User Reviews Overview

About Constant Contact

Constant Contact delivers for small businesses with tools to simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience, Constant Contact aims to help users build strong...

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Feature ratings

Value for Money
4.1
Functionality
4.2
Ease of Use
4.3
Customer Support
4.2

Browse Constant Contact Reviews

2,861 of 2,861 reviews
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Kimberly
Kimberly
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 28/03/2024

One of the Best!

Great overall. It's better than most. Room for improvement (if not in price points) than in a UI/X and less to no errors.

Pros

Constant Contact has the BEST customer service. Top notch!

Cons

At this price point, there should be NO bugs in usage. Still, however, there are issues when trying to do a few things. As good as they are, and better than most, there if much room for UI/X improvement!

Alternatives Considered

Acumbamail and Mailchimp

Switched From

Acumbamail and Mailchimp

Reasons for Switching to Constant Contact

Mailchimp was not worth the barely cheaper cost since I was already familiar with Constant Contact. And the Acumbamail UI/X needs improvement to compete with Constant Contact...even at a lower price point.
Andrea
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 07/01/2025

Amazing Software for any organization!

We started using this when our organization was founded and it has been our staple software since. We use it to track how many people are engaging with our community. We can see if folks click through to go deeper, it truly is amazing! We've thought about changing over the years, but just cannot fathom not using it!

Pros

The variety of templates coupled with the opportunity to track who reads, clicks, etc. is invaluable at our knowing who is engaging with our community. Also, the variety of "offerings" through Constant Contact. It is more than an email system.

Cons

There are a few quirks with the system. Example - we have multiple admin emails in the system, but it will not allow us to choose a different "from" email as the default. It is one of our employees and needs to be a different one. This is not a game changer, you just have to remember to change the email if you start a brand new email stream. Talked with Customer Service and they said this is something they are working on.

Alternatives Considered

Mailchimp

Reasons for Switching to Constant Contact

The amount of Constant Contact stands out as a better choice than Mailchimp for many users due to its simplicity, robust customer support, and practical features. Its user-friendly interface makes it accessible for beginners, offering straightforward navigation and tools that don’t overwhelm. The platform excels in contact management with intuitive tagging and grouping features, making audience segmentation seamless. Additionally, Constant Contact provides clear engagement tracking, offering actionable insights to improve campaign performance.
Phil
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
4

3
Reviewed on 23/01/2025

Great Software, Lacks Reporting

The product is great to use, however, the lack of in depth reporting makes it difficult to target our campaigns

Pros

Easy to use drag and drop email template editor with a nice set of features.

Cons

The lack of reporting to the degree we require as a business.

Alternatives Considered

MailerLite

Reasons for Switching to Constant Contact

The ease of use and to roll it out for the business to quickly start using.

Top Constant Contact Alternatives

Ben
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/10/2024

Expensive but world class

Constant Contact is a bit more expensive compared to some other email marketing platforms, but I feel like you’re paying for the ease of use and reliability. It’s definitely one of the more user-friendly tools out there, especially if you’re not super tech-savvy. For the features it offers, especially the event management it’s worth it, but I do think there are cheaper options if you’re just looking for basic email marketing.

Pros

CC has amazing delivery, honestly there is no better provider for making sure your email gets to the inbox. On top of that everything is very easy to use and their support is world class. Not always available but always helpful.

Cons

Really expensive to be honest. Also they can be very strict about what your allowed to send.

Alternatives Considered

Campaign Monitor by Marigold, MailerLite and Mailchimp

Reasons for Switching to Constant Contact

No one has delivery like constant contact. If you want to be sure an email gets through their is no better option.

Response from Constant Contact

Hi Ben! Thank you so much for the glowing review. It makes our day. :-)

Replied 11/11/2024
Christian
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 01/01/2025

Great to use for small businesses

Overall this was a good experience. For the complicated integrations, we had ot move on from constant contact.

Pros

Constant Contact is great to use and easy to navigate.

Cons

The integration points for the website forms for list building was difficult to integrate when we first started using the software.

Alternatives Considered

Mailchimp

Reasons for Choosing Constant Contact

The price and the integrations were easier to manage with Mail Chimp.

Switched From

Mailchimp

Reasons for Switching to Constant Contact

The marketing was better for Constant Contact.

Response from Constant Contact

Hi Christian! Thank you for the review and glad to hear of the overall good experience. I'm sorry you may have experienced some difficulty with integrations. Please consider sending an email to social_support(at)constantcontact(dot)com with your username, any details you can provide, and a reference to this review so we can look into it.

Replied 26/01/2025
Michael
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 27/12/2024

Meh, they can do better

User friendly interface. Expensive if you have a lot of contacts. Even unsibs are counted as contacts.

Pros

Ease of use. Intuitive UI allows for easy design of marketing emails.

Cons

Price was a bit high and unsubs cluntwd towards contacts count. CS hit or miss.

Alternatives Considered

Mailchimp

Reasons for Choosing Constant Contact

Could not send enough emails using gmail.

Switched From

Gmail

Reasons for Switching to Constant Contact

Ease of use. Readily available and was used by others I know.

Response from Constant Contact

Hi Michael. Thank you for your review! I'm glad that your experience was good overall, however I want to clarify that unsubscribed contacts do not count towards your billing amount. Bounced contacts count, but there's still a possibility they are valid email addresses that just need to be investigated and cleared away, if necessary.

I hope that helps!
- The Constant Contact team

Replied 26/01/2025
Lana
  • Industry: Graphic Design
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/12/2024

Constant contact makes it easy to manage relationships

Pros

Easy to maintain customer contacts and leads list. Good for scheduling texts and emails.

Cons

The interface took a little time to learn and set up because there were a lot of features. Worth the effort as everything is then super easy.

Alternatives Considered

Wix

Reasons for Switching to Constant Contact

Wanted something separate from website to partition employee access.
Susan
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/12/2024

Constant Contact is a game changer for marketing communication and so much more!

Amazing! Constant Contact covers most of our marketing communication needs with their many tools, ease of developing a campaign or email, and their customer service is there to help every step of the way when you need it.

Pros

Their customer service is amazing! Also, the flexibility, ease of use, the many templates, not just email marketing, but surveys, event registration and management, ability to test your message before it is sent, and what you get for the price is also attractive. It is overall the best for marketing emails, event registration, tracking success, managing your database of contacts, surveying, and it is easy to learn. Plus, everything is managed in one place so you can do data segmentation for targeted marketing, manage your information more effectively, run reports, and maintain the information you capture easily.

Cons

I have used Constant Contact for several years. There hasn't been many cons. Sometimes your emails will end up in Spam, but they do everything to try to provide suggestions to mitigate that. They have continued to invest and listen to their customers.

Verified Reviewer
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 08/01/2025

Reliable Newsletter option

Overall I enjoy using Constant Contact, it's easy to create good content. Tools are accessible.

Pros

I like that it's easy to create new mailings and add/delete sections, photos, etc. I like the library where I can organize my uploaded pictures, posters, etc for easy access. I like that I can quickly copy an old mailing into the next week's mailings.

Cons

When I am using my desktop, there is a new AI feature that blocks the delete button for text boxes. I figured out how to scroll over and find the delete button but it was not intuitive and really slowed me down last week.

Lisa
Lisa
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/02/2025

Constant Contact - excellent template & drag and drop builder

I like the interface, it's easy to use and I understand the appeal of using Constant Contact as a emailing application

Pros

It is VERY easy to start from scratch with constant contact. Even without design experience, it's easy to bring your brand kit into the interface and begin sending out your first newsletter.

Cons

The price. There is no free plan (for let's say up to 500 contacts). If i'm just starting to build my business the price is prohibitively expensive.

Justine
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 29/07/2024

Our small team works easier with Constant Contact!

Pros

We have a small team with no designated marketing department, yet all staff feel comfortable using, scheduling and analyzing using constant Contact's tools.

Cons

It can take some time to learn how to use segments and lists effectively, a training guide would be helpful.

Alternatives Considered

Mailchimp

Reasons for Choosing Constant Contact

iContact had poor design options and our emails looked out of date.

Switched From

iContact
Joe
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/09/2024

A solution that works and does not require major effort to setup

It just works and did not require a bunch of back and forth with support like some cheaper solutions required

Pros

Was very easy to get setup properly with subdomain to send emails using custom subdomain for marketing purposes and not impact normal email domains.

Cons

It is a luttle expensive but you do get what you pay for so the added cost for less hassle is a worthwile return

Alternatives Considered

HubSpot Marketing Hub

Reasons for Choosing Constant Contact

Pricing, functionality, ease of use and the roi

Switched From

Mailchimp

Reasons for Switching to Constant Contact

Pricing and features seemed more inline with what we were looking for.

Response from Constant Contact

Thank you for the great feedback, Joe!

Replied 19/09/2024
John Mark
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/06/2024

Easy to use

I love that in constant contact we can integrate with various third-party applications and platforms, such as e-commerce systems, CRM tools, and social media, which enhances its functionality and allows for a more unified marketing approach.

Pros

Constant Contact provides detailed analytics and reporting features, allowing you to track open rates, click-through rates, bounce rates, and other key metrics. These insights help you understand how your campaigns are performing and where there is room for improvement.

Cons

Not being able to add high quality video

Verified Reviewer
  • Industry: Graphic Design
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 11/11/2024

A User-Friendly Email Marketing Platform

Overall, Constant Contact is a solid email marketing platform for designers, offering a user-friendly interface and effective tools for creating and tracking campaigns, but it may not provide the depth of customization that more experienced designers might prefer.

Pros

It's easy to use and offers a variety of customizable templates, which is great for graphic designers who need to create visually appealing email campaigns without starting from scratch. The platform also provides useful analytics to track the performance of email campaigns, which helps designers understand how their designs are resonating with audiences.

Cons

While the templates are customizable, they can sometimes feel limiting compared to the full design freedom a graphic designer might want. Additionally, the platform’s email builder can be clunky, and some elements may not always display as expected across different email clients.

Delight
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 23/06/2024

Constant Contact for Real-time Marketing Automation

Email marketing automation is the main aspect that I relish.

Pros

Constant Contact not only automates marketing strategies but also offer web design capabilities.

Cons

Unfortunately, this program lack domain search and registration services.

Maya
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/08/2024

Produces regular campaigns and provides accurate data

Constant Contact supported our marketing plans and organized campaigns at all stages, and the data maintained continuity in evaluating campaigns and taking lessons for future campaigns.

Pros

Constant Contact creates regularity for email campaigns, as the completed campaign becomes a reference for future campaigns, giving the workflow a unique smoothness. The templates are wonderful, and cooperation is guaranteed with Constant Contact. We jointly adopt a main campaign and divide it into sub-campaigns easily. I love how easy it is to break down the main menus and easily link them to their designated part of the campaign. The collected data is expressive and rich in detail, and we always benefit from it to find those who are most seriously interested in our products.

Cons

The negatives are not many, I just hope that Constant Contact lifts some restrictions to modify templates more freely, and I would like more wonderful templates.

Response from Constant Contact

Hi Maya! We're so glad to hear that Constant Contact is helping you with your marketing. Thank you for the review.

Replied 22/08/2024
Carolyne
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 17/09/2024

Constant Contact is one of the best but not the cheapest

I like Constant Contact. Setting up and beginning campaigns didn't take long, and the template library makes it even easier. Like most business owners, there aren't enough hours in the day, Constant Contact, unlike some competitors, is straightforward and your first email campaign is just a few clicks away.

Pros

interface is good, system is easy to use and has a lot of templates to choose from.

Cons

I found it a little pricey with the top tier at around £70 upwards a month. As a small business it was a big ask. A company with a larger turnover would find it more cost effective.

Response from Constant Contact

Hi Carolyne! Thank you for the positive review and your feedback on the pricing. We'll make sure to pass that along!

Replied 02/10/2024
John
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/07/2024

J.Mwangi Views on Constant Contact

Email marketing.

Landing pages creation.

Pros

How it is effective to create landing pages and responsive websites is what I like most about Constant Contact.

Cons

I have not yet come across any challenge with Constant Contact.

Ikenna
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/06/2024

What I Experience with Constant Contact

Pros

I am able to seamlessly create, customize and send high volume outbound marketing emails.

Cons

Constant Contact has not yet disclosed it’s dark side.

Gabriel
  • Industry: Information Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 06/06/2024

Dive deeper into digital marketing channels

Best tool to define goals, target and develop a digital marketing plan that reaches the audience. It also provide direction for a given campaign and a framework for evaluating outcomes.

Pros

This tool is the centerpiece of my digital marketing activities. It represents products and brands in a clear and memorable way leaving a lasting impression on the target market. It is mobile friendly and easy to navigate. Has a great email marketing approach which sees to it that transition of leads into customers is smooth and effortless.

Cons

Everything is fine. It is an affordable tool to avoid the challenges faced in the digital world. However, the main challenge my colleagues have raised is the difficulty in cancelling the subscription. Some of them wanted to withdraw but it was hard for them.

Pernia
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/09/2024

Robustious Tool for Web Design and Marketing Automation

Pros

Constant Contact combines website builder, landing pages creation, WYSIWYG editor with marketing automation capabilities in one place.

Cons

Well, some products such as domain registration are expensive to acquire on Constant Contact.

Response from Constant Contact

Hi Pernia! Thank you for the five stars!

Replied 02/10/2024
Nicole
  • Industry: Arts & Crafts
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/10/2024

Highly recommend Constant Contact!

Constant Contact has given us the ability to engage with our buyers on a recurring basis which translates to more sales for us overall.

Pros

Constant Contact has been great for us to connect with all our customers.

Cons

We don't have any negatives about this software.

Response from Constant Contact

Hi Nicole! Thank you so much for the kind words. We're happy to hear it's been a great experience.

Replied 15/10/2024
Ilich Rafael
Ilich Rafael
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Monthly for Free Trial
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 18/06/2024

Constantly Contact the Contact

My overall experience with Constant Contact is that it delivers what I need in making quick and easy forms

Pros

What I like the most about the Constant Contact is the ease of use of the program and the different templates that can be found in their library, and the presentation of the analytics of the feedback of the users

Cons

The least that I like about the program is the UI in needs a room of improvement, but nonetheless it is still easy to use.

Response from Constant Contact

Thank you for sharing your thoughts, Ilich. We’d love to hear how we can create a 5-star experience for you. If there's anything we can do to improve your experience, please send a quick email to social_support[at]constantcontact[dot]com with your username, email, and a reference to this review so that our team can further assist you.

Replied 11/07/2024
Teresa
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/03/2024

Look no further

CtCt has helped me stay in front of my customers for over 15 years. The only time my customers unsubscribe is when their child graduates from elementary school and my products are no longer of interest to them. ;)

Pros

I have been using CtCt for over 15 years. LOVE how easy it is to organize your contacts and create eye-catching campaigns that GET OPENED!

Cons

I actually cannot think of one con. I love this product!

Robert
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/11/2024

Great ,Easy to use platform

Pros

It has helped us to establish omnichannel marketing campaings with ease.
Also it has tons of useful features for email marketing to make every marketing project meaningful.

Cons

It works everything in our favor, so no dislike.

2,861 reviews