Shopify POS Reviews

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
Learn More

User Reviews Overview

About Shopify POS

Shopify POS is a point of sale solution that helps retail businesses streamline operations related to marketing, inventory management, payment processing, product reporting and more on a centralized platform. The omnichannel...

Learn more

Feature ratings

Value for Money
4.4
Functionality
4.5
Ease of Use
4.6
Customer Support
4.4

Browse Shopify POS Reviews

184 of 184 reviews
Sort by:
Janine
Janine
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/06/2023

I Am Most Impressed With Shopify

I’m very happy with them and have convinced my friend to sign up. She is happy with it too

Pros

I love the ease of use and learning didn’t take too much time. I use it to cash out my customers and inventory management as well as website maintenance.

Cons

The price. The additional apps can be confusing. I wish they had better apps for social media posts. They did but the social companies pulled the apps as far as I know. I can’t afford paid ads all the time and the posts directly from my products across all socials were so helpful. Now I can only post in Facebook.

Alternatives Considered

Slice and Lightspeed Retail

Reasons for Choosing Shopify POS

They had no way at the time of removing inventory from the website and my point of sale system.

Switched From

Wix and Square Point of Sale

Reasons for Switching to Shopify POS

I was able to contact someone and ask questions at shopify. The others were also more expensive for hardware.
Lindsey
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 26/11/2024

Shopify POS is the clear choice for businesses who use Shopify

Overall we love Shopify POS, but we feel we are being held at ransom to pay higher prices for their hardware. If you want the seamless integration, you will pay their over the top prices for POS hardware.

Pros

The ease of use of Shopify is my favorite thing about Shopify POS. Integration to our online store is seamless and makes inventory management a breeze. There are a lot of features we use as well such as discount application, and accepting multiple forms of payment that we find especially useful.

Cons

The price of Shopify and hardware cost leave something to be desired. They are much higher priced compared to other POS companies.

Alternatives Considered

Square Point of Sale

Reasons for Switching to Shopify POS

The integration was much more seamless than Square's options.
Liam Styles
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
3
Customer Support
1

3
Reviewed on 05/08/2024

Expected Better, But Time May Yield a Better Product

Shopify POS, at time of trial (2021) was not at a usable state for a retail business. Developed by a tech company without any real knowledge of brick & mortar retail operations, it is not nearly robust enough for a store with a sizeable inventory or services.

Pros

Shopify POS is convenient for a small store with a very small product catalogue. Boutiques and cafes would be most appropriate.

Cons

Had to use on an ipad w/ other specific hardware. It was rife with compatibility issues and half-baked features built on Shopify's piecemeal app system.

Alternatives Considered

Lightspeed

Reasons for Choosing Shopify POS

We wanted to test an environment like Shopify, which had both POS and eCommerce solutions baked into a single system.

Reasons for Switching to Shopify POS

In the interest of using a single system instead of several talking via API.

Top Shopify POS Alternatives

Square for Retail

Square Payments

Lightspeed Restaurant

Amber
  • Industry: Maritime
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
4

4
Reviewed on 22/10/2024

Shopify POS Works Great with 3rd Party Apps

Overall, we are able to find work arounds for most issues and eventually we get things working. The convenience of the Shopify POS App is sometimes overshadowed by a need for 3rd party apps, and lots of time fiddling around. A major plus is that most issues that I encounter are issues for everyone else too, so I can usually find my answers in an archive somewhere. The bad news is that some issues have been around for years and are still not resolved. For instance, the month-end inventory snapshot sometimes takes up to 2 weeks into the new month to show the month prior.

Pros

I love the ability to integrate our online store with our brick & mortar location. Before Shopify, we had to put in every order twice to capture the online sale. Now it's simple to manage our products both online and in store.

Cons

It doesn't have the ability to do Weighted Average Cost (or any other costing method that isn't FIFO). Additionally, Shopify POS doesn't have any report to track adjustments made to inventory-- you must go into each individual item to view adjustment history per item. There's no way to track bulk adjustments made in the inventory screen. We use 3+ apps just to make Shopify POS work as a normal POS should.

Alternatives Considered

Lightspeed

Reasons for Choosing Shopify POS

Quickbooks POS informed us all that they would no longer be supporting their POS system and that sent everyone into a scramble. Shopify was presented as a partnered alternative with many incentives to make the switch to them. We're a non-profit operation with a small brick & mortar store and an even smaller online store so it seemed like a good fit for us!

Switched From

QuickBooks Desktop

Reasons for Switching to Shopify POS

It came down to price at the end of the day. Also, I believe that the CFO was under the impression that Shopify could work with Weighted Average Cost -- we might have gone with something else if she'd known that it does not!
Darren
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 18/11/2024

Superior analytics

The analytics are quite superior to any other industry specific tool available to us.

Pros

The UI and how easy it is to use. Specifically, I like how simple it is to being able look up products.

Cons

Adding an existing customer to an order.

Reasons for Choosing Shopify POS

The solution we used is not listed, but analytics and e-commerce were the primary reasons.

Switched From

WordPress

Reasons for Switching to Shopify POS

Analytics we important to us and no other solution in the diving industry was available.
Afsheen
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/12/2024

Shopify is expensive but pays off

My overall experience with shopify is satisfactory. Its user friendly yet expensive

Pros

The best thing about shopify is their ease of use and minimum fee for new users , also $1 for first month and customer reviews option.

Cons

Its costly when you keep on adding apps to scale your shop .

Alternatives Considered

Squarespace

Reasons for Choosing Shopify POS

I made switch because Fourthwall doesn't offer customer reviews and it really effects the t-shirt shop because people don't buy from ghost websites/ shops

Switched From

Wix

Reasons for Switching to Shopify POS

because its cheap then shopify and I have read a lot of reviews about squarespace user friendliness
Brandi
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 23/11/2024

Great for in person sales

I like that I'm easily able to select products from my inventory for in person sales

Pros

I like that I can accept payments on my phone.

Cons

A little difficult to set up on your own

Valerie
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 16/12/2024

Shopify POS great for Small Business

It has been very positive, I’ve always received great customer service and it’s easy to train staff to use

Pros

It’s ease of use and Customer Service, also it has been very reliable

Cons

The inability to link certain discounts in advance when scheduling emails

Adeem
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/11/2024

Perfect Timesaver

Pros

What we like best about Shopify POS is how well it integrates with the overall Shopify system and makes it much easier for us to carry out our reporting and accounting come tax season.

Cons

The recent customer receipt selection option doesn't seem to have an option to be turned off which slows down the checkout time.

Natasha
  • Industry: Public Relations & Communications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 25/11/2024

POS made easy with the gold standard

Pros

Shopify POS is the gold standard for POS systems. It is easy to use and reliable.

Cons

I have not had any issues using Shopify POS.

Verified Reviewer
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
3
Customer Support
1

3
Reviewed on 29/05/2023

A Solid Option for Small Businesses, But Not Without Its Drawbacks

I have a love-hate relationship with Shopify POS. On the one hand, it integrates seamlessly with Shopify E-commerce, which makes life much easier. On the other hand, it is not very useful as a standalone POS system. If you are not using Shopify E-commerce, I would recommend staying away from Shopify POS, as you will likely be disappointed with the lack of basic features. Additionally, customer support is difficult to reach and unhelpful.

Pros

Shopify POS has a user-friendly interface that is easy to learn and use, even for new business owners. It integrates seamlessly with Shopify e-commerce, making it easy to manage both your online and in-store sales.

Cons

Shopify POS is sluggish, slow on older devices, and incompatible with non-Shopify hardware. The Order Printer app is broken even on the native iOS platform. There is no credit card payment gateway integration for merchants in the Middle East, and no inventory reporting.

Alternatives Considered

Wix and Square Point of Sale

Reasons for Switching to Shopify POS

Because of having an e-commerce website on Shopify.
Guillermo
  • Industry: Package/Freight Delivery
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
3

4
Reviewed on 09/08/2024

Finance and internal operations director

My overall experience with Shopify POS has been positive. The system is intuitive and easy to use, offering seamless integration with the online store, which simplifies inventory management and sales tracking. The ability to customize features and accept various payment methods enhances its flexibility. However, there are occasional technical issues, but support is responsive though I believe it can improve further. Overall, it's a reliable solution for managing both in-store and online sales.

Pros

It is very intuitive and friendly user for someone with little experience in the ecommerce sector.

Cons

Its seamless integration with the Shopify online store, making it easy to manage inventory, sales, and customer data all in one place. The user-friendly interface and the ability to accept multiple payment methods were also major advantages.

Dan
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
5

5
Reviewed on 25/08/2024

Great for instore orders.

Shopify POS has greatly helped to streamline our instore ordering process and saved a lot of pen and paper work.

Pros

We use Shopify POS to manage our walk in orders, it links directly to our stock levels on our main site and is easy to use.

Cons

Some apps don't integrate with POS so some products in which we have multiple options, that usually require an app, need to be input manually.

Issaka
Issaka
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 18/10/2023

best popular e-commerce platform used by businesses of all sizes to set up and manage online...

Shopify offers extensive customer support through various channels, including live chat, email, and phone support. They also provide a wealth of resources and guides to help you set up and manage your store.

Pros

Shopify is known for its user-friendly and intuitive interface, making it accessible even for those without a technical background.

Cons

While Shopify provides a good range of themes and customization options, it may not offer the same level of design flexibility as some other platforms.

ADRIANO
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 03/06/2024

So far, so good

Pros

Customer service has been great, and the dashboard is user friendly.

Cons

It is a little pricey, in my point of view...

Amelia
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 07/11/2023

Shopify work great for our online business

Pros

Automatically creates orders from online orders and sends to the shipping team
Integrates well with ship station
Easy to process wholesale orders
Keeps all the online sales data in one place with reports that are easy to use and understand
customizable and easily handles lots of SKUs
Easy to train new employees on

Cons

Transaction fees in addition to subscription fees

Almir
Almir
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/06/2023

Must have POS Software

Although there are some minor imperfections, I continue to utilize Shopify POS because it remains the most user-friendly point-of-sale solution for my business. Moreover, I find the pricing to be reasonable.

Pros

Setting up and utilizing Shopify POS proved to be a fast and effortless process. Since I had already established my online store using Shopify, all I had to do was install Shopify POS on my iPhone, and I was ready to begin selling. The seamless integration between my store and the POS system for managing products, customers, and orders made the entire management process highly efficient.

Cons

Honestly, I don't have any significant criticisms about Shopify. If I were to mention a minor drawback, it would be that not all features are included by default, and additional apps are required for certain functionalities unless you opt for Shopify Pro.

Mike
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
4
Customer Support
4

3
Reviewed on 11/10/2024

Shopify is an easy, but expensive option.

Shopify was easy to setup and integrate. However, their fee structure was cost prohibitive for the type of print on demand business I was starting.

Pros

Shopify integrates well with other platforms like Etsy for seamless integration of print on demand products.

Cons

Shopify had an expensive fee model that made it one of the more expensive options.

Temple
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
3

4
Reviewed on 15/07/2023

Pos fees Iffy........But good tracking System

They were our first pos program and were easy to signup for but please resesrch your option unlike we did.........

Pros

Very organized on the payments processed

Cons

Fees....Fees.....and more Fees simple as that!

Winnie
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 06/09/2023

Inventory sales

Pros

Shopify is one of the best sets where a merchant can set his or her goods for sale this is just because it is easy to deal with and has experts to help in case of any challenge.

Cons

It processes payments from different kinds of payment methods and also supports virtual payment methods.

Amanda
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/06/2023

Easy to Master

Shopify provides a simple, easy to master platform on which to layer our eCommerce shop.

Pros

e-commerce customers enter their orders, information is transmitted to our DC, the DC transmits back shipping information, the shipping information is emailed to the customer and we get paid.

Cons

It still programs in computer language. Changing content isn't as simple as it could be for non-programmers like most of the users/admins probably are.

Anne
  • Industry: Luxury Goods & Jewelry
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/06/2023

Fantastic Product!

It has been so good! I have the ability to market world wide from Zimbabwe and the website never goes down.

Pros

I find it very easy to use and their customer support is fantastic! I have had very few problems in the 8 years I have worked with them that they couldn't solve.

Cons

I would like to say nothing but once in a while a template is a bit of a challenge but that may be more to do with my abilities than them.

Joseph
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
1
Customer Support
0

3
Reviewed on 27/05/2024

Not the Greatest!

Pros

Anyone with the money can get it. No credit Check

Cons

You need a smart phone and a card reader to accept Point of Sale Transactions.

Amber
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 17/07/2024

Easy to use

Pros

I enjoy using Shopify especially as a consumer. It lets me know when packages ship

Cons

I can’t say there was anything I didn’t like I just chose not to continue with retail so didn’t need to use it anymore

Karagan
Karagan
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/02/2023

I recommend to everyone starting a business

I’m

Pros

It is beginner, friendly, but also an advanced software. You can do as little or as much as you want with it with hardly any limitations. There are so many apps, available and themes that you can create yourself. I absolutely love it.

Cons

I don’t have anything negative to say about Shopify really. If I hadn’t come up with some thing, it would be that not everything is built-in and you do need an app for a lot of extra things if you don’t wanna go with Shopify pro.

184 reviews