User Reviews Overview
About Zoho Desk
Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report...
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- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Efficient collaboration software.
Our clinics have grown a lot and we have significantly increased the number of employees and professionals working with us, for this and other reasons of administrative streamlining we decided to implement Zoho Desk, which with its features allowed us to facilitate collaboration between employees.
We created a ticketing system that allowed us to prioritize employee requests and reduce response time.
We created an employee portal where they can find frequently asked questions and report problems.
Pros
It is a necessary tool to facilitate excellent synchronization and communication between employees.
It has a well-designed interface that is pleasing to the eye.
It allows you to keep track of the problems that arise in each department of the company and respond more effectively.
Cons
It is an efficient product and so far we have not had any major problems.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
10/10 RECOMMEND!!!
Zoho has been a game changer for our business! It is so easy to use, keeps great track of customers and is really everything we need!
Pros
I love the ease of use! You can use the app on your desktop or your web browser! The reports are easy to set up and read!
Cons
I really have nothing bad to say about Zoho! It is so easy to use!!
- Industry: Machinery
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Mediocre Communication Management System
Pros
It has all the basic features that are requested.
Cons
It is not customizable to be used simultaneously in several languages and markets. Especially if one agent covers many markets.
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- Industry: Mechanical or Industrial Engineering
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Helpdesk Resolution with Utmost Productivity
In conclusion, the software has really helped us move from a manual approach towards single click ticketing system which has improved our internal processes efficiently with an agile mindset.
Pros
I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets from our customers. It really gives the customer a hassle-free experience of following up by just providing them complete visibility to their ticket status with real time communication options.
Cons
The only thing I would say to dislike is limited options to notify help desk teams with status on tickets and also not much of customization.
- Industry: Broadcast Media
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Fostering Seamless Customer Service and Support with Zoho Desk.
Pros
It is simple to communicate and engage with customers across multiple communication channels with Zoho Desk. It enhances faster customer issues resolution. It provides 24/7/365 customer support.
Cons
My experience with Zoho Desk is great hence I lack anything to dislike.
- Industry: Airlines/Aviation
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Get help and track tickets.
I like it's ability to keep tickets open until they're worked upon.
Pros
Zoho Desk is simple to use and inexpensive when compared to similar and easy to track their tickets.
Cons
It helps us to connecting our clients in very short time
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
A great customer service tool with some notable downsides
Desk has been great overall and has covered our basic needs of having a customer support tool; however, there are some critical flaws that make its function disappointing and below the mark at times.
Pros
Zoho Desk provides a great platform to make a nearly all inclusive space for CX to answer customer questions. The Knowledge Base feature is also a strong value add.
Cons
There are some odd ways about Desk operates. I recently discovered that for whatever reason, it only imports about half of our support emails. There are also quite a few features missing from their reporting and analytics, as well as leaving much to be desired in how notifications are disbursed
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Zoho Desk Review
the setup process was straightforward and fast, There were videos to assist in setting up
Pros
easy to use CRM, works well with other software integrations
Cons
quite expensive for the enterprise plan, it had all the features we wanted and I pretty much had to pay for it
- Industry: Accounting
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Desk software to deliver good support
Overall its not so good to use Zoho but the idea is good
Pros
We can use it with limites excess of internet
Cons
Clumsy, and not intuitive along with gaping holes in sales
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Amazing Product
I am fully satisfied to work in this domain
Pros
I like the support is to quick and we all are satisfied with this product.
Cons
It's very effective platform to work and simple to work.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Zoho Desk- Efficient Support Tool
It's great. Good tool and does the job.
Pros
Easy Setup
Good 3rd Party Intergration
Provides the user experience we need
Cons
There should be more telephony providers for more countries
- Industry: Accounting
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Zoho desk review
Pros
What I like most about Zoho Desk is its intuitive and user-friendly interface, making it easy to manage customer support tickets. It offers excellent automation features for
Cons
Zoho Desk is its occasional performance lags, especially with larger ticket volumes.
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
essential Communication tool
Overall the experience has been satisfactory and we were able to achieve what we intended to do.
Pros
Zoho desk is very Flexible and reliable. Its very well designed with ease of integration. Its very easy to communicate with this and acts as centralized tool in the organization. We have automated a lot of tasks with this software
Cons
Its not very easy for new beginners to learn and use and the users need to be trained well. The tool gives a lot of notifications with no regards to what are essential for a particular function.
- Industry: Consumer Electronics
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
A lot better compared to similar tools in many aspects
Zoho Desk is a pretty nice tool because it lets us bring all our customer service stuff together in one place. We can handle support tickets, calls, emails, and even social media messages right in Zoho Desk. It's got a bunch of handy features and tools that help us run support smoothly. We can check out how we're doing with analytics, automate boring tasks, and set up our own custom workflows. Long story short, Zoho Desk has made our customers happier, improved our relationships with them, and kicked our customer support game up a notch.
Pros
Zoho Desk is a pretty robust tool with loads of features. However, there's room for improvement in smoothing out a few things and making the process more user-friendly. Still, it's a handy asset for businesses in all sorts of industries. If you just need a simple email ticketing system, it's a breeze to use. But if you want to dive into the knowledgebase features, it's a good idea to take some time to get the hang of it and make the most of what it offers.
Cons
It can get quite annoying when we're unable to locate the desired functionality or figure out how to put it into action. Therefore, having advanced features made more user-friendly or accompanied by usage tips would be greatly beneficial.
- Industry: Food Production
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Solid Help Desk Solution for Growing Teams
Zoho Desk is a reliable support platform with great automation, but the user interface could be more streamlined for better usability.
Pros
I liked the easy ticket management, automation options, and customizable workflows. It integrates well with other Zoho products.
Cons
The interface can feel cluttered at times, and some advanced features require higher-tier plans.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
One of the best Help desk solution
Pros
I can have detailed control over tickets and manage them. It is an excellent tool as it is very easy to use. Excellent knowledge base, easy integration and the creation of an SLA allows you to control whether they are complying or violating in relation to different projects and each one with its own particularities.
Cons
I don't consider disadvantages, but rather points to improve to have a better positioning than the competition, create a plan with some solutions already included within the Zoho ecosystem. Zoho has a lot of great tools that I use and having to pay for each one makes it very expensive.
- Industry: Internet
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Zoho recomended
Pros
The ticketing feature is the one I use in my day job
Cons
I am happy with all features in Zoho Desk
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
One stop solution for your daily Impact operations
Pros
User interface and the user experience is good compared to other CRM tools
Cons
support is zero if at all i want to talk to the team
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
My Zoho Desk Review
I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized
Pros
I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized
Cons
I understand that it can be a bit uphill for a small team of 3 technicians and an administrator financially! I would give at least two technicians for free
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Happy user, Zoho Desk has greatly improved our customer experience
Pros
I would first like to appreciate the most beautiful and fully designed dashboard, everything is crystal clear. Very simple to set up and use. Zoho Desk is customizable to your liking, this means it works for you, and you are certain of desirable results. The software is fairly priced, saves money. Customer care is a 10/10, very responsive and informative. It intergrates well with other Zoho products I use and this simplifies my work. Free version is a brilliant idea, I used this before and now I use the paid version. Tracking tickets and agents has never been this easy, I do this from the dashboard without any struggle
Cons
Zoho Desk is the best worldwide, none of the competitors beats this brilliant software. Kudos team
- Industry: Management Consulting
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Easily deployable software that relates closely with our customers management needs.
User-friendly and reliable software. My experience so far is great and I would recommend it.
Pros
A lot has been said about Zoho Desk but my experience is outstandingly genuine and worth sharing. Zoho gives live performance which is a big achievement for us. We are able to keep track of customers needs and satisfaction in real time. Adjustment is therefore effected immediately where need be. Apart from real time engagement, Zoho is quite affordable. With the much Zoho helps in achieving, it is worth our money and time over and over again. Other benefits of using Zoho Desk are, ease of customization, integration and implementation. Zoho is the real deal.
Cons
For the longest time I have used Zoho Desk, I have no complaints. Neither do anyone in my team. I only feel the greatness of it.
- Industry: Design
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Navigating Excellence: My Zoho Desk Experience
It was a great experience. They have so much to offer and so many things to navigate and use.
Pros
I like Zoho Desk for its user-friendly interface, and seamless integration with other Zoho applications,
Cons
I don't have any cons about Zoho desk. I am completely satisfied.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Pretty solid ticketing system
Pros
It's feature rich and integrates well with the other zoho products
Cons
UI & UX could use a bit of work but in general it's quite good
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Efficient customer support management
Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers.
Pros
I like its customer-centric approach and the ability to create and customize specific incident handling workflows. Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner. It provides a complete view of our customers and allows us to provide more effective support. I also appreciate the reporting and analytics capabilities.
Cons
At times, it can be a bit limited in terms of fully accommodating our specific security needs.
- Industry: Food Production
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Zoho Desk excellent plataform for Customer Service
A plataform full of features, many ways to comunicate with, good support
Pros
It's a very intuitive plataform, the way you can manage the tickets
Cons
Maybe a little overwhelming the application
