Dameware Reviews

Pros

Dameware is a true diamond for any IT Support staff, software can be installed on the client machine remotely without any user intervention. This is especially useful for us when user has a video issue (usually due to video card/drivers) and the remote client wasn't already pre-installed. In such situation, user would not be able to help installing or access any site to start the connection. As long as the machine is reachable, IT staff can remotely install dameware client, install and configure the video driver for the user and issue resolved within minutes.

Cons

Dameware license is not cheap, at least I find LogMeIn Pro is cheaper.

Sometimes Dameware client on the remote machine needs to be reinstalled. I don't think I ever encounter situation like this with LogMeIn or Teamviewer

Pros

Offers a suite of tools for remote support and systems management, including remote desktop connection, remote control, system troubleshooting and diagnostics, and file transfer capabilities.Provides integration with Active Directory and other network management tools, making it easier for IT professionals to manage and monitor their IT infrastructure.Available in both on-premise and cloud-based versions, offering flexibility for businesses and organizations of all sizes.Supports multiple operating systems, including Windows, Mac, and Linux.User-friendly and customizable interface, making it easy for users to navigate and personalize the software.

Cons

May not be cost-effective for small businesses or individual users.Steep learning curve for users who are new to remote support and systems management.Some features may require additional setup and configuration, which can be time-consuming.Limited customer support options, with no phone or chat support available.

Pros

1. The most significant advantage is that Dameware provides high-level protection that meets all security standards.
2. The desktop app at is extremely light and simple to set up.
3. It enables the supported end-user to authorize the request for remote access. first
4. As long as other team members are logged in, you can invite or transfer the remote control to a session.
5. It supports chat, audio, and video calls within the session, allowing for more seamless assistance.
6. It's reasonably priced since the price drops as you buy additional licenses.

Cons

1. The Dameware program frequently becomes stuck on the connection screen, necessitating a restart.
2. The procedure of seeking administrative rights on the client's PC is inefficient.
3. The most significant disadvantage has to be the User Interface. It's a little busy and could require a lot more work to make it simpler to navigate.
4. Their support team isn't available 24/7 to support their customers

Pros

Dameware is really easy to use and to understand.

Cons

It is not really intuitive to save pc hosts to which I usually connect.

Pros

A simple method of linking systems to examine problems with end-user equipment even when the user is not there. I like how simple it is for me to remote into my users' computers and assist them when they run into problems. This product also comes with excellent support and documentation. By setting a password, you can establish a secure connection. The password might be fixed or random.

Cons

Improved multiscreen remote sessions should use one screen for each slide. There is no option to add notes to entries for improved support, and adding machines is a bit laborious. For us, recording is not currently enabled. needs a strong connection to function correctly. When services on distant workstations break down and the remote connection breaks down, you must uninstall and reinstall the services, which is occasionally challenging.

Pros

It has an easy to use gui that lets you find the workstations on your network and connect to them without a lot of issues. you can also do things like remote registry editing or backdoor into a workstations drives. They also offer a mobile app for you to be able to offer remote support while you are not at your desk.

Cons

The initial setup could be daunting for some users. It supposedly will interface with Kace Management appliance but we could never get it to work completely.

Pros

I like all of the customization that this software offers. It seems to work really well with most operating systems and makes remote assistance a breeze. It takes minimal resources to run smoothly as well.

Cons

It seems like our version of Dameware Remote Support doesn't work well with the Windows 10 operating system. The graphics are very choppy and shows a slight delay.

Pros

Dameware is so powerful giving you insight in to services, allowing for remote command prompts, attaching to PC's in and out of your network, single pane of glass, and so much more.

Cons

I wish i could be on my laptop outside company and like a logmein hit any computer anywhere with in my company as a admin

Pros

Connect to PC's on your network and resolve issues remotely fast, with ease and quality.
Safe. Great product for assisting end users.
The unlimited license of the agent to install.

Cons

Needs to open specific port to allow the agent to deploy without problems... (mini remote).
In case, for any reason, we'll need to reinstall product, it's hard to get back the saved passwords of connected pcs.
Single Sign-on capabilities are limited.

Pros

Well our technicians use this solution for Remote Desktop support, easy to use, uses VNC modules for the remote, as when we need to replace a computer we can have all the informations about computer and all software installed, can use terminal remote or visual remote.

Cons

Eat to set up the agent and. To integrate it with the machines deployment.

Pros

The amount of time saved in my day by this tool is invaluable. I use the MRC mostly and daily, but the RS tools are equally valuable even if I do not use them as much. the insight I can gain from the RS tools is amazing. the ability to remove services on the fly is amazing. running remote command prompt also a time saver. I realize there are tools out there that can do all these but having them all together in one place is such a time saver. I could go on and on with what I love about these products

Cons

that certain things don't work like they did in the past if not at all. Connect on ping reply is spotty. sometimes it works, other times it does not. SFT File transfers used to work flawlessly now I can't get them to work. there are others and while they do disappoint me that they do not work, there are others that do work so much they make up for them. Also, I hate to say it, but tech support seems almost non-existent. they need to improve there immensely

Pros

Pulls network and PC info from Active Directory. Easy to setup and customize your support experience. Support for mulitiple domains as well as connection to non AD computers. Full service portal allows Technical Support Professionals to troubleshoot and assist remote PC's with few limitations. I support multiple sites with over 300 workstations per site, Dameware is always my initial go-to software for remote support over local network as well as VPN. Hands down one of the best remote support suites I have used.

Cons

Cons for this software are far and few between. I would like to see the ability to chat with user at remote PC from within Dameware.

Pros

I am the one who has installed, configured, and administer DameWare Remote Support in our environment. The simplicity and ease of use of MRC and other components inside of DWRS offer a wide spectrum of tools at your disposal for remotely connecting to machines on and off your domain network through internet sessions. This is probably the most used software in our IT department, all of our users use it every single day several times a day.

Cons

I feel like the UX/GUI could use a refresh, it appears to be dated. We have had an issue on our network with devices discovering other devices belonging to other VLANs to show up in the computer list, and support basically told us there wasn't anything they could do to support as it is a Windows related issue causing it. We instead just use the workstation list which is an exhaustive list.

Pros

We would not be able to perform our helpdesk job nearly as well without being able to connect so seamlessly.
We do not have to turn remote desktop on every system which is a huge security relief. Allowing users so see what we are doing is helpful to them so that they can help themselves in the future.
I love being able to view event logs easily and without interrupting the end users work flow.
Easily retrieving information regarding a system status such as properties, processes, software, services etc. all in one place is extremely valuable.

Cons

I use Dameware everyday it is difficult to find something negative, I suppose I would like for the computer icons to turn blue from grey when a user system becomes active rather than having to exit the program and re-enter to see active systems.

Pros

Seamless connections to remote devices using either domain or local credentials. Good feature set (for example, can ping the device during a reboot and automatically reconnect when it's back online) and overall smart design. No need to install anything on the client beforehand, the software does it for you at connection time if it needs to.

Cons

There are so many options and icons that it's a little overwhelming, and the icons don't have text labels. The options feel a little cluttered -- it took me a long time to discover and understand all the various options. But it's hard to combine a rich feature set with an elegant interface, and overall DameWare is highly user-friendly (for a technical person).

Pros

It is very simple to use and works flawlessly. There is no need to install anything at the client level and almost immediately can access domain based machines. I have been using this for about 10 years and cannot imagine not having it in a Windows domain environment.

Cons

There really are no serious flaws, nothing beats this for remote access to domain computers. I occasionally get warnings about the mirror drivers for display but it works anyway. I occasionally have disconnect and reconnect to refresh a screen after remotely logging into the client machine. This is one of the few products that actually delivers on it's promises and is still very reasonably priced.

Pros

Super easy to log into any computer on my network. I'm constantly using it to fix minor email issues as well as setting up computers/servers without having to go physically to the computer(s). Love being able to lock the mouse/keyboard so the user doesn't try to keep typing while I'm fixing something. I also like the View Only button so I don't move their mouse around while they are finishing up something before I take over.

Cons

-Missing a "reconnect to the last computer".
-A search feature for computers without having to manually search for it (sometimes the computer gets named wrong).
-Be able to setup groups.

Pros

A powerful utility with a great deal of functionality that can help different environment not only resolve issues & problems more quickly but also to run more smoothly the entire time. Too often tools are singular in their purpose, when a little added functionality goes a long way. There is such a thing as too many cooks, but DRS strikes an excellent balance between depth & breadth of features.

Cons

I would like to see snapshots of screens (updated at specific intervals) that I am not connected to through the mini remote control module as a way to keep tabs on users.
I would also like to see a troubleshooting recorder, similar to Windows 7's Problem Step Recorders with capabilities to email the recording to a specified email address or post to a support forum.

Pros

I have used this program for some time and the ease of use is at the top of the list of the good. It is very easy to deploy and accessing user machines on the domain is a breeze. Lots of options and features make the tool flexible and able to adapt to your organizational needs. Providing remote user support in our distributed environment is a necessity and Dameware has been our tool of choice.

Cons

Over time the quality of technical support has degraded which is a shame. Other than that I have no complaints about my experience with the tool.

Pros

The best thing that DameWare has is the trial version, since it is a version that offers the client the possibility of enjoying all the "paid" features for free for an exact period of days, the truth is that the version of test and the accessibility it offers.

Cons

It should improve "DameWare for mobile devices" since the design is very ugly and this totally bores the customer. Nothing better than a design that provides comfort, that's what I recommend, a design adapted to the era.

Pros

Can install the client remotely. Most admin management tools are available remote (e.g. registry editing).

Cons

MRC and Remote Support tools are not integrated enough. I would like the favorites to cross sync between the two. I would like to be able to add/remove/modify printers remotely without using MRC/Remote-Desktop. Would like to be able to transfer files in the Remote-Support tool. Would like to be able to batch deploy msi or other silent installers to multiple PCs. I cannot find a way to install Remote Support Agent unless I try to launch Remote Command Prompt on a machine. Need to be able to batch deploy both MRC and Remote Support agents.

Pros

I love the responsiveness when connected to other clients. It's much more responsive and smooth than the other remote applications we have. Unless the mirror driver failed, there is no clipping or lag when typing.

Cons

Not exactly straight forward for setting up a saved user for connecting to clients. We also had an application that would black out on the end of whoever was connecting so we couldn't support it remotely with this.

Pros

Easy to use. I liked that you could push the mini-remote control agent to connect and then uninstall when finished.

Cons

I don't really remember any cons with the software.

Pros

Push capability, Remote Support tools are great for remote registry and remote process access has really benefited our support team. It is an excellent all in one place for us to troublshoot client systems.

Cons

Monitor resolution could be better, RC is limited to remote system display resolution. Can be slow to connect at times.

Pros

It is very inexpensive. No need to install it on all of the clients. It will do that for you the first time you connect.

Cons

I'm having a hard time thinking of anything. Sometimes (no always) if the customer's screen resolution is higher than mine it won't let me see their whole screen without scrolling.