--- description: Review of SAP Customer Experience Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SAP Customer Experience | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Personalisation Software](/directory/4276/personalization/software) > [SAP Customer Experience](/software/416356/sap-customer-experience) # SAP Customer Experience Canonical: https://www.softwareadvice.com.au/software/416356/sap-customer-experience Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.com.au/software/416356/sap-customer-experience?page=2) > SAP Customer Experience is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations. SAP Customer Experience features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise. The sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management. SAP Customer Experience offers support through an online knowledge base, support portal and via phone. > > Verdict: Rated **4.3/5** by 245 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 245 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SAP - **Founded**: 1999 ## Commercial Context - **Starting Price**: USD 58.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: The solution is offered on a subscription payment model and varies depending on your requirements. SAP offers small business pricing options. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - API - Automated Routing - CRM - Campaign Management - Campaign Planning - Channel Management - Client Management - Communication Management - Contact Management - Customer Complaint Tracking - Customer Database - Customer History - Email Management - Feedback Management - For Insurance Industry - For Startups - Forecasting - Interaction Tracking - Knowledge Base Management - Lead Generation ## Support Options - Chat ## Category - [Personalisation Software](https://www.softwareadvice.com.au/directory/4276/personalization/software) ## Related Categories - [Personalisation Software](https://www.softwareadvice.com.au/directory/4276/personalization/software) - [Insurance CRM Software](https://www.softwareadvice.com.au/directory/342/insurance-crm/software) - [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software) - [CRM for Startups Software](https://www.softwareadvice.com.au/directory/3235/startup/software) - [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.com.au/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3409 reviews) ## Reviews ### "Sap CX add-ons" — 4.0/5 > **Ajay** | *7 March 2025* | Mechanical or Industrial Engineering | Recommendation rating: 8.0/10 > > **Pros**: Ease with which average customer is able to connect to the Company for order , sales and services. > > **Cons**: Still it is bot old fashioned, compared to sales orders options available, like simplicity of data entry. > > It is better version of SAP CRM system service of SAP team. As data is on cloud it's waiting time is very less. Also it is not too complicated to use. ----- ### "Great experience" — 5.0/5 > **Regina** | *25 April 2025* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: It is a system that allows you to respond to customers and well as process disputes > > **Cons**: There was nothing that I didn’t like, it just took some flexibility to learn a new system compared to what I was used to > > It was a good experience be use it makes your work processes simplified and have various capabilities ----- ### "Make sure it is implemented properly, or it will never be correct" — 3.0/5 > **Michael** | *10 July 2019* | Hospital & Health Care | Recommendation rating: 5.0/10 > > **Pros**: The interface is clean and friendly to any computer literate person. Different roles can be created for users to limit what they interact with and what menus they have available. > > **Cons**: The ability to interface with SAP-ECC is terrible. Tracking consumption is almost non-existent, to get what you would consider normal functionality the price starts escalating. The master data setup is different in CRM than in ECC - so you will have discrepancies and extra workload to keep your data clean. > > It is good for issuing and dispatching service techs based on customer requests. Still need ECC to manage consumption through a 3rd party interface, Oracle is a much more streamlined system. ----- ### "Customer Service" — 5.0/5 > **Lundi** | *22 February 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: SAP give a clear information for an advisor to help the customers that makes customers journey more easier > > **Cons**: SAP is more classic so it to be adjustable with the new technology > > SAP is one of the best tool to use on customer service and it gives clear understanding of whats going on on the account as it give you the error messages when something went wrong. ----- ### "Enhances the customer experience" — 5.0/5 > **India** | *31 May 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Makes the customer service experience more personal and efficient. Gives the customer a great experience. > > **Cons**: The software is easy to use but would like a better look and layout. There’s no confusion on how to use it but the appearance could be improved. ----- Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.com.au/software/416356/sap-customer-experience?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/416356/sap-customer-experience) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data