CentralReach Reviews

Pros

Auto charting
No need to calculate
Easy access from your phone or computer
Auto time tracking
Option to specify what method was used during that specific trial (ie. errorless correction)
Live sessions can be viewed by multiple people at the same time whether in session with you or not.

Cons

Glitches a lot
When using the app on the phone I would try to scroll through the screen info or stat sheet and instead of scrolling it would initiate a page reload. This would wipe out all notes I had entered on my end session form.

Pros

I like how CentralReach systematically prompt fades as the client got closer to acheiving our behavioral targets. It was relatively simple to use and I use it for 7 hours each day so that's a huge help!

Cons

Although I know that it's imperative for the system to log out after a period of pause for HIPPA reasons, however, I wish the system let you stay logged on for a bit longer since I would constantly have to re-log back in during the time I was administering DTTs.

Pros

The calendar views, authorization management and utilization are great to use.

Cons

The process to setting up data collection for ABA providers requires a huge amount of response effort compared to other platforms like Catalyst. The procedures are so disjointed between the overall data book, the goals, importing curriculums, I work twice as hard to include relevant info. In order to be compatible with their reporting system, you have to place information at goal levels that should be at target level or enter it twice if you wish to access it logically for data analysis.

The graph view does not allow for trends across anything but an entire time period (does not adjust per month or 3 month period for example), if you switch data to per week or month, goal and phase change lines disappear. You cannot view an average of data. The reports generated looked very unprofessional and you cannot alter graphs to different views unless you manually delete them and re-import. The list goes on.

The CONSTANT tech issues lead to problems with session timers, saving data, trouble with rates that took months to resolve, and often a complete inability to access any necessary parts of the platform during business hours. At least 1 time per week there are issues, sometimes more. Our clients and staff pay the price for this.

Pros

When I first started using CentralReach I was in a Senior level position. I will be honest that I was intimidated by all of the features and functions within CentralReach but as I began learning more and practicing within the system, I caught on quickly and easily. I was most impressed by CentralReach Learn and all of the clinical features that were available to me. From data collection options for my clients to reviewing that data collected, CentralReach made the process quick and easy for me over the traditional paper and pencil methods I was used to.

Cons

Like every electronic data collection tool, there are going to be glitches in the system. When those glitches occur, they halt client sessions and sometimes client progress. Thankfully, CentralReach offers the option of printing paper data sheets in the event electronic data collection is not an immediate option (whatever the reason may be). There is also the CR Mobile application allowing for offline data collection in a pinch, which makes the pains that technology can hold at any given moment, much more bearable.

Pros

I like how easy it is to take data on each client and how easy it is to add a new goal. I feel like all school systems should use a program like this to have their special education teachers take data and allow the para professionals that are in those special education classrooms to take data easier and more streamlined I feel like all school systems should use a program like this to have their special education teachers take data and allow the paraprofessionals that are in those special education classrooms to take data easier and more streamlined.

Cons

when running a therapy session with my client in Home I use my cell phone to login via the Internet and I have to keep logging in several times over the course of the therapy session that last for several hours and feels like the software runs really slow and doesn’t always add my data. I recently had to log out and log back in several times for it to even begin to register that I was trying to take data and the session wouldn’t load properly. Seems like there are a lot of online app technical difficulties while using the program on the Internet via a Mobile device. I have also had issues with the program being able to load my session notes section properly on Saturdays. Very frustrating that on Firefox on a Mac session notes works most of the time but on a PC trying to Do session notes there’s a lot of difficulty with drop-down boxes not being activated when I know they should be and this happens frequently on a Saturday.

Pros

There are a lot of available features to Central Reach, some of which I have tried using and they are for the most part straightforward and easy to figure out. Within my company, we seem to use a smaller subset of the available features that Central Reach offers, though these are the bulk of what we need and utilize within the ABA services of the company, such as the sessions, data collection, program books, and graphs of the data collected during sessions.

Cons

There seem to be a number of functions that aren't accessible to everyone, which is fine as I may not need to utilize it for my own job. I would like to have the opportunity to play around with some of the functions for instance in the reporting tab to see some of the charts and graphs in there and to see how they could relate to my own job areas. I do realize though that this would be something my company may need to provide access to.

Pros

Have all staff and client schedules through computer. Session notes can be done through this software and sent to insurance companies. There are a lot of tutorials for this software.

Cons

They conduct a lot of maintenance and updates. Sometimes the site is down or not able to be accessed. When things are updated and changed, it takes a while for everyone to learn and get used to. Very confusing at first, but now that I am used to it, I love it.

Pros

Functionality- all the features and items you need to manage an ABA practice, from scheduling to data collection, secure messaging, timesheets, billing, and authorizations are included in this software. Customer service is top-notch and the company is great about communicating updates and changes.

Cons

The platform is not inherently user-friendly. While it becomes second nature for users that are experienced with the platform, it can be overwhelming for new users or users who are not comfortable with technology.

Pros

I like that once you are tracking client's goals it is easy to go in and track progress. This allows to quickly see where progress is being made or where goals need to be reviewed as no growth is being seen.

Cons

When adding data for long term clients you have many to scroll through to get to the one you needed to graph. This can make adding data take longer than you would like.

Pros

I like most is that this cloud-based system complies with the Health Insurance Portability and Accountability Act (HIPAA). Likewise, it is very favorable that CentralReach includes applications for billing, programming, image file systems, human resources and more. Its functionalities include a database of medicines, ICD-10 coding tools and reference letters. Also that the native application of CetralReach is available for iOS and Android platforms.

Cons

I like least is that some more professionals spend more time on administrative work than working with clients. I consider it a company in the process of maturation.

Pros

It's a one stop shop. You can do scheduling, data entry, billing.

Cons

It is the most inconsistent software I have ever used. We have been a whole week with either the system barely working or being down completely. I would like a refund for the month of January and money back for the amount of effort and cost that we have to put in for the back work we have to do. Our staff is taking data on paper because this system won't work. I can't pull timesheets for payroll or bill out our claims. They also nickel and dime you for everything. And then they will "sunset" a product you use, and then charge you hundreds of dollars more for a new product that you need to use because they got rid of the product that they originally sold you.

Pros

How it can be customized to meet individual needs

Cons

Big learning curve in creating templates and programs

Alternatives Considered

Reasons for Switching to CentralReach

Pros

CentralReach is very user friendly. Their support teams can help you before during and after implementation. The platform is easy to learn and efficient.

Cons

The clinical features could use some enhancements when it comes to collecting session data and building learning trees/treatment plans.

Pros

The most impactful feature that I noticed with this product is how easy it is to use. It's very user friendly and clean, with the bonus of having a regular updates and as well as quick responding customer support.

Cons

The least favorite I have with this product is, every time there is a new feature added, some functions tend to get temperamental and glitchy.

Pros

The graphing and data collection portion of the software displays in a very clean and clear way. I enjoyed programming with Central Reach because of the thousands of configuration options--it helped me be creative as a practitioner without having to reinvent the wheel multiple times because I could bank goals.

Cons

Customer Service was good when available, but it was extremely difficult to receive the level of help I needed in a timely fashion. I am a small operation. Every single delayed claim impacts my livelihood. Waiting a month for an appointment or email response is taxing--waiting SIX MONTHS for technical issues to even be responded to is not acceptable.

Pros

Great ABA Platform and the best so far that I have used in my 8 years in the field
Very easy once trained and features are great

Cons

The only few cons that I have with CR id the connection feature, it's a headache! also, I never get responses on my support tickets!

Also, there has been a ton of glitches with the total amounts of my authorizations, it will say we are over but we're not?

Pros

I love the ease of tracking information while maintaining confidentiality. I can see a live view of the schedule that lists tasks that are completed and tasks that need to be completed.

Cons

I don't like that it is somewhat difficult to find certain documents once uploaded. Recent documents are easy to find, however documents that were uploaded months ago can be difficult to track down.

Pros

Software makes scheduling my work hours easily and converting my appointments are easy to do. Software is extremely user friendly for me who struggles with technology at times.

Cons

I personally like the software and do not have any dislikes.

Pros

It's easy to use, very efficient, reliable, functional and comes with so many features. I have used this software everyday, for the past 2.5 years and have not came across any issues. I highly recommend this software to anyone and everyone.

Cons

I have not encountered any issues with this program.

Pros

I am not a fan of this product. However, it does have many features, including file storage.

Cons

This product is not easy to use and is constantly evolving, which means you constantly need to learn how to use its features. There are way too many steps to get things done and it is very time consuming. It is difficult to learn and not easy to teach. It is also quite expensive compared to similar software. There always seems to be a glitch which also makes working with EHR very difficult.

Pros

Ease of use and practicality for my job.

Cons

There tends to be at most weekly and at least monthly system failures when I cannot access the data portion of my charts. This prolongs the reporting procedures and can effect the accuracy of my data.

Pros

Data collection options are great. Overall system, when working, is relatively easy to use.

Cons

Frequent problems with servers being down, slow processing, and more recently missing data.

Pros

I like the collapsible “trees” and how you can organize programming. I also like the graphing capabilities.

Cons

I didn’t like the tedious billing process when billing insurance.

Pros

Once you were proficient in it it was easy to use .

Cons

It was difficult not being able to correct mistakes you knew you made without going through the HR department

Pros

I like the versatility of it. The way what I am doing can be achieved by several different approaches

Cons

Much can be added and improved. Several functions could be better thought out