User Reviews Overview
About Plotbox
PlotBox is a cloud-based operations management solution that caters to the cemetery industry's unique needs. Designed specifically for deployment by cemeteries and crematoria, we've also been adopted by funeral homes. With a...
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- Industry: Government Administration
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Review of Plotbox
I have been using Plotbox for nearly 5 years and have found it to be a very good system for arranging and recording burials. In addition to this the other features such as reporting are very useful.
We switched from a programme called Cemetery Pro which had become outdated. Would not accept this as an answer in the question below.
Pros
User friendly, easy access to scheduling and records. Excellent support from Plotbox team. The team are continually improving the system and applying updates.
Cons
Sometimes have difficulty saving records but this may be due to our systems rather than Plotbox.
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Monthly for 1-5 months
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Review Source
Excellent Implementation
[sensitive content hidden] was excellent at explaining the product to us. The tender met requirements thoroughly. [sensitive content hidden] support with data migration was very good with good conversation to support us by amending data en masse to fit with PlotBox's format. [sensitive content hidden] was excellent at training our staff in how the software works and automating production of our documents as much as possible.
Pros
Modern logical feel to the presentation and use of the software.
Cons
Delay on mapping the sites using drones.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
PlotBox Cemetery Management software review
Overall this is system is a major improvement from our previous software in its functionality and ease of use. We are still early in our use of the system and working out some kinks but the Plotbox team is responsive to our requests and actively working to fix issues. We have had to change some of our processes but overall it hasn’t created unmanageable change in our operations. We are looking forward to further integrating the software into operations.
Pros
• Plotbox has allowed us to digitize many of our previously handwritten processes, reducing the need for multiple points of data entry and reducing the chance for error.
• The modules are fairly easy to use to quickly find information about a plot or burial. Information is easy to update and add to.
• The creation of contracts and deeds by the software is quick and simple.
• Cloud based software allows cemetery coordinators to complete sales at our remote cemeteries.
• The mapping module is robust and easy to use. It provides a good overview of the cemeteries.
Cons
• Some of the processes can be confusing and cumbersome. Having a central point to enter all relevant burial or plot sale information would be ideal, rather than having to enter different pieces of information in multiple modules.
• Our previous system was able to capture just the year, month or day, because Plotbox doesn’t allow this we lost a lot of important digital information that will have to be recreated and altered.
• There are a lot of unused fields, making it easy to miss necessary fields we use in the clutter. A streamlined version would be ideal.
Top Plotbox Alternatives
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Grateful to have PlotBox
We got PlotBox in 2019, right before the Pandemic. We were excited about it because it seemed so much more modern and effective than our previous software. But honestly, we got it in the knick of time! I don't know what we would have done without it during the pandemic! Being sent home, with no access to our paper records - we would not have been able to serve our families had we not had PB on our home computers. Being able to look up records, grave availability, contact info - it was really a life saver for us! And the more we use it and enter information into it, the better it gets.
Pros
I feel like it's user-friendly and pretty intuitive. Like any new software, you have to get used to it, but it has truly made our lives easier. And we don't even use all the features! The customer service folks are great - both our "assigned" person and the people on the chat. I feel like every time we have a training/customer service call I really learn something new and about some cool feature. When we started we were doing the bare minimum to get through the pandemic, but now we are discovering so many more cool features and time saving elements of the program.
Cons
There is always room for improvement, and no one program is going to immedately meet the demands of every user. But PB is really good about taking feedback and implementing it. They really do listen to our needs and often can make changes to suit us. I do wish it was a little more historic records/genealogically inclined. Our cemeteries are all historic and part of what we do is genealogy and research. PB isn't really set up for that, but I think they are working on that and making some progress towards that.
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Great software package from my perspective!
It has been great and I am still learning. I am glad we made the switch.
Pros
Amazing software that does so much more than we have asked of it so far. I thought the learning curve was easy and we have some employees that were not computer savvy that have used the opportunity to embrace Plotbox and grow in the computer usage and knowledge. Growth in their job and as a person. Plotbox brought some good people changes with it's rollout.
Cons
Every software package comes with a certain amount of rigidity as you transition. The constant mantra of "why can't Plotbox do this like XXXX" was a difficult stage, but the folks from Plotbox did a great job of helping us work through what the could. I guess that would be a negative that turned into a positive. I think that the Quote process is a bit arduous for today's quite response loving shopper. With the ability to change price points so quickly, we need a tool that helps us quote the today price, which may not end in a signed quote. Because the system is the price book, we have no way of checking pricing at that moment without building a quote.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Review of Plotbox service
Great complete service with support on standby if required
Pros
Easy to use and all the information in one place.
Cons
Sometimes the plot maps don't load quick enough for me but I have no patience.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Plotbox User review
Getting better by the day. Staff is very helpful.
Pros
Ever evolving and making improvements. User friendly
Cons
Some part of the application doesn't talk to itself. Different options to make bookings but the results are not the same.
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Plotbox Review
Plotbox makes my daily working life alot easier with all records being available at the touch of a button. I would be lost now without this system.
Pros
what I like most about Plotbox is how easy it is to use and manage. All my records are in one place and I can access these records easily anytime and anywhere. Also the team at Plotbox are 1st Class, always pleasant, friendly and very helpful.
Cons
There is nothing I don't like about Plotbox.
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
A market leading solution developer
So far the experience has been supportive and professional. There is a lot of focus on maximizing the customer experience and safeguarding project critical success factors.
Pros
Plotbox is without question the sector leader when it comes to Cemetery management. The feature rich solution is perfectly honed to the specialist operating environment, and the development roadmap looks very exciting.
Cons
No cons to report to report as yet, still within implementation phase.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
The total solution
Really positive, and the support from [sensitive content hidden] has been amazing!
Pros
-Everything in one place
-Integrated records for the person rather per event
Cons
sometimes seems to be several ways to do the same task and can be confusing at first to remember which way is preferable
- Industry: Government Administration
- Company size: 5,001–10,000 Employees
- Used Weekly for 6-12 months
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Review Source
Changing Cemetery Databases
So, so happy that it is done now. The system is great to use and the Plotbox team were and are a pleasure to work with.
Pros
Plotbox has a massive step up from our old system. It is reliable, accessible and easy to both use update
Cons
No-one like the massive amount of work involved with changing data management systems. It would have been a better process had we taken the time input our mapping better.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Cemetery Management
It has been great. I enjoy working with the team. Plotbox is very easy to use.
Pros
Plotbox is very user friendly and practical.
Cons
I jhave not problems with Plotbox. If an issue arises, the team is right on it.
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Council cemeteries
Very happy with this system and is well supported.
Pros
Active support when needed including training.
Cons
Charges for additional mapping requirements.
- Industry: Individual & Family Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Family Service Advisor
Pros
It is easy to use and makes my job easier.
Cons
It is cloud based and sometimes has slow processing time.
- Industry: Government Administration
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Thank you all.
From the start Training commenced all worries are taken away as we were Manually still using books to record all information. Training was enjoyable with such an effective Team. since using I have encountered no issues at all. It is such an easy system to navigate and to locate all the information you need.
Pros
Yes the product is easy to use, it gives confidence and a quick response, all information is combined in one place at your fingertips, assurance and accuracy with the mapping system, I am an early user so have yet to discover, I have not had to use your helpdesk as yet!, so hopefully this shows an amazing easy to use system. The training given could not have been better, all worries are taken away, such a great friendly efficient Team from the start. Thank you
Cons
I am an early user so do not feel suggestions of improvement can be made as yet.Very easy to useIntegration with other apps fine. We have faced no problems at all.
Response from Plotbox
Andrea, thank you so much for your kind review. It is so great to hear how straight forward you have found the adoption of PlotBox.
Dawn
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
I would recommend PlotBox
I know the mapping aspect of the program will be most helpful to us.
Pros
I have been very impressed with the instruction and help from the PlotBox team.
Cons
I am new to the program so I can not answer this at this time.
Response from Plotbox
Hi Bernadette
Thank you for your review! I really appreciate you taking the time to do this (I know how busy you are!) I'm excited for you to see the benefit of the mapping piece, and remember the support is there for you for as long as you are with Plotbox.We will try and keep that con's box empty :)
Thanks again
Jodie
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
It's incredible what this team has put together on one, cloud based, cemetery software...
Incredible time saver! Less time meeting with families, recording records, researching historical information. In short... makes our job so much easier... and saves money.
Pros
*Mapping: Unlike any other mapping on the market. Uses your REAL aerial photo to use for mapping. Makes it so much easier for customers to find graves.
*Document retention: Scan/attached relevant current and historical documentation to any transaction, burial, deed, or transfer record. Never go looking for it again. It's always attached for a quick review or question.
*Cloud Based: PlotBox team handles all updates, backups, and IT. I'm a cemetery professional not an IT professional. Also, I can jump on PlotBox from home and assist staff that is in the office working with a family should they need my assistance.
*Deed History: When plot transfers happen, PlotBox tracks all previous transactions and links them all together for a full view of the history of each plot (with all documentation) at your finger tips.
*Permits: I can track all work being done in my cemetery from our own work, to all work done by outside contractors, and outside memorial companies. If a question arrises later, we have all documents, authorizations, and memorial spec drawings, all in one place for review at any time in the future.
*Images: PlotBox allows you to attach images to plot records, interment records, etc., so you have a complete view of what is out on the grave, crypt, or niche, without leaving the office!
*Aggregation of information: Bringing it all together.. Open up a decedent record and - BOOM there is everything related to that burial - linked and accessible!
Cons
Some minor features are still being cleaned up; however, the PlotBox team is constantly improving and upgrading the product. They take feedback well and institute fixes in a timely manner when a glitch is uncovered, which is rare.
Response from Plotbox
Dave, thank you for your review. It has been an absolute pleasure to be your technology partner for Park View Cemetery. We love the ideas - keep them coming!
- Industry: Government Administration
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
PlotBox was right for us
Pros
For us, drone mapping was very important. While interacting with the customer, this map provides an overhead view of what you see in the field. It paints a more accuracy picture than paper maps.
Cons
At times there have been tweaks that we would personally make but the team is always improving the end user experience based on feedback.
- Industry: Government Administration
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
PlotBox review
Overall, I'm very happy with PlotBox. We would not have been able to successfully work remotely without using PlotBox.
Pros
PlotBox has been immensely helpful while our staff has been working remotely during the pandemic. We have been able to easily send contracts to families, look up records, confirm grave availability and issue/ transfer deeds. If I have any questions or issues with the program the customer service agents are always available to help.
Cons
I would like to see the modules a little more streamlined. Instead of putting all the decedent's information into one place, I have to go into different modules to input the information. Because we're a government agency, we have to back up all of our records due to records retention laws. It was difficult to get all of the information that we put into PlotBox into our own system.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Plotbox has what a cemetery needs.
I really like the software but the people there are really a testament of the great product!!!!
Pros
I like that we are able to customize so many things during set up. Customer service is the best I’ve ever experienced. There’s always someone there to help.
Cons
Just because we’re newer to system it’s hard to say. I know everything can be link and clicked so my worry is people might get confused or end up in wrong place.
Alternatives Considered
CemSitesReasons for Choosing Plotbox
Tried the online version of HMIS and they couldn’t do certain things that the window version did so we had to change before going liveReasons for Switching to Plotbox
More user friendly- Industry: Government Administration
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
So far so good! Very impressed.
The assistance with financial forecasting and statistical information being drawn from records will really help us to lead the service focusing on the business needs and service needs.
The ease of drawing off work lists and ability to manage those lists will make us far more efficient.
The support and engagement from the team is wonderful.
The day to day management of the service from this system will become far more efficient and enable staff to work more pro-actively.
Pros
The ability to draw statistics straight from the records in great detail. The adaptability of the software and the fact we can continue to amend and improve our records used. The ease of access and links between records per deceased. The support and live chat function, to name a few.
Cons
Yet to be determined as still in the 'demo phase'.
- Used Daily for 1+ year
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Review Source
This new cemetery software has streamlined the entire process and made our job much easier.
Pros
We are now able to complete the administration from beginning to end with this software. This allows us more time to attend to our customers.
Cons
The software did not completely coincide with our processes at first but the staff worked with us to make sure changes and improvements were made. The staff was very receptive to our suggestions.
Response from Plotbox
Rich, thanks so much for taking the time to review PlotBox!
- Used Daily for 2+ years
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Review Source
PlotBox has streamlined our ability to control our inventory and it is very user friendly....
Pros
Organization, user friendly, clean and easy to understand, and the customer support is efficient and friendly.
Response from Plotbox
Heather, it's been a pleasure! Thanks for taking the time to review PlotBox.
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Easy to use software
Very good, easy to use and helpful staff if I get stuck.
Pros
The best bit about Plotbox is the excellent customer service you get, if you have any issues just send them a quick message and someone always gets back to you to help.
Cons
At the moment I'm yet to come across a problem that couldn't be solved somehow
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Review Source
Game-changing Cemetery Software
This is the state of the art cemetery inventory and mapping software. We haven't seen anything else like it in the US market. It has transformed and streamlined our core cemetery systems.
Response from Plotbox
Tyler, thank you. It has been a pleasure to work with you and your team.