Payhawk Reviews

Pros

The product is very easy to use. The integration with NetSuite is a game changer for us. It couldn't be easier for employees to upload their receipts. They are constantly releasing new features to ensure they provide the best product for customers.

Cons

Its hard to think of any as new feature updates have solved previous weaknesses. The only con is that you can only have credit cards with Payhawk US and debit cards are not supported.

Alternatives Considered

Pros

Easy to use for users but sadly not for accountants

Cons

We are always late reconciling the account because people don´t upload documents. It make me appreciate the traditional liquidation process, PayHawk should improve on this side.

Pros

It is nice it can be used across teams. Customer service is always very friendly

Cons

- Layout of expenses is quite unclear, you can not easily see what team made what purchase- When adjusting one of the information (categorization) fields this has directly impact on all previous purchases as well. This makes the impact of adjusting quite high. It would be nice if you for example could point out that the information fields such as selecting the date from when you would like to see it change in stead of for the whole administration- The info fields sometimes just change or get empty while typing- Even when adding suppliers to the list of suppliers it still adjust every-time you add a new purchase from the same supplier. When you are thus not focussed on adjusting this you end up with a great amount of supplier accounts for the same supplier (for example 5 versions of the a realtor supplier)- I feel that the interface of the company expenses is quite hectic. A lot of information is displayed but not the information you might want to see there. It would for example be nice if you could adjust the selected fields you see instead of only being able to see the note added and category

Pros

Easy resolution via the online chat. The person that assisted me was very patient and run different investigation to be able to resolve the issue.

Cons

Response time, despite an initial contact was made immediately, it took 1.5 day to resolve

Pros

User-Friendly Interface which makes it easy to navigate and manage expenses.

Cons

Card maintenance costI would like it to allow us to manage collections and billing

Pros

Very user friendly and easy to integrate with Xero.

Cons

Still features to improve: Allow the import of suppliers and their bank details so this doesn't need to be entered manually.Their scanning system needs improvement too.

Pros

The software is very easy to use. The service & help provided is amazing.

Cons

Sometimes Payhawk thinks it recognized the right supplier. While I have told it multiple times that the supplier has another name. It doesn't seem to 'learn' this.

Pros

Easy to post and pay invoices. easy to use and good customer support.

Cons

Not able to see export payments in local currency.

Pros

The customer service was quick and easy.

Cons

nothing, everything has been very good.

Pros

The services are really quick and efficient

Cons

nothing, I love everything and could not recommend enough

Pros

Immediate access to spending, oversight for management, reduces friction of collecting paperwork.

Cons

The UI of the website can be cumbersome and prone to breaking completely. Customer service can be slow or uncooperative at times.

Pros

Easy to use, makes very easy for the accounts department to track and chase for receipts on company purchases, two-step authentication is a livesaver when it comes to fraud prevention.

Cons

There is no option to archive and hide old cards. The setting up of the custom ERP process was complicated.

Alternatives Considered

Pros

I've been exposed to multiple different expense management tools over the years, and Payhawk beats them all. Simple, quick and no excuses for lost receipts or complex management of expenses. Its quick and simple from an end user perspective, which means I can process each expense as soon as it occurs and know that I will get reimbursed.

Cons

Receipt scanning could be a little slicker and automatically crop just the receipt instead of capturing the whole image.

Pros

So easy to use by employees. Easy to implement.

Cons

approval management - as we have various employees reviewing and approving sometime skips one of the reviewer. Might be linked to set up issues.

Pros

Very easy to use. Makes training people up on it very straightforward.

Cons

Sometimes the autofill on invoices is incorrect

Pros

The customer service is the best I have ever experienced. There is a qualified team on hand to assist with any queries.

Cons

Nothing comes to mind, it makes my job more efficient!

Pros

Real-time spend approval & management across a large quantity of projects is an invaluable tool. I don't know how we ever managed without it.

Cons

No major complaints here. Email nudges were too frequent but I changed the setting.

Pros

Ease of useSyncs to NetsuiteUse in the US

Cons

We are struggling with sync errors at the moment but I know the team is working on fixes for us.

Pros

It is so easy to set up different levels and processes for different approvals. It is a clean and clear interface that does not require lots of training to understand how it woks- it is intuitive.

Cons

No slack integration. It would also be great to see a confirmation after approving, a little box appears saying 'successful', or 'Great! Sent for secondary approval' rather than the requests in Pending just disappearing into the other tab with no info.

Pros

Simple interface and highly customizable in the way it integrates with Xero.

Cons

The invoice capturing could be improved. Ideally it will convert emails into receipts when appropriate and have a personal inbox so no messages are missed

Pros

Very user friendly and easy to adapt to coming from a different platform.

Cons

Cannot schedule payments for future dates

Pros

Support and ease of usegreat article and guide to help users

Cons

not sure yet, I am new to Payhawk, cannot comment just yet

Pros

Easy to deploy and the team were very happy with it

Cons

Took awhile to navigate but guess that’s me

Pros

Different virtual bank accounts on Payhawk for each employee. Easy to manage and transfer money.Amazing customer service.

Cons

I would add banks cards summary at the beginning.

Pros

Great and timely service! The platform is intuitive, but in the rare cases where assistance is needed, the staff have been extremely helpful!

Cons

No significant concerns related to my use of the platform currently.