Fleet Complete Reviews

Pros

The ease of use is great, allowing us to see and track all vehicles in our fleet. We can run a number of reports which help us manage our vehicles and personel.

Cons

Adding Points of Interest isn't as easy as we would have hoped and we would like to see more routing tools that can help with planning and efficiency.

Pros

Technical solutions, technical support, customer service

Cons

The time it takes to create an individual solution. But the result is good.

Pros

Nothing. From Day 1, it did not have the functionality that was advertised.

Cons

The sales team lied through their teeth. I was told that I could either pay for the device up front or get the devices for free but sign a 3 year contract with an early termination fee. I chose to pay for the devices. However, in the fine print, they kept the early termination fee.

The devices immediately did not have the abilities that were advertised. Support was no help. ~1.5 years in, devices stopped working one by one. Support was no help.

When I tried to cancel, they wouldn't let me because I had an open support ticket (the fact that devices wouldn't work but they couldn't figure it out), so I was continually paying ~$340 / month even tho we transitioned to a different provider - because even the GPSs stopped working.

Still got charged an early termination fee at the end of ~$1,400 even though I paid for the devices and was told I wouldn't and the only reason I was cancelling was because they did not work! Shameful.

Support was horrible too, they would just transfer me to AT&T, which would transfer me back. Most recently, support calls won't even connect. It just asks for you to press a number for your desired language on repeat but never connects when you press it.

Pros

I like all the features that are included like the tracking, the reminders, and even the warnings and speed limits you can set for your fleet. It keeps driving so much safer. It also makes it easier to schedule appointments for preventative maintenances

Cons

Sometimes the website can be a little difficult to navigate and the connections with the vehicle can be a little spotty sometimes, but overall it doesn't pose too much of an issue

Pros

Ease of use is easily where Fleet Complete excels. All functions are easy to find and access.

Cons

When we first started using Fleet Complete there were regular service outages that were frustrating. Luckily, those outages are now few and far between.

Alternatives Considered

Geotab

Reasons for Switching to Fleet Complete

The sales team from Telus and GoMobile were instrumental in our decision, along with the ability for us to partner with Fleet Complete on a month-to-month basis (no contract).

Pros

Good prices compared to other companies services.

Cons

It’s hard to get help with customer service nobody knows the right connection to transfer you for help it’s like they don’t even know the product they sell. Second when I no longer needed the service I tried to cancel it they didn’t & kept sending me a bill. I finally got them to cancel again lol then another bill came in saying early contract termination & equipment. Now that’s why I sold on the product no contract & I paid in two installments for the equipment then when I tried to contact the initial people that sold me the product which I asked over & over was there a contract just to double check what I read they assured me there wasn’t & I double checked again before signed no answer left VM’s no call back the good price isn’t worth the hassle.

Pros

I do like the software if it were fully and properly functionable however it is not... we have been with FC since may of 2019 and have had unbelievable issues. IFTA reporting issues. non working cameras, not properly tracking drivers with trucks, ODM reporting issues, other reporting issues. all issues have been sent to support over and over again and they never get fixed. at this point I feel like we were sold a faulty product. amongst things not working we got stuck paying for features that don't work or that are not of use to us. the people I work with directly that are assigned to my account are great but whomever they send higher up support tickets to seem to not know their own product or how to fix it. this switch to your software has been a major headache and has made my job very difficult on a daily level.

Cons

same as above, also it is very much so a hassle to have to use a different app for all the functions. due to this specifically (since we were not told they were all on different apps) we will be and have cut out a lot that we were wanting. having to use any different apps multiple times per day is not convenient for any driver.

Alternatives Considered

Fleet Mobility

Reasons for Choosing Fleet Complete

needed to upgrade equipment and wanted cameras and were having some issues with the older units.

Switched From

Fleet Mobility

Reasons for Switching to Fleet Complete

we were sold on the functions, cameras, easiness to use and pricing.

Pros

It is a great program when it works. We used it for 10 years +

Cons

The worst customer service. You can call in for help but the operator is limited with what they are able to do. They can escalate your issue to a level 2 but are unable to give you contact with who is working on your case. They will not fix anything they just open a ticket. Make you provided them with the serial numbers of the gps units, make you take pictures of everything and then close the case. So you have to start all over again. Misinformation by the manager handling Telus fleet complete account. They don’t stand behind their work.We have used fleet complete for over 10 years. We haven’t been able to use the maintenance feature that we have relied on in the past because they updated there system and lost years of historical maintenance information.Paying for 3 months of service that you are not receiving is frustrating and a breach of contract.

Pros

Easy to use the software, truck installation has simple to follow instructions. Customer service has always helped me when there are technological issues I cannot resolve on my own.

Cons

Sometimes there is a wait for someone to be available for phone help, also it is hard to communicate with my area representative.

Pros

Basically, only the ''new Hub''. Nothing more

Cons

The technology itself is way behind of the competition, the technical support was horrible and incompetent. Unable to fix multiple problem in 3 weeks. Constenly have to repeat my problem to 3 members of their technical support. Just dont do business with them E-V-E-R.

Pros

see overall experience and working directly with the [sensitive content hidden] of the company

Cons

I do not have any at this time and we are working thru questions

Pros

It is simple and fast to use on my computer! I love being able to generate data for my IFTA reports each quarter and Fleet Complete breaks it down to a simple process that gives me an abundance of data I need!

Cons

I think the only thing would be from our mechanical side, of being able to install the trackers inside our garage and not outside in inclement weather. In order to register a connection we need an unobstructed signal from the satellite and being the garage gives a hindrance to it!
But all in all, if that is OUR only take back from a system that offers so much to us that is valuable, we would be stupid to go elsewhere!

Pros

I guess the asset sensors, but who knows how accurate those thing are. Considering all the other problems I could care less about that Feature

Cons

Dash cameras seem to catch everything except crashes. 3 different incidents have happened to our drivers and not one was caught on camera. Good luck trying to get the footage from tech support. More than likely you will hear it has been escalated to tier 2 tech support where you will never hear about it again. By the way no one in tier 2 tech support will talk to you.

Pros

I liked the selling point of the app where I can track my trucks delivering product to clients.

Cons

The FT1 device does not work well. one of the device stropped working and I could not get technical support that fixed the issue. They kept saying they were escalating the case to the next level to see if I need a replacement but nothing would come of it(I would wait one month).

Pros

Still trying to find a silver lining in the product.

Cons

When I talked with AT&T Representative and they pushed me over to Fleet Complete, representative., our representative was very responsive and guaranteed their devices would work on our fleet for tracking location and maintenance intervals. After the sale and several issues, she has not been in contact and continues to avoid getting the issues resolved. Had to rate the software when I was lied to and it isn't providing the service as advertised.

Pros

It was fairly easy to install and use - when it actually was working

Cons

Service is inconsistent with severe lags at times. I would have times it showed a vehicle at locations 10 miles apart at the same time. Hardware was unreliable and no customer service. I had a unit not working for 2 years.

Pros

It meets the bare minimum needs for tracking and reporting but that's about it.

Cons

Basic account features with no customization for account access. They are quick to complete a sale but then have no concerns about delivering the product they have promised.

The units regularly do not capture the drives in their entirety.

Pros

Nothing worked well

Cons

They cannot solve a problem that we have had since June at least. I have to keep calling them and re-opening the ticket. For some reason, they think that after I notify them of a problem and enough time has passed they feel they can give up and close the ticket.
Only works for one vehicle. Cannot schedule multiple vehicles separately.
Software is slow

Pros

THIS IS A GREAT TOOL. I LIKE THE EASE OF USING THIS TO TRACK DRIVERS. THIS TOOL ALLOWS US TO BETTER SERVICE OUR CUSTOMERS AND CUTS DOWN ON WAIT TIME FOR CUSTOMER TO FIND OUT WHERE THEIR PARTS ARE.

Cons

DOESN'T UPDATE AS QUICKLY AS I WOULD LIKE.

Pros

Knowing where my trucks are at all times

Cons

The system is not as user friendly as I would like. We have issues with our GPS units powering on and off in the trucks.

Pros

This software gets you all the features and functions of the biggest GPS providers. The app is getting better and better.

Cons

At the time I was using it, it was not web-based and required a program to run. All the bell and whistles cluttered the use. GPS can do a lot, but we really only need it to see where a vehicle is or was. Very little need for features like Geo-Fencing.

Pros

PM reminders are great. Reports which inform you of how the fleet is being driven, Idle times etc...

Cons

A little finicky on the web based app. Not super easy to navigate to certain functions

Pros

That I am able to track my technicians at all times. I love the breadcrumb feature.

Cons

That at times it takes longer to update than I would like.

Pros

The ability to track physical location and maintenance items for vehicles is crucial for our motor pool operation. Not only does it help with the day to day operations, it helps preserve our vehicles long term.

Cons

I do wish that the automated reports could point out items such as low tire pressure, low DEF, etc.

Pros

If everything worked this software would be excellent. Very competitive pricing.

Cons

The software does not track your assets in real time, often taking hours to update, if information updates at all. Many units stop working for no reason. Odometers are progressively off. They are in the middle of transitioning from as desktop to a web-based platform and they do not work well together. My first invoice was 293 pages long. Units work off AT&T and the signal is poor in Midwest.