Epic Reviews

4.4
Overall rating
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4.4
Overall rating
Reviews
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User Reviews Overview

About Epic

Epic is a cloud-based healthcare solution designed for various sectors within the medical industry. It primarily targets health systems, clinics, post-acute care settings, payers and other spaces focused on enhancing patient and...

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Feature ratings

Value for Money
4.0
Features
4.3
Ease of Use
4.0
Customer Support
4.2

Browse Epic Reviews

383 of 383 reviews
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Kyle
Kyle
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 12/12/2018

Possibilities are unlimited

I have been using EpicCare EMR for over 2 years not and there isn't much bad i can say about it. Compared to most other EMR software out there it is far ahead of its competition. It's simplistic yet versatile design has made everyday challenges much easier for both healthcare employees and its patients.

Pros

Epic is extremely versatile in its ability to provide a lot of functions to its users in the healthcare settings. With its new updates setting up orders for patients have never been easier. From medication reconciliation to appointment scheduling to its organization of encounters and medical history, there isn't much epic cannot due.

Cons

Customer support/service is not very receptive to user friendly changes that are requested when it comes to simple tasks that could be made easier by the input of a button or checkbox in certain areas.

Downtime for service is can also be problematic if it needs to be performed during work hours which has happened a few times.

Stacy
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 25/06/2024

Great for Hipaa Compliance

Great for huge corporations, wouldnt recommend for small practices.

Pros

Epic offers a a huge variety of services.

Cons

You have to have the latest up to date computers and wifi or you will have to consistently reset the pc

Alternatives Considered

AdvancedMD EHR

Reasons for Switching to Epic

Business calculations and tracking, easier to manage book keeping and claims
Geena
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/10/2024

Highly reccommend

Overall, I feel EPIC is easy to navigate and user-friendly outside of external systems real time updates.

Pros

I have used several versions of EPIC, and I feel the layout is weel thought out and organized. The system is user friendly as I have trained employees on the system, and they catch on fast.

Cons

The system lags when connecting information to external systems like food and nutrition for example in regard to real time diet order updates.

Top Epic Alternatives

Alicia
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
4

3
Reviewed on 31/10/2024

Epic Review

Epic does make healthcare tasks easier at times however it is often difficult to make changes.

Pros

Epic allows me to communicate for e-prescriptions. Epic has a mobile app that comes in handy.

Cons

Often hard to navigate throughout the system and can become costly

Laura
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/10/2024

The Epic Experience

I love that I can work for different hospitals that all use the Epic system. It makes for steamlined and easy referencing of information. Very modernized and user friendly compared to other outdated medical record platforms.

Pros

Epic is extremely user friendly, allowing all medical records to be accessed on one place, in a format that is easy to read.

Cons

Epic is a huge system with a lot of icons to learn to navigate, which takes a lot of time and practice.

Lindsey
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
5

3
Reviewed on 11/06/2021

still getting use to it

we had very lttle training. 2 days and then went live, very little onsite support when we went live. its been 1.5 years still cannot navigate fully

Pros

I like the accessibility to care everywhere can see other docs notes, results, reports at the click on a button

Cons

once you start something you cannot undo it . Constantly making erroneous encounters

Jessica
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 21/10/2024

Overall easy to use.

Overall it’s easy to use and has a lot of tools to chart with. There’s multiple ways to do the same task but once you learn one way it’s easy to use.

Pros

Easy set up and easy to open up patients charts. There’s a lot of personalization available. Aesthetically pleasing and can change the colors/look of it.

Cons

There’s too much clicking to do one task. Too many ways to do the same task, so teaching someone how to use it can be difficult.

Ashlyn
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 28/10/2024

Documentation is Easy with Epic!

Epic has been my favorite system to use out of all the others!

Pros

Epic is very user friendly to all ages and makes documentation simple.

Cons

Some features can be difficult to figure out but once you learn to navigate the site there are no problems!

Emily
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/09/2024

Why epic is good

Pros

How easy it is to use and to access what I need

Cons

How some stuff doesnt match the stuff in immpact

Colin
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 16/09/2024

EpicCare is a great EMR

Overall it's a good application, though sometimes with Citrix it can be hard to launch, but that's a Citrix issue.

Pros

Responsive and stable, good to access data from other institutions

Cons

UI is a little bit crowded. Getting to know the interface can take some time.

Benjamin
  • Industry: Medical Practice
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
1
Customer Support
2

2
Reviewed on 17/01/2023

Epic is Aweful

Exhausting. Worst system I’ve used for documenting notes and workflow.

Pros

Billing and coding. I believe this is why it was purchased

Cons

Takes forever to document a visit. Too many clicks. Hard stops. Too many ways to do tasks. Workflow is terrible.

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

5
Reviewed on 30/06/2021

The industry leader for reliable Electronic Medical Record

Electronic Medical Record is the core of a health care system. Epic is the cream of the crop. It is *not* just another application. It can displace/replace many of your other applications, so we saw dozens of IT people move away from applications and systems that were replaced and into Epic roles. If your organization devotes the time and resources to it, you are nearly guaranteed success. At a price $$$, of course. From an end-user perspective, it takes a while for clinicians to get used to it. For example, in Epic there may be many more steps for a given procedure as compared to another EMR, but those steps are there to make sure that the application is bullet-proof, and users get used to it and appreciate it after a short time.

Pros

Epic, the company, makes sure that your implementation succeeds, stays stable and reliable, and performs fast. They (Epic) constantly monitor performance, DR/BC availability, and uptime and tell you *exactly* how you should configure your environment. Your are absolutely not on your own with Epic.

Cons

The flip side to the Epic company being so involved in your setup and operation is that it takes a lot of internal employees to make it happen Epic's prescribed way, and there is a lot of internal employee involvement in setup, testing, and ongoing maintenance. In other words, Epic requires a lot of TLC, but it is extremely stable and reliable.

Joshua
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
3

5
Reviewed on 16/03/2020

The best around, but that isn't saying much

Pros

Epic is by far the best EMR out there, but really that is not saying much. It does have some great functionality, and is user friendly after awhile. Clean design and great shortcut utilities

Cons

EMR's in general are not designed by physicians, but for physicians, EPIC is no different. It seems clean, organized and user friendly at face, however, the excessive clicks needed to navigate, the constant updates that change layout and function, and lack of certain functions that you would think should be an integral part make EPIC frustrating. That being said this is not exclusive to EPIC and i would still recommend this program over any other.

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
N/A

4
Reviewed on 31/10/2018

Epic review

Overall- I think it helps me deliver safe care to my patients. This platform allows me to accurately chart and organize my day to best serve the population in my hospital.

Pros

It allows for safe medication administration- links the drug info. right there with the medication and allows for user friendly charting. Plenty of flowsheets to chose from. Information that isn't helpful can be completed or hidden. Integrates with our devices to pull in vital signs and information about the patient. Also allows for communication between the interdisciplinary team connecting each other through messaging and allowing for contact information. There are a few ways to get to the same spot and I find the navigators are helpful.

Cons

Some charting/flowsheets are a bit redundant. Also, sometimes when flowsheets or sections of charting are hidden- it can be hard to find specifically where to reactivate it. I think it takes a while to get the right custom EPIC for your institution in place so there are tons of upgrades and learning curves with new versions.

linnie
  • Industry: Medical Practice
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
1
Ease of Use
1
Customer Support
N/A

5
Reviewed on 08/08/2023

Unnecessary changes

Cons

They are constantly making unnecessary changes to the system. It makes usage difficult because you have to hunt for what you are looking for. They change things that just add additional clicks with no actual benefit to the change. It is very frustrating to get used to where something is located and then find it suddenly not there or to find the whole process of getting to what you need has changed. For example my telehealth visits are now listed as office visits and then you have to make 10 additional clicks to make it a televisit and then on you schedule you have to click 10 more steps to make it show as a televisit on you screen so you know if they are coming in or if you are supposed to be calling them. This constant change is VERY aggravating and unnecessary.

Alexander
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
5

3
Reviewed on 06/03/2018

It could be worse

Pros

Okay, let's be honest: Most EMR software is lousy. It's got dozens of features bolted together ad-hoc, without any real thought behind UI or UX. The result is a confusing mess. And most vendors don't mind it being so confusing, as long as the functionality is there, because then they can charge for enterprise training and service contracts.

Epic is no different. It's got lots of functionality, for sure. If you can find it. But once you do, it really does enable you to keep tabs on everything pretty well. The best features include the CareAnywhere views and shortcuts into PACS systems.

Cons

The worst features? The horrible color themes and lack of customization therein. The inconsistency in customizability -- there's a "wrench icon" practically everywhere, which allows you to tweak certain settings. Yet some things are impossible -- like rearranging columns in the Chart Review section. Also, the Inbox functions are really terrible.

Wayne
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
3
Customer Support
N/A

4
Reviewed on 13/09/2018

A robust, non-intuitive system that requires a big learning curve

It would be nice if EPIC had more simplified workflows and cleaned up the appearance of the screens. It would also be nice if EPIC could allow the user to customize the screen appearanc (currently, there is a feature that allows only very limited customization of the screen layout.

Pros

Depending on the features that are activated, it can be a robust EHR system. It can handle workflows of many types, including outpatient visits, procedures, and hospital workflows.

Cons

It can be difficult to use, even with many years of experience using it. The screen is way too busy with buttons, tabs, active links and data all over the place. There are too many hidden features to remember, and the workflow is often very clunky, requiring multiple mouse clicks and jumps to multiple screens (with delays between loaded screens). The screen includes a multitude of features and buttons/tabs that I never use (are to be used by other disciplines such as discharge planners), making it seem like a one-size-fits-all screen.

Noel
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 17/01/2020

Best of the hospital systems I have used

If I were a hospital system picking an EMR based solely on usability I would chose Epic. I have used several other EMR systems at other hospitals and none really compare to epic.

Pros

I like the ease of use overall. Once I had templates set up for my personal use it was very quick and easy to write a high quality note that included stuff that was useful and not just filler. I have primarily used it in the nursery. The app for iphone is by far the best EMR app I have used. It is very quick to log on and allows access to most of the things we need. The only downside of the app is the inability to enter orders.

Cons

While it is very east to use once it is customized, a degree in software engineering is almost a requirement to do the customizing yourself. Fortunately I had help when the software was implemented to get exactly what I want. It would be difficulty for me to change things if I needed to.

Verified Reviewer
  • Industry: Medical Practice
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 14/02/2021

EpicCare EMR

I have had an overall good experience with this software. I am looking forward to how it evolves with AI built into the EMR.

Pros

I have been using this software for about 3 years. The software is very intuitive to use most of the time. The menus are clean and fairly easy to navigate. The ability to have the whole patient history right in front of your fingertips is a big plus in 2021. The software is one of best on the market for EMR in 2021.There are no major glitches or bugs that I have encountered using this product over the past three years.

Cons

I feel the help menu does need some improving at this time. When the software updates things are changed and moved around alot on the menus. I feel there room for improvement on the help menus.I wish there was a live chat feature embedded in the software with customer support.

Heather
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

4
Reviewed on 05/12/2018

Generational program

It has been a great system to bring the organization together. The access to see outside medical records, office visits, Ed visits and other testing is helpful in treating the patient as a whole.

Pros

The ease of maneuvering throughout the system. With little education the program was self explanatory. When working in the hospital the different aspects, like the banner help to quickly analyze the patient at hand.

Cons

Certain features throughout different organizations allow for a very general physical assessment. The option available is no change or normal. Example: a person’s normal HR could be a-fib but the option to chose regularly irregular would be considered the normal for the patient. What is needed for any change would be to document the actual sound. Also the charting by exception makes it difficult for other disciplines to know what is really going on.

Julia
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 17/10/2018

EPIC user

Overall, I am happy with EPIC. It made my life much easier then when I had to deal with the paper charts.

Pros

The organization I work at was one of the first organizations that started using EPIC when It became available. The best part of EPIC is that one can easily find all necessary information about a patient. Everything is there, labs, radiology reports, medical professionals notes, immunizations, referrals, etc. EPIC is easy to navigate, once one learns the navigation process and EPIC features.

Cons

There are too many features to remember. Many features and short cuts are hidden and almost impossible to find. When EPIC upgrades come, some of the upgrades are totally useless and unnecessary, like for examples, enhanced colors and little icons. Sometimes there are too many steps and clicks to get form point A to point B.

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/08/2019

The Biggest Tool Used in Healthcare Today!

My overall experience with EPIC has been good after I learned how to use it. While it's definitely not the easiest tool in the world to use, it's without a doubt highly advanced and still great.

Pros

What I really like about EPIC is truly how popular it has become and the way it has become a standardized part of healthcare. Almost every medical facility and hospital use this for patient management and what I really like are that because it's so popular, I can learn EPIC and can expect to continue to use this regardless of which healthcare facility I work in or am I a part of.

Cons

What I dislike about EPIC is that it is definitely not simple to use and there is a lot of learning required. In fact, it is somewhat intense and even required for me to attend multiple days of training sponsored by my workplace to learn how to use this.

Ioan
  • Industry: Medical Practice
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
2

3
Reviewed on 11/09/2019

It works but there is a lot of functionality missing

Pros

I like that there is a wealth of information available. the ability to connect to other epic systems has also helped to integrate care.

Cons

The user interface needs a lot of work and is not intuitive. people have to spend years working with it to get a functional product.

sadia
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 09/04/2021

Epic EMR

I truly enjoy working with this software. It is a really good and easy software to use it’s user-friendly and has a lot of features and customization which we use at my hospital.

Pros

I use epic to review charts and I also use it as a billing software. We are extremely pleased with how efficient this product is. I have worked with a lot of EMR softwares in the last 10 years and epic is my favorite one. It is efficient, cohesive and has great features like the warnings when something is wrong with a claim.

Cons

There’s a bit too much information when looking at billing accounts if it could be streamlined a bit better it would make things easier to review. But I believe this will be updated with the new version we are about to get.

Charlotte
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 07/10/2020

Organized Overview for Patient Care

Pros

This software allows medical professionals to easily track and access patient's charts. They have made multiple improvements since first being launched that have aided in the ease of this software. The patient's charts are broken down into various tabs that allows the provider to easily target what information they are looking for instead of skimming through the entire chart. The user also has the ability to make some changes to their page to allow for an even easier use.

Cons

The updates on this software occasionally seemed unnecessary while other day-to-day changes were needed first. All updates were eventually addressed, it just seems like priority of changes was skewed.

383 reviews