Hotelogix Reviews

Easying hotel software hands down

Ease of use !

It's good.

absolute **SCRAP**

I would prefer to use an excel spreadsheet than your program and i regret the time we prepaid one year subscription.
For example lets see some points:

~Every time to login you have to enter an image verification code, enter your username (which has to be an email) and on the second screen it tells you that you have already login in a different device. in the third screen you have to select your "counter". Even if you have only one counter per user you will have to select it. and then you wait 3 second the PMS to show the final screen. So that is 30 seconds every time!

~Your system doesn't provide multi use. You cannot use the same account in 2 different computers simultaneously. Also if a different user has opened the one's room details, you will not be able to open it in your computer and will have to find who has already opened it..or wait for him to close it. Also to do the night audit you will have to logout all the other users! You have an option to do it though the extranet and wait 3 seconds but all this proccess will take 10 minutes. Imagine that to do it every time from a mobile device. And then the users will have to login again to use the pms

~the rooms that are to departure today don't have a different colour!
~You select a room, you make a reservation and the system saves it in a different room. CRAZY!. i have videos to show you if you want
~you cannot see which reservations are guaranteed and which not!
~you cannot move with the mouse a reservation to different dates
~the housekeeping report cannot be printed from the previous day! and not able to print for the next X day. only for the same day! and this is not a housekeeping report, it lacks very important information
~there is not option to build your own reports, and you are not willing to build a custom one..
~there is not a report to show the arrivals, departures and staying rooms in one piece of paper at once
~in the main screen there is not a info bar to show the numbers of available and occupied rooms
~you cannot see the money balance of the departuring rooms for a given date!! and there isn't a report to show all the clients that paid today or a X date
~your replies to the emails are out of topic!
~you cannot set the rooms to be double (for 2 people) and every time you have to select adults 2 after having press the "enable editing" button

I totally suggest you to avoid it unless you have a 3 rooms lodging

Excellent support by the team,

As in Hotel industry. now we have stopped the food bills to attach with the room main invoice.
PMS connected with the Chennal Mgr so don't nee to check all OTAs reservation every time.
every easy to check the room inventory.

Easy to use and good customer service

Hotelogix is as good as the best PMS in the hospitality industry.

Excellent. Life has become easier for the management, staff and guests alike.

My perfect experience with hotelogix

I got the best experience ever! it solves all issues with the room, and it makes it easier to follow up on everything and everything is accounted for! its a wonderful experience!!!

reliable and efficient PMS

Meets the need

Awesome software

registration of bookings, billing and payments.

Good product!

We have had a good experience with Hotelogix. We upgraded from a program that was not cloud based but similar. We have a lot of returning guests who come from year to year certain times of the year and it's easy to go back as far as we need to to be able to look at previous reservations. Customer support is excellent!! We usually have our questions/problems answered and resolved in a matter of minutes.

SIMPLE, INTUITIVE, EFFECTIVE

The benefits that I obtained were the simple and practical handling of the availability of my rooms, management of rates and a clear information on the finances of the hotel

Hotelogix review

GDPR compliance is straight forward, taking of guest ID's is simple. Making temp reservations is easy as is looking up cancelled reservations and previous guests. Doing room splits and having guests pay for another room or part of an Invoice is possible, just takes some learning. Online help is always available and seldom lets you down, unless a night audit has been done. Very capable software.

Hotelogix has faulty accounting practices

We signed up with hotelogix in good faith. As time went on it we had to add this service or that. We are a very small company. We paid every invoice as it was sent to us. Seven months in they hit us with thousand dollars of back invoicing for their accounting mistakes. They would not let us space out or break up these charges with out shutting down our services. We paid them though we were in our first year as a small business. We started looking for a new booking engine and integrated with little hotelier in Sept. We alerted hotelogix that we would no longer be using their services. They charged us through automatic withdrawal from our account 2 days prior to invoicing was due for the month of Oct when we were ending services on Sept 30. No contract was ever signed. They are refusing to refund charges by saying there is a 30 day cancellation notice for services. This is not stated in any paper work or email I received from them, it has never been stated on any invoice sent from their company. It's really not the money. I have no issue with paying my bills it's the dishonesty. Back charging for mistakes by their accounting department, refusing to work with a small business in their first year of business, withdrawing funds day early from bank accounts, refusing to refund monies for services not delivered. Scumbag business practices.

Awesome Product!

An all rounder App

The 10/10 Support we get from them when encountering with any issue, they go the extra mile to make sure everything works fine for you and your Hotel.

Hotelogix customer review

Our overall recommendation is that after using Hotelogix for over 3 years, we strongly suggest any hotel, B&B or similar lodging establishment trial run Hotelogix before finalizing any selection process. We have benefited from it's ease of use, cut expensive and often obsolete equipment to store data/maintenance, and from our experience know that Hotelogix is a reliable partner for our business. We trust future users will enjoy the product/service/support we have over the last 3 years.

Hotel Durban Review

we are satisfied with Hotelogix service

One of the best software

It's been great working with hotelogix

It just very simple and easy to handle.

Our hotel chain company was fully depended on this and helped us a lot understand flow and process of entire software and now we are able to build our own CRS.

Review for Hotelogix

It has automated our reservation process and made reporting smoother

Hotelogix

Great experience once you get familiar with the program

It has a friendly user environment

The software has made my work easier and convenient. To learn about the software and to use it was less time consuming and it has easy operatable tabs.

An Amazing Experience!

The team at Hotelogix are excellent especially our account manager Ankit. Two thumbs up.
There were a few glitches this year but it has been resolved.

Good concept, support team unprofessional

Being a brand new hotelier, in order for smooth operation and expand our channels we decided to sign up for Hotelogix PMS and channel manager who assured for a Hassel free property management and no double bookings. However on day 2 of our channel live integration we faced 9 reservation/15 rooms double bookings in the peak season. Hotelogix clearly did not accept any responsibility and we were left on our own to deal with re-locating the guests and a huge cost being peak season. There was no level of professionalism from any of the support staff including the Vice President of the company. Our training was incomplete and many critical features unknown. Before live integration support team did not make any checks to see if critical data has been inputted and a proper setup made, hence the double bookings and lot of stress. We terminated Hotelogix immediately to avoid any further damage.