Microsoft 365 Reviews

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
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User Reviews Overview

About Microsoft 365

Microsoft 365, formerly Office 365, is a suite of office collaboration and productivity applications. The software encompasses modules that enables the use of Microsoft Office suite and cloud-based solutions such as Skype,...

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Feature ratings

Value for Money
4.3
Functionality
4.6
Ease of Use
4.5
Customer Support
4.3

Browse Microsoft 365 Reviews

13,802 of 13,802 reviews
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Emily
Emily
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/01/2025

A must have for remote workers

Overall, it is a must if you are working remote or use your computer for various tasks. There are substitutes, but nothing comes close to the versatility, the depth, and the possibilities of Microsoft 365.

Pros

There are a multitude of things I like about this program. Mostly because it is always up to date and I'm able to share documents with coworkers or clients easily.

Cons

Since I have worked with many different clients and companies, it's a little cumbersome to switch accounts, especially the main account.

Aaron
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
3

5
Reviewed on 03/01/2025

Unquestionably the best business productivity suite out there

Pros

Hands down Microsoft 365 is THE BEST business productivity suite on the market. Incredible array of functionality and integrations that can be customized for literally any size business in any sector. The core products (Sharepoint, Outlook, Teams, Word, Excel) work seamlessly with an ever growing list of very useful add ons (Forms, Lists, Loop, etc.).

Cons

Because there is so much to the suite, it is hard to keep up with all the available offerings as new products have a learning curve period. Microsoft also rolls out a lot of updates, and sometimes they do something you don't like that can be hard to undo. But usually it is for the best eventually. Having a strong IT support team is critical for complex organizations.

Alternatives Considered

Google Workspace

Reasons for Switching to Microsoft 365

So much more powerful and better for a professional business environment.
Kieran
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
3
Customer Support
4

3
Reviewed on 13/11/2024

Solid, but losing its competitive advantage

My overall relationship with Microsoft 365 is one of necessity rather than choice - Excel and Word are still so widely used that it's hard to avoid having these programs. And, with all that said, I do find Microsoft 365 to be very reliable software.

Pros

This package includes the programs we have all grown up using (well, at least those of my generation!) like Work, Excel and PowerPoint.

Cons

I find Microsoft 365 clunky to use and expensive for what you get - there are so many great alternatives these days, such as Google, with software that does everything you need at a fraction of the price, and without the need to have programs downloaded on your computer (cloud-based).

Top Microsoft 365 Alternatives

Google Cloud Storage

Adobe Acrobat Reader

SoftMaker Office

Naveed
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 07/11/2024

Solid Suite with Room for Improvement on macOS

Overall, while I appreciate the Microsoft Ecosystem for its familiarity and consistency, the integration issues and limited features on macOS have made it challenging to use effectively. The browser interface often provides a more seamless experience than the desktop apps, but I hope future updates will address these discrepancies and enhance the overall functionality for Mac users.

Pros

The Microsoft Ecosystem has been in my life since Windows XP. I love that the main office suite of apps have remained consistent throughout all of these years, with incremental and easy to adapt changes made with each iteration.

Cons

The easiest way for me to collaborate on documents, spreadsheets, and in Outlook has been to use the browser interface, which has been surprisingly great, despite its limited features. There are discrepancies between the features available in the browser version versus the Outlook app; for instance, there is no “duplicate” feature for calendar events in the app, but the option is available in the browser. I know there are some features in the Word and Excel app for Windows that are not available for macOS as well (including in the browser version of Microsoft 365).

I know there are some features in the Word and Excel app for WIndows that are not available for macOS as well (this includes the browser version of Microsoft 365). It would be really nice to be able to use Python in Excel on MacOS.

Integrating Microsoft 365 with plug-ins and extensions can be cumbersome. For example, while apps like Carepatron allow for some integration (only the Calendar is available in the app, whereas Google Calendar, Gmail, and Zoom — not Teams — can be connected), other tools like Notion (where the Notion Calendar syncs with Google Calendar but not with Outlook) highlight the limitations of Microsoft 365’s compatibility and ease of use.

Alternatives Considered

Google Workspace

Reasons for Switching to Microsoft 365

It was the choice of software to use at the clinic I'm working at. Since everyone is on-board with Microsoft 365, I decided to go with the flow rather than convince the team that something else was better (for now).
Pamela
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 26/11/2024

Microsoft 365: workflow excellence

Indeed, Microsoft 365 has offered reliable and efficient results for our needs of creating the email templates. It is great to have integral available built-in integration with other Microsoft tools, while security measures make it a must-have for our communication. Having the possibility of keeping brand identity intact on all the templates while enabling the customization process to be very fast has boosted the efficiency of the employees.

Pros

From workflow integration to business and productivity suites, using Microsoft is absolutely seamless. Real-time selves of many services and the common access to cloud-based mail templates facilitate the work of the team on the email designs. The use of design advice by artificial intelligence, as well as the brand kit feature, helps make all communications uniform and employs less time in designing.

Cons

The email template designer can make use of better, more modern, and even fully responsive designs. The most problematic issue with using email templates is the absence of A/B testing options that are embedded directly into email clients.

Chris
  • Industry: Marketing & Advertising
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 05/12/2024

Software that gets stuff done!

Overall helps the business accomplish goals and objectives.

Pros

Great overall for productivity and to allow users to get things done and organized.

Cons

Updates can be cumbersome and at times seem to make things worse.

Alternatives Considered

Google Workspace

Reasons for Choosing Microsoft 365

Company decided that MS license made more sense for the entire company to use.

Switched From

Google Workspace

Reasons for Switching to Microsoft 365

It seemed to be more compatible with the systems we had in place.
Alex
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
0

3
Reviewed on 03/12/2024

Office 365 breeds collaboration

Very good generally. You can be confident with what you are getting with a Microsoft product and its helped us with our hybrid/remote working setup.

Pros

I love the collaboration of the microsoft product suite. Sharing documents online with the team and all working off the same version and editing it live is so much better than everyone working off different local documents.
We use the whole suite, from Teams, sharepoint, OneDrive. It simplifies the experience and makes it very easy within the business to manage.

Cons

The Teams product is very buggy in my opinion. We have had so many experiences in the business of peoples computers crashing or not being able to perform well when using Teams. Which compared to Slack and Hipchat before that from a chat tool perspective is crazy.

TERI
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 16/11/2024

Microsoft 365 can connect teams

Pros

I really like Teams functionality and Excel. I appreciate being able to use Sharepoint and all of the apps seamlessly across the cloud .

Cons

It is expensive and Word is not my favorite

Alternatives Considered

Google Workspace

Reasons for Choosing Microsoft 365

365 had more features and online options.

Switched From

Microsoft Excel

Reasons for Switching to Microsoft 365

The idea of Teams and the security was a big selling point. Most people already knew how to use it too.
Tim
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/11/2024

Convenient and stable.

Overall i am glad i have this product. Easy and convient way to work effeciently

Pros

Ease of use and intergration of all programs along eith always having the most up to date version

Cons

Can be a little expensive especially compaired to some free software

Zachary
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
2

4
Reviewed on 02/12/2024

Good and necessary software, but not perfect.

There are some functionality concerns between some of the apps within 365. Work arounds can be used, but they are more complex than they really should be if you are staying isolated within the same company's platform.

Pros

Sharing with other users is easy and there are some nice features.

Cons

Some of the apps are missing basic features and while they are still active, are no longer being developed or enhanced.

Steven
  • Industry: Oil & Energy
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 13/08/2024

O365 a good move

Over all our experience with O365 has been very positive. But we have learned the best way to run this service if you are a medium to large organization is in Hybrid mode to reduce service outages.

Pros

The accessibility and reliability of this product. Also the ease of use for users that are familiar with MS Office suite

Cons

The constant service interruptions for various parts of the suite

Alternatives Considered

Google Workspace

Reasons for Switching to Microsoft 365

Less training involved and minimal learning curve. Many more features available than closest competitor.
Daniel
  • Industry: Utilities
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/05/2024

Microsoft 365 a good all rounder software

A great all rounder piece of software that is sophisticated enough for data analysis whilst being great for everyday documents. The various programmes available within the package and the templates available free to download are great

Pros

Compared to the like of rival companies like G-Suite Microsoft really delivers with their superior GUI and easy of use, the layout has been incredibly thought out and is well worth the license fee in my honest opinion

Cons

The cost is a little steep for each license and can deter companies from choosing this over rivals free options, in time if the price of the package was majorly reduced this may entice others to utilise this software more widely.

Claude Real
  • Industry: Graphic Design
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
2

5
Reviewed on 08/06/2024

Microsoft 365 is a great platform but a lot of limitations and additional costs

Pros

Microsoft 365 provides a wide range of tools that are ideal for professionals and businesses.

Cons

Microsoft 365 is limited to 1TB of storage which is very low in a world where the high quality files are bigger than ever. You can buy additionnal storage space but be ready to spend a lot of money because Microsoft likes to bill a lot on additional feature. Also, the licensing for Microsoft 365 is extremely complex to understand and you can easily make mistake when choosing licensing, therefore be careful and ask professionals before buying a license.

Alternatives Considered

Google Workspace

Reasons for Switching to Microsoft 365

I use Google Workspace to store project content because they offer a lot more storage space, but for administrative content I use Microsoft 365.
Abhishek
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/08/2024

The best Productivity suite ever

Great tool to drastically improve the productivity of every team , All apps integrate well with each other.

Pros

Great email service, suite of productivity apps like Word, Excel and PowerPoint

Cons

The licensing is monthly or yearly , no option to buy lifetime subscription with serial keys like the previous versions.

Alternatives Considered

Google Workspace

Reasons for Switching to Microsoft 365

Productivity suite is not as better as office 365 , most of the apps doesn't have full functionality when compared to office 365
Kiran
  • Industry: Electrical/Electronic Manufacturing
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/08/2024

Small business

Overall satisfactory,comes with all office products

Pros

Good comes with all package and all in one for office works

Cons

Pricing of the product is little higher compared to other products and also Excel becomes laggy when there is huge data

Elizabeth
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 15/07/2024

A good alternative to "Google on everything"

I've used it in classroom situations since its debut, and the current version seems more comparable to the original Office Suite in many ways. Still industry standard, especially Excel (although I wish the version for Apple products didn't create infinite cells on cut and paste :).

Pros

Good adaptation of a considerably older product to a cloud-based environment. Excel is still much better and more reliable than Sheets or Numbers, and Word has many more features than Docs.

Cons

AI integration is potentially a serious issue for educational use because I don't want students submitting AI-generated slop. For my own writing and work, I still prefer installing programs on my device for security and full functionality. However, Google Docs is a little ahead of Word in terms of cost, ease of document sharing, and version tracking.

Esther
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 29/10/2024

Microsoft 365 reviews - Pros and Cons

I think Microsoft 365 comes with a robust suite of tools aimed at increasing efficiency and effectiveness of operations. However, from experience getting customer support can be herculean with long wait times which sometimes can be frustrating, particularly in time sensitive situations.

Pros

I find Microsoft suite of tools very comprehensive for creating documents (MS Word, Excel, PPT etc), communicating results (MS Sway), project management (MS project, Planner) and data analysis/analytics (e.g. Power BI). Its cloud based storage is a plus!

Cons

Somewhat high subscription costs especially if you are not part of a team. Also these suite of tools are frequently updated and sometimes can be disruptive to workflows.

Rachel
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 01/10/2024

Good quality software but Google has similar for free

Microsoft 365 apps are very easy to use but paying $109 per year for one account or $139 per year for a family account did not seem worth it for us. I use Google instead. I'm not using complex Excel formulas so Google Sheets work well for me. I can also live without Teams as Google has a messaging function and using Google Meet works well and for free.

Pros

I use Microsoft 365 at work and for personal use. I'm always using Excel, Word, Teams or OneNote and I'll be a champion of Microsoft 365 anytime because I'm not paying for this privilege. My employer is. Although I do prefer Google apps as you'll never lose your work. It's all being saved to Google Drive. We don't have OneDrive at work or SharePoint which may make saving your work easier.

Cons

I find the cost of Microsoft 365 Personal to not be value for money. I've cancelled my subscription and instead use Google Docs, Sheets, Slides and Drive for my personal word processing and budgeting needs. With Drive, I have an amount of free space with my account, which I have not exceeded. I have 365 on my work laptop so if I need Word I'll use it on that device. Depending on your requirements, 365 might be worth purchasing but for me it hasn't been. 365 was also very confused when I'm signing in with one account (work vs school account), which led to Forms not working, but this issue seems to be working.

Pereira
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/09/2024

Flexible, perfect fit solutions with all the desktop apps for our business

We actually got to know about Microsoft 365 from a colleague. We have been on the advantage edge because we always access the latest versions of the software that is both features and security patches

Pros

It is obvious that most suites such as Microsoft 365 are so expensive but with this one we only pay per user and for only what we are using instead of paying thousands for the entire software version. Microsoft 365 gives me the convenience and flexibility of working from anywhere as long as I have internet connectivity. I access my email, files , Word and Excel from any device. We are no longer tied up to our office space and desks. We start in touch as a team via Ms teams, file sharing , video calls and chats which enable us collaborate productively. Microsoft 365 has impressive security and backup features that eliminates the risk of losing documents, enable us to share files securely , detect breaches and prevent unauthorized access of data

Cons

In as much as Microsoft 365 delivers exemplary functionality there is still a room for improvement in it's integration with other tools. It only integrates beautiful with Microsoft products whereas with the other tools it is messy and cumbersome

Tiffany
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 07/11/2024

Essential for remote work

It is effective for collaboration. I have an easy team streamlining my work and collaborating with my colleague remotely.

Pros

This tool is essential to streamline all applications to work effectively as a team remotely.

Cons

Some of the tools that are used within Microsoft 365 are not ideal, but it streamlines well with other Microsoft applications, therefore you feel obliged to work with what is offered so everything is seamlessly integrated.

Ben
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Microsoft 365 Review

If you can dream it, you can do it with Microsoft 365. It's an affordable service that provides bountiful opportunities for consumers.

Pros

The variety of tools at my disposal. So many different options to thrive with colleagues in the workspace thanks to Microsoft 365.

Cons

Nothing, the accessibility of the software is unmatched, well-rounded, and optimized for all user.

Tanner
  • Industry: Oil & Energy
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/09/2024

Microsoft 365 24/7

My overall experience is I use a lot of the tools within Microsoft 365 every single day

Pros

I like that it has all the programs in one place and they are cloud based

Cons

There isn’t anything I don’t like about this program

Leah
Leah
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/05/2024

Most Convenient Collaboration and Productivity Tool

MS 365 is a one-stop shop for personal and professional collaboration and productivity with an unlimited amount of storage and not having to worry about multiple software and accounts.

Pros

I love how MS 365 has everything you need in a workspace all-in-one software. I have been using MS 365 for almost a decade and it is the only software I use for personal and professional settings.

Cons

Over time, I have learned that files can get lost in so many path folders. Another issue I have encountered is that I have to copy and paste to share a document, and I cannot just type in.

Kelly
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/10/2024

I'll never part with it

I use multiple parts of the orifice on a daily basis both in work and in my personal life

Pros

Ease of use and the compatibility between products

Cons

Notes. It isn't my favorite Microsoft product by a long shot

Jaqlyn
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
5
Customer Support
3

4
Reviewed on 24/05/2024

Best option on the market but could use some changes

Overall, Microsoft 365 is a great product. From our experience, it is the best option for document creation, spreadsheets, etc. We have found it very useful in our small business operations. It has more features and customization options (especially in Excel) than any alternative options. It is just awfully expensive considering the free and low cost alternatives on the market. Additionally, the desktop version is much better. If they could make the online version have the same capabilities of the desktop version, it would be better.

Pros

Despite being one of the more expensive options on the market, I'd say it's definitely the best. While there are other free/less expensive options, Microsoft 365 has more options, features, customizations, etc. that make it worth the additional cost (that is, if you need the extra features). The ability for everything to be synchronized from device to device and be online as well as on the desktop version is very helpful for business and personal use.

Cons

The desktop version is much better than the online version. The desktop version of Excel has had a known glitch that made it unusable for almost a year for some users, and they did not resolve the issue and instead pushed for the online version or a newer desktop version (that you have to pay for of course). The customer service is abysmal because they offer one of the best product options and don't really have to be good. And, the pricing to use for business purposes is costly considering you used to be able to buy a code for Microsoft Office Desktop and be able to use it for years (which you can no longer do).

Alternatives Considered

Google Workspace
13,802 reviews