Embrace ERP Reviews

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
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User Reviews Overview

About Embrace ERP

If you are a medium to large enterprise (50 - 1 000+ users), look no further, you have found the right solution for your business. Embrace ERP is a proven, time-tested end-to-end enterprise resource planning (ERP) solution....

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Feature ratings

Value for Money
4.6
Functionality
4.6
Ease of Use
4.7
Customer Support
4.8

Browse Embrace ERP Reviews

15 of 15 reviews
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Verified Reviewer
  • Industry: Computer Hardware
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 25/07/2022

ACS-Embrace ERP

Very good operational package, caters for most companies requirements.

Pros

Modules integrate seamlessly with each other, ease of use, user friendly. Data available immediately.

Cons

Although standard reporting is good, getting data onto different platforms is a bit tedious.

Alternatives Considered

Sage Accounting

Reasons for Switching to Embrace ERP

Pricing, ease of use, setup

Response from ACS-Embrace

Thank you so much for your review. We really appreciate you taking the time to share your feedback.

Replied 04/10/2022
Tiana
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/06/2024

Embrace is the way to go

Hard work has been put in to get the system to where we are now 16 months in. Late nights and weekends. But we are not looking back at all. We have never had a system that records everything so sufficiently.

Pros

The fact that all information can be added and the report structures are brilliant

Cons

Not much to moan about. Training is essential. You will not be able to it without training and knowledge. Knowledge is key...

Rika
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
5

3
Reviewed on 28/11/2022

Embrace Experience

Very Good

Pros

Very easy to use and understand the software. Support is excellent.

Cons

Cannot get financial reports in correct format. Need huge customization in order to do so.

Response from ACS-Embrace

Thank you so much for taking the time to leave a review Rika. We appreciate your positive feedback about our solution and support. You'll be delighted to know that with the latest version of Embrace you will be able to get your financial reports in the format you want and with minimal, if any, customisations. Once again, thank for taking the time to leave this review

Replied 30/11/2022

Top Embrace ERP Alternatives

Heidemarie
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/05/2024

Time for change with Embrace

Pros

From first interaction, the staff took care, listened and understood the problems with the previous systems. The implementation team is brilliant. We have several unique scenarios, and the team took them in their stride and we always got a solution. Once the implementation team had left, the tech support team have always provided quick service to any queries.

Cons

Pricing - when we embarked on finding a new software, we knew that it was a costly exercise. However, what we have gotten since implementing Embrace (timeous information, control) far exceeds the price. We gladly pay it.

Alternatives Considered

NetSuite and SAP Business One

Reasons for Choosing Embrace ERP

The business had outgrown the various software packages that it used and needed to have the information consolidated in one package with real time info.

Switched From

Asana
Varund
  • Industry: Pharmaceuticals
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/03/2024

Embrace ERP

Excellent experience with the integration team.

Pros

Ease of use with the new version. Ability to integrated with our warehouse system. The user friendly interface available with the upgraded version15.

Cons

None that I can think of at this moment.

Zarina
  • Industry: Industrial Automation
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/01/2023

Embrace is the best ERP system to date!

Overall the flow of the software is very easy to follow.

Pros

Embrace is user friendly; the accuracy of the data is of utmost importance in our line of business & this system is able to give you that with no doubts at all.Improved efficiencies. Overall the flow of the software is very easy to follow. It may sound silly but I found that having a manual is something which we take for granted but embrace manual was easily accessible

Cons

i have not encountered anything that i dont like

Response from ACS-Embrace

Thank you so much for this great review Zarina. You have made our day!
We are thrilled to hear how Embrace has improved overall efficiency throughout the business and that because you trust the data you are able to make critical business decisions confidently.
Thanks again for taking the time to share your positive feedback. We really do appreciate this.

Replied 17/01/2023
Louise
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 23/11/2022

Local is Lekker

Being one of the earlier Embrace Customers, we as an Organisation have grown alongside Embrace over the past 32 years. Being a local product is definitely a bonus in terms of support and market understanding.

Pros

Fully integrated system offering real time information to users. Support for package is excellent. Software upgrades are becoming almost seamless even if client has customisations.

Cons

Majority of standard reports have to be customised to user requirements. Reports which are generated by programs should all offer the .csv option of printing. It may however be due to the Version of Embrace we are using so this may not necessarily be a con for other Companies.Certain Enquiry programs are cumbersome.An integrated BI reporting tool would be very useful.

Response from ACS-Embrace

Thank you so much for your great review Lousie. We appreciate and value your feedback. It's been a pleasure working with you and your team over the years.

You are quite right. The reporting issues you mentioned have been addressed in the latest version of Embrace. There is a new CSV output format which is easier to use and provides a lot more information. This makes getting data out of Embrace really easy and with minimal, if any, customisations. That, along with the new Restful API suite gives many more options and tools for extracting your data. Once again, many thanks for taking the time to leave this review.

Replied 30/11/2022
Martin
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/09/2022

Very Adaptable System

The ease of reporting and functionality of each of the modules makes it easy for business to operate and manage process effectively.

Pros

Very easy to use and found that some of the customisations requested over the years are now part of the standard package functionality.
The complete redesign of package around connectivity, menu and screen changes and improvements to modules, including introducing new modules to the product offering.

Cons

No real cons at the moment as the current V15 has addressed many of the issues like connectivity, data extraction and integration.

Response from ACS-Embrace

Hi Martin.
Wow! You've made our day! Thank you so much for this great review. It's feedback like this that makes our work meaningful. It's our mission and our passion to help South African businesses operate efficiently and thrive. We're really excited about Embrace Version 15 and believe it ticks ALL the boxes. Thanks again for taking the time to provide your feedback. We really do appreciate this.

Replied 28/10/2022
Mark
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/09/2022

Flexible software

It is an extremely stable platform that you can adapt to your business workflow. Support is excellent and all support agents are highly qualified and capable to assist.

Pros

We required software that is highly customizable and Embrace delivered this. We are using the software now for 20 years and there has never been a project or customization that was too complicated for ACS. It provides all the components for any size business to operate and analyze their business.

Cons

No cons to using the software. Their road map to future development is sound.

Response from ACS-Embrace

Thank you so much for your review Mark. Your positive feedback means a lot to us. As a team, we pride ourselves on delivering service beyond excellence and building lasting win-win partnerships with our clients. Thank you for your valued support as we continue to meet your company's current and future business needs.

Replied 04/10/2022
Verified Reviewer
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/11/2022

Embrace

Pros

Ease of use, integration of modules, user friendly.

Cons

Customisation of modules can be expensive

Response from ACS-Embrace

Thank you so much for your review. We really appreciate you taking the time to share your feedback.

Replied 05/12/2022
Shantelle
  • Industry: Wholesale
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/09/2022

How great is Embrace!

Pros

The fact that the system is so easy to use as well as the fact that it is easily customizable.The team supporting the product is first class.

Cons

Integrations between other systems could be improved.

Response from ACS-Embrace

Thank you so much for your great review Shantelle. The team will be delighted to read your comments. You'll be pleased to know that our latest version of Embrace includes a robust OpenAPI suite which allows third party systems to be deployed and integrated with ease. Once again, many thanks for taking the time to write and submit a review. We really do appreciate this.

Replied 28/10/2022
Yolande
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/10/2022

Top erp solutions for the motor industry

Embrace made my life a lot and easier and overall, and has boosted overall productivity

Pros

The system is user friendly and provide full visibility throughout the company

Cons

There aren't any cons and all Intergrations was complete with ease

Response from ACS-Embrace

Thank you so much for your review Yolande. We're delighted to hear that Embrace has made your day easier, more efficient and productive. We really appreciate you taking the time to write this. The team will be thrilled to read your positive feedback. Thanks again.

Replied 28/10/2022
Andrew
  • Industry: Paper & Forest Products
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 22/09/2022

Reliable System

The business has run seamlessly on Embrace for over 30 years without any majors issues, with a good working relationship with ACS (the software house).

Pros

All modules are fully integrated into the Finance/General Ledger (GL) Module, with reliable balancing between sub-systems and the GL. It is very strong on the transactional side with users easily trained to do their tasks. It is customisable to tweak to suit your own requirements.

Cons

The menus are a little cumbersome to navigate around.

Response from ACS-Embrace

Thank you so much for such a great review Andrew. We really appreciate you taking the time to share your feedback. You'll love our latest version of Embrace ERP, especially the desktop and menus which have been completely redesigned with a focus on ease of navigation and user experience. It's been a pleasure working with you and your team over the years and meeting your growing and changing business requirements.

Replied 04/10/2022
Mervin
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 26/09/2022

Embrace - Good value for Money

Good experiences
Good support
Too many customisations to enhance the system, these should have come in as standard

Pros

Easy to use, easy to run reports and obtain information

Cons

Too many customisations were required to reach our requirements

Response from ACS-Embrace

Thank you so much for your review Mervin. We appreciate and value your feedback. We're delighted that you are benefitting from the ease of use, easy access to reliable information and of course, our great support. It's been a pleasure working with you and your team and we look forward to a continued win-win partnership.

Replied 28/10/2022
Grant
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 27/09/2022

Embrace Review

Pros

Easy to use with lots of reporting options

Cons

Mobile app to check inventory and do quotes will be ideal

Response from ACS-Embrace

Hi Grant.
Thank you for your review. We value and appreciate your feedback. We look forward to scheduling a presentation on Embrace 15 and believe you'll be really excited about the mobile functionality and the many other enhancements. Once again, many thanks.

Replied 28/10/2022
15 reviews