User Reviews Overview

About PayPal Zettle

PayPal Here is a mobile application that allows retailers and merchants to process transactions. The application uses a card reader device attached to a smartphone. This solution helps retailers and field sales staff to process...

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Feature ratings

Value for Money
4.5
Features
4.5
Ease of Use
4.6
Customer Support
4.3

Browse PayPal Zettle Reviews

2,183 of 2,184 reviews
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Coty
  • Industry: Consumer Electronics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 23/07/2019

Great option for inside business sales for small businesses!

The experience I have with PayPal is always amazing. They're safe, reliable, and I wouldn't choose any other software to manage my in store transactions.

Pros

PayPal here was always a tool I used before I grew my small business. It offered simple, easy to use and understand mechanics that some merchant transaction softwares didn't offer. I love how easy it is to use, and especially how quick it is. Most of all, I love how I can incorporate this into my already existing PayPal Business account to always manage receipts, invoices, and history.

Cons

I dislike the amount per swipe percentile. Each business has their fees, whilst there's others out there who are cheaper to use.

Verified Reviewer
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/03/2021

PayPal Here Review

My overall experience is great with PayPal Here, I like the software because it is very convenient and I can charge the customer credit card anywhere as long as I have a smartphone and the fee is decent because it is not too expensive but it is also not too cheap either.

Pros

The software is extremely easy to use and the device that is used with the software is also easy to use. What I love most about the software is it is available on any mobile device and I can easily take payment anywhere on the go.

Cons

The one thing I like least about the software is, there is no ability to upload pictures of a product you are selling to the software. The software only accepts a name for each product.

Dexter
  • Industry: Education Management
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
1

3
Reviewed on 24/02/2021

Care very little if anything about customer satisfaction

If one does not care about interaction with this type company you have found your match. Bought a piece of software and used it or attempted to. Customer service attempted to install it for me and could not get it to work. I finally gave up and Paddle.com/Paypal would not refund even given the fact that their staff had attempted to get it installed. Paypal stated that downloaded software is deemed to have been delivered and refused to work out a sensible solution.

Pros

The ability to pay without exposing my credit cards to potential hackers carries a semblance of comfort!

Cons

They were absolutely the best until Synchrony became part of the package. Since this marriage customers get stonewalled and even though I had been a customer for over 17 years they decided (because I sometimes use a VPN) to cancel my use of the program. In the bylaws, they are required to send an explanation of any changes to your account. Which I still have not received! You really have not lived until you attempt to contact them when you have a problem. It took 4 days of leaving messages through email and no one could even offer a reason. After being a customer for 17 years one would think at least an email attempting to inquire about the problem would have been forthcoming! But I guess that exceeds their care to maintain a relationship.

Top PayPal Zettle Alternatives

Square Virtual Terminal

PayPal Invoicing

QuickBooks Desktop Pro

Ashley
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/08/2023

Paypal zettle makes small business pos so easy

Paypal zettleis a great thing to use for small business pos makes my job so much easier

Pros

It is so easy for payments on my phone makes d business so much easier

Cons

Nothing to dislike is super simple to setup and use

Zuhairah
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 30/01/2021

Very convenient in making payment

PayPal is secure and i fully trusting their securities regarding my payment account and credit card information that are linked in the platform. All my transaction activities are displayed in the main dashboard so that i can monitor any activity within my account. There are no option for transferring funds to friend & family in my country, and i hoping it will introduced to us soon.

Pros

PayPal Here is an amazing payment processing platform that i can make payment for my shopping cart in foreign e-commerce website like Amazon or ebay. It can be install in my smartphone, and i don't have to log-in the platform from my computer, but its offer the same security for my payment account. There are thousand merchant that are accepting PayPal and that make it so convenient.

Cons

The exchange rates from my currency to foreign currency is quite high and so different from other common daily exchange rate that other payment processor are using. On top of that, there are processing fees for the payment transfer. If they can lowering the processing fees, i can see others will use it more often as their payment processor.

Verified Reviewer
  • Industry: Retail
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/07/2022

Easy to use and easy to set up

Really pleased with it. I'm still find cool things that I can do.

Pros

I needed to find a new card reader as my previous one had died. As I have a paypal business account I wanted one which will link direct with my account without having to set up a new payment system.

The software and reader links straight to my shopify account so that I could use the card reader to link to my iPad and set up a POS at the mobile shows I attend. It brought in my entire inventory from shopify.

The software is easy to use and allows easy data to be accessed from the software dashboard showing sales by timeperiods and even go into each transaction to granular levels. You can also refund card transactions from within the software.

you can trigger your payments out to be daily, weekly or monthly to your designated account.

Cons

Note that the reader is really sensitive so do not put your phone close to the reader when entering in payment details or you can trigger apple pay ... yes, I accidentally paid for an order and had to refund it to myself (which was really easy in the software).

Alternatives Considered

PayPal

Reasons for Choosing PayPal Zettle

My exisiting reader had died and this was a cheaper option.

Switched From

PayPal

Reasons for Switching to PayPal Zettle

Cost of reader, quickness of delivery and low charges for transactions
Verna
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
N/A

5
Reviewed on 22/06/2023

Don't Settle, Get PayPal Zettle!

Overall, PayPal Zettle has improved our payment processing and we highly recommend it to other small businesses who are looking for a POS solution.

Pros

Zettle is a replacement and an improvement to the old PayPal Here. Zettle allows me to accept more types of payments, has same day availability of funds in our business PayPal account and has been a game changer for my business, especially processing payments at pop-up markets.In addition to the many payments accepted (Visa, MC, AMEX, Discover, ApplePay, GooglePay, VenMo, etc), Zettle makes accounting simple by automatically creating daily sales reports of each employee and providing the ability to keep track of inventory. Paypal has done a great job creating Zettle POS and app.

Cons

There's not much to dislike about Zettle, but I will say, our biggest challenge was getting acclimated to a new system after using PayPal Here for years. That said, the learning curve was not that difficult.

Alternatives Considered

Square Point of Sale

Reasons for Switching to PayPal Zettle

Because I had used PayPal Here previously, I decided to stay with PayPal and try Zettle.
Willie
  • Industry: Computer Hardware
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/09/2020

Most user friendly for accepting in person payments

Overall this app is the most user friendly I've ever used and the usage fees are minimal compared to other apps like paypal here I recommend this app to any small business

Pros

Love how easy this app is to use and love how you can save your product or service by individual selections for easy future checkout

Cons

I can't find anything I didn't like about this app I give it five stars two thumbs up. Every small business should use this app.

Hamed
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 04/10/2023

Best payment way

It so comfortable way and trusted one

Pros

It is the best payment digital process and fast in delivering and transfer.

Cons

I think will improve and it easy to deals with all product.

Tracy
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 10/10/2023

Good mid level

Overall a good value for the money

Pros

Pretty easy to use. Works better than my old program.

Cons

Could be a little easier to understand Better help menu / tutorials

Jennifer
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/02/2021

Great for POS

Pros

I like that it’s easy to use and has excellent reports

Cons

The only thing that I wish PayPal here would do is work with a PC computer

Alternatives Considered

Quickbooks Online

Reasons for Choosing PayPal Zettle

Ease of use, quicker deposits

Switched From

Square Virtual Terminal

Reasons for Switching to PayPal Zettle

Ease of use and availability on different platforms
Frank
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 31/12/2019

Very Helpful to a Small Business

We run an online auction and have 50 people a week coming to pick up their items. Some can pay with cash but in this day and age offering another option is critical. We do not accept checks but PayPal is a great tool for our customers.

Pros

The ability to receive funds without the worry of waiting for them to clear or become NSF. I receive an instant notification when funds are received from a customer.

Cons

The fees to receive funds should be a tad bit lower. I understand there is no subscription for the product I am using so there does need to be some type of revenue for the app, but as a small business these funds can quickly eat into our profit margin.

Alternatives Considered

Venmo

Reasons for Switching to PayPal Zettle

Name recognition and ease of use for the customer.
Verified Reviewer
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 26/03/2020

Relieable Product

It is becoming a cashless society and so this fills that void by allowing people to purchase product without cash.

Pros

It's been around a while so people know it by name when they hear about it. Easy to ask or send money, or send someone a request for money with a invoice.

Cons

That is cost so much to use it that I have to add a little cost to my card transactions to help offset the cost.

Alternatives Considered

CASH

Reasons for Switching to PayPal Zettle

It has been around longer so I just continued to use it when others came out.
abdelrhman
  • Industry: Program Development
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 19/11/2021

The most Security way to send and receive money all over the world

I started with Paypal 10 months ago when registering the account. I noticed a lot of procedures that I used to do in the beginning. They were redundant, but later I learned that they are very important because they help secure your account. Paypal is very secure. It uses 2FA.talking about transactions, paypal is Very fast in sending, receiving and paying with the application on the android and ios systems which makes the use easy. Paypal always updates the conditions in order to maintain the quality of the service with good customer service and very fast, for me in my work life Paypal represents a large part of my work as You can create a business type account that provides you with a lot of tools to connect your business with the application, I think it is the best so far

Pros

Paypal is very fast and easy to using more than others

Cons

The commission for direct withdrawal to a bank account or bank card is $5, which is somewhat high

Alternatives Considered

Stripe

Reasons for Switching to PayPal Zettle

Experimenting with all these applications, I knew that PayPal is better in terms of security and it helps me a lot in my work
Kevin
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 19/05/2020

PayPal Here App Exceeds Expectations

They offer peace of mind by maintaining up to the minute payment tracking and notifications. This is especially useful if PayPal is your primary form of payment used by your customers for online businesses. As I mentioned earlier, if there is ever an issue the matter is handled with an experienced live representative in a timely and efficient manner.

I think anyone who shops online should definitely give PayPal Here App a try and I assure you that it will not disappoint.

Pros

I love the various options that PayPal offers to its users. Not only does it allow my personal business to receive payments from anywhere and at any time, it also makes purchasing products through PayPal extremely easy and efficient. I use it for both my online business and as my main form of payment when shopping on websites. Nowadays most stores like Target, Wal-Mart and Best Buy accept PayPal and for a person who doesn't and has never had a credit card it is the best option for me.

You can also use PayPal to send and receive money to your friends as long as they have their own PayPal account as well. This has come in handy for me personally many times when I was at a loss of what to gift those hard to shop for friends during the Christmas holiday season. By sending them cash through PayPal, I knew that they would be able to pick out their own gift online and very often on sale.

Cons

The customer service could be improved a little bit when it comes to trying to talk to someone about an issue you may be experiencing. I have only had to contact customer service once due to the delay I was experiencing concerning a refund that I was supposed to have received within 3 days. On the 4th day with no refund on sight I contacted their customer service department and was answered within an hour with their assurance that they would handle the refund within 24 hours. After verifying proof of the purchase I was awaiting a refund on, PayPal issued my refund less than 4 hours later with a truly sincere apology for the complication occurring in the first place.

Fabian
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/04/2022

Get rid of ties and tortuous banking procedures, just use PayPal Zettle

The experience with PayPal Zettle SoftWare has been satisfactory, we have increased our sales and expanded our field of action, time, economic and human resources have been optimized, it has been a magnificent investment since with it many inconveniences that we had with it have been solved. the recession caused by the Covid19 pandemic, with this tool we have fulfilled our sales program without any problem.

Pros

It is worth the investment of this tool, it is an easy-to-use system, it allows you to have an inventory control with photographic history or barcode or as you best decide, in addition to having your income secure without counting on the cumbersome methods of the traditional financial systems to carry out your transactions, saving time and money, you can customize the processes in an orderly manner at the time of billing, the most important thing is that you have control all the time in each process, you have the support and technical backing of the service of attention to the client of the creators of this important SoftWare, that take care of all the needs and doubts of their clients. I HIGHLY RECOMMEND IT.

Cons

If we start to analyze this system in relation to others with similar characteristics and functionality, the PayPal Zettle SoftWare has certain things that do not even reach the point of disqualification, the inconveniences that arise are solved with a brief chat with the customer service and it is solved immediately, it is what we have verified in our company.

Harley
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/05/2020

My "Go To" Billing System

Makes record keeping and accounting a breeze for a small business.

Pros

Extremely user friendly. I use it exclusively for my companies billing as I provide service work and when paid through PayPal it automatically shows invoices marked paid. Recent loan program is also utilized and easy to use. Just set the percentage of money you want to have credited to loan and it is seamless. Never have to schedule a payment

Cons

It would be nice if cost were to be lowered for extensive usage as percentage can add up quickly, it seems the cost should be capped or percentage lowered the more utilized

Alternatives Considered

QuickBooks Desktop Pro

Reasons for Switching to PayPal Zettle

Ease of use for small business.
Bruno
  • Industry: Industrial Automation
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/08/2022

The best service to buy and sell safely and quickly.

Now we are providing services to our clients who are foreigners, they pay us through this platform safely, quickly and with low commissions. The benefits offered by Paypal Zettle are security, speed, trust, privacy. The important thing is that anyone who is starting their business can use this tool.

Pros

This tool is very good and above all safe, it allows you to pay for purchases abroad quickly and safely. It gives you all the benefits and charges you a small commission accessible to everyone. The tool is easy to use, as simple as creating an account and starting to manage your payments and expenses. The tool has been easy to integrate as we use it on a daily basis for our foreign clients who pay us for the service we provide.

Cons

Paypal Zettle is going excellent, so far I am satisfied with all the payments and purchases I have made. The tool is easy to use in all its aspects, the integration to our business processes has been very well accepted by our clients, since it is easier to process payments for both our clients and my company.

Verified Reviewer
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/07/2018

We use this exclusively for credit card payments in our bakery

I am able to take payments anywhere as I can run them through my cell phone, and I don't have to pay an outrageous monthly payment for the "privilege" of using a dedicated credit card processing system. PLUS the money appears in my account immediately so I can use it right away if I need to.

Pros

I have been a Paypal user for 14 years and trust them. I like that the PayPal Here app allows me to take payments on my cell phone (or other mobile device) anywhere. I use this to accept credit card payments at my bakery and also for my other businesses as well. Unlike other mobile payment apps, the money appears in my account immediately (thanks, Paypal!) so I can use it that day to purchase supplies or whatever I need. And I'm not spending an arm and a leg each month for a credit card processing system.

Cons

The pros so greatly outweigh any possible cons that I can't really think of any. I suppose it is a bit of an annoyance to pay extra to key in a credit card that won't swipe correctly, but really it's just a petty annoyance, not really a con.

Eric
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 03/03/2022

PayPal Zettle: An Efficient Point of Sale (POS) System and Payment Platform for Businesses

The framework is very simple, it has a simple plan and its functions include a system where you can see the payment history, sends receipt of every transaction and can likewise configure the POS framework, without any hindrance.

However, I think they should add more features to better integrate with various online accounts. The framework is very simple, it has a simple plan and its functions include a system where you can see the payment history, sends receipt of every transaction and can likewise configure the POS framework, without any hindrance.

However, I think they should add more features to better integrate with various online accounts.

Pros

This product is super easy to use. Indeed, even those with little information on it can utilize it easily. This product is super easy to use. Indeed, even those with little information on it can utilize it easily. It integrates with your PayPal account and the vast majority of customers know about it.

The system permits you to build a product library where you can import a product list from a spreadsheet, group the products by category, descriptions, etc. New products can be added, as well. Inventory can be managed from the system and you'll be notified when it is time to restock the products.

Cons

The system requires an account with PayPal which incorporates their terms and handling charges. For security, the system logs out regularly, which causes some frustration (only sometimes) on a portion of clients.

While it is easy to use, it requires some training for individuals that have never used it before to transactions are processed accurately. It normally takes a few uses before newer users feel comfortable using it with certainty.

Epiphanie
  • Industry: Utilities
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 29/06/2022

PAYPAL ZETTLE revise

Excellent! I have been a customer for over 1 years without any worries, as a saleswoman and buyer. I think the customer service is excellent and we talk to resourceful people who listen and express themselves well.

Pros

An online payment usually offers different options: credit card, debit card, bank transfer (which slows down the process because it is necessary to check the arrival of the money), and Paypal Zettle . In the latter case, this option makes it possible to secure the user since he does not have to give his data as in credit cards, but Paypal Zettle is rather associated with a bank account and thus offers a certain confidentiality when it comes to performing this transaction efficiently.

Cons

It is a platform that asks for commissions on certain transactions. Paypal Zettle charges a commission to the seller for the use of Paypal Zettle as a payment platform if it has a type of business and the sale is related to it. But he does not bill when a payment is made to an individual or to a company that has already set its price before the product purchased. There are personal and business account options that will be used in case you wish to associate a specific company as a payment option.

Mohamed
  • Industry: Design
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

5
Reviewed on 22/12/2022

PayPal Zettle is great for everyone

just loved it.

Pros

1- The payment solution is compatible with most vendors.2- carry out online transactions without having to communicate my bank details.3- Paypal can take control of the dispute and try to find a solution. It's a principle of trust that I really like.in general, It's easy to use and perfect for in-person selling.

Cons

Nothing. just one thing is PayPal security takes too long to accept new payments from a new PayPal account and that is waste of time.

Alternatives Considered

GoPOS

Reasons for Switching to PayPal Zettle

easy interface and trusted one.
Malick
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/12/2022

A very complete and useful product for its use in the business

For the use of this product it has helped me a lot in my business, and very practical for its use on the national and international market. I highly recommend

Pros

Paypal Zettle is a very high quality instrument with multiple advantages that allows its multiple users around the world. As a user in the first place it makes it easy for me to use for all my transactions in my daily life. I highly recommend its use to others without hesitation.

Cons

The price is still quite high compared to its direct competitor, which is 100 percent free. I think it's a pity that the best tutorials I found are those made by users on YouTube for example, and not directly by the company. I discovered several features by searching for hours on the internet when they could have been detailed in the tutorials.

Kim
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 29/05/2021

Money on the go

Great! Anyone who has paid bills online, made online purchases and/or does any form of billing should use PayPal.

Pros

That it's easily available for everyone to use and that it has simple step by step options that anyone can follow to pay or to be paid by anyone else even if they don't have a PayPal acct..There is a community feed, not assistance and you can mssg/chat/call customer service.

Cons

The .com site and the app offer the same options but in different setup/steps and that confusing for a newcomer as well as those of us who use them regular.

Pierrette
  • Industry: Capital Markets
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/04/2023

PayPal Zettle all in one

My self-employed experience is pretty good. Payments are coming in well, although sometimes it takes a little while..I tell myself that with the cryptography payment system, it will be fine, also, all the advantages and disadvantages will be mentioned on the mode of use of PayPal and Zettle. THANKS.

Pros

The many collection methods, both in the presence of the customer and remotely, the low start-up costs and the certification of the free application, make Zettle and PayPal an attractive solution for small and medium-sized businesses and for the self-employed .April 11. 2023.

Cons

Negative reviews from PayPal and Zettle usually stem from ignorance and non-compliance with the rules. Too bad for those who feel victimized. Simply improve your knowledge online and you will be satisfied.

2,183 reviews