User Reviews Overview

About QuickBooks Online

QuickBooks Online is a cloud-based accounting software designed to help businesses manage their finances. It offers a range of tools to automate financial tasks such as bookkeeping, invoicing, payments, payroll, and more. The...

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Feature ratings

Value for Money
4.2
Functionality
4.3
Ease of Use
4.2
Customer Support
4.0

Browse QuickBooks Online Reviews

7,874 of 7,874 reviews
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Jennifer
Jennifer
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 24/12/2024

Good for those who have several accounting clients.

My experience is pretty good as I use it for about 40 clients. It is better priced that other accounting systems, but the have price increases often. I do not like that they attempt to offer their accounting services to my accounting clients.

Pros

I love the convenience. I can work from anywhere in the world.

Cons

The system is a little expense and glitchy a times.

Alternatives Considered

Patriot Accounting and NetSuite

Reasons for Switching to QuickBooks Online

QB pricing and need for centralized processes. Workflow management.
Verified Reviewer
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/01/2025

QuickBooks Online a powerful tool

Great tool for collaboration with the team. Reports are easily customizable. QBO has so much potential if you learn what works for you. It can do so much more than be a simple accounting system.

Pros

Ease of Accessibility. Work from anywhere.

Cons

QBO app needs some help. Needs to more closely match the website. If you depend on the app on an iPad, use the website the reports and location of menus is better on the web instead.

Alternatives Considered

NetSuite

Reasons for Choosing QuickBooks Online

Cheaper and remote access. Provides more users for the price.

Switched From

QuickBooks Enterprise

Reasons for Switching to QuickBooks Online

Price and capability were sufficient with QBO to avoid the the huge cost of NetSuite.
Daniel
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
2
Customer Support
1

1
Reviewed on 09/12/2024

I Do Not Recommend

Horrible. Seems like yet another company interested only in their bottom line. Not their customers, not their products, not their employees.

Pros

Once you get the hang of it, it's an acceptable solution.

Cons

The link between my bank and my QBO instance breaks every single day. Why I'm forced to click an 'Update' button instead of it automatically updating something like once an hour is crazy, too.

Not intuitive. If you think you're going to be able to manage your books using QBO without any finance or business background, think again. If you are starting off with relatively little experience, expect to watch hours upon hours of tutorial videos and essentially train yourself to do the job of a finance manager, bookkeeper, or accountant.

Customer service/support is beyond horrible. I scheduled to have someone call me several weeks ago. At the time that I was expecting a call, I received an email indicating that my appointment had been changed to a week later. I emailed the representative, but received no reply. At the time of that appointment, no one called me. This is after numerous emails and texts to remind me of the appointment. So, I called the main number myself and was passed around from one person to another, often ending up with the "Payments Team" who after some discussion said, "I don't know why they would've transferred you to me." I asked to speak to manager/supervisor. I was informed that I'd be on hold for a while. I asked if they could just call me at a later time and was told, "that's not how the process works."

I plan to close my QuickBooks accounts and will be sure not to use any of Intuit's services moving forward.

Alternatives Considered

NetSuite and Xero

Reasons for Switching to QuickBooks Online

Brand name, feature availability, supposed integration availability.

Top QuickBooks Online Alternatives

ADP Workforce Now

Big Red Cloud

Square Point of Sale

Adeniran
  • Industry: Religious Institutions
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/12/2024

Why I Prefer QuickBooks Online

Pros

I am using QuickBooks Online in all my three current organizations. It enables me to save time by automating over 87% of manual tasks.

Cons

Never have I experienced any flaw ever since 2022 when I implemented QBO.

Kimberly
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2024

Best Accounting Software in the Industry for Business Owners

I have been using them for years, I highly recommend them. They are the industry standard for accounting software because they are so well known and used. It makes my CPA's life and mine so easy come tax season. It takes less than 30 minutes to prepare, and all I have to do is print out my monthly and year end P&L.

Pros

I love the mobile app which makes it super easy to review expenses and income live time and make sure things are categorized correctly. It is very intuitive to use, and saves me so much time. And provides peace of mind of knowing my financials for my business are right at my fingertips on my phone or computer.

Cons

I had a glitch in bank accounts re-synching after an upgrade in software the other year. Which caused myself and my bookkeeper some extra work at the end of the year to reconcile, but the updates were worth it.

Alternatives Considered

Xero

Reasons for Switching to QuickBooks Online

The ease, and the universal standard for accounting.
Sonya
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
3

3
Reviewed on 11/12/2024

Needs improvement not a good desktop replacement

The basics work as good as the desktop version. The reporting needs major improvements. The ability to create and manage reports for projects, project location and reps is minimal to none, this needs to change. It is slow and lags, not responsive. Custom reports need major re design. Have been using online for 3 years, used desktop for 20.

Pros

Online access available where ever you are. The basic functions are similar to the desktop version.

Cons

Switched due to no more support for desktop version. Online has come a long way however it is still lacking compared to Desktop. It is not subcontractor friendly, it has limited reporting for projects and reps. The app is very slow and laggy. Reports are not as customizable as desktop, they are also difficult to create, and have been over complicated for users. They have forced a modern view for reports that is HORRIBLE.

Stacy
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
1

1
Reviewed on 29/01/2025

The more advanced the more disappointed in the product

I was a prior desktop user and found that to be a superior product much fewer duplications and hangups and easier to clean up errors. The answer is always to consult a expert through them and I have found that even they cant fix the probems and I waste more time and money.

Pros

Its was easy to use and integrates with a lot of programs.

Cons

It frequently duplicates import data and you can not back it off. It requires journal entries. The new AI interface and passkey are a failure. Contatntly locking up and taking hours out of the users day to get resolved. No support after hours costing clients more money. The higjer the price has gone the less reliable the platform has become . Very diappointing.

Alternatives Considered

FreshBooks, Wave and Xero

Reasons for Choosing QuickBooks Online

No more support for desktop in the UVSI I had no option , intuit made my mind up for me

Switched From

QuickBooks Desktop

Reasons for Switching to QuickBooks Online

I had previously had a great experiece with desktop. It was not supported in the Virgin Islands at the time so I needed to go to online.
Mariano
  • Industry: Investment Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/01/2025

QuickBooks Online, a ten over ten software, affordable and more efficient.

QuickBooks online delivers to perfection. A five star experience and I will continue been a devoted user.

Pros

First of all QuickBooks online is a gem. Run your business on your way with QuickBooks online. Track your invoices to see who has paid and understand all your transactions instantly. No more struggle, run reports in seconds.

Cons

I am quite impressed with how it works. No cons.

Erik
Erik
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
1
Customer Support
4

2
Reviewed on 09/01/2025

QuickBooks Review.

It was ok not the best platform or the easiest to use.

Pros

The program is great have a lot of great features, but it is not user friendly.

Cons

The bank accounts connected will never stay connected.

Alternatives Considered

FreshBooks

Reasons for Choosing QuickBooks Online

Needed a platform that integrate to my transportations systems.

Switched From

Wave

Reasons for Switching to QuickBooks Online

FreshBooks do not have integrations with other programs in the transportation programs.
Verified Reviewer
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
0

4
Reviewed on 15/12/2024

Helps with understanding business finances

Great tool for business finances and accounting

Pros

QuickBooks Online helped me understand my business finances better, for someone who isn't great with numbers.

Cons

The user interface could be better, especially for people who are not comfortable with numbers

Meagan
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 06/10/2024

The leader for a reason.

Overall impressed I have used with many clients and always recommend a new client to start off with the product. Easily integrated into many programs and fits businesses from small to enterprise level is a huge bonus.

Pros

There are so many amazing and useful features of Quickbooks. Personally the ease of making company reports, keeping track of all expenses in the business.

Cons

I dislike the changes, sometimes they are for the better but you become accustomed to a certain way of doing things and then it is altered. However overall it is a great product.

Alternatives Considered

Xero

Reasons for Switching to QuickBooks Online

More support systems, adopted by more companies and easier integrations.
Jean-Louis
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 14/10/2024

Great Accounting Software for Entrepreneurs

Very easy to use and setup even for a novice, non-finance person.

Pros

Love the easy to use interface and integrations with all of the financial institutions I use. Also makes payroll and paying business taxes a breeze by not just tracking these amount but also paying directly from QBO.

Cons

Cash flow projects are terrible. A key feature that is missing, that would be great to have, would be to track upcoming monthly bills and expenses to see the impact future bills will have on cash position. I currently have to track this separately outside of QBO.

James
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 22/10/2024

QBO Expensive but Efficient for Well-Trained Bookkeepers

Overall, QBO is an efficient product and a well-trained bookkeeper could scale tremendously with this cloud based software. However, if you're new, you're going to get confused about the various levels of subscriptions. What new service will be behind a new paywall in the future?

Pros

QBO is pretty simple for the most part. There are advanced features available in the advanced version, but the simplicity remains true with a double-entry accounting system. Bank Feeds are absolutely great if used correctly. App Integration is plentiful.

Cons

We could not make QBO fit our construction workflows in the way we used them in Enterprise Desktop. Jobs and Items do not behave the same way. In addition, the costs feel expensive on a per-entity basis. Very expensive. Right now it makes more sense to pay a one-time fee for QuickBooks Desktop and have as many companies as you want.

Alternatives Considered

Xero

Reasons for Choosing QuickBooks Online

We switched because we wanted greater visibility across a few of our entities as well as to test out the functions and features for the rest of our companies (construction and development related).

Switched From

QuickBooks Enterprise

Reasons for Switching to QuickBooks Online

QBO is a tried and true cloud based software that I've used for years and I know that it works so we didn't have reason to go with Xero except for price.
JeanMarie
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 20/11/2024

Best I've found but not as good as desktop

I've tried several online accounting software packages. This is the best, but still is lacking in tracking employee costs to projects.

Pros

Quickbooks is the most used small business accounting software. There are a lot of tips online.

Cons

It is not Quickbooks Desktop. Moving from desktop to online was like moving to a new company. As a bookkeeper, I have less access to manipulate the data.

Alternatives Considered

FreshBooks and Xero

Reasons for Choosing QuickBooks Online

So the client and bookkeeper could have access.

Switched From

QuickBooks Desktop

Reasons for Switching to QuickBooks Online

Quickbooks Online had a more comprehensive package.
Susie
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
5
Customer Support
2

4
Reviewed on 18/10/2024

Used QBO since it started

QBO is an efficient program. I do recommend it to clients and works well for simple companies.

Pros

Batch processing features
Accountant tools

Cons

It still needs to improve to the Desktop level
Does not have a back up feature for all versions

Alternatives Considered

QuickBooks Desktop

Reasons for Switching to QuickBooks Online

The client already subscribed. Or the company is simple enough to use Quickbooks online.
Casey
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/10/2024

Best Software For Business

My overall experience has been a positive one. It has everything I need to run a small business. It gives a sense of relief. I Do

Pros

I really oved using QuickBooks Online. I started a small business selling my sewn goods and QuickBooks helped me with so much. It made it easy to keep an eye on the money coming in, how much I was spending on supplies. It also helped me plan for saving for taxes as well at the end of the year. I really enjoyed how it tracked inventory and made it easy to make estimates and invoices.

Cons

Sometimes the online version would have connection issues and I would have trouble login into my account.

Alternatives Considered

FreshBooks

Reasons for Switching to QuickBooks Online

I loved the pricing and all the features it had to offer.
Jenn
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 15/10/2024

Horrendous Program

QuickBooks Online is horrendous. The system is slow to do anything, it seems every task takes longer than QuickBooks Desktop. It takes days to process payments; keep being told a "glitch" that flags EVERY payment as suspicious. Clients are getting angry it takes so long to process payments. The system cannot handle the size of the payments going through; although only a few clients pay by credit card, the ones that do is disastrous. We will be canceling the payments add-on. I am trying to get ALL my clients off QuickBooks online and to go to a different program.

Pros

The only positive it is not ties to one computer and can be accessed anywhere

Cons

The system takes too many steps to do a task, it does not receive payments effectively from clients. The customer service is absolutely useless and does not care about anything.

Alternatives Considered

Sage 300cloud

Reasons for Choosing QuickBooks Online

thought it would be easier - it is not. We are talking about going to a different program

Switched From

QuickBooks Desktop

Reasons for Switching to QuickBooks Online

thought it would be an easier transfer of data
Whitney
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 26/09/2024

All in One Business Accounting and Sales in One App

Pros

I love how it has all accounting and bookkeeping along with checking account and invoicing and point of sale options all in one program.

Cons

I don’t like that it’s quick to freeze your account and take so dang long to unfreeze on a whim over legitimate transactions.

Jordan
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 03/10/2024

Quickbooks Online for Small Business Accounting

QBO online is my preferred software for accounting for small businesses. I prefer QBO to any other software I have used.

Pros

QBO is easy to use and understand for clients even if they are not accountants. They can see their bookkeeping at any time with QBO.

Cons

Sometimes there is a learning curve for clients. I wish there was a way to create a simpler dashboard for them.

Alternatives Considered

Xero and Microsoft Excel

Reasons for Switching to QuickBooks Online

QBO is far easier to work with in my opinion. Excel does not have automatic integrations and I find Xero to be less intuitive.
Jamie
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/10/2024

QBO is the way to go

Amazing! Easy to use. I love the training options as well

Pros

Well the fact that it is online is amazing! We have admins that use Mac and we have some that use windows and with QBO it integrates easily with all.

Cons

It seems to flow seamlessly and the only time I’ve had issues it would be on the connection side not QBO

Alternatives Considered

Paycor

Reasons for Switching to QuickBooks Online

Paycor was expensive and is not as user friendly as we needed.
Joelle
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/08/2024

QuickBooks Online I'd have it no other way!

I moved from running a rental business on a Desktop version to running Healthcare company on the Online version and its just so much easier and less time consuming - reports are easier to run and you can manipulate the data you need for what your business is for.

Pros

With QBO you have the ability to have all of our data saved without the worry of losing everything from a crashed computer. Also, it's so much easier to log in and get all your Realtime reporting. Features are easier than the desktop version.

Cons

Right now, I don't feel there is anything that needs improvement - possibly the ability for more different types of reports but even then, it could be there and I just have not found it yet.

Kelvin
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 31/10/2024

Robusta Accounting Tool for SMEs: QBO

Pros

QuickBooks Online makes accounting much easy by automating repetitive tasks such as accounts payable, receivable, general ledger and payment matching.

Cons

QuickBooks Online is cloud based and lack capabilities for global enterprises until it is integrated with external applications.

Thanh
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 09/11/2024

User-Friendly and Reliable, but May Struggle with Complex Business Needs

We’ve had a positive experience with QuickBooks Online. It’s reliable, user-friendly, and has become an essential tool for our accounting needs. We review our subscriptions annually, and it’s a service we plan to keep using due to its functionality and ease of use.

Pros

QuickBooks Online is extremely user-friendly and intuitive, making it easy to manage our finances. The cloud-based access is convenient, and it integrates well with other software, streamlining our accounting processes. It’s great for invoicing, tracking expenses, and generating financial reports quickly.

Cons

Some advanced features are only available in the accounting view, which can be limiting for users who may also have accounting responsibilities but don’t have access to this view. Additionally, as your business grows in size or complexity, especially with multiple subsidiaries, QuickBooks Online may not be robust enough to handle more intricate financial requirements.

Jose
Jose
  • Industry: Industrial Automation
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/08/2024

Business Management With QuickBooks Online

I am happy with QuickBooks Online because it makes running a business easy. I am able to view and pay bills along with send out invoices all through QuickBooks. I am able to run reports on open orders and helps me stay on top of things.

Pros

The thing I liked most about QuickBooks Online was the ability to quick report an item and see past purchase orders, sales orders, bills and invoices.

Cons

The thing I liked least about Quickbooks Online was the inability to search items through quotes. It makes it difficult to view how many times an item has been quoted.

Lydia
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/08/2024

QuickBooks Online in the Right Hands of Accountant

Pros

QuickBooks Online facilitates 2 and 3 way POS matching tools which enables me to detect errors rapidly when paying vendors by matching invoices with POs and Payables.

Cons

I am a daily user of QBO and I do not experience challenges when using it on my user end.

7,874 reviews