blog post and videos on how to help.

Cons

Haven't really found one yet. I do sometimes have issues with the app but that just might be a bug and the app needs to be updated.

Robin
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 20/11/2023

Buyer Beware

Bad. Exceptionally inadequate customer service. 6 months 12+ calls... no resolution and every time I'm reassured that the funds will be deposited in 2-4 days. And every time we're told there is a new hoop to jump through.

Pros

Doesn't matter if the funds never reach your account.

Cons

Bad customer service... Mixed messages, no accountability.

Alternatives Considered

FreshBooks and Wave

Reasons for Switching to QuickBooks Money

Accounts requested that we do saying is would be more cost effective for us... SO far there are no savings. And the cost is actually higher... And they wont release the $ they're holding on to.

Top QuickBooks Money Alternatives

Marcus
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/12/2024

quick books does it again

stress free, its not only a pos but its a legitimate checking account as well.

Pros

seamless integration with the existing QuickBooks products that i already use.

Cons

if the payments processed faster that would be perfect.

Alternatives Considered

Square Point of Sale and PayPal Zettle

Reasons for Switching to QuickBooks Money

quickbooks was the most robust answer to solve multiple problems.
Lori
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 02/01/2024

QuickBooks Payments are Easy to Integrate

Pros

It allows for simple payment for processing of invoices, and enables quick invoice set up even when on site.

Cons

Nothing that we didn't like, once past the initial setup, it runs very smoothly.

Alternatives Considered

PayPal

Reasons for Switching to QuickBooks Money

It's integration with our QuickBooks Desktop program that we were already utilizing.
Whitney
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 13/10/2024

Convenient for instant access to funds

Pros

I like that it comes with a card and instant access to your funds after receiving a payment and that it allows echeck payments.

Cons

They are so touchy with their security and fraud system and freeze your account for review and is a lengthy process to get it unfrozen.

Mariel
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/12/2024

Must have for EVERY business owners!!

Great experience! every business owner should definitely check it and give it a try!

Pros

The platform made everything easy to understand and where everything is located

Cons

I can sincerely say that I have not yet found something i dont like about this platform

Shellie
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 12/12/2024

Quickbooks Money makes me money!

It's a necessary tool operating my small business. I was able to put my earning into "envelopes "that accrue interest which was a big plus!

Pros

I appreciate that I am able to receive payments from my clients without having to transfer my earnings to a separate account. I also like that their monthly fee is zero dollars.

Cons

Their customer support is only limited to weekdays. I operate a mobile notary business seven days a week, and If I need assistance during the weekend, that isn't an option.

Elijah
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
2

4
Reviewed on 26/12/2024

Great product!

It has taken a bit to learn the entire system of it but overall it is great!

Pros

It works really well for us to track out p&L

Cons

it takes a little while to get used to to be honest.

miri
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 30/12/2024

Easiest payment software

Pros

It's easy to use, no hidden fees, user friendly

Cons

No cons at all, it's so easy to use and set up

STACY
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2023

SEND AND TRACK

Pros

Payments are automatically matched up with the correct invoice. Smaller customers pay sooner with the ability of a click on the invoice to pay right away vs. writing a check and mailing it out.

Cons

The fee charged to process the Credit Card transactions on top of what we pay for QuickBooks.

Nishawne
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
2

4
Reviewed on 01/08/2018

Works well

It's a really easy to use way to charge my clients and it interfaces nicely with my Quickbooks

Pros

I have found this software easy to use. Customers like the interface though it keeps changing. The changes The changes tell me they are constantly trying to improve their product

Cons

As a service provider I don't like that I cannot set the tips where I would like them to be. They are preset and there's nothing I can do about it. Even clients have commented that I should change it but I can't.

Response from Intuit

I'm delighted to read the product is working so well for you, Nishawne. Though you can add tips to transactions (community.intuit.com/articles/1599562), we love hearing from you guys about how we can improve. As you mentioned, the engineers work tirelessly to ensure our products provide the best value on the market.

Part of that means listening very carefully to what our customers have to say, as any changes you may have noticed are a direct effect of your feedback. You know better than anyone what would best fit Forma Beautique's needs, so I'll gladly forward your ideas to the Development Team directly. Implementing a preset gratuity is a brilliant idea, and I thank you for sharing it. Moving forward, you can stay up-to-date on all new and exciting changes at the QuickBooks Blog, here: https://intuit.me/2L2zqTv.

I appreciate you for leaving this GoPayment review, by the way. Thanks for being the best part of QuickBooks, and have a great weekend.

Jess, The QuickBooks Team

Replied 03/08/2018
Mark
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

3
Reviewed on 08/06/2022

Payment holds

Sucks

Pros

At this point this software doesn't work

Cons

Payment holds on Echeck. Waiting on check to hit my bank for 2 weeks. Still has not been released as of me writing review. Very hard to get support when called about money

Response from Intuit

We appreciate you letting us know what's going on with your funds. To get additional info on the hold we recommend contacting the Payments Team so they can look into it for you. You'll find their contact info here:
https://quickbooks.intuit.com/learn-support/en-us/help-article/mobile-apps/contact-payments-point-sale-support/L7zQuXpgk_US_en_US All the best. -Kristina, The QuickBooks Team

Replied 08/06/2022
Verified Reviewer
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 05/09/2018

Perfect for Service Providers (no card reader necessary!)

I'm a home inspector and I am able to take payments right at the home now. I use this on about 50% of my home inspections and my clients love it.

Pros

I love that this software feels extremely professional when I'm asking for payment when I'm at someone's home. I don't have to enter in any information, I simply scan their debit or credit card and ask them to sign it. I also love that they have the option to receive a receipt right there. It's so nice to scan the card on my phone with the camera as opposed to carry around a clunky card reader.

Cons

Every now and then it is unable to read a card and I have to enter it in manually, which is frustrating. I also wish it integrated more seamlessly with Quickbooks Invoicing. Obviously I also would like to see the fee for credit card processing lower, but it's not horrible.

Brian
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
1
Ease of Use
4
Customer Support
1

1
Reviewed on 27/02/2020

Extremely Poor Customer Service

Product works well and is fairly-priced. Customer service is a joke.

Pros

Product is priced fairly and is easy to use

Cons

customer service is terrible. First card reader quit after less than a year of use. Intuit would not replace. Bought second reader and would not work out of the box. Requested replacement reader. They sent a lower-end model than we had originally purchased. Called again to request correct replacement model. They would not expedite shipping. Total of 8 hours on the phone with customer service and I still don't have a working reader.

Kris
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 01/12/2020

Quickbooks Payments make it easy for a price

Pros

It was easy because it integrates with Quickbooks. I entered something and it was automatically entered into Quickbooks. I didn’t have to do any extra entering.

Cons

The price, fees, and lack of transparency. The fees were very high and it was too difficult to figure out what I was paying and why. I felt like a hostage to the program because I couldn’t figure out if there was a way that I could control the fees. I detested this part of it. I switched to a transparent provider with lower fees because of this. I have to do a bit more manually because it doesn’t integrate like QB Payments does, but it’s worth it to not feel like I am at the mercy of a program/provider.

Alternatives Considered

Square Payments

Reasons for Switching to QuickBooks Money

It integrated with Quickbooks.
Sibylle
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 24/11/2020

QuickBooks Payments - Kind to Bookkeepers

I consider QuickBooks Payments an excellent method for making it easy for customers to pay and easy to track their payments.

Pros

Unlike other CC processors, QuickBooks Payments doesn't take out fees upfront. Instead, income enters the bookkeeping (automatically, if you have QuickBooks) in the correct gross income amounts, and fees are charged as a separate expense transaction. This makes bookkeeping much easier than when using other processors.

It's also very easy for customers to pay using this app.

Cons

Last time I tried, booking a credit card refund correctly required a work-around in the customer account. It's also possible for someone working in the books to issue a credit card refund to a customer more than once, and accidentally. I'm now very careful when working in customer accounts when there's a credit card on file.

July
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 11/01/2023

easy to do payments

Pros

it's easy to do payments, and can use payment methods like ach, debit or credit card.

Cons

I don't know of any cons with quickbooks payments

Verified Reviewer
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/03/2018

I used Gopayment for my retail business to track purchases and process card payments.

Pros

I liked the the software is very user friendly and easy to manage inventory, and view transactions for order details.

Cons

I dislike that customers can not be added to track their purchases. I dislike that reports can not be ran to track purchase totals over a period of time. I dislike that inventory is not tracked.

Tasha
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
1
Ease of Use
5
Customer Support
1

4
Reviewed on 25/05/2018

Good

Pros

It easily goes into quickbook; very easy to start using; was able to get an account quickly; set up was eqsy; eaay to make transactions

Cons

I cant reach custumer service. Very diidicukt to get the answers you need. You need to ho online to do everything and if system down you cant do it. They cant help you

Karen
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/05/2018

Our technicians are able to take credit card payments on the job using this

Less fees by swiping cards instead of keying them in.

Pros

We love that the technicians can take credit cards right on the job. They used to have to call in the card number and we were charged more for keying in the number. Now they can swipe the card right there on their phones and it goes into the bank account

Cons

A couple of the guys had a lot of trouble setting up their account in the beginning. Once we got them set up, it works pretty well

Sally
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/11/2018

The montly cost is well worth it

Pros

With a click of a button it is so easy to send a bill or statement to a client

Cons

No issues or concerns with the payment feature of the software

Response from Intuit

Hi Sally. I'm thrilled QuickBooks is streamlining the billing and statement process for Dr. Charles Ashley Mann & Associates. Should you ever have any questions about the payments feature, I invite you to explore the Community database at https://community.intuit.com/browse/quickbooks-online-payments. I want you to know that help is only ever a click away, and the Community is an excellent support space.

I appreciate you taking the time to review, by the way!

Jess, The QuickBooks Team

Replied 08/11/2018
CharRon
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 25/01/2021

Use Quickbook Payment

I am glad Quickbook has a card reader and website button to increase my customer purchase options

Pros

Just like Square, you are able to get payments from customers using a card reader or online button.

Cons

the charges in a downturn. You get charge to buy their card reader and they charge you for transaction. So, now you have to charge the customer more to get your exact amount.

Michael
  • Industry: Civic & Social Organization
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 30/11/2016

Solid product for companies of all sizes

I used GoPayment for almost 4 years. It's simple to use, easy to manage. We used it in our offices and had a magnetic swipe card reader mounted to the PCs, but I know there's card reader for mobile devices, too. If you need to take payment (whether in the office or on the go) GoPayment can work for you. It's easy to add users as your business needs grow, too. It also some useful analytics. It possesses customizable features, to keep it simple for users and help you get the most from the software.

Pros

Works well with all computers and mobile devices.

Cons

If you really like or need analytics, you may find yourself wanting more than it can give.

Erik
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 31/08/2018

Take payments anywhere!

Pros

Gopayment is a great option for payments on the go. It conveniently fits into your cell phone or mobile tablet to accept payments anywhere. The application is easy to use and install.

Cons

The integration with gopayment and your accounting software is vitally important for accurate record keeping. Unfortunately, GoPayment does not integrate with many software's. It does not integrate with QuickBooks online automatically, adding another step to your payment tracking.

84 reviews