Verizon Connect Reviews

3.2
Overall rating
Reviews

3.2
Overall rating
Reviews
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User Reviews Overview

About Verizon Connect

Verizon Connect Reveal is a cloud-based electronic logging device (ELD) and fleet management platform that provides GPS fleet tracking to help businesses gain a 360 overview of all fleet management operations. High-resolution...

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Feature ratings

Value for Money
2.8
Functionality
3.2
Ease of Use
3.4
Customer Support
2.8

Browse Verizon Connect Reviews

918 of 918 reviews
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Via Laine
Via Laine
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 15/06/2024

user friendly software and good fo driving!

this software is user friendly and has a lot of good features.

Pros

It is recommendable for people who’s work is driving because you can navigate easily. I also love how it helps for safety monitoring and great for management staff.

Cons

just develop more features for better experience.

Verified Reviewer
  • Industry: Civic & Social Organization
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 08/01/2025

Verizon Connect - Worth It!

Verizon Connect is great because it really offers sensible solutions as well as ones that matter most such as real time tracking and safety enhancements.

Pros

The fleet monitoring was excellent and combined with its other features such as environmental protocols, and asset tracking.

Cons

I felt that the Workplan software had issues but they usually were resolved fairly quickly. It could be a hinderance for some.

Erik
Erik
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
5
Customer Support
1

3
Reviewed on 31/12/2024

Verizon Connect ELD, GPS Tracking, Dispatch System.

Verizon Connect is a ok ELD, GPS Tracking, and Dispatch system. The price after your promotional rate is great. But once you are out of your promotional rate the product is over priced for what is offered compared to other platforms. The key is customer service and the tech support is not good, they are not fast to fix or correct issues within there system or products.

Pros

The platform is easy to use, user friendly, easy to set up.

Cons

The customer support, tech support is not the best and they are not in a hurry to fix issues once there is a tech issue or issue within the system. There system has a lag in the GPS tracking system.

Alternatives Considered

Samsara

Reasons for Switching to Verizon Connect

Their promotional pricing and free equipment with three months free and the Verizon Wireless discount on our company cell phone service was great.

Top Verizon Connect Alternatives

Teletrac Navman DIRECTOR

Cro Software Solutions

Alex
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
1

3
Reviewed on 16/12/2024

Do Your Homework Before Signing

The product itself wasn't too bad, but dealing with the support team was a nightmare most times. Our "dedicated" account manager, wasn't so dedicated to our account. I had to go back and forth with issues with them over the course of 5 months.

Pros

The layout of the Portal is the most user friendly portal I've ever used. Everything is so accessible and organized.

Cons

Customer Service. When something goes wrong, they take an eternity to respond, and sometimes, they will close your trouble ticket before they remedy the situation.

Alternatives Considered

Azuga Fleet, Samsara and Geotab

Reasons for Choosing Verizon Connect

Cost. Verizon offered a better price deal in the end.

Switched From

Samsara

Reasons for Switching to Verizon Connect

It was a combination of price and performance.
Deneen
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/01/2025

Precision- Verizon Connect

Overall, Verizon does more than just fit our needs. They deliver a quality, accurate product that has improved our fleet experience dramatically.

Pros

Verizon makes it so easy to view our fleet status at all times. Especially working at a coop, this has been a game changer for efficiency and real-time updates for the coop and our members.

Cons

The customer service has not been the greatest compared to other vendors we work with.

REBECCA
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

3
Reviewed on 31/01/2025

Good but pricey

We use Verizon for all business needs but the Verizon Connect was too expensive.

Pros

I really liked the report functions and layout of the program.

Cons

Not a fan of the price and having to be under contract.

Peter
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 17/01/2025

Fleetmatics is worth it!

I have worked with them for over 8 years. Pricey but worth the money as it is detailed in its tracking and all other aspects of trucking GPS.

Pros

Very detailed in regards to speed, hard brake events, etc.

Cons

They do tend to be expensive compared to others and not as flexible with negotiating price but you get what you pay for and this is a superior product.

Paul
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
5
Customer Support
1

3
Reviewed on 29/01/2025

Never again

I would tell everyone to stay far away from them.

Pros

Product was simple and easy to use, I think that was the only positive.

Cons

Customer service and support was terrible, cost was high.

Alternatives Considered

One Step GPS

Reasons for Switching to Verizon Connect

Was already an existing Verizon customer
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
0

3
Reviewed on 09/12/2024

Verizon Connect

Pros

I am very familiar with the product. I understand the Verizon lingo.

Cons

it is mainly used for fleets not everyone has access to it.

Jake
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
2
Customer Support
4

3
Reviewed on 18/12/2024

Don’t do it

The main screen and dashboard are confusing. Finding hour readings takes way too many steps.

Pros

Location Tracking and map view. Clean interface

Cons

Readings are not accurate on equipment and maintenance schedules are hard to track.

Beau
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
1

1
Reviewed on 21/02/2024

Decent Product - TERRIBLE CUSTOMER SERVICE

The website interface is good, but the sales and customer service is so terrible we couldn't even BUY new devices when we added new trucks. I literally had to cancel our service because we couldn't even spend more money with them,

Pros

The app and website is user friendly. Initially when we signed on with them it was owned by Fleetmatics USA. That team was great. Verizon bought it and destroyed it.

Cons

Customer service made it virtually IMPOSSIBLE to buy new devices, and continue using the product. 100% of customer service is outsourced, WHICH IS FINE IF THEY DID THEIR JOB.
Verizon connect failed to honor the terms of the contract and forced us to pay an early termination fee even though the defaulted on their contract.

DO NOT SIGN WITH VERIZON CONNECT!!!!!! FIND SOMEONE ELSE!

Michael
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
2
Customer Support
1

3
Reviewed on 20/11/2023

Verizon lost in the Horizon

Not good. We have been having difficulty with two GPS trackers on equipment since day one. After four months Tier 2 Support Team informed us that we have the wrong type of GPS tracker for the type of equipment we are trying to track and that they would send out the correct equipment. Now after nine months the problem is still not resolved and we have received word that we will be charged an early termination fee for the two devices that were sent out that were not correct. All we did was make a trade not expecting any type of termination of service. Very frustrating trying to make any sense of this.

Pros

Initial discussions seemed to indicate that this would be the tracking service we needed for our fleet of vehicles and equipment.

Cons

Once you sign up and have the tracking devices installed Verizon Connect looses interest in your needs and requirements.

April
April
  • Industry: Commercial Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 01/02/2024

Beyond Disappointed

Beyond disappointed. Want to be released from contract.

Pros

This software looks good. I thought that I would be dealing with a legit company since they are associated with Verizon and that not the case.

Cons

The product was sold to us as easy self-installation. Plug and play kind of system. The equipment arrived unorganized and poorly labeled. It is not able to be plugged into our dump truck without having the entire dash taken apart. There is no customer service. It is outsourced and they read from a screen. They will not answer my questions about who the local technicians are. They will only schedule an appointment and charge us for it - which was never mentioned during the sales process. We haven't even been able to use the product yet bc of the poor installation instructions which then forces you into having to pay for tech appts. It's bait and switch. Fraud. I am sure they won't let me out of my contract and send this junk equipment back. Do not use Verizon Connect. Verizon should disassociate themselves with such a fraudulent company.

stephen
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 16/12/2023

Cost me 15k over 3 years just to cancel

Worst company I have ever had to deal with. Would not have signed up if the previous company had not been purchased by Verizon.

Pros

Terrible scam company that purchased the previous GPS company

Cons

Tried to cancel the service for 3 years, would just send out an early cancelation fee we had to pay before they canceled. Would not let us set the account to non renewal, would not tell us when our renewal dates were. Cancelation requests would not be responded to until after the renewal dates which we found out after the fact

Jess
  • Industry: Chemicals
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 28/08/2024

Verizon Connect Review

Pros

It updates very quickly where driver locations are.

Cons

There is nothing I dislike about this product.

Jeff
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
4
Customer Support
3

3
Reviewed on 19/10/2023

Decent Mid Tier Tracking System

If you're not looking to invenst a ton of money and get a basic tracking system, this will work just fine. If you're looking for a system to help improve upon your fleet management and cost effectiveness, I would recommend a more integrated and in depth platform.

Pros

Easy to use on a daily basis. Real time tracker worked well.

Cons

The system I used was very basic. Not much in the way of offering suggestions for improvement in fleet management.

Bridget
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
2

4
Reviewed on 18/10/2023

Trucking Necessity

Pros

Tracking vehicles is easy. Can see where, when and how fast they are going

Cons

Equipment disconnects from the tablets too often leading to having to replace equipment. Customer service is something to be desired....departments do not communicate well with one another and it takes forever for someone to call you back.

Ian
  • Industry: Education Management
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/09/2024

Verizon Connect Review

Overall, my experience with Verizon Connect has been great. Seamless use between multiple devices and web browsers.

Pros

Verizon Connect is a great service for businesses of any size to manage their internet services.

Cons

The set up of Verizon Connect is a lengthy process but worth it once completed.

michelle
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/11/2023

Scheduling is very easy with Verizon.

Other than that, it is very easy to schedule our techs.

Pros

Easy to navigate and schedule our techs.

Cons

Would like it when send out the reminder to customers to send the time and address also.

Jessica
Jessica
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
5
Ease of Use
2
Customer Support
1

2
Reviewed on 06/06/2023

Worst Customer Service EVER

I have never had a problem with any other Verizon service but this one. They have by far the worst customer service of any company we have ever used for ANYTHING. They will "create a ticket" but you NEVER receive a call back. If you ask for a supervisor they are always busy. They will not let you speak directly to your CSM. Once our contract is up I will be finding another provider. I will never recommend this product/company to anyone.

Pros

Ease of use (GPS Tracking, IFTA Reporting)

Cons

Absolutely terrible customer service. 0/10 do not recommend just based on this. Tech Service is just ok. They do not follow up on anything and will charge you for devices that were never even used/installed by them.

Sara
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/10/2024

Pretty cool app

Pros

I liked the ease of how I could track company vehicles

Cons

I have never had any bad times with this app

Verified Reviewer
  • Industry: Airlines/Aviation
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 10/05/2024

You should use Verizon connect

Pros

Verizon Connect is often appreciated for its robust features and functionalities, especially in fleet management and telematics.

Cons

Some users have noted limitations or usability issues with the mobile app, such as occasional glitches or a lack of certain features compared to the desktop version.

Kalen
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 03/06/2024

All-In-One Scheduling Tool

Great experience, it has made scheduling easy.

Pros

I can pair Verizon Connect with other Verizon products, such as mobile and cable. These all-in-one features make scheduling easy.

Cons

It was difficult to schedule a training date close to the install date, so we had the product for a while before we were able to use it.

Denny
Denny
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
1

1
Reviewed on 09/05/2023

They will lock you into a 3+ year contract - Horrible Customer Service.

Stay away, Samsara looks like the way to go. Verizon has a lack of integrations.

Pros

GPS Dasboard Page, something we used daily

Cons

Customer support is horrible! Always got wrong trackers installed, billing was incorrect as we never recieved ordered trackers. Each additional tracker/vehicle locks you into another 3 year contract so I had like 5 contract end dates that I wasn't able to get out of, so now i'm stuck for the next 3 years and will not be able to add anothers to this sytem if I want to move to a competitor. Waited 2 weeks to get a clear answer on what my cost per month was; still waiting over a month to get a negotiated buy out for the rest of the contract. Stay away!

Maria
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 29/10/2024

TeamVerizon

I enjoyed using this when it was needed.

Pros

It is very convenient and easy to use for me

Cons

There was nothing I did not like about it

918 reviews