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description: Review of Boxia Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Boxia | Reviews, Pricing & Demos - SoftwareAdvice AU
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# Boxia

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> Boxia is an online shipment tracking solution built to help eCommerce companies take back control over the post-purchase experience. Trusted by hundreds of brands, Boxia allows eCommerce businesses to save time when looking for delivery information thanks to the centralization of shipment tracking. Carriers integrated with the platform include UPS, DHL, FedEx, Geodis, GLS, USPS, TNT, DPD, USPS, Colissimo, Chronopost, PostNL, Mondial Relay, BRT, Colis Privé, Bpost, Swiss Post, Correos, Royal Mail, and more.

With Boxia, brands offer the best post-purchase journey to customers by:
- Sending proactive shipping notifications that keep customers informed of the progress of orders
- Providing a branded tracking page on the website that displays a smart delivery date to reassure customers
- Inserting marketing content into notifications and tracking pages to re-engage customers and generate additional sales
- Collecting customer feedback as soon as the order is delivered to quickly identify dissatisfied customers
> 
> Verdict: Rated **4.9/5** by 36 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 36 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: BOXIA

## Commercial Context

- **Starting Price**: USD 79.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Alerts/Notifications
- Customizable Templates
- Dashboard
- Delivery Estimate
- Delivery Tracking
- Email Management
- Email Templates
- For eCommerce
- Package Tracking
- Real-Time Notifications
- Real-Time Updates
- Reporting & Statistics
- Shipment Tracking
- Third-Party Integrations

## Integrations (4 total)

- PrestaShop
- Shopify
- Zapier
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Delivery Management Software](https://www.softwareadvice.com.au/directory/3911/delivery-management/software)

## Related Categories

- [Delivery Management Software](https://www.softwareadvice.com.au/directory/3911/delivery-management/software)
- [Shipment Tracking Software](https://www.softwareadvice.com.au/directory/4700/shipment-tracking/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)
- [Shipping Software](https://www.softwareadvice.com.au/directory/531/shipping/software)

## Alternatives

1. [AfterShip](https://www.softwareadvice.com.au/software/270878/aftership) — 4.9/5 (466 reviews)
2. [ShipTime](https://www.softwareadvice.com.au/software/234418/shiptime) — 4.6/5 (500 reviews)
3. [Freightview](https://www.softwareadvice.com.au/software/6024/freightview) — 4.7/5 (743 reviews)
4. [ParcelWILL](https://www.softwareadvice.com.au/software/415060/parcel-panel) — 5.0/5 (53 reviews)
5. [ShippyPro](https://www.softwareadvice.com.au/software/168511/shippypro) — 4.7/5 (152 reviews)

## Reviews

### "Très bonne expérience avec Boxia" — 5.0/5

> **Inès** | *27 August 2024* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: La simplicité de mise en place, connexions avec notre support de service clients et chatbot, réactivité du support technique, personnalisation des communications aux clients, déploiement à l'international, très bon rapport qualité/prix.
> 
> **Cons**: A ce jour, nous n'avons pas observé d'aspects négatifs.

-----

### "Plateforme très pratique" — 5.0/5

> **Axel** | *27 September 2024* | Design | Recommendation rating: 10.0/10
> 
> **Pros**: Simplicité, Personnalisation des emails de suivi, connexions avec nos outils (Zendesk, Klaviyo, Shopify, Chatbot) réactivité du support technique.
> 
> **Cons**: Pas de point négatif à dire sur l'entreprise.
> 
> Plateforme très pratique pour rassurer nos clients sur le suivi de leurs colis. On reçoit beaucoup moins d'appels au service client et l'équipe Boxia est très réactive. Je recommande \!

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### "Outil indispensable pour detecter les problèmes de livraison \!" — 5.0/5

> **Thomas** | *8 July 2024* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: Avec Boxia, nous avons une vision précise des incidents et retards de livraison. Nous pouvons facilement identifier les zones à risque, mais aussi les clients les plus impactés. Boxia nous permet aussi d’avoir une meilleure connaissance de nos clients B2B grâce à la remontée de données vers notre CRM.

Les équipes de Boxia ont été à nos côtés tout au long de l’intégration de la solution, et ils sont très réactifs.
> 
> **Cons**: Boxia est hautement professionnelle et réactive, toujours prête à assister ses clients avec des solutions adaptées et innovantes. Grâce à leur expertise et à leur dévouement, Boxia est devenue un partenaire de confiance

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### "Evaluation Boxia" — 5.0/5

> **Sonia** | *23 November 2023* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Nous apprécions le fait de pouvoir anticiper les retards et/ou problèmes rencontrés sur nos envois quotidiens quelque soit le transporteur. Nous pouvons contacter le transporteur concerné en amont afin de trouver une solution au plus vite, souvent avant d'être contactés par nos clients.
C'est également le partage des notes qui est intéressant et qui permet aux autres personnes de l'entreprise utilisant Boxia de voir quelle action à été menée.
> 
> **Cons**: Cela se déconnecte très fréquemment.
Depuis plusieurs mois le filtre "Note" n'apparait plus dans "Suivre mes colis"
> 
> J'utilise Boxia tous les jours pour notamment le suivi des colis en erreur et/ou en retard, cela nous permet d'anticiper la gestion des colis et d'offrir un meilleur service de suivi à nos clients

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### "Une très bonne expérience client après l'achat" — 5.0/5

> **Caroline** | *10 March 2023* | Packaging & Containers | Recommendation rating: 8.0/10
> 
> **Pros**: Boxia nous permet un suivi proactif des envois qui sécurise les clients et calme leur anxiété, réduit considérablement le nombre d'appels/tickets destinés au service client et optimise nos performances de livraison en nous permettant d'anticiper les problèmes et retards de livraison avec les transporteurs.
> 
> **Cons**: J'aimerais pouvoir me service de l'outil pour faire des recommandations de produits dans les emails envoyés

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/386438/boxia)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/shipment-tracking/boxia-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/386438/boxia> |
| en-GB | <https://www.softwareadvice.co.uk/software/386438/boxia> |
| en-IE | <https://www.softwareadvice.ie/software/386438/boxia> |
| en-NZ | <https://www.softwareadvice.co.nz/software/386438/boxia> |
| fr | <https://www.softwareadvice.fr/software/386438/boxia> |

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