Square Point of Sale Reviews

Pros

Super easy and user friendly! Also have standard fees. Amazing for small business. Customer support seemed okay as well.

Cons

Yet haven't found any bigger issues. Everything seems fine.

Alternatives Considered

Stripe

Reasons for Choosing Square Point of Sale

Easier and smoother operation of Square Point of Sale.

Reasons for Switching to Square Point of Sale

Pricing

Pros

Very easy to use. Even if products are not in the inventory system yet, you can still ring them out.

Cons

I honestly can't think of anything off the top of my head...

Alternatives Considered

Rain POS

Reasons for Switching to Square Point of Sale

Ease of use and set up, I can tailor my system to what I want it to do.

Pros

it allows you to take payments by card online or in person

Cons

too simple and not enough features, and still confusing to use

Alternatives Considered

PayPal Zettle and QuickBooks Money

Reasons for Switching to Square Point of Sale

I didnt, i chose quickbooks money and i still use it

Pros

This point of sale has no monthly fees, it only charges when the point of sale is used. I like that.

Cons

I don't like that they charge a different rate if I insert the card details directly

Alternatives Considered

Chase Software

Reasons for Choosing Square Point of Sale

Commissions are lower on Square and I can send invoices to the client or they can send themselves their invoice when they pay through a payment link

Reasons for Switching to Square Point of Sale

I looked at several options and I didn't see a better opportunity than Square

Pros

I believe that Square is made for small business owners like myself! It is easy to use, and customers have always appreciated the business process.

Cons

There are no cons to using this product right now.

Pros

Loved it when it worked . But I kept having to replace hardware.

Cons

Poor quality equipment and extremely hard to reach for a qualified person to answer queries. When you call you get a person who has to keep putting you on hold to get an answer and then after taking up over 1/2 hour of your time you have gotten v
nowhere! Extremely frustrating.

Pros

Easy to use ands you can do it anywhere thru your cell phone

Cons

The fees are a little steep and if you have bad internet service it’s not great

Pros

Such a simple and smart system to use. I love that you can tap a payment card on a terminal to bring up all previous transactions.

Cons

Nothing in particular. It is probably the best system I’ve used on the market.

Pros

Ease of use and setting up - really good for such a complex product

Cons

The transaction fees - they are not exceptional high. But we try to pass the cost to the customers - only option is a cash discount. Made it look sketchy.

Alternatives Considered

Clover, Toast POS and GoDaddy Website Builder

Reasons for Choosing Square Point of Sale

Lavu is not easy to use or make modifications. Hidden costs

Switched From

Lavu POS

Reasons for Switching to Square Point of Sale

Pricing and the ease of setting up. Great system too.

Pros

I love being able to take electronic payments when I am at events selling my work.

Cons

Sometimes the POS is delayed when there is not a good connection. I would love for it to still work as great in an offline mode outside of typing customers' information.

Pros

That you can use tap to pay, and the processing fees are fair.

Cons

There’s not much to dislike about square. Sometimes invoicing won’t have your description saved, but doesn’t happen often.

Pros

square is so easy to use. and it's ubiquitous.

Cons

square goes down, and we lose sales and tips, and square does not compensate its users for losses

Pros

That it is an all-in-one solution. It covers your whole business (with some caveats) but if you have a retails store it's all that you need.
For restaurants they're missing some features, but working on them.

Cons

That you can clearly tell it's built for retail. If you're a restaurant user some things don't work out.
Also the online store, they need to put that thing on a diet.

Alternatives Considered

Clover

Reasons for Choosing Square Point of Sale

We needed more than what the competitor had to offer

Switched From

SumUp

Reasons for Switching to Square Point of Sale

To be honest, the devices are beautiful. Then the coverage of features is fantastic.

Pros

is really easy to create monthly reports.

Cons

the charge amount, or when someone else pays a patient account, Square does not send the funds until we confirm the name of the card owner

Pros

user-friendly interface, which makes it easy to navigate and set up, even for those without extensive technical knowledge. The flexibility it offers for various payment methods, including credit cards, mobile payments, and online transactions, is also a significant benefit. Additionally, the ability to integrate with other Square services, such as inventory management and customer relationship management, streamlines operations.

Cons

While Square does offer offline capabilities, i have experienced issues when trying to process transactions without an internet connection, which can be problematic in certain scenarios.

Pros

System is affordable and fairly straight forward to use. There are lots of features that work well together.

Cons

No pre-authorization of credit cards so you have to hold cards behind bar. This is a real problem on busy nights.

Pros

Ability to offer CC on-site, invoice payment on clients on via phone, tablet, or computer, and auto reminders of upcoming payments. ALso, I like the software integration with my Field Route Optimizer.

Cons

if you accidentally scroll too far up in an invoice, contract, or estimate it auto-refreshes and deletes everything you just did.

Pros

I like that they added the option to use your own phone as the card reader and that you can make different menu options with different price points.

Cons

The older card readers are frustrating to have to charge but that issue doesn't come up very often.

Pros

I can run my business from anywhere knowing that credit and debit card payments will not slow me down.

Cons

I don't have any complaints about Square. They even sent me my credit/debit card reader for free!

Pros

The ease of the product is what makes using this regularly a perfect tool.

Cons

My expectations have been met. I have not run into any issues unless there was a wifi or internet connectivity problem in the area it is being used.

Pros

No pressure of salesman, prices are very clear, no contract, does sooo many things!

Cons

I don’t know. I did all the checking prior, have used it for many more things than I expected to get as part of the service with no additional fees

Pros

As a solo business owner, my time is so valuable. I love that I'm able to store cards on file with square and simply charge and email receipts within seconds. Making it seamless for myself and my clients.

Cons

The fees can sometimes be on the higher side, but it's a small price to pay for secured sales.

Pros

It is quite handy and fast, but then it

Cons

I have a small business. I bought the square reader machine last year for around $50, in Feb 2023. After almost one year and a half, the machine does not charge and I have to keep it connected to electricity all the time. This will cost me more than its price, and if I buy it again, I will have to pay $65. It looks like I have to purchase it again, but not happy that the machine stops working properly in less than two years.

Pros

It is very simple and easy software that anyone is able to use.

Cons

The most annoying thing about it is to change the way the checkout looks, you must use an ipad and there is not a computer friendly option.

Alternatives Considered

ROLLER

Pros

I like the ease of use and that it works instantly for processing payments

Cons

Can take a while to hear back from customer service if you ever have an issue