Total Party Planner Reviews

Pros

This allows any hospitality professional or small business to present itself professionally and efficiently! It brings together all the different parts of our business under one software platform so we can easily communicate and excel. It is a lifesaver for our hectic industry and we cannot recommend it enough! On top of everything else, the customer service from TPP is rapid and helpful.

Cons

The UI and UX could be a little bit improved. We are used to seeing all the web software interfaces being very streamlined and modern nowadays. As amazing as TPP is, the interface feels a bit clunky and outdated.

Pros

I can do most of my work on this software.

Cons

1) I wish there was an customized online forms for questionnaires.
2) Once contracts are signed, I would like for them to be saved under the clients
event tab.
3) Would love to have the capability to set up an automatic email to remind the client that a contract/proposal has not been signed or an invoice has not been paid or if they owe us some information pertaining to their event.

Pros

If I don't know how to do something, then I can call and the customer service representatives will help me out!

Cons

Sometimes it glitches.

Pros

I love having the ability to customize and brand all our communications with clients. We were a very small 2 person team, but having the ability to manage booking and send professional proposals, was absolutely our main priority. I liked that everything was in one place, and could be integrated into other apps/services if needed.

Cons

We just do not use it to it's fullest potential and that's our fault. It has a lot of data entry to make sure it is running completely smooth, so it's hard sometimes to figure that out. But customer service will help you if you can make time and make it a priority to set up.

Pros

Everything. Literally everything is the BEST about TPP. From the ease of adding a contact, to booking an event, to even customer service. It's all INCREDIBLE

Cons

Only con-is I wish we could save our own customized contract that I re-do every time in Word. However, I feel like this feature will eventually be available.

Pros

My favorite thing about this program is that once you have everything entered in for an event, all you have to do is pull up the report that you need & it's all compiled for you & ready to go. This has saved me a lot of my time! I now have more time to respond to clients faster & more efficiently.

Cons

The only con, that I have found so far, is just the beginning of the process can be a bit overwhelming. Trying to get all the information together needed for this program & learning how to use it at the same time is overwhelming & time consuming. BUT necessary!

Pros

Ease of use and quick learning curve. Makes our job efficient and streamlined.

Cons

The only con is that occasionally the software runs slow but besides that it’s great!

Pros

This program saves hours in all aspects of event planning - initial proposals, budget considerations, contracts, menu pricing, tracking profits, you name it.

Their staff is incredibly efficient and helpful. I was working remotely late on a Friday - after business hours - had an issue, and they contacted me back within 30 minutes and had the problem fixed. Awesome!

Cons

It would be nice if it could integrate with FSA Star Solutions database.

A final count due date indicator would be nice.

Pros

Total Party Planner is the best catering software. I use it several times a day. It keeps track of all my events in an easy to use platform.

Cons

It sometimes has glitches. I usually point them out and they get fixed sooner or later. The phone app needs real help.

Pros

We use this on a daily basis to run our beverage service at our venue. It is great for tracking inventory and sales.

Cons

We would like to use this to book our clients into their space rental, but there isn't functionality for that at this point.

Pros

This software has the capability to bring together all the disparate parts of our business (admin, kitchen, delivery, service) under one roof so we can all communicate and grow together. That in and of itself is HUGE. It is also web based. Another major coup for small business owners. And the customer service

Cons

UX is not very intuitive. The flow is a bit clunky for my tastes. I prefer the drag and drop simple flow with colors to illustrate the differences in the sections/functions.

Pros

I use TPP daily for all my customer proposals. The quoting process is simple, and once all options (menus, signatures, contract, company info) are entered and saved, it is easy to go down the list and check everything that you want to appear on your proposal/quote. The proposal comes out clean, and I appreciate the features. For clients, I believe it is easy to read and understand. TPP connects to my email, so the client receives the proposal directly from my email, and when they respond it goes right to my outlook. I would recommend.

Cons

There are some features that are extra, like online payment links. I wish these features were included, since it is such a convenient feature. Also, when saving more that 1 proposal, if they are not on the same day, you cannot save them combined. When saving more than one proposal on the same day, you're unable to click on them and directly email the client. You must first save them to your computer, then separately email the client with the attached file. This take more time, as you can imagine.

Pros

The customer service is amazing... [SENSITIVE CONTENT HIDDEN] has always been there to answer any questions I have or help me with any issues. I will continue to use the software during my catering career as a business owner

Cons

You cannot delete items - making an item discontinued is not enough. We should be able to delete an item from our menu but not have it affect a proposal. This is the most frustrating part about the software. ALSO the mass emails does not work for gmail users. That is ridiculous and hurting our business daily.

Pros

How intuitive it is to use for event planning (I honestly haven't delved deep into the rest of its features yet at this point, but I'm sure I'd love them too!).

Cons

It does run slowly on occasion, or even freeze up and you have to wait a few minutes before you can access your events.

Pros

Very user friendly. Knowledge of the catering industry was used to design it.

Cons

I don't have any. As with any product there are always small bells and whistles you would like but they are frequently added in the constant updates.

Pros

Easy to Use

Cons

access the Cost analysis page, it would be helpful to see that link on the menu page where the retail cost is decided.

Pros

Efficient overall tracking of food sales, staff, and inventory, helping our business grow by making it more organized.

Cons

The one thing we've had troubles with is not being able to delete menu items but only making them a discontinued item.

Pros

Very straight forward once you learn the program.

Cons

Since we are on the beta, we tend to have some glitches-- but nothing major!

Pros

All the different categories that this software provides. Also being web based it is easy to jump on from anywhere.

Cons

Would like to be able to arrange inventory according to our inventory. Would like for info to be able to put on the menu item reports.

Pros

I love how easy it is for us and how easy it is to review for our clients. I also love how everyone in the office can few all of the events at the same time.

Cons

I don't like how complicated and time consuming getting quantity and pricing for food is. We get kicked out of TPP pretty frequently as well.

Pros

Very easy to use and always expanding to help our business grow.

Pros

Saves money saves time, can see where we were losing $, keeps track of everything and saves it forever for u, great for ordering, sales reports, billing, accounts receivable, client info and history, labor reports, user friendly so much it helps with!

Cons

Its only as good as the info entered by the user 🤪 .

Pros

The convenience and user friendly navigation!

Cons

I can not list anything I don't like about this software. It is PERFECT for my business!

Pros

I like that I can quickly whip up a professional proposal and send it right within the system, this function alone saves me hours and is worth the price. It is so easy to make changes to a proposal.
We are starting to use some of the other features including the costing and pack lists and it's all just making our business more efficient and productive. I wish I would have found this program sooner. I would strongly recommend to any caterer.

Cons

I would like the ability to have a couple of screens open within the same window at the same time.