Stayflexi Reviews

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
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User Reviews Overview

About Stayflexi

Stayflexi is a property management software that helps businesses in the hospitality industry manage various administrative operations related to housekeeping, room bookings, payment processing and more. Professionals can handle...

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Feature ratings

Value for Money
4.6
Functionality
4.5
Ease of Use
4.7
Customer Support
4.7

Browse Stayflexi Reviews

120 of 120 reviews
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Verified Reviewer
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/10/2024

A must have tool for Hospitality industry

It's been good for now. The support has been excellent and onboarding was good too

Pros

Haven't had any bugs till today and is working smooth. The support is also very good

Cons

Feel the reservation calender view could be better. Also they could show insights on homestays too

Response from Stayflexi

Dear Hotelier,

Thank you so much for your valuable feedback! We’re happy to hear that Stayflexi has been running smoothly for you without any issues and that our support team has been able to provide excellent service during your experience.

We appreciate your suggestions regarding the reservation calendar view and insights for homestays. We’ll take this into consideration as we continue to enhance the platform. Your feedback helps us improve, and we’re grateful for your insights.

Thank you for choosing Stayflexi over NextPax! If you ever need further assistance or have additional ideas, feel free to reach out. We’re always here to help.

Warm regards,
The Stayflexi Team

Replied 20/11/2024
Ankit
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 15/10/2024

All in one Integrated hotel Management Software

Good experience with Software specially stability and User Interface. Good thing is all bookings from different sources can be manage in single software.

Pros

Magic Link a tool to upsell hotel ammenities
Whatsapp Integration which helps on interacting with on real time basis.
Channel Manager.
Revenue Management
OTA messaging
OTA & Google Review Management

Cons

They have everything just need to work on AI side since it will reduce manual work wherever possible.

Alternatives Considered

Hotelogix

Reasons for Choosing Stayflexi

Pricing and They were not providing whatsapp integration and

Switched From

eZee Frontdesk

Reasons for Switching to Stayflexi

Pricing and features. Value for Money whatever I was looking for I got it here.

Response from Stayflexi

Dear Ankit,

Thank you so much for your wonderful review! We’re delighted to hear that Stayflexi has provided you with a seamless experience, and that tools like Magic Link, WhatsApp Integration, and the Channel Manager have been valuable in improving your operations. We're also glad that you find the stability and user interface of the software to be beneficial.

We appreciate your suggestion about integrating AI to reduce manual work, and we’re always exploring ways to enhance our features and make processes more efficient. Your feedback helps us prioritize improvements, and we will definitely keep this in mind as we move forward.

Thank you for choosing Stayflexi over Hotelogix and eZee Frontdesk. We’re happy to be providing the value and features you were looking for, and we look forward to continuing to support you as your business grows.

If you need anything or have further suggestions, feel free to reach out anytime!

Warm regards,
The Stayflexi Team

Replied 20/11/2024
Vijay
Vijay
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 12/04/2024

Don't Pay Marutham Resort Through STayFlexi

Users beware, Stay Flexi is collecting money on behalf of Marutham Village Resort in Mahabalipuram and is denying receiving the payment. Unfortunately, they even deny owing the UPI id [sensitive content hidden]
, which is still listed on the Marutham Resort website when you book a room. I made a payment to this UPI id on 7th April'2024, and the payment transfer has been confirmed to me by both HDFC Bank and Gpay, through which the payment was made. HOwever, StayFlexi is denying having received the payment, infact they even disown the UPI id "[sensitive content hidden]
" as theirs. Don't transfer to Marutham Resort using StayFlexi's platform.

Pros

I didn't like anything about StayFlexi as they are not in control of the funds they collect on behalf of their customers, they even deny owning the UPI id they use to collect the money.

Response from Stayflexi

Dear Vijay
Upon further verification with our Razorpay Payment Gateway, we were informed that if a guest makes a payment using a saved VPA instead of a mapped VPA (sent via link), the payment gateway lacks the necessary details to link the payment to a merchant. Consequently, the payment is directed to the Razorpay nodal account and subsequently refunded to the guest's bank account within 5-7 bank working days.
Therefore, the payment made from your end was not captured in Stayflexi account. As mentioned by Razorpay you should have received the refund.

Team Stayflexi

Replied 19/04/2024

Top Stayflexi Alternatives

Puneeth
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 05/11/2024

Stayflexi review - 5xSME Solutions

All good so far. The support team is very responsive.

Pros

Interface is very easy to use. And designed to get the work done swiftly.

Cons

There are too many reports. We need a simple and dedicated report on Revenue, Room nights, pickup, and pace

Response from Stayflexi

Dear Puneeth,

Thank you for your great review and for highlighting the ease of use and responsiveness of our support team! We’re thrilled to hear that Stayflexi is meeting your needs and that you found it easier to use compared to your previous platform, ResAvenue.

We appreciate your feedback regarding the number of reports available. We understand that having too many options can sometimes be overwhelming, and we’re happy to share that we’ve given hoteliers access to all reports so they can select the ones that best fit their requirements.

Your suggestion for a simple, dedicated report on Revenue, Room Nights, Pickup, and Pace is valuable, and we will certainly look into streamlining this process to make reporting more efficient for you.

Thank you for choosing Stayflexi! We’re here to help, and if there’s anything else we can do to further enhance your experience, please don’t hesitate to reach out.

Warm regards,
The Stayflexi Team

Replied 20/11/2024
Sunil
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/11/2024

We strongly suggest using Stayflexi.

Pros

Arnnas Resort , Konkan Divisio.
The software is simple and user-friendly, with a clear, straightforward design. Setting it up is quick and easy, and if you have any questions, the account manager responds quickly. The team is also supportive during the setup process. Most importantly, they listen to user feedback and make improvements quickly.

Cons

I do not have any real cons for stayflexi product.

Response from Stayflexi

Dear Sunil,

Thank you so much for your glowing review and kind words about Stayflexi! We’re thrilled to hear that you find our software simple, user-friendly, and easy to set up. Ensuring our clients have a seamless experience and quick support is always our top priority, and we’re glad we could meet your expectations.

Your appreciation for our team’s responsiveness and commitment to listening to feedback means a lot to us. It’s clients like you who help us improve continuously and strive to deliver the best solutions in the industry.

We’re also happy to know that switching from Djubo to Stayflexi has addressed your concerns with response time and syncing issues. Our goal is to ensure that your operations run smoothly and efficiently.

If you ever have any suggestions or new feature ideas, please don’t hesitate to reach out. Your feedback is invaluable to us!

Warm regards,
Stayflexi Team

Replied 20/11/2024
Pradipta
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 21/11/2024

Very simple and reliable pms software

Its really a great software if you are a hotelier who wants pms for hour hotel.Their mobile app does all the work except for sone you need laptop but overall good one

Pros

Very simple user interface of the software

Cons

google hotel booking comission charge is higher than other softwares i used loke ezee pms and bookingjini

Iti
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
3

3
Reviewed on 26/11/2024

Improve your services

My overall experience with Stayflexi has been okay. While the platform is functional and offers useful features, delayed support responses and limited options for correcting bookings and billings could be improved."

Pros

Booking process is little bit flexible use friendly

Cons

Stayflexi could improve by enhancing its property support responsiveness and providing more options for correcting billings and bookings. At times, support responses and email replies are delayed, which could be addressed for a smoother user experience."

Alternatives Considered

eZee Reservation

Reasons for Switching to Stayflexi

I find Stayflexi easy to use and very cost-effective, which is why I choose it for my needs
Y
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 23/04/2024

Good but can be even better

Good so far . We have only been back on the platform for 4 months so not yet the best time to assess and comment

Pros

Stayflexi needs to evolve further. We have been on the platform since 2019 and have seen them grow. Their prices have increased significantly and their services have improved as well. The pricing needs to be made more competitive for them to get into the smaller hotel segment which is the largest segment in the indian scenario . Overall their customer service is top class. Their response is very professional and hence even at a higher price we rather work with them than some other available options out there.

Cons

Stayflexi promoting their brand name and image on our custoer database which is not acceptable. When a booking is made the promotional msg must have the hotel name not the channel manager name. The same has been pointed out several times but not corrected so far.

Alternatives Considered

AxisRooms and STAAH Channel Manager

Reasons for Choosing Stayflexi

They dont offer a professional service hence not satisfied

Switched From

AxisRooms

Reasons for Switching to Stayflexi

Better relationship with stayflexi and better response from them at all times
Rituraj
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/11/2024

Excellent Channel Manager

Very satisfied with customer support & software is easy to understand as well as use.

Pros

Easy to use, excellent customer support, affordable

Cons

Nothing as such. Everything works well for me.

Nitesh
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/10/2024

Jaishnavi Homestay Mukteshwar

Staf flexi is better than others in terms of price , support, easy to use

Pros

Customer support , flexible stay option,alerts notifications, activity dashboard

Cons

Nothing is least everything is good so I did nt think about the least .

Ravish
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/10/2024

Good stayflexi

Excellent will recommend this software to my other friends as well

Pros

Clears issues quickly anytime there is a doubt all issues are.sorted.

Cons

All are good never faced any negative aspects of stayflexi

Response from Stayflexi

Dear Ravish,

Thank you for your wonderful feedback! We’re so happy to hear that Stayflexi has been able to resolve any doubts or issues quickly and that you’ve had a positive experience overall.

It’s great to know you haven’t faced any negative aspects of our software, and we truly appreciate your recommendation to others. Your support means a lot to us, and we’re here to ensure that your experience continues to be excellent.

If you ever need assistance or have any suggestions, don’t hesitate to reach out. Thanks again for choosing Stayflexi!

Warm regards,
The Stayflexi Team

Replied 20/11/2024
Jayjeeth
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
5
Customer Support
5

5
Reviewed on 29/11/2024

Good features but need to develop more as per hotel and resort

Ok but still need to develop some of it which will help hotels and resort

Pros

Some Features are nice but wont give us accurate report which is the sad part and we have requested their team to come and visit our resort to train us physically

Cons

Team is good but effective training is required by team so that we can make good use of its new features

Nikhil
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 19/11/2024

Good Experience

Its good, i have been using since last 1 year, there could be an integration with hotel PMS that would make job easy

Pros

Easy accessible
Easy to understand
Fast UX

Cons

It doesnt have a integration with the hotel PMS

Alternatives Considered

Maximizer CRM

Reasons for Switching to Stayflexi

Better sales through dedicated expertise
Burhanuddin
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 26/09/2024

Vipingo Ridge & Stayflexi

So far so good, the support is amazing, keep it up ([sensitive content hidden])

Pros

Easy to use, all functions are descriptive that makes it easy for the user to find what he or she is looking for.

Cons

Too many restrictions. Basic things like room ids adding and subtracting should be available for users

Siva
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 12/11/2024

Good service

Pros

One stop booking engine for room allocation, there will be no over lap booking

Cons

Nothing for now. If anything I find I will mention in future.

Aurelia
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/06/2024

Good price/quality software

Good and valuable one. Some improvements to ne done but for a medium business i would choose it once again.

Pros

Love the fact that is easy to use on any device, good value for money, the support is such a great help, especially [sensitive content hidden]. Overall dynamic, interactive and useful.

Cons

Only think i do not like is the lack of correct reports, and all things related to Revenue Managements needs improvement.

Mahendra Singh
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 14/11/2024

Excellent Software

An excellent software that's both intuitive and powerful, offering a user-friendly interface and robust features. It streamlines workflows and improves productivity, making it a fantastic tool for professionals and beginners alike.

Pros

It has many good features. .

Cons

1). It doesn't show the existing Tariff while changing the tariff.

2). There is no option of offering discount.

3). Increase/Decrease price, there is no option of reversal.

Renish
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/11/2024

The habitat suites - revenue management

Pros

“On-time support and service delivery by [sensitive content hidden]”

Cons

Consistency and timely updates ,on time rate and promotion updates

Kausar
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/01/2024

The user interface of the StayFlexi is incredibly intuitive and user-friendly

Pros

I appreciate the responsiveness and professionalism of your customer support team. Whenever I've had questions or needed assistance, the support team at StayFlexi has been quick to respond, providing clear and helpful guidance.

Cons

Nothing, It is very easy to use, Whether it's inventory updates, pricing adjustments, or any other changes, the speed at which the platform processes and reflects these updates is commendable.

Response from Stayflexi

Thank you for your positive feedback! We are delighted that you find StayFlexi's user interface intuitive. Your appreciation for our responsive and professional customer support team is valued. We're thrilled to provide you with a seamless experience for inventory and pricing adjustments. Your satisfaction is our priority, and we appreciate your kind words. If you have any further suggestions or feedback, feel free to share!
Thanks
Team Stayflexi

Replied 15/02/2024
B Srikanth
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
5

5
Reviewed on 19/01/2024

Stayflexi User Experience

Pros

Inventory & price management is on top of the list. Another feature which is really helpful is changing individual day's inventories & price over the 'Rates & Inventory' calendar

Cons

User interface & limitations in using mobile app

Response from Stayflexi

Thank you for sharing your StayFlexi experience! We appreciate your positive remarks on inventory and price management. Your feedback on the user interface and mobile app limitations is noted, and we are dedicated to continuous improvement for a better user experience.
Thanks
Team Stayflexi

Replied 15/02/2024
Pradeep
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/04/2024

Product Feedback

Managing various aspects of hotel operations, such as pricing and room allocations. Integration is seen as a major advantage, streamlining processes and reducing manual work. Additionally, the automation features save time and enhance overall productivity.

Pros

Ease of use, Analytics and Insights, reporting section and flex payment.

Cons

Dynamic pricing solution should be enhanced

Karan
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/04/2024

Nice Product

Pros

Real time rates and inventory...takes less then 10 seconds for any update

Cons

trying to integrate with some PMS companied for more smooth operations

Ranbir
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/01/2024

Excellent Service

Pros

1. Quick Response
2. Very Helpful
3. Good Behaviour

Cons

Always helpful everything is on time nothing say to bad

Response from Stayflexi

Thank you for your kind words! We appreciate your feedback.Your satisfaction is our priority, and we're glad to have met your expectations. If you ever have suggestions for improvement, feel free to share. We look forward to continuing to provide excellent service for you.
Thanks
Team Stayflexi

Replied 15/02/2024
Aneesh
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 09/02/2024

Good cloud based software

Pros

Very user friendly.... If you have proper network coverage it will function well anywhere in the world.

Cons

In Terms of cost of its very Afordable and also easy to customize...its cloud based hospitality software.

Response from Stayflexi

Thank you for your positive review! We are delighted you find our cloud-based software user-friendly, affordable, and easy to customize. Your satisfaction is important to us, and we are here to support your hospitality needs anywhere in the world. If you have any further feedback, feel free to share!
Thanks
Team Stayflexi

Replied 15/02/2024
Arun
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 10/01/2024

Channel Manager Feedback

Pros

1 Support
2 PMS
3 API Integration
4 Modify the booking at any point

Cons

1 Little Bit of Slower Side
2 Improvement required - Mobile App

Response from Stayflexi

Thank you for your feedback! We appreciate your positive remarks on support, PMS, and API integration. Speed issues should not persist, given that we've transitioned from the older version a while ago. We are committed to improvements. Your insights are valuable!
Thanks
Team Stayflexi

Replied 15/02/2024
120 reviews