User Reviews Overview
About Rippling
Streamline your business with Rippling’s all-in-one platform for HR, IT, payroll, and spend management. Effortlessly manage the entire employee lifecycle, from hiring to benefits administration. Automate HR tasks, ensure...
Learn moreAll Rippling Reviews Apply filters
Browse Rippling Reviews
All Rippling Reviews Apply filters
- Industry: Publishing
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Great product, friendly service
Rippling makes it easy for my employees to get paid, track PTO, do open enrollment for healthcare and it handles all the tax/compliance stuff with ease.
Pros
Rippling's Payroll is seamless and easy and their support in setting everything up (and transferring from my old provider was flawless). We manage our Benefits, PTO, Payroll, Worker's Comp all through their software. For benefits and Worker's Comp, it integrates with third parties seamlessly (our health insurance broker and a Worker's Comp company Rippling works with). But overall, I've appreciated their service above all else - requests are quickly and politely answered (not like my previous provider)
Cons
The reporting features leave a lot to be desired, but I can see them improving as they go. Today's payroll run surfaced a brand new report that wasn't there just two weeks ago, so I'm hopeful this is an area they are devoting more attention to.
Alternatives Considered
GustoReasons for Choosing Rippling
I ran into a number of issues where Zenefits support was slow to respond, then inflexible and unhelpful. In the end even my request to cancel Zenefits was ignored so long that it passed my renewal date and they tried to force me to pay for another year's service. It's a little strange that two companies founded by the same person could have such different service values. Glad I'm with Rippling.Switched From
TriNet Zenefits- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Great step up from Quickbooks Online Payroll
It makes it easier to hire employees, run payroll on time everytime, deal with the payroll taxes and fillings, and do basic management of employee laptops.
Pros
We purchased this after getting frustrated with Intuit's online payroll and there being errors and the customer service being useless.
In comparison the customer service at Rippling has been amazing, the onboarding was smooth - I was assigned a dedicated onboarding rep who met on Zoom with me to custom-tune the software to my needs.
I love that this makes onboarding easy with workflows - collecting t-shirt size, upload profile photo, eSign contracts and training, etc. All the stuff a large company would do for under $2000 per year for a company of 10 people. It is a great value. Also the MDM of company laptops is great.
Cons
No MDM for mobile phones and Windows clients can be buggy, no Okta SSO integration, and support can take a day or two to get back to you sometimes. Honestly not many cons; the software is great for the price.
Alternatives Considered
GustoReasons for Choosing Rippling
Intuit has awful customer service, and their product would randomly quit running payroll and require a verification that would take sometimes 1-2 weeks. It messed up our direct deposit schedule and I had to fly back early from vacation once to get manual checks printed. Never had an issue with Rippling.Reasons for Switching to Rippling
It was cheaper and more geared towards small under 50 user businesses.- Industry: Accounting
- Company size: 51–200 Employees
- Used Weekly for 1+ year
-
Review Source
Manage global teams in one unified system.
Pros
Manage global teams in one unified system.
Cons
The reporting is not as user friendly as it could be.
Top Rippling Alternatives
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Stay far away.
From the sales process to leaving Rippling every step of the way was filled with poor service. In addition to the above, an employee's benefits were cut off without prior approval, wage reports filed incorrectly and offshore customer service was contradictory, unaccountable and untrained. When I finally received service on the second level, I was subjected to more sales pitches, my favorite was the PEO person telling me that employees really couldn't reach the HR folks any way but email because, you know, this is a software company. Yep. One that shouldn't be in the payroll and HR business.
I have never had such a bad experience running payroll with any company, and this is something I have been doing for my company and client companies for over 25 years.
Pros
I liked leaving Rippling the most. I've used Paycom, ADP, QuickBooks payroll, none of whom are known to be easy and I would recommend all of them over this software. I did appreciate the email reminders for payroll, but that was it.
Cons
Onboarding. I was treated like a fool who didn't know what a payroll period ending date vs a check date was. The constant pop ups on login. The confusing user interface and poor reports. The horrible customer service.
Reasons for Choosing Rippling
We were upgrading to Quickbooks Online and I don't care for how their payroll reports integrate into the books. They are always on a cash basis and require journal entries to convert them to accrual.Switched From
QuickBooks PayrollReasons for Switching to Rippling
Software management which ended up being pricey and not necessary. We handle this better in house. I also had a client recommend it, who I think was inebriated when he suggested them.- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
-
Review Source
Ansen’s rippling HR review
Overall is a good business app for with all necessary features for a productive work day
Pros
The app has gone through many updates making it smooth and efficient and has all the features one would look for
Cons
Signing out users without permission from user
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
Biggest Issue is Pricing
The product works well and has several added value services we like all intergrated. Customer service is decent, mixed feelings on thier new AI chat bot, sometime you just need a human. Once again the bigest issue is pricing. Their list price is now $10 and comparables are $8; $2.00 per can add up fast.
Pros
The tech stack and features are awesome compaired to others.
Cons
Price increases ever year and list price has increase 25% in two years. The only reason we would leave is pricing, which this year came very close.
Reasons for Choosing Rippling
Gusto to Paylocity to Rippling. - Gusto good product, support sucks, pricing average, added value services expensive. - Paylocity onboarding, customer services, tax compliance, account data fees after cancelation, easy of use all SUCKS. Very unfriendly system. - Rippling good product, added value service great, support good, pricing high, 1099 pricing same as employees.Reasons for Switching to Rippling
More features and added value services to meet our needs.- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Modern payroll system
It’s actually pleasant to use the product and the UI is thoughtfully designed and easy to navigate. Without Rippling we would have needed someone full time to manage everything.
Pros
Love that they add new features all the time, making it easier and cheaper to manage al of our payroll, HR, benefits in one place. Also love the option to join their PEO which saved us $40,000 a year on healthcare.
Cons
Sometimes setting up healthcare can be very frustrating and confusing. For example, an employee signed up for an HSA even though we don’t offer that, and it was a headache to unwind.
Reasons for Switching to Rippling
Rippling has a much more expansive and mature product offering- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Excellent Platform for HR
Pros
I liked the simplicity and the thoughtfulness that is baked into the platform. Truly in a self-service fashion, once you get the hang of it, it becomes a frequent part of how you manage your company and your team.
Cons
Not much that I can think of, I wish the onboarding laundry list could be removed since I completed all of them.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Great Platform & Tool!!!
My overall experience has been great with this tool! I use it heavily for my business
Pros
I love rippling for my finances in my business
Cons
I actually dont have any thing I do like like about this program
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall easy to use
Pros
It is easy to use with a simple interface
Cons
It doesnt have as many features as other software
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Modernized Flexible Solutions
Pros
The smoothness of not only the implementation, but the usability of the program for both admins and employees.
Cons
As Rippling is still relatively new itself, there are some features or capabilities that are unique to our company - such as having multiple entities, banking needs, etc. - that Rippling doesn't quite offer yet- HOWEVER, our account manager and the support team have been receptive and responsive to our needs and are continuing to work on the things we need as we request them, which is great.
Reasons for Choosing Rippling
Not only was the customer/account service at ADP unreliable, the system itself was outdated, complicated, and not user friendly. We had several tax, payroll, and reporting issues occur with ADP and made the decision to move to a move modern solution.Switched From
ADP Workforce NowReasons for Switching to Rippling
Rippling offered us the ability to integrate many of our existing SaaS solutions via API to our account. Onboarding and Offboarding using one tool was a sell for us, as security is important to our company. The ability to accommodate all of our needs and the seamless reporting available were great selling points.Response from Rippling
Thanks for your feedback :) We're constantly working on building new features.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Best HR Tool I've Used
My overall experience with Rippling is really positive. I honestly can't recommend this product enough (and I do recommend it often!). I have been burned by many HR and Payroll systems in the past. I didn't think a simple, easy-to-use product existed but here we are. Thank you, Rippling!
Pros
The software is really easy to use for both our administrators and employees and the user interface is beautiful. It was relatively painless to implement and integrate into our business. It's a really smart system – based on past experience with other systems, I was skeptical that Rippling could really handle everything that was promised to us in our sales demos but it has fully met my expectations!
Onboarding and offboarding are quick and easy, and payroll basically runs itself. It also integrates nicely with most of our SaaS tools, which makes provisioning accounts really simple. It's amazing to be able to use one system to manage all of our HR, Payroll, Benefits and IT.
The best part is, Rippling continues to get better and better. They are constantly releasing new products, updates, and upgrades. They really listen to our product feature requests and are quick to make enhancements.
Cons
There really aren't any cons; however, if I had to say what I liked the least, it would be not having a direct phone number to call for immediate help. With that said, their online support team is super responsive and our dedicated CSM is willing to schedule calls with us if needed.
Reasons for Choosing Rippling
Our Company grew really quickly in 2019 and Quickbooks couldn't keep up.Switched From
QuickBooks Online- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Unique vision, powerful platform, excellent service
We were looking for a one stop shop to manage employee lifecycle (onboarding, management, offboarding) without having to have dedicated IT resources or disrupt our valuable engineers to carry out basic tasks like account provisioning and laptop configuration. While most HR platforms handle the basics of payroll and benefits, Rippling was unique in its approach to solving the IT side of the equation without having to build custom workflows or write a whole lot of scripts.
Overall, Rippling delivers on their vision and is backed by a great team of onboarding and success managers to ensure that everything runs smoothly and our employees are taken care of.
Pros
Rippling was intuitive and easy to get up and running. Setup was self guided with helpful information to ensure that we maintain compliance with federal and state regulations.
The initial load of employee data took little to no time and other than a couple of employees who struggled to upload their photos, I didn't have to assist anyone in setting up their profile, completing necessary documents, or setting up their bank account for payroll. Similar to onboarding employees for payroll, the benefits onboarding experience was straightforward, enabling us to rollout medical, dental, vision, and 401K all in one shot.
From here, it's time to get the IT side of the house in order, and we're excited to have an integrated experience that not only handles traditional HR onboarding, but also ensure that new employees arrive on day one ready to work, with a laptop and all their necessary software and SaaS accounts provisioned.
Cons
The overall application navigation was a little clumsy when we were first onboarded, lacking a breadcrumb menu experience that meant you had to return to the home screen to move between areas of the platform. That said, Rippling was highly responsive to feedback, and over the subsequent weeks rolled out revisions to their overall user experience that represent a significant improvement in moving between various areas of the platform.
Outside of that, there are a couple of areas I'd like to see improved. The first is to provide support for basic time entry, enabling contractors or hourly workers to log their time. This doesn't need to be fancy as there are dedicated offerings for companies that require advanced capabilities, but something as simple as hours per day would suffice. On top of that, it would be nice to provide a payroll calendar that is accessible to employees. Right now I can access the calendar as an admin, but perhaps make that available to everyone in the company.
Reasons for Switching to Rippling
Completeness of vision and breadth of capabilities. Gusto was P2 in the end, and while the overall product UI is more compelling, the IT management capabilities of Rippling (while coming in at a price premium) pushed them ahead.- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Automates HR & Great for Department of 1
I have been able to centralize the company's structure through HR, not IT. That is the most major difference.
Pros
The organization of HR by Title, Level, Department, or Team makes you think through your structure strategically to then define who should have access to what. From there, you have the ability to manage multiple software integrations that are essential for employee management, onboarding, and feel confident that access has been removed at the time of termination.
Cons
I would like to have more control in customizing the Employee Home to function more heavily as an Intranet. I like the simplicity of it though.
I would like to have Employee Relations added in Rippling - case management. Documentation of performance, PIP's, emails, reports from managers, complaints from employees, investigations, workflows and processes. If this could be attached to the employee profile, along with Performance Evaluations, that would round out the package.
Alternatives Considered
PaycomReasons for Choosing Rippling
I wanted to have software app integration and control of Onboarding checklists and Termination access checklists, without relying on memory, or excel, or some other way of knowing who has access to what. It was a big security change for the company.Switched From
GustoReasons for Switching to Rippling
Paycom is robust, but I researched the [SENSITIVE CONTENT] and I saw the benefits of understanding HR and IT together. I felt the platform of Rippling was easier as well, but it offered more features than Paycom, and still gives you the choice of integrating with 3rd party apps if you don't want to choose Rippilng's for any reason. Paycom didn't do that. You have to use their apps.- Industry: Internet
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Time is saved by having all HR data in one place
It is simple to keep track of your time in and time out, as well as your lunch and rest periods and overtime, when you use rippling. Vacation requests can be made with ease, as can checking the available balance. This is a fantastic method of tracking such data if you are responsible for a large number of employees. The active benefits to employees are also plain to notice.
Pros
Leave off, vacation, sick time, and working from home are all tracked in Rippling. Our insurance details, pay stubs, and company structure are all readily available through Rippling. It's convenient to have everything in one spot rather than constantly bug HR.
Cons
The user interface is boring. The dashboard should provide easy access to frequently used software like time tracking. Despite my objections, I am frequently required to use a two-factor authentication process.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Easy-to-use and deploy HRIS that centralizes IT Asset Management and HR functions in to one...
Pros
Overall the product is easy-to-use and deploy. For a smaller company, being able to deploy an HRIS that also ties in the basic IT and security functions related to off-boarding and onboarding new employees is a huge benefit. We (IT/infosec) wanted an HR-driven provisioning process and still wanted to leverage our SSO platform Okta. Rippling let us do this and it's working very well for us. It's a simple integration and set up and as a small company, that's what we wanted.
Cons
There were significant issues with their inventory management functionality (the warehouse and store) around tracking/status and shipping/order times. Inventory for devices was hit-or-miss as well. It ended up being easier and less of a headache for us to handle it ourselves. Their device management platform lacks some of the features that the larger players like JAMF or InTune have, but the basics work well. Logging for scripting or profile deployments is basic at-best and is tough to use when troubleshooting.
Alternatives Considered
BambooHRReasons for Choosing Rippling
We needed a more robust HRIS platform that integrated with our Okta SSO platformSwitched From
GustoReasons for Switching to Rippling
HR liked the payroll and benefits modules better in Rippling- Industry: Political Organization
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall Review of Rippling
Overall our experience has been very positive and we have a lot of love for Rippling as a system. It is by no means perfect, but it has been very good to us! My advice, should you choose Rippling, would be to take your time, plan ahead, and lean on their team to support you through the process.
Pros
The full-service payroll is leagues above anything else I’ve used. It is intuitive, user-friendly, and customizable. Rippling is also a great support for maintaining compliance with pay and taxes, which is helpful when you have limited staff. For reference, I have used Paychex, ADP, and Gusto. The ease of use for employees is really great. Our staff were a little hard to get on the Rippling train, but once it was up and running, everyone had positive feedback for us! Again, Rippling is very intuitive and their team is usually really great and guessing what questions employees would have, and making sure that their prompts and applications cover that. The support is unmatched. As a non-profit organization, we have always had tons of clunkiness in our systems, because they’re built for a corporate set up. This was the case for Rippling too, BUT their support teams have been nothing less than brilliant at answering our questions, creating innovative solutions for us, and helping our world fit into Rippling, comfortably.
Cons
Regional insurance providers aren’t always supported in the Benefits Administration application. We have a regional provider with some unique waiting periods and, unfortunately, Rippling cannot support that at this time. What this means is that we handle our healthcare insurance manually, which is a real pain. With innovation comes lots of changes and they are sometimes hard to keep up with. Rippling is a growing platform and they strive to innovate often which can sometimes lead to a lot of change fatigue, especially with staff members. There is a bit of a learning curve for folks who are administrating/implementing as a non-profit. We ambitiously tried to “fast-track” our implementation which was totally the wrong call. Rippling is fantastic once it is implemented, but can be a challenge in the beginning and with any changes you need to make to fit your world into it.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Could be awesome
It's great software, but we can barely use any of the features given the pricing model. It doesn't make sense for us to have to pay $8-$10 for every user per month every time you want to add the smallest feature. These features would make our operations run smoother, but we would barely use them and it doesn't make sense for our business. I really wish there was another way or at least allow us to integrate with other softwares for free. I foresee us jumping ship if there is an affordable way to handle the comprehensive features that Rippling offers. I really want to love this software but they are pricing us out of being able to actually use the software given our staff is mostly all part time. It doesn't make economic sense for us. Really frustrating. Also the support is been really frustrating. The billing is also confusing and doesn't make us feel good about using the platform. Explanations are not straightforward.
Pros
The software is actually good, probably better than most competitors.
Cons
It's not a good fit for most small businesses that are doing high volume low margin sales with lots of part time employees. We would love to be able to actually use most of the features but the cost structure is prohibitive. The onboarding was really not straightforward and honestly did not feel good at all. The difference between sales and the support agents was disappointing.
- Industry: Events Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Rippling is great for small to mid-size businesses
My payroll administration is now streamlined and I can keep track of expense reimbursements much more easily. Rippling also "talks to" my retirement plan administrator so that process is automated.
Pros
The integration was very easy, the set up is simple to maintain, the reports are just what is needed.
Cons
As much as I like the chat and help functions, sometimes getting a person on the phone is needed. Currently going through the chat to get to a live person can be frustrating.
Reasons for Choosing Rippling
ADP was far more expensive.Switched From
RUN Powered by ADPReasons for Switching to Rippling
Rippling seemed to have all of the features that I wanted.- Industry: Retail
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
-
Review Source
Rippling is an easy-to-use and very complete program. I recommend it, it's fabulous.
Rippling's ability to combine HR and payroll features so efficiently surprised me the most. There is no longer a need for multiple pieces of software and the associated risk of data inconsistencies in order to manage employee information, benefits, time off, and performance reviews. We've been able to save a lot of time and effort because to the reduction of manual operations in HR and payroll.
Pros
One of my favorite features of Rippling is the ease with which employees can access all of the information they would need, be it related to health benefits, salary, time off, or spending. Employees have flexible options for managing their 401(k) and direct deposit. No longer will you need to coordinate these kind of modifications with a member of the HR department. Rippling is quite simple to use. Both workers and businesses gain autonomy as a result.
Cons
Producing report inside of Rippling is one of those tasks that I find to be extremely difficult. When it comes to the creation of the precise reports that I require, I have not found it to be very user-friendly in my experience. Even though I freely acknowledge that I may not have a lot of experience with technology, I do wish that the process of creating reports may be made less complicated.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Ideal for training new employees and completing projects
For new hires, Rippling stands out as the finest onboarding experience since it allows them to get up to speed rapidly with no handholding from HR. Rippling has given a lot of thought to the platform's self-service features.
Pros
Rippling's time and attendance feature and payroll services are two of the most user-friendly tools I've used in my professional life. The cost of the service meets our requirements. My issues with my core HR department have been resolved thanks to rippling. My time and attendance, payroll, and onboarding are all taken care of by them.
Cons
It would be convenient to have all of the performance management and other related modules in one place, rather than switching between different programs.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 2+ years
-
Review Source
It allows me to facilitate the process of hiring tasks
Everything has a place, and I can quickly locate the information I need. The signup process is straightforward and practical. It's a fantastic tool for keeping everyone on the same page, from workers to supervisors.
Pros
The streamlined instructions for new recruit tasks were really helpful. I also like being able to access all of my company's data from a one app. Because of ripple, I was able to immediately begin new hire tasks, take care of my benefits, and handle all other aspects of the new hiring procedures.
Cons
Absolutely nothing about this is counterproductive. The system's user interface and functionality meet my needs, so that's good. However, the structure of this review is not something I enjoy. Make a check box survey out of it. I don't have answers to several of the inquiries, such as which product version and options the company currently uses.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
All The Important Pieces Simplified
Pros
This website is a game-changer for businesses of all sizes. It offers excellent payroll features, HR features, and time tracking, all in one place.The payroll features on Rippling are top-notch. It's easy to set up and manage payroll for your entire team. You can automate your payroll and even integrate your benefits programs. You can also access paystubs and tax documents online, making it easy for you and your employees to stay on top of payroll.The HR features on Rippling are also impressive. You can manage employee data, track time off, and create custom workflows. You can also automate onboarding and offboarding processes, saving you time and ensuring that everything is handled accurately.The time tracking feature on Rippling is another standout feature. It's easy for employees to clock in and out, and you can set up custom time-off policies. You can also track time spent on projects, making it easy to manage your team's workload.Overall, Rippling.com is an excellent HR management solution. Its payroll features, HR features, and time tracking are all top-notch, making it easy to manage your team and your business. Plus, it's user-friendly and easy to navigate, making it a great choice for businesses of all sizes.
Cons
I don't have anything I'd want to improve at this time.
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
A lot to like, but if you need payroll be wary
As I mentioned, on the HR side of things, it is fairly easy to use Rippling. Payroll has its positives, until something goes wrong and then it is the worst nightmare and time suck that you will experience with a payroll software. As you can tell I am pretty frustrated. This isn't my first time that I have searched for other alternatives. I am considering other options at this point. Somehow the last five times I went through this they came through in the end but not before exhausting me, their customer and my accountant. It's not fun to rack up bills fixing the mistakes for software that I am paying for. If I change it will be to one of the payroll services with phone support.
Pros
Rippling on the whole is fairly easy to use and employee friendly, until you get to payroll.
Cons
The customer support setup is dreadful. Again, the people are nice, but the way it is handled is not acceptable for payroll. Payroll needs to have phone support as it is a time sensitive issue. I have been through all their growing pains, and feel like I should be compensated for debugging their software. They brought taxes in house and now several tax forms are late, again!
There is no transparency with your payroll taxes or payments. I reached out to my account representative and his email address is no longer valid. ARGH. The inability to ever reach them via phone is a huge negative and the email support ticketing system is ridiculous if you have payroll questions.
Also several of my open issues were never resolved, and they were over a broad range of issues involving payroll, pto, and insurance, yet they closed all the tickets. Again, promises promises on anything that isn't working correctly.
The funding may be rolling in for Mr. Conrad, but they are losing grasp of the basics, as well as the items that used to function properly. At some point the reviews will not be so kind if this continues. If they resolve customer support I would be a much happier customer.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
I Replaced 9 Separate Web Services with ONLY Rippling
Pros
Does everything you need... really... Onboarding, Background Checks, Employment/Education Verification, Payroll, PTO, Single Sign-On, Hardware Management, 401(k) through Guideline, Health Insurance, Dental/Vision/LTD/Life Insurance, on and on and on.
Service is immediate... while other companies fail at email only service, Rippling nails it... in like 3 minutes usually... way faster and more precise than a phone call. Sometimes the founder even takes care of my requests... no really... the founder.
Employees never ask me to train them anymore, it's so slick and easy to use. Really happy.
Cons
The only con is that I can't change an employee's username to their work email... it's always their personal email that they set input when they sign their offer letter... but the more I think about it it doesn't really matter.