User Reviews Overview
About Absorb LMS
Absorb Software is an AI-powered learning management system (LMS) provider for all learners inside and outside an enterprise, across industries globally. Purpose-built for an engaging, personalized learner experience and...
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- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Refreshing and innovative LMS product
Customer service team are excellent. Project implementation team also excellent. Smooth implementation process. Overall positive and professional experience with the whole team.
Pros
The user interface. It is easy to navigate and makes good use of accessibility.
Cons
In the course setup section I would like to see more developer integration options alongside SCORMS, TinCan, AICC etc. OCN requested compliance integrations with the product so it would be good to see something like this added in the future.
Alternatives Considered
DoceboReasons for Choosing Absorb LMS
Former LMS feedback indicated non user friendly interface and a lack of usage across OCNs active centres due to this.Switched From
MoodleReasons for Switching to Absorb LMS
ABSORB's price was overall the best out of all for the features and functionality contained within the whole subscription price. The customer service engineers post implementation are also extremely helpful and will always provide alternative solutions or workarounds on the platform too.- Industry: Nonprofit Organization Management
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Fantastic for Corporate Training
Pros
Fantastic for corporate training and up skilling for teams and users with an easy to use LMS platform
Cons
lacks features needed for more structured long form learning and integration with tools to facilitate this kind of learning eg: Plagiarism Checking or Long form content submissions
Reasons for Choosing Absorb LMS
Needed a platform with better support for the teams and admin usersSwitched From
MoodleReasons for Switching to Absorb LMS
Offered the best all round experience over the other options at an appropriate price point- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
A bit clunky but in the end it does the job
Having to deliver training content for compliance purposes has been very easy and fast to setup thanks for the integrated content library. It is not complicated to use if the project is simple. Reporting can be s bit slow but it does its job.
Pros
It does the job. The course creation feature is good, the authoring tool doesn't disappoint, and the free content library is perfect. This is very important for companies that need to deliver training in no time. The performance is good because it's cloud-based, so it scales well in case of need. The LMS could also be a source of revenue thanks to e-commerce tool. It comes with a lot of integrations so the system can communicate with external environments.
Cons
The look and feel appears dated, despite constant improvements, and the administration tasks need to be done according to Absorb's logic and it could be very different from how other LMSs work.
Top Absorb LMS Alternatives
- Industry: Consumer Goods
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Training Transformation
Absorb LMS revolutionizes digital marketing training from the traditional course approach and presents the most engaging style. While the simplicity and the flexible environment of the platform contribute to the ease of creating and sharing training materials, the variety of content management tools available on the platform contributes to the fun factor of the training itself.
Pros
Out of the features described above, there are two exciting abilities that set Absorb LMS apart from the competition. While it adapts content based on team member performance, the choice of training content is particularly well suited to the creation of visually rich, highly engaging multimedia content, which enhances knowledge retention and reduces dictionary lookup interruptions in the actual work environment training.
Cons
A few gamification strategies were incorporated in the design. Other basic and complex content translation features. Compared to the previous years, relatively few new advanced assessment tools and resources developed. Limited access to additions to the features on training modules to reflect the specific branding of a company or organization.
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Why would I suggest Absorb?
Pros
Robust reporting and Dashboards - Implementing robust reporting and dashboard features in Absorb LMS involved configuring custom reporting tools and dashboards to track learner progress, performance, and engagement metrics effectively. Customizing reporting for license usage and billing to meet specific organizational requirements has posed complexity, data integration, and usability challenges. Close collaboration between the Absorb billing and internal delivery teams was essential to define reporting requirements and configure custom reports accurately.
Cons
e-Commerce - Business to Customer is one of our lead profit generation initiatives, and we want to create a unique learning experience for individuals interested in shaping their DEI learning journey. Challenges were introduced in secure payment processing, and outdated knowledge-based articles were found in Absorb. Extensive collaboration was required between the finance, IT, and Absorb LMS specialists to identify the payment issues. A temporary solution was enabled to capture the payments that still pose a risk.
Integrations admin authorization - While Absorb has essential integrations on a button click, it has dependencies on the admin authorization between different systems. Admin within Absorb should also have admin privileges in other systems, which is not always the case within the organization.
- Industry: Sporting Goods
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Great Partnership
It has been my team's experience that with Absorb Learning Management System (LMS) as our partners, we have elevated what the standard for online learning had been in the past. We believe Absorb offers a user-friendly interface and robust functionality that caters to our diverse organizational needs.
Pros
The easy navigation, customization options, and learner engagement capabilities have empowered our organization to deliver impactful training programs. Backed by a solid customer support, we consider this LMS as a trusted partner in education and training, that has helped us drive educational success and innovation globally.
Cons
We've learned that a perfect Learning Management System is not a reality. Though most functionalities are essential to our success there are many others that don't fit our particular user case.
Reasons for Choosing Absorb LMS
Capabilities and especially promised developments where not aligned with our program's needs.Switched From
BlueVoltReasons for Switching to Absorb LMS
Navigation and easiness of use felt more modern and engaging.- Industry: Consumer Goods
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Strong LMS
Overall we're most pleased with the admin functionality. The learner view displays nicely and is intuitive. We've had great customer service and always get immediate responses to questions and issues. The technical experts are true experts and have been able to help explain and resolve our issues.
Pros
Absorb has 3 very strong features: 1. Reporting is fast and can be done across different areas of the platform. 2. Email management allows easy updates or maintenance of default and custom emails. 3. Auto-assignment functionality works very well with key fields.
Cons
We're using Analyze dashboards which are very difficult to troubleshoot with various filter issues. For example, we have a dashboard with 5 filters and if there are no users that fall within the first filter, then the dashboard ignores that filter. This then allows incorrect data to appear for admins.
- Industry: Construction
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Absorb LMS review
I found it to be a valuable tool for managing our organization's L&D initiatives. The platform offered a user-friendly interface that facilitated navigation for all sets of users enhancing overall usability especially since it was our first LMS.
Pros
One of the aspects I appreciated the most about the Absorb LMS is its user-friendly interface. Navigating through the system was intuitive, which made it easy for both adminis and learners to access courses, track progress, and engage with content seamlessly. Additionally, I found the customizable reporting tools to be exceptionally useful. The ability to generate detailed reports on learner progress, course effectiveness, and other metrics allowed us to make informed decisions and tailor our training programs effectively. Overall, the combination of usability and robust reporting capabilities made Absorb LMS a valuable asset for our organization's learning and development initiatives.
Cons
While the LMS offers many valuable features, one area tat could be improved is its performance on mobile app. Addressing it could enhance the platform's versatility and make it even more adaptable to diverse organizational requirements.
Also, if they had full integration with Opensesame my content management would have been smooth.
Reasons for Switching to Absorb LMS
Cost, performance, customer support and user-friendliness.- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
A great platform and an even better implementation team!
The LMS is very new to us. We just launched on March 25th, so I can really only speak to the implementation process, which was an amazing experience. Our IPM was absolutely wonderful, I was sad to say goodbye when the implementation was complete!
Pros
It's pretty intuitive from both a user and admin perspective. It's reliable and has a ton of different reporting capabilities.
Cons
There are certain aspects of Absorb I wish were more customizable.
- Industry: Public Safety
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Absorb LMS Review
It has been overall well. The system is a great way of managing eLearning
Pros
There are alot of off the shelf templates that can be used. Can customize templates for corporate use. Content can have branching for easier completing multiple items from the same sheet
Cons
I do not find it intutive and so I spend too much time creating items that are not as easy to create from as I would like to see.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Reliable LMS
Pros
Reliable LMS. The continual enhancements that continue to improve the Admin and the Learner experience.
Cons
Difficult experience a few years ago with the Professional Services team. Since that time, they have addressed the BI tool challenges that we identified to the PS team.
Alternatives Considered
DoceboReasons for Choosing Absorb LMS
End of Life for Kenexa had been announced.Reasons for Switching to Absorb LMS
Absorb met our requirements and seemed more intuitive.- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
All-in-one learning platform for Everyone
I have been using the Absorb LMS for a few years, and have been very pleased with their platform. It is user-friendly, offers a great range of features, is well-supported and highly customisable. The training program setup and course creation process has been easy to learn and manage. I especially appreciate the reporting features which are very user-friendly and provide meaningful data. I also think Absorb has done a great job of creating an online community of customers which is a great resource for ideas and best practices.
Pros
The features most impactful in Absorb LMS are customizability, scalability, analytics, and reporting. Users can easily customize the look and feel of the platform to best suit their organization's needs. Additionally, it can be scaled up or down depending on the size of the organization and their training needs. The analytics and reporting tools provided by Absorb LMS make it easy to track learner engagement and course effectiveness. Additionally, Absorb's API also allows organizations to easily integrate Absorb into existing business processes. Finally, Absorb LMS is incredibly easy to use and provides a straightforward user interface for authors and learners.
Cons
One of the areas of least satisfaction with Absorb LMS is the amount of setup required to configure the system. This can be particularly challenging for non-technical users and requires a fair amount of time and energy to get the system settings just right. Additionally, the interface of the interface and navigation could be more intuitive.
Reasons for Switching to Absorb LMS
Absorb LMS stood out to us as a comprehensive, cost-effective, and intuitive platform that addressed all of our training needs. It provides a comprehensive range of features and customization options, making it easy to customize and configure the system to our specific needs. The customization flexibility also allows us to create automated rules and automate much of the training process. It offers scalability for growth, flexibility for changes, and has robust security measures in place to protect our data. Finally, the Absorb LMS is one of the most cost-effective options on the market. That combination of features makes it an easy choice for a reliable and successful implementation of our online training.- Industry: Oil & Energy
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Making My Life Easier
My overall experience has been great. The LMS has allowed me to build an entire corporate training program while simultaneously building the LMS to support it. The time-based credential reporting and compliance tracking has allowed to avoid those possible awkward moments with clients' specific training requirements. With this tracking and reporting, we're also able to respond to a client's immediate need by knowing who is qualified and current on a given access or occupational training requirement.
Pros
The Absorb LMS is easily customizable and Admin/Learner user-friendly. This allowed me to expand my Training effort and capabilities with not only scope but greater efficiencies in that I can customize the LMS to meet the varying needs of my different stakeholders.
Cons
If there is a negative, it is in the format of the Training Transcript when printed, or exported as an electronic file. The courses appear in alphabetical order without the ability to filter for a time period, or sort chronologically. This frustrates Supervisors who then have to review the entire transcript to find what training an employee has completed in the last year. I understand the Transcript are being reworked by Absorb for 2022, so this may become a non-issue.
Alternatives Considered
Accord LMS, Totara Learn, Adobe Learning Manager, Cornerstone LMS and LitmosReasons for Choosing Absorb LMS
I was seeking a fully supported proprietary platform with the enhanced features and functionality my training program had grown to demand.Reasons for Switching to Absorb LMS
Absorb met the overlapping sweet spot between cost, features, supported company size, and alignment with the structure of our training program.- Industry: Government Relations
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Initative platform and great customer focused team
The LMS allows us to uplift our capability to encourage a modern and user friendly experience. From implementation and roll out the process has been fairly smooth and the team have been really helpful to ensure we are making the most of the system. Our support team in Australia has been prompt and guiding in answering any queries and ensuring we use our system in the best way possible.
Pros
The platform is intuitive and fairly easy to navigate. The help guides are useful and if further detail is required, the support team are always on hand for guidance.
Cons
A little more work around the dynamic targeting of user groups would be great.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
LMS Training system
This LMS system is very user friendly, and the buy in from your team is great. I looked at UKG LMS and it isn't as user friendly as Absorb
Pros
Ease of use, and user friendly. Layout is self explanatory
Cons
Limitations, and time for certain updates to come out
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Easy to implement tool with great potential to develop further
Pros
Easy to implement, easy to learn as an admin. Support Team always ready and helpful. Very customisable to cater for different audiences
Cons
It's missing bulk actions for courses and user management that would make life easier
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
A Wonderful Learner Experience!
My overall experience surpassed all the expectations I had. May Larkin was our Implementation Project Manager and we felt she was right along side us throughout our entire process. She was quick to reply to emails or jump on a call when we needed assistance. She was patience and had an understanding of our unique platform usage.
Pros
What I like most about Absorb is how clean and user friendly the learner experience is! Our goal was to minimize manual task for our admin team and provide our learners a more trendy and all-in-one platform to house their learning materials and certificates. Absorb checked off all our requirements, which are unique, and provided us solutions to all our questions.
Cons
While the Knowledge Articles are helpful and a great tool, they are at times overwhelming because the large number of them can make it hard to locate the exact help you need.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Exactly What I Needed
The team was outstanding. I received all the support I needed. They spent time with me for onboarding and training and got me up and running quickly. All my questions were answered quickly and the platform itself is reliable, functional and works great.
Pros
The platform is well crafted, providing options for just about everything I needed. Whenever I had a need, there was a way to get it done.
Cons
The mobile app needs some work. Other than that, everything worked very well.
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Absorb LMS review
Pros
lots of quick support from CS and your rep
Cons
customization may be limited but there are still lots of way you can customize
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Training & Development System
Pros
I love the ease of access with everything in absorb. The customer service is best in class, and there are always resources available to support.
Cons
Would love more in depth trainings for daily users.
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Mersino
All in all good.
Pros
The functionality is very useful. Custome reporting is essential for ROI and I love the support I receive from Claire.
Cons
I would like a little more functionality in reporting, being able to customize them to be more targeted to meet our needs. The videos for basic functionality are not helpful at all. Finding information on the fly, if you need it right away is impossible.
Response from Absorb
Hi Barbara, Thanks for sharing your feedback with us. We're sorry your experience hasn't matched expectations recently. We've notified our team and your Customer Success Manager will connect with you to start addressing some of the challenges you've mentioned here in your review. We're looking forward to making things right, and appreciative of the opportunity to get our partnership back on track. Please feel free to reach out to EVP of Client Services, Peggy Pulliam ([email protected]) with any further comments, concerns, or suggestions you wish to share."
- Industry: Defense & Space
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Intuitive, Sleek, and Robust
Pros
Absorb's suite of offerings is comprehensive and leaves you wanting for little else. If you can dream it, you can configure and tweak it to exactly your needs. The workflow is so simple and it makes every part of the system accessible to everyone.
Cons
There are some types of selection options for user configurations that don't exist and we've had to work around to make things work.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
New External LMS Integration
We were given an extremely short notice from our previous LMS that they were sunsetting. Despite the time crunch, we were able to successfully transfer over our data, build out our new LMS, and launch with little to no issue.
Pros
The ease of the set up, building of the platform, and the support received from our Absorb Team.
Cons
There were a few snags in the process that pertained to our custom use of the platform. However, those issues were quickly addressed and solutions were offered by the team.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Absorb is a game-changer!
The onboarding experience was amazing! We felt heard, our questions answered, and we knew where to go to get help when we needed it. I love that we are not just emailing a bot. The fact that there are people responding is refreshing.
Pros
Absorb allows my company to track our customer learning progress to see if they are taking time outside our account manager meetings. It prevents repetitive meetings reviewing the same feature numerous times because customers need time to review topics.
Cons
It takes time to set up, but you get out what you put into any product.
- Industry: Human Resources
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Absorb Is Great!
Pros
Absorb Create is a great tool to use to create content.
Cons
I have not at this point had any cons regarding Absorb.