Square Payments Reviews

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
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User Reviews Overview

About Square Payments

Square Payments is a cloud-based payment processing tool for businesses within the retail, food and beverage, and health and fitness industries. Key features include fraud prevention, dispute management, touch-free transactions,...

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Feature ratings

Value for Money
4.5
Functionality
4.6
Ease of Use
4.7
Customer Support
4.4

Browse Square Payments Reviews

2,542 of 2,542 reviews
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Kate
Kate
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/08/2024

Square is perfect for mobile or online businesses.

What I like most about square payments is my business is mobile and I don't have a card reader so I can take payments from the app by simply and putting card number and accepting the payment. I also like how I invoices.

Pros

What I like most about square payments is ease of use for mobile payments and ability to send invoices mobile.

Cons

I don't like the processing fee. But all services have a processing fee so I don't mind that it's a little cheaper than others.

Alternatives Considered

Stripe and PayPal Zettle

Reasons for Switching to Square Payments

I chose square payments over the other one because square was the first one I used and I was used to it. Also I looked at others and compare the prices and square is a lot more affordable.
Amber
  • Industry: Maritime
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 05/11/2024

It's Hip to be Square!

Square is a great program. Most of our events are run by volunteers and the Square system is simple enough to teach on the fly, but dependable enough to rely on. I love it.

Pros

We use Square for all major events because it's dependable, fast, and easy to use. One of our Festivals has around 30,000 attendees annually, and we run the entire POS off of Square including: Merch tent, 3 different bar locations, Gyutaku, Boat Building, Special Stages, and food vendors.

Cons

If Square goes down, which is incredibly rare, it's a nightmare -- however there are some built in settings to help with that possibility.

Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
5
Ease of Use
5
Customer Support
3

3
Reviewed on 26/08/2024

Hefty price tag for sleek features

Square was effortless to set up and provided me everything I needed to accept wireless payments for my mobile studio. The ability to accept card anytime, anywhere was lucrative. The fees are high cost of operation are eventually what brought me away from them. For an enterprise business it would make more sense, but not for an SMB.

Pros

Square payments is awfully intuitive, probably the most learnable and quick to use platform of them all. They feature native integrations to any phone or computer you use. The app can even take payments on iPhone without a POS system. It is a UI dream and even keeps payments engaging and fun. Since they are a big company they have multiple lines of support, and ever adding features.

Cons

Square payments is expensive, I would say the most expensive of them all. I only lasted 3 months using their service. I was roped in by the ability to accept tap to pay on my iPhone without the need for equipment. However, the fees per transaction were getting up to 2.75% each, with additional fees for instant deposit into bank account. On $10,000 I paid Square about $400 in fees out of my hard earned revenue.

Alternatives Considered

Clover and SpotOn

Reasons for Switching to Square Payments

Ease of use, attractive UI, mobile payments without equipment

Top Square Payments Alternatives

Kasondra
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 06/10/2024

Game Changer

"My overall experience with Square POS has been mostly positive. It’s a fantastic tool for managing my business on the move, especially with how easily it handles mobile menus and keeps everything organized. I love being able to access customer data and transaction history with just a few taps—super handy for staying on top of things. Despite these small setbacks, Square has been a reliable sidekick in running my business, helping me keep everything streamlined and efficient."

Pros

"What I love most about Square is how user-friendly it is, especially for mobile menus. It makes taking orders and managing payments a breeze, even on the go. Plus, the ability to save all the customer data and transaction history is a game changer. It’s super easy to go back and check past transactions or customer details, which helps me stay on top of everything. Overall, it's a reliable and efficient tool that’s made running my business so much smoother!"

Cons

"As much as I appreciate Square, adding menu items on the phone while on the go can be frustrating. It's not as smooth as I'd like, especially when you're in a rush. Also, card payments sometimes fail when you're in a busy environment, which can be stressful when you're trying to process transactions quickly. It would be great if those issues could be smoothed out for a more seamless experience!"

Maria
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/10/2024

perfect for your business

as a small business owner, square made it very easy to create invoices and process payments with our clients.

Pros

my favorite part is the how easy it is to process payments and invoices

Cons

in the beginning i had the little square plug in thing. did not like it at all

Isis
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/10/2024

Square payment review

Overall I love using square for my business and I definitely recommend it

Pros

I love that square gives you the option to accept payments through cashapp and Apple Pay as well as debit and credit payments

Cons

The least thing I like is the different fee rates for processing payments

Deborah
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2024

Square Payment is it for me!

Seamless, User friendly, Payment Control, Amazing Features

Pros

Square is by far the best for small businesses and independents. The simplicity and ease are some of the best!

Cons

There is nothing that I can say about Square that's negative! Square Payments is it for me!

Suzanne
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/11/2024

Best payment card system

Been using this for several years and recommend it everyone

Pros

It is easy to setup/start using and the fee per use is low

Cons

If I have to give an answer, it is the reader is small and plugging it into my phone is (the smallest) hassle. If you have the ability for the counter unit, this wouldn't even be an issue

Patricia
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/11/2024

Great product.

Really enjoy using this service. Definitely recommend.

Pros

Easy to set up & even easier to explain to my customers how the process & transactions work.

Cons

It was a little aggravating transferring funds to my bank account/linked debit card, but one call to customer service & they had everything taken care of & ready to go.

Jenna
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 24/10/2024

Best Payment solution for any company

Square payments make it affordable for small businesses. You can take it on the go and not have to worry about missing out on a sale. Customer service is great. You can also get your money instant in your bank.

Pros

Pros: Easy to set up. They except many types of payments, at a great rate. Helps keep my inventory organized so I know when I need to re order more product for my company.

Cons

Cons: The original square hardware I went through a few of them cause they just stopped working, but they have improved now. No issues with the new Gen.

Patricia
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 31/05/2024

Square Payments A small business Lifesaver!!!

Square Payments is easy to use, my clients feel secure, I can easily integrate it into my payment platform. A win win. Thank You it is a great product for any small business!!

Pros

The ease of use, integration into my billing system and website. Makes it easy and secure for my clients. Thank you so much. Very cost effective also.

Cons

Not anything so far. I am being honest.

Hussam
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
4
Customer Support
2

1
Reviewed on 28/08/2024

Windsor Jewrlry & Gifts

Very bad payment Proccessing procedures. I’m not obligated to obtain a walk in customer’s address and phone numbers. If you’re suspicious, then it’s your problem. Law doesn’t require me to investigate about a customer. If the payment is successful then it’s done.
You accepted the payment and later you withheld ?!!!!
No ethics.

Pros

Nothing at all! It’s the worst payment service provider I’ve ever dealt with.

Cons

After signing up by two days, they held my payments and requested my business license and bank statements. Etc.
A friend recommended it to me and I really didn’t dig deep to find out more about Square.
They requested a government ID, Selfie.
They wasted my time and caused me stress plus holding my money!!!
Bisness owners: Square is not for professional business owners.

Qiana
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 27/09/2023

Dependable, secure, and easy to use

I’ve used square since I started my business over 12 years ago and it has been completely seamless I. How it’s evolved over the years and Good Morning they Ed added features that make sense and make my life easier.

Pros

I love how intuitive the backend office is to navigate

Cons

I least like that when using square through third party apps like Acuity, my clients don’t have the ability to add tips to their payment. I have to open the app separately and bill their card on file that way for them to add tips.

Alternatives Considered

PayPal and Stripe

Reasons for Switching to Square Payments

Square had a better backend office that not only looked better but was more intuitive for me to use. I didn’t have to waste time trying to figure out how to do something or get to a specific feature.
Kalina
Kalina
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
3

4
Reviewed on 18/01/2024

Take Stress Out of Your Daily Work Routine With Square Payments

Overall, I'd say my experience with Square Payments has been nothing but exceptional and great. I highly recommend giving them a try.

Pros

I would definitely have to say my favorite features about Square Payments is the effective and easy process to accept online and in person payments is wickedly awesome. I can accommodate each customer to their liking and avoid confusion and mistakes simply.

Cons

Honestly, I really like square payments. Maybe adding a customize option to how we want to view our pages ourselves as the business owner would be cool. I love being able to personalize anything app or item i use.

Loganne
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/08/2024

Square Payments Review

Great experience anytime I use square and I wish more people used it

Pros

Square payments makes my life much easier. It always remembers me and I have to put in the bare minimum information for it to autogenerate everything I need. Paying with square is so easy.

Cons

There really is not anything I dislike about square payments

Verified Reviewer
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 18/09/2024

Easy to use payment system

Pros

It is easy to use and was easy to set up/show other employees how to use it. Pricing is very clear.

Cons

It's hard to get in touch with the support team

Christopher
  • Industry: Food Production
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/08/2024

A Business Asset no Matter Your Company Size

Overall I find Square to be a clean professional and well-respected platform/service.

Pros

The ease of payment from customer to my bank via Square

Cons

There is nothing I dislike about this service currently.

Samantha
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/12/2023

Square cash is the best Mobile friendly card to use

It's been great and the customer service is really helpful as well as the ease of use. I love it

Pros

It's a accepted wherever visa and MasterCard are accepted

Cons

Nothing to dislike as of yet and it's been almost 2 years so I don't feel like there is anything to dislike

Destiny
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 25/07/2024

Decent Solution Payment Processor w/ Some Security Concerns

Pros

I liked Square payments initially because it was fairly easy to set up, integrated with a lot of the platforms I used, had a fairly quick turnaround time for payouts, and had a few additional features that I thought would be useful in my business as I scaled up.

Cons

My main issue with Square Payments is security. Several of my accounts were compromised due to some fraudulent activity, I had quite a bit of money stolen, and afterwards I didn't feel super confident that Square had adequate fraud protections in place to keep my money safe moving forward. The fraudsters were able to change my password and thus lock me out of my Square account, switch the payout account from my bank account to theirs, and change the verification phone number. I felt so helpless and personally wondered if they couldn't have done more to make it harder for this happen.

John
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/06/2024

Great service and functions

Worked with register system for a few years and has been good for us. Customers know the name and trust the service.

Pros

Payment processing is simple and straightforward. Everything is simple to set up and extra options are available as needed. Works great on the business side and customer side.

Cons

system has had a couple down times without enough communication to what was happening and when would be fixed.

Casey
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/09/2024

Great Payment Software for Small Businesses.

My overall experience with Square Payments has been really positive. I have been able to use it anywhere and accept payments on the spot.

Pros

I enjoyed using this software for payments. It was easy to set up.

Cons

No cons love the software! I would reccomend it to anyone!

lea
  • Industry: Arts & Crafts
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/02/2024

Lea Review

I can say that i like this software and feel comfortable using it. I also feel secure using it. I'll continue using this software for my small business.

Pros

I like that the software is user friendly, when training others to use the program isn't a hard training process.

Cons

I like the software and ill continue to use it for my small business.

Carson
  • Industry: Computer Networking
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/05/2024

Amazing Product Packed with Features

It has been so simple. SO easy to use. I can literally run 90 percent of my business in the square platform.

Pros

It's incredibly easy to use, whether it's inventory management, ecomm or in-person sales. The free features are amazing, and the paid features are incredible. You get so much for so little. The integrations are constantly expanding as well.

Cons

I can't think of anything negative to say. I wish they would integrate with Pirate Ship but other than that, it's amazing

Bryanna
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/08/2024

Square Payments - Great for Small Business's

A few years ago I had a "Small Business" which was designing and selling magnetic therapy jewelry. I only sold my jewelry at craft shows/fairs. When I was introduced to Square Payments, it changed everything for me. I was still using "Cash Only". I saw another vendor who had Square Payments and was instantly sold on this product. Couldn't have made this easier!!!

Pros

This question is easy, it's MOBILE! You literally can take it everywhere you go!

Cons

The ONLY con I can think of about Square Payments is that because it is so compact and accessible may be a little easier to loose.

Walterson
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/09/2024

Square Review from Therapist

I have been with Square Payments since 2022; and I have been beyond pleased with their service. It is very easy to use and takes a burden off of me.

Pros

Very user friendly, and it offers various opportunities to accept payments and even loans that can be repaid right through income from my business

Cons

I wish the app could be more expansive. A lot of features are only available on desktop/laptop version.

2,542 reviews