Basecamp Reviews

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews
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User Reviews Overview

About Basecamp

Basecamp is an efficient collaboration tool used by thousands of teams across the globe. Teams use Basecamp to keep track of assignments, work together on documents, plan projects, chat, and more. Basecamp is opinionated. It's...

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Feature ratings

Value for Money
4.2
Functionality
4.2
Ease of Use
4.3
Customer Support
4.3

Browse Basecamp Reviews

14,468 of 14,468 reviews
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Dawid
Dawid
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/07/2024

All the foundations you need

Pros

Basecamp is the perfect solution for simplicity and efficiency. It has just what you need to manage projects, communications, and almost any collaborative work. You're not flooded with a ton of features that you'll never use.

The message board is simple, yet effective, with just enough customisability. Most importantly, it's a product built for their own use case - so Basecamp's authors are using the platform to build their entire business around it.

They have a ton of free resources, with my favourite being the Shape Up book about how Basecamp runs research & discovery on the platform.

Cons

They've improved many of the things I didn't like, so I think the only remaining issue is that you can't set tasks to recur every 8+ days. It caps out at 7. It's a niche use case, but I needed it a few times already and had to work around this.

Otilde
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 14/11/2024

Collaboration with Basecamp is simple

The layout is simple, and I like that all the discussions, files, and tasks related to a project are all in one place. As a result, we have improved our collaboration and clarity, while we do have some issues with file structure occasionally. Basecamp had simple, focused team collaboration, and I picked it for that reason. Having the ability to bounce off design inspiration or spend time brainstorming ideas in the same space means no more scattered communication on emails or multiple platforms needed. The resultant streamlined approach paves the path to creativity and tanks the design process multiple times.

Pros

What sets Basecamp apart is that it has a central communication hub along with tasks and lists to keep everything organized in one location. The automatic check-in feature on the platform helps team members frequently share updates on their progress, allowing for seamless communication and holding everyone in one piece throughout the design process.

Cons

Basecamp itself is a useful app, but their file management system could be better since there is no sorting and tagging as advanced as in CI or GitLab. It would also be extremely helpful to further customize the notification system so that users could more specifically tailor alerts based on urgency or relevance to reduce notification fatigue.

Maggie
  • Industry: Airlines/Aviation
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
3

3
Reviewed on 03/01/2025

Good beginner project management

Overall, not a terrible platform but it had limitations that held our team back

Pros

The notepad option was very handy for our everyday use and it was easy for the whole team to use

Cons

It was good for content management but for project management it was very limited. There was no GANTT option and we could not see project statuses at a glance.

Top Basecamp Alternatives

Stanislav
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 02/11/2024

Great tool to organize your projests

Support tasks and processes in food product development and marketing.

Pros

Easy to implement to the company. Supporting tasks and project management. Easy to connect companies outside the business.

Cons

Missing some functions in tasks editing.

Alternatives Considered

Freelo and Asana

Reasons for Choosing Basecamp

Change of the company, i was working for, and my job.

Switched From

Freelo and Asana

Reasons for Switching to Basecamp

Good previous experience with this product.
Maryanne
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/12/2024

Basecamp Is The Best Work Management Management Software

This platform helps us engage our employees with work and this makes everyone to be busy at all times.

Pros

I love the work management software because it makes sure that it engages employees with work. This software also increases productivity. This platform is easy to use always.

Cons

There is nothing to dislike with Basecamp.

Joyce
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/12/2024

Basecamp Makes My Day Better

For me Basecamp is a complete master piece.

Pros

Basecamp has a clean interface and it is easy to use Basecamp. It helps our team to collaborate on projects with others. It is easy to manage tasks with Basecamp.

Cons

There is nothing I dislike about Basecamp.

Verified Reviewer
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 18/11/2024

Functional, Easy to use Tool for Project Management

Positive! It's a great addition for project management.

Pros

I love that you can organize & thread different conversations, and it creates easy access for different members of teams that are working on the same projects. You don't have to worry about certain data being available only in someone's email inbox.

Cons

Not the most aesthetic or visually pleasing platform, there are some other project management tools that are more aesthetic. However, it's functional

Daniele
  • Industry: Civic & Social Organization
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 06/12/2024

A remarkable masterpiece

Use of the software in our organisation has ensured a proper planning and prioritisation of tasks.

Pros

The product is na affordable project,portfolio and management software.
Basecamp allows seamless tracking of conversations and project progress.

Cons

The product is very fantastic and has seamlessly served purpose. No dislike

Antonella
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 02/12/2024

A great project management platform.

Implementation of the software in our organisation has fostered effective collaboration on various work spaces and ensured real-time tracking of task progresses.

Pros

Seamless implementation of the software and flawless tracking of conversations.

Cons

The software is outstanding I have nothing to dislike.

Erin
  • Industry: Museums & Institutions
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/12/2024

Great program for getting things done

Overall, I enjoyed using this program to keep my team's work on track. It was easy to share files, project updates, and more, in a very user-friendly format.

Pros

Extremely easy to use interface and useful tools for collaboration that aren't overwhelming.

Cons

Threaded conversations can be hard to track after months of collaboration.

Casey
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/09/2023

The ultimate collab

Basecamp keeps our team moving on time, step by step. We're more efficient and thorough, and we don't miss any details.

Pros

One thing that's really nice about Basecamp is that the monthly price is the same no matter how many usersthe account will need. This means it's much more affordable especially for larger teams or companies. There's also a version of Basecamp that can be used for free, incase you'd like to try it out first.Setting up Basecamp was almost effortless. The Ul is so intuitive and helpful. Integrating Basecamp with other services is supported and may be done quickly without a complicated setup. Guest accounts are available and they add flexibility. Basecamp keeps all team members updated on events, deadlines, announcements, approvals, etc. Teams can manage projects, tasks, and ideas in one platform.It's looking to be the best collaboration app I've had.

Cons

I'm disappointed to see that time tracking and Gantt charts were not included, however I still think we're thriving with Basecamp. I'd also like to be able to leave our team communication app behind and only use Basecamp.

Alternatives Considered

Airtable

Reasons for Choosing Basecamp

Zoho projects lacked proper tools and customer support.

Switched From

Zoho Projects
Noer Iman Drestha
Noer Iman Drestha
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/02/2024

Basecamp: Your All-in-One Project Solution!

Basecamp offers a user-friendly interface and effective collaboration tools, despite some limitations. It's a solid choice for project management and team coordination.

Pros

Basecamp simplifies team collaboration with intuitive tools and seamless communication.

Cons

It lacks some advanced project management features and integrations compared to other platforms.

Jerra L
Jerra L
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/02/2024

Task management made super easy

With Basecamp we have been able to achieve an appointment scheduling system for the betterment our service delivery to our clients

Pros

Basecamp is a hit but not a miss. It is simplified, tailored and integrated into an organized easy to use platform. It's comprehensivity stands out for me that it has a range of functionalities that perfectly suit my task management needs. It's straightforward and unified dashboard allow me to keep track of all my clients appointments. Since it is a default communication platform in the salon we use it as a centralized place where we can share new hairstyles and brainstorm on how to achieve each one of it soo it allows for sharing of any file of any format especially pictures which is the most common in our setup. Getting every appointment on calendar helps with scheduling the appointment to make sure there are no double salon appointments on the same time or day

Cons

Honestly I love every bit of Basecamp and have nothing against it

Temitayo
  • Industry: Arts & Crafts
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/09/2024

Why I Prefer Basecamp for PPM

Pros

Basecamp is a reliable tools when it comes to managing projects and tasks through real-time workflow automation.

Cons

I have had no bad experience with Basecamp on my user end.

Nishmitha
  • Industry: Renewables & Environment
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/08/2024

User friendly software for project management

It has helped me to keep multiple projects running and well managed

Pros

I like the to do list it's having which helps me to understand what are the things i need to do to complete my project work. It simplifies my project and saves me time.

Cons

Sometimes the system can be quite slow but it is easy to implement and navigate.

Subarna
Subarna
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 31/10/2023

Simply the best Project management tool

In our company, Basecamp is mostly used as a project management tool that helps us to track our progress smoothly. It makes overall team collaboration effective and members can express themselves better.

Pros

One fantastic aspect of Basecamp is that you can just simply make your workgroups for different teams and its very effective and consistent with how you can communicate with other team memebers. You can have effective interactions and work can be allocated efficiently. It's incredibly beneficial for collaborating with your team

Cons

Because of how responsive the customer support service through the contact us they've responded very rapidly. Every feature that is offered is simple to utilize. I have only seen Basecamp's positive aspects and I haven't yet seen any drawbacks.

Alternatives Considered

Asana

Switched From

Trello
Verified Reviewer
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 29/02/2024

Basecamp pros and cons

Pros

I really like how easy it is to create posts and tag others to look at them - we use it a lot for internal communication about clients so having tags available is very useful.

Cons

I don't love that there is not a more centralized way to chat with coworkers, or that there isn't a great way to organize multiple chunks of projects.

Mike
  • Industry: Furniture
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/11/2023

GHF Basecamp Review

Great! I've only seen it go down once during my current employment. Our associates like it, it's easy to use. It just takes a little disapline to update.

Pros

The visability into all tasks, assignments, as a repository for critical information.

Cons

Doesn't work as well on certain browsers.

Joe
  • Industry: Events Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 13/02/2024

Go all in and this will work the best.

Overall it was a great bang for our buck. As with all software it duplicated many functions that we achieved with different apps, so I would recommend using this app 100% for the best effect. (eg. if you use this for document organization only, but use Slack for chat, Outlook/G-Suite for messaging communications, and calendar, you'll get frustrated with having to monitor multiple platforms at once and you'll end up wasting a lot of time.

Pros

BaseCamp had great tools for managing document versions, contracts, schedules, date reminders, tasks, task templates (repeating steps to similar projects), and the interface was good for amortizing tasks for users at stages of the projects.

Cons

Sometimes getting to a view where you could have a mile high look at your tasks and projects in a way that was digestible and actionable was a little tough. It is very linear and text heavy, so great for folks with a mind for text and words. Not great for those with visual, graphic or pictorial learning and memory styles.

Leah
Leah
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 28/11/2023

Basecamp is My Favorite Project Management Software

Pros

I love the fact that mobile accessibility is supported, this helps me when working remotely as I can work from anywhere. Supports unlimited users, this is really helpful when we’re working as teammates on one project. No setup fee, free trial for first timers, this is really cool to small businesses. The starting fee is affordable and it’s based by the space required and your current projects, the bigger the space the more it’s priced. Task assignment is really helpful keeps us on track with the help of to do’s and we’re able to assign a task to a person and set deadlines, this has positively impacted our productivity. It’s very user friendly. I like the control I have on permissions I grant and deny permissions to people according to my preference, keeps my data safe and secure. Basecamp is a time saver, I rarely miss deadlines to my projects, always finish on time as this software keeps my projects organized and all my work eg plans, notes etc are kept in one central location

Cons

I don’t have a slight negative thing about Basecamp. A happy and proud user

Gehad
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 09/08/2023

"Streamlining Collaboration and Boosting Productivity"

It's a good experience I highly recommend it

Pros

Simple and intuitive interface - Basecamp has a clean and straightforward design that is easy for most team members to learn and use.

Cons

Basecamp does not provide in-depth usage reports and analytics around tasks, workflows, file activity, etc.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/01/2024

BASECAMP Tool for team Management

Overall a very nice tool for managing the team activity and tracking daily task and other activities.

Pros

1.One of the best tool in the market for managing and organizing project team activity
2. highly compatible mobile version for tracking of task and activities
3. Customized board and charts for different vendors and managing daily activity and calls

Cons

Customer support team should be more responsive.
Able to manage moderate team size but big team size having issues.
There must be a central repository system for recording the training sessions and important documents.

Vikas
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 09/02/2024

Review about Basecamp

My overall experience is good about Basecamp. I will suggest it to my colleagues and friends to use it once.

Pros

We have two teams using basecamp. We use to track project, to share updates and followups of activity. For us its easy to use. Its easy to create chat rooms for each of the clients and project management.

Cons

One thing I like the least is the response of the support team it takes a little bit of time.

Vaja
Vaja
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 17/07/2024

My Experience using Basecamp

Pros

What i like mosr about basecamp is it ability to make communication between team member really easy and it gives teams ability for planning how the project is going to be and what our team is working on.

Cons

Its gives limited feture and customization ability

Lydia
  • Industry: Plastics
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/11/2023

Improve work quality with Basecamp. A champion for project management.

Basecamp helped us to rationalize our project work delivery by giving us a platform where we can simply and accurately plan, manage and manage our work. It promotes team work among ourselves which helps to become more productive at the project work. It also helps us to run our projects smoothly without the inconveniences of deadlines and overbudgeting.

Pros

Work organization and management is such a complex ordeal but Basecamp helps us cut down all these complexities. It offers us an excellent dashboard that allows us to display all our work which allows a better understanding of how our work is progressing. It has easy to use communication tools like messaging that connect us during our project work for collaboration and team work. With the to-dos, we are able to organize, plan and track our deadlines and work progress easily and more effectively.

Cons

Basecamp has always proved to be a perfect match for our needs and we are loving it.

14,468 reviews