Microsoft Teams Reviews

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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User Reviews Overview

About Microsoft Teams

Microsoft Teams is a cloud-based group chat solution that helps teams collaborate on documents. Its key features include messaging, conferencing and file sharing. Microsoft Teams has replaced Skype for Business as Microsoft's...

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Feature ratings

Value for Money
4.4
Features
4.4
Ease of Use
4.3
Customer Support
4.2

Browse Microsoft Teams Reviews

9,644 of 9,645 reviews
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Raphael
Raphael
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 14/10/2024

Team Management Easy and Smooth

In the beginning I use to struggle a bit using it but as time passes by it improved a lot and became the perfect tool for team management.

Pros

The amount and diversity of functionalities resumed in only one app.

Cons

The account management used to be a problem but recently they improved it.

Aniruddha
  • Industry: Mechanical or Industrial Engineering
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/09/2024

IN-person meetings with a Hybrid Mode

Overall, the experience has been great. The MSFT Teams is really dynamic when it comes to customer experience & collaboration especially with most of orgs's hybrid structure. The new background effects to make everyone give a feel of being under the same roof is also something I love about this tool. It just keeps getting more advance and up the notch every time.

Pros

The new Teams is really wonderful with the different meeting options. The audio quality and video quality seems to be pretty stable so far. Love the new update with enhance stability and collaborative space.

Cons

I do bump into instances after the new update where I can't open attachments received or sent before I have to kill the application and open it again. Have submitted tickets to root cause to my IT teams but were not able to resolve it internally.

Alternatives Considered

Zoom Workplace and Google Meet

Reasons for Choosing Microsoft Teams

To get to a more advanced level and integrate more features into our collaborative and team-building workspace.

Switched From

GoTo Meeting

Reasons for Switching to Microsoft Teams

Because it offered us a more upgraded approach as to what we were looking for. Also, the stability and security features it provided compared to its competitors helped us proceed with them.
Vallery
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
5
Customer Support
3

3
Reviewed on 20/09/2024

MS Teams Review

It's not a product that I would recommend. It's arguably the worst of all virtual meeting applications.

Pros

Keeps the team connected.
Portability - with the mobile app, I don't have to be at my desk to receive calls or reply to messages.
Good quality audio and video for virtual calls.

Cons

Where do I start?
Teams is very buggy and loves to crash.
So many times I've had candidates waiting in the lobby but I couldn't tell because I did not receive any notification.
Frequent dropped calls.

Top Microsoft Teams Alternatives

Verified Reviewer
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 25/08/2024

Great for Teamwork, but Takes Some Getting Used To

My overall experience with Microsoft Teams has been quite good. The platform is really excellent in bringing all the principal tools for collaboration—whether it be chat, video conferencing, or document sharing—under one roof. This has made working in a team much easier, more so when working remotely. I will appreciate how Teams accommodated structured and informal communication, where it was easy to move from scheduled meetings to quick chats without leaving the platform. Although I appreciate most of its inclusive features, there have been moments when I felt that the interface was cluttered and that learning how to make one's way around the options takes time. Beyond these minor difficulties, Teams took productivity and communication in my team to a different level, making it a platform where everyone logs in daily for collaboration.

Pros

What I like most about Microsoft Teams is the seamless way in which it can be integrated with the entire Microsoft 365 suite. This helps in collaborating on documents, spreadsheets, and presentations super easily right within the platform. Having all your tools—chats, video calls, sharing of files—all in one place reduces the switching time from one app to another, hence saving time and making the workflow more efficient. Aside from that, the versatility of supporting scheduled meetings and impromptu conversations can serve different working styles, whether it's a formal project discussion or a quick informal check-in with somebody. Another key differentiator is its reliable video and audio quality, even in large meetings, further refining the remote collaboration experience.

Cons

What I like least about Microsoft Teams is that sometimes it feels quite overwhelming, be it a new user or someone not so much into technology. Though powerful with as many features and options as it comes, it creates a pretty steep learning curve and sometimes may confuse people where certain tools or settings are located. Moreover, the platform can be a bit resource-intensive; on older devices, or when many resource-demanding applications are working, it might cause occasional slowdowns or lag. By and large, performing well, these minor misbehaviours are inclined to disturb the smooth experience slightly.

Christin
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 05/09/2024

Microsoft Teams For Schools

Pros

I like Microsoft Teams for the collaborative environments created using the platform. It is a helpful way to keep our organization’s communication consistent. We are able to share resources all in one place. For our students, it is a great space to create and grade assignments, practice digital literacy, and a one-stop-shop for resources and links.

Cons

I, personally, like the “friendliness” of Google Classroom over teams for using with my younger elementary students. If there was a way to adapt the overall environment to be more child-friendly, I would be more inclined to using it with my younger students. However, with adults, it has been an extremely helpful resource to use.

Pereira
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/09/2024

Fuelling collaborative and productive virtual discussion, one agenda at a time

Microsoft Teams has provided us with a secure way to collaborate, communicate and virtually meet with our coworkers, suppliers and even better our customers. This way is convenient, saves us time and money because we don't have to be in the office to hold our discussions or meetings. We often meet for team projects and constant updates keep us on the same page and enable us strategize and meet our goals and objectives

Pros

Microsoft Teams has been our ultimate collaboration tool in our organization. Given that most of our work is collective and usually divided as team projects, we appreciate that Microsoft Teams has become our easy to use partner in these group projects. It integrates seamlessly with Microsoft 365 apps which enable us import and export data from this apps seamlessly. Individual and group chats enable us to instantly message team members for feedback or any discussion. Additionally it enable us to send files to my coworkers. Usually when I want to focus on work item, I mute the conversations and will later get back to them. We have been able to create chat channel for different topics and this make it easy to resolve issues of separate topics. With only relevant messages on different channels it saves us time of scrolling through lots of clutter message. Microsoft Teams provide us with everything we need to collaborate live on realtime. Accessing all Microsoft apps from one point,calls and videoconferences enable us to work efficiently. Microsoft Teams mobile app is convenient and enable us to meet at our own comfort without having to be in the same location. Microsoft Teams integrates with so many other tools which smoothens file sharing and workflow optimization.

Cons

I love everything about Microsoft Teams and most especially the fact that it has everything I need in one place. Messages, meetings, notes and documents. I have realtime access to my teammates which makes collaboration quick and easy.

Verified Reviewer
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 17/10/2024

Microsoft Teams

Overall, I really like Microsoft Teams based on the ability to have instant Chat conversations as well as the ability to schedule meetings without major restrictions.

Pros

I like the ability to schedule meetings and send out links either via a meeting planner or create my own email and include the link. I like that we can hold meetings without time restraints. I also like the Chat feature to stay in instant contact with others.

Cons

I do not have any Cons at the moment. Initially, I would have stated a Con as having difficulty in starting meetings because I would "lose" the link. However, after realizing that I could click on the calendar icon and join the meeting from the scheduled meeting, I was good. I guess this was more so user error than an actual issue with Teams (lol).

Alternatives Considered

Zoom Workplace

Reasons for Switching to Microsoft Teams

I use Microsoft Teams as well as another alternative product. Depending on what we are doing determines which product will be used.
Jenna
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/09/2024

Workplace efficiency has never been better!

Pros

By far, the best part about Teams is the ability to communicate with people at all times and how easy it has made collaborative work no matter where each employee is located. The ease of sharing files, holding calls, and sending messages is a leg above the competition. It has combined into one platform what I used to have three apps to perform. And I love that it fully integrates with Office 365!

Cons

It does not impact me directly, but I could see how needing a Microsoft account to log in could be a deterrent.

Erin
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 27/09/2024

Teams gets the job done!

It’s a very easy way to access all your information in one place, while limiting what others can do and/or see between the groups/teams

Pros

I like being able to connect my meetings with specific Teams and the ease of uploading and editing docs through my specific “teams”.

Cons

If I create a specific Team meeting and want to later add an additional person, I can’t just send information to them - it resends to everyone else. Also, sometimes the viewing of documents don’t look quite as they should when opened on a desktop app, such as Word.

Patrice
Patrice
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/08/2024

MSTeams Com

It has been quite beneficial andeffe tive for conversations, collaboration and meetings / training

Pros

Ease of Communication in group and private

Cons

Recordings aren't readily downloadable and available to be saved

Vadiraja
Vadiraja
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
3

4
Reviewed on 26/08/2020

All round solution for remote connections

Just to explain in one word, this is perfect.

Pros

> The speed of the connection is really super fast compared to any of the other software.
> The main thing which I have seen this doing best is screen share and video calls. Normally the software take some time to connect to the channel or meeting, but the teams exceeds them all. The lag-less connection anywhere around the world is really mind-blowing.
> The ease of use (one of the primary needs during this lock-down) is really fantastic.
> The flexibility in chat, meeting and groups is really good.
> The file sharing and the encryption which I personally use the most is better in front of its peers.

Cons

The main thing is audio connection. As compared to other software, this should explore the options which I personally found lacking in the teams. As soon as we connect to any meeting, there should be an option to connect outside audio connection like mobile phone to join. That would be a better solution as I found perfect.
Other than that, this is perfect.

Alternatives Considered

Telegram and Zoom Workplace

Reasons for Choosing Microsoft Teams

Mainly because of the versatility and connection speed, I have chosen the teams now.

Switched From

Webex Suite

Reasons for Switching to Microsoft Teams

As already mentioned, the price, easiness and speed are appreciative.
Verified Reviewer
  • Industry: Fund-Raising
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

4
Reviewed on 10/11/2020

Easy to use, well integrated, could do with some additional features and options

Like a million other people we have had to move to online meetings and transactions due to the Pandemic. There are other tools, and some of them are probably better for the video meetings aspect, but only Team has that integrated approach, especially with O365 etc. so overall the experience has certainly been positive. I have also found it to be very reliable, with almost no technical issues.

Pros

The biggest strength, by far, is the integration with other Microsoft applications, and in particular messaging and Sharepoint. Whilst the video function is probably the part I use the most, I especially like the fact we can work together, share files and chat all in one place.

Cons

The interface is a little too basic, but my biggest gripe is the lack of customisation, especially on simple things like video. For example, why can't I move the video windows around? Why can't I enlarge one, and reduce another? If you look the competitors, they all offer a bit more of a customised user interface. My second grumble is the disconnect between a team, a chat, and video call....why can they not be combined?

Alternatives Considered

Webex Suite, Zoom Workplace and Slack

Reasons for Choosing Microsoft Teams

License cost, and integration with other Microsoft apps

Switched From

Zoom Workplace

Reasons for Switching to Microsoft Teams

The user interface, the price, and also love the additional functions like polls, votes, and how to share. Also quote like the blurred background option!
Satya
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/02/2021

Nice Team Meeting and chatting tool

The Experience is Awesome and I recommend this Tool to be used by other companies also for better collberation among the Team.

Pros

Microsoft Teams is a very nice and collaborative Tool. Video calling is very good and bright. Virtual Background setup is awesome. Sound Quality and Picture Quality is Perfect. Perfect tool for Team discussions and meetings. If a meeting will be started by any of the member then notification will come saying meeting is started by the member which is a great reminder. Great Team channel can be created for internal discussion. Its easily downloaded on Phone.

Cons

The Software is not available outside the network. There is no Reminder event functionality.Phone availaibity is not that good.

Alternatives Considered

HCL Sametime and Slack

Reasons for Choosing Microsoft Teams

Cisco Jabber don't have Group Sharing or Group calling options. Team meeting is not easy to setup.

Switched From

Cisco Jabber

Reasons for Switching to Microsoft Teams

Team meetings and Group call facility is the Key to chose Teams.
Bernard Daniel
Bernard Daniel
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
5

4
Reviewed on 25/05/2021

One-stop shop Video Conferencing Platform

Using Microsoft Teams has been an amazing experience. With having less memory and energy as an active process, it is good to use MS Teams as one of your main applications for work/school.

It has all the needed features to utilize and maximize the video conferencing and user storage aspects for your tasks and meetings.

Pros

This is one of the best video conferencing platforms out there. Not only can you communicate with people through video but the storage and organization aspect definitely enhances the experience of a session.

Suitable not only for students/young users but also for administrators who would want to organize their work and share their files and documents. The capability of adding on bots or more features brings it to a whole new level as well.

The chat feature accesses all people registered within the organization. By typing the name, you get to message and communicate with said person.

The level of access has also been proven useful.

Cons

I do find some notification settings hard to control when you are part of multiple channels.

I do not get to fully utilize the assignment aspect of the Microsoft Teams.

The video features on it may do a bit more improvement. My camera quality seems a bit lower here compared to other platforms.

The presentation feature seems to be in need of improvement. It hards to view both the application and the presentation at the same time which makes it difficult to present at the same time.

Alternatives Considered

Webex Suite, Zoom Workplace and Google Meet

Reasons for Switching to Microsoft Teams

With someone using Microsoft already and as it is tied up with the other applications, you don't need to look any further when in need of a video conferencing platform and a hub for all your organization's needs.
Verified Reviewer
  • Industry: Management Consulting
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 29/10/2021

The Communication Tool of the Pandemic

MS Teams has been a fantastic tool which has allowed my team to stay in communication during the pandemic. It's become our most used tool which has succeeded in increasing collaboration and efficiency. Although there are a few small issues with this app, mainly being the glitches and deletion of chat messages older than 30 days, there are so many more pros to using this software. I can see us sticking to this software for a while.

Pros

MS Teams has become the backbone of my team. I love that we can create multiple channels on this and go the level of determining who can access a channel as well as that member's level of control. This is a great collaboration tool since we are able to upload documents and have multiple people access these at the same time to modify/view. It's easy to create large group chats and start meetings from the chat in situations where we need to have fast responses. The audio and video quality is pretty good and it's great that we can see the list of participants on a meeting as well as who else was invited but didn't join. I love that it updates if a member is currently active, offline, or presenting so we know who to contact and expect a response from. Also love that you can use tags to send messages to the intended people. The ability to view calendar and easily schedule meetings is also a great perk.

Cons

I least like the fact that chat conversations disappear after 30 days because then that data is lost. I also dislike that files can't be backed up because occasionally people delete files which are then completely gone unless someone stored a local copy on their machine. The app does occasionally glitch in large meetings which causes me to lose audio/video and the only solution is to restart the app and rejoin the meeting in order to restore that.

Petar
Petar
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
2

4
Reviewed on 30/12/2021

Good enough, but not Great

Good enough, but not great, especially if you have used other communicators.
UX is light years behind the competition.
The only 2 reasons to use MS Teams are pricing (included in MS Office), and the integration with other MS Office products.

Pros

Very good integration with Outlook and MS Calendar.
Good switching between desktop and mobile during a meeting.
Useful notifications / reminders when a meeting starts.

Cons

Alwful UI and UX, unintuitive UI, non-productiv shortcuts, not very configurable, not good default settings.
Linux app is not on par.
Search functionality is not very good.
Has bugs - sometimes loses message history, not synchronizing b/n desktop and mobile apps, not showing the correct status, not sending notifications on time, etc.
Missing some important functionality - like push to talk during a meeting, or good annotations.
Some functionalities are not developed properly - for example integration with MS Forms is pretty bad.
Comes short when compared to the competition like Slack.

Alternatives Considered

Slack

Reasons for Choosing Microsoft Teams

Lower pricing, better integration with MS Outlook and Calendar.

Switched From

Zoom Workplace and Slack

Reasons for Switching to Microsoft Teams

Lower pricing, better integration with MS Outlook and Calendar.
Sal
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 24/10/2022

An all-in-one solution integrated with Microsoft's suite of programs.

Teams works well with our single sign-on system and allows us to communicate in real time as well as organize and collaborate on various committees and groups.Some have used the program more extensively with students with great success.The program works well, and I enjoy using it.

Pros

Microsoft is something of an all-in-one solution, allowing for individual chats, group chats, video calls and meetings, screen-sharing, as well as file-sharing, either individually or on a group basis. The program is very easy to use and functions well. It was easily integrated within our organization and allows, primarily, for communication within an organization but also reach other Teams accounts allowing for collaboration on a multitude of levels.The team that I work with has used Teams to collaborate and organize files to support recruitment processes.The search feature works well allowing me to find previous conversations as well as files.

Cons

While Teams is an all-in-one solution, I do find that it can take a moment to load depending upon how large a file or spreadsheet is. While this is expected given the wide range of integration, I do hope it is something that can be improved to allow for faster file access.

Stephen
Stephen
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/09/2023

Teams is an essential part of our day-to-day business

We have an automated booking software that works with Teams and is critical to our business, most other companies use it as well so that helps. Also for our internal meetings with overseas staff, it's the go-to tool and books straight in our outlook calender.

Pros

Microsoft Teams integrates with all our other software seamlessly. When you use tech you want it to be easy to use, straightforward, and fit for purpose. Teams does exactly that and works perfectly for the intended purpose, and a little bit more ;)

Cons

I think that some of the additional features that Teams can offer, like document storage could be better advertised and explained. Most businesses have cloud-based storage solutions but if you could do it all in one place, which it does do, then it could be better explained. we didn't know it existed for a while, but I guess at first we wanted a video calling software and were simply focused don that, rather than what else can it do.

Alternatives Considered

Zoom Workplace and Google Meet

Reasons for Choosing Microsoft Teams

We needed something that seemed a little more professional. Google is good but Teams has the full suit we were looking for.

Switched From

Google Meet

Reasons for Switching to Microsoft Teams

We found that Teams was the more professional software that integrated better with our other software.
Daniel
Daniel
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
N/A

4
Reviewed on 18/09/2018

Pretty good software with some unfortunate weak spots

We use it as an all-around communication software, and overall it works quite well (despite the minor hiccups described above). Thanks to wikis and planners we can even include some other elements of our collaboration structure in Teams, enabling us to get by with only two software systems: Teams for communications and Scoro for task and project management as well as CRM and billing.

Pros

The basic functionality is quite good. It essentially does what it's supposed to do: It allows you to chat with team members. The direct chat option is pretty straightforward. The option of creating different teams (hence the name) to structure the group chats is quite conventient, because it adds another layer, making it three: Teams, channels, threads (within channels).
Notifications are pretty reliable, mentions and activities in channels you follow are logged into an activity feed, which is quite useful.
The part where Teams really shines though is the option to add other functions to a channel. The Wiki can be nice, although using it is sometimes a bit counter-intuitive. What's really helpful is the Planner, because it allows you to include kanban-like views of tasks (or other things). We actually use it less for tasks and more for ideas and backlogs of things for the entire team to review.

Cons

One thing that bugs me is an issue that also came up with Slack: You sometimes miss notifications because, when you open the app, you automatically jump into the last channel (or chat) you where when closing it. When you actually want to go to some other place, you might leave the channel, leaving all notifications marked as "read" - but you might not even have noticed there was something new in them! I don't know how to solve this, I only know that it can be a problem.
The real downside of Teams is, for me at least, the very limited possibility of your notifications. You can essentially turn them on or off for mentions, channels you follow, and chats. There are some other options, but they are all of the "all-or-nothing" type. I either get notifications (and therefore push notifications on my smartphone) for all mentions, or for none of them. Here, Slack has a much better system.
The other thing is the mobile app. On Android, it's just not as reliable as it could be. Activating the "don't disturb" status, for example, does nothing. If I want to turn of push notifications, I need to that completely and manually. Sometimes, uploads don't work. And when I'm on the road, messages might not get through - but instead of sending them once I have a connection, it sits there with warning sign, waiting for me to resend it... kind of an archaic way of dealing with this issue.

Arturo
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 11/10/2019

Good software for team communication

overall it is a good software, capable for quick and easy meetings and lots of integration with Microsoft products.
Maybe it lacks some fancy features like the ones you can find in GoToMeeting, but Teams is already included in some Microsoft business packages, so no separated config needed.

Pros

Teams aims to be a full communication software for developements teams. With this in mind, it includes both written and audio/video chat.
Something nice about Teams it is that the written chat is not a secondary feature behind the audio/video meetings, but it is part of the main feature.
It allows to create one-to-one chats, like a direct messaging software, but also allows to create team chats, group chats and so on. Is good to indicate that the teams can be defined as a different entity from the gropus and you can invite people from different teams to a same group, or maybe ivite a whole team to chat with some other people... it is very flexible regarding this.
Another interesting feature is the posibility to share files within a chat, and that the files are stored to be downloaded at any time while the chat is not deleted. And you can check the files shared on a group by just clicking on a button.
The same thing happens with the audio/video meetings. You can call a single person or several at a time. You can share screen to present something, request control of the presenter screen and also if using a Wacom tabled or a Microsoft Surface, you can share a whiteboard where every participant can draw.
Beside this, the quality of the audio/video calls is just perfect when you've a good internet connection.

Cons

It requires a very stable internet connection. Athough this is something common in video-conference software, with Teams is a bit extra problem since a network with ver little unstability causes the audio/video quality to drop too mucha and even kick you out of the meeting, after what you need to join again.
The inexistance of a native Linux client is also a really big downside for me.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/08/2021

Ease of Use and the Need of the Day

Overall I have had a great experience with MST and cannot imagine one day without it. I completely rely on MST to plan my day, set up meetings, use the meeting scheduler, and the option to set up the meetings at the back of the email is my favourite feature because it enables not losing the important people for a call and ensures that all are informed.

Pros

Since we are all working from home post COVID, it is so important to keep on connecting with people for the work to be done especially when people are scattered across so many geographic locations.
1. MS Teams is a great tool to keep everyone connected, easy to chat with people instead of calling them when they are already on another call and ask them to support in the current project activities.
2. The best feature on MST is the screen recording feature since it allows you to capture all the minute details with the screen pictures and moreover, easy retrieval of the recording makes it an impeccable tool. 3. The status of people shown on the MST is also very crucial to see people's availability and setting up of meetings is simpler.
4. I use the video calling feature often to connect with my team. Seeing people on the screen is very delightful as we imagine certain people to be very rigid while working with them, however when we see them, it is so easy to work with them. I believe MS team has made all this so much easy and possible that we cannot imagine our world without even a single feature missing.
5. I completely rely on the calendar shown by MST before logging off to plan my next day!

Cons

The only improvement I would like on MST is to have the 'retrospective recording feature' because if the recording is not switched on, then the call cannot be recorded. The time of the call is ticking on the left side, however, that is sometimes confused with the fact that the recording is on.

Kate
  • Industry: Defense & Space
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 17/11/2021

Microsoft Teams - - A 2021 Must Have!

I appreciate real-time communication, and with half the team in London and half in Washington, it puts us virtually together under one roof. We can alter, modify, examine and research all on one screen. We were huge fans before the C19 hit, its just proved how pivotal a robust working environment truly is.

Pros

I am so dependent on this tool, its the golden thread that keeps my team, my customers, and my supply chain linked together. The quality of of sound and visuals has so far surpassed our previous provider where either the picture was blurry or you would have to use your telephone to supplement the sound when the voip just didn't quite deliver, or no sound was transmitted at all. I have yet to discover all the party tricks that Teams can do. I know it makes me feel that we are all working in unison even when there is a five hour disparity among team mates. It also allows me to invite guest users on to my system easily. I have the full Microsoft 365 suite and intend to bump up my subscription to a higher level for added security measures next summer.

Cons

Everyone is still using disparate systems. We left G-Mail to engage with Microsoft 365 specifically to have access to Teams as so many of our partners had it. I did forget to log out of a meeting and the system was inadvertently left open for 24 hours- camera live!!!!! When one of my teammates rejoined the daily scrum meeting the following morning, 25 minutes before the meeting was to commence, I was sitting in front of my computer in rollers and no makeup...we all had a good laugh but it would be nice if the system timed out after a period of inactivity.

Verified Reviewer
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
4

4
Reviewed on 30/11/2021

Great for workplaces, may need training at first it not tech-savvy

Overall, this is a convenient app for working with actual teams/groups such as in a business or workplace. I wouldn't recommend for external persons.
There are so many features that can be helpful and useful; however, it takes some time to figure out how to use them.

Pros

Great for workplaces as it helps to collaborate and communication easily with your groups/teams.

You can create various groups, use the chat feature, share information, documents, and use apps. You can also pin frequently used apps at the top of the group for easy access.

Video conferencing is great for virtual meetings. You can create video calls with the usual features and more. You are able to create the call, invite persons to join, use voice and video, share screen, upload documents, use chat features, record and save the video etc. I like that you are able to upload a PowerPoint which gives you more functionality than other meeting/conferencing programs. You can also call persons individually (VoIP) using WiFi or data.

Teams integrates with other Microsoft products where you can use apps through the Teams program.

In an increasingly virtual space, it is also helpful when working from home/remotely. There is also a mobile app which makes taking calls or joining meetings easy from whenever you are.

Cons

Not as suited for use with external persons outside of your team.

It is not as user friendly as you would expect and takes some time getting used to it. Persons may need some MS Teams specific training in order to navigate the software, especially for persons we are not tech savvy.
It is difficult to understand how to use some of the features and integrations. For example, you are able to add various apps to groups but it takes some tinkering aroung to figure out how to use them in the group. Also, at times, it is a bit confusing when trying to manage files.

Gábor
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/12/2021

Experience with MS Teams

Me and my company using MS Teams for more than 2 years now and it had positive changes, making the product better over time. We had Skype for Business on first, then a migration to O365 made the usage of this product possible. It is also widely used among our customer, makes easier to have a communication with them, we can also form "Teams" from different companies, domain, makes the collaboration more smooth. Its embedded Outlook meeting creator is good feature, also it can be implemented, integrated with other software as well, so it has 3rd party applications to be used. It price I would say really worth the price if you can use its features properly, it work online, work on your mobile devices, just give it a stable network. In the company we used this nearly all of the time. It has a few thing to get improved, like the sound quality, getting to drop a little bit of IT power requirement, getting a better camera quality, being more fast when controlling a participant screen, being able to easily switch between different account/email addresses.

I highly recommend everyone MS Teams as I have a better, smoother experience with it, then I had with other programs.

Pros

Starts with Windows, runs on a lot devices, screen sharing with a sound, various chatting features, ability to share links, files, take over the participants screens, record a meeting. Chat history is also a very useful feature. Easier to be set then Webex., outsiders can be called to the meetings quickly.

Cons

Sometimes loads for a time, the sw. takes a lot of space, so consume a big memory portion, searching for a text in the chat history may take time. When you move from one network to another, mostly jumping between VPN, it tends to lose the connection even when you got back to your "home" network and shows you offline, does not send/receive messages.

Kate
  • Industry: Market Research
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
2

4
Reviewed on 27/05/2022

Wide offering of features but with issues in each

This has enabled rapid communication via IM, conference generation, and phone calls across all of our team members scattered across the globe. There are minor issues as to be expected with a tool which includes such robust and varied features, but none of them are blockers.

Pros

The ability to have chat, phone, screen sharing, conference generation and calendar integration have been critical and allowed us to integrate many functions across platforms. Teams integrates seamlessly with Outlook to create calendar items and tasks across the two platforms.

Cons

While there are plug-ins for Word and Excel that enable creation of word and excel documents within teams, the most basic function needed for integration is shoddy - when copying or pasting an Excel grid into an IM, the formatting is removed and it is often nonsensical without it. Similarly, when pasting from word with formatting, it will often hold the formatting, but then you cannot return to the standard formatting to continue typing easily. The inability to past a small set of cells from Excel into Teams nicely causes issues quite regularly, so that we send screen shots or attach entire sheets when it should not be necessary. There are a few 'features' that waste time as well - there is an 'Activity' tab which summarizes all of the activity from the other tabs, with no way to turn it off. If I miss a phone call, I get a notification in the 'Calls' section, then a notification in 'Activity' which I do not want, it is doubling my notifications so I tried hiding the activity tab but cannot turn it off. There are a wide variety of plug-ins that can integrate with Teams to allow the use of different apps, although typically with limited functionality from the main app which makes sense. I want the command functions that Slack has, as I was heavily reliant on the 'remind' command to give myself little reminders in the form of IMs to myself throughout the day - instead, I would need to get a plug in for a specific added on reminder tool, or use the tasks function in Outlook.

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