User Reviews Overview

About Guesty

Guesty is more than just a property management software; it's an all-encompassing hospitality operations platform designed for the modern needs of property managers and hospitality companies. This platform stands out in the...

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Feature ratings

Value for Money
4.1
Functionality
4.3
Ease of Use
4.3
Customer Support
4.1

Browse Guesty Reviews

302 of 302 reviews
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Mike
Mike
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/09/2023

Guesty has everything we need and more...

Guesty provides everything essential for running an efficient, well-rounded, and professional short-term rental enterprise. Although it may not be the most affordable software out there, its robustness is unparalleled. They collaborate with the top distribution partners and boast a committed customer success team that keeps us updated with best practices and insights into the platform's latest enhancements. Our representative, [sensitive content hidden] Jamero, is delightful to collaborate with and always delivers solutions for our evolving needs. In essence, if you're keen on establishing a thriving short-term rental business, Guesty is an invaluable asset.

Pros

Guesty has one of the most robust platforms for managing and entire short-term rental business whose goal is professionalism and breadth of channel distribution.

Cons

The price. It's far from the cheapest option on the market.

Alternatives Considered

Hostfully Property Management Platform

Reasons for Choosing Guesty

MyVR was sunsetted as a product, and we had to transition to something else.

Switched From

MyVR

Reasons for Switching to Guesty

Ease of transition.
Keith
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
3

5
Reviewed on 19/07/2024

Pay for what you get

We have been very happy with the consistency in the service with Guesty and look to integrate more services so we more things are done in a centralised place. There was an issue with technical support and the way they dealt with us but I would say that is getting better. This was purely down to how quickly a ticket was getting closed due to impatience to respond. In this circumstance I didn't like the fact that the customers service is put at a lower importance than the technical support workers time. This isn't a good enough attitude.

Pros

The ease of use when managing properties at scale. Live calendar syncing is always working and if there are any issues with the software we have technical support always available.

Cons

It is more expensive than competitors but the functions and infrastructure in place in Guesty allows you to justify the cost.

Alternatives Considered

Hostaway

Reasons for Switching to Guesty

[sensitive content hidden] being our success manager has been a huge reason we haven't left. Having a direct contact at the company who understands our needs as a company if invaluable.

Response from Guesty

Hi Keith,

Your feedback is music to our ears! We're dedicated to providing top-notch service to help your business thrive.

- The Guesty Team

Replied 25/07/2024
Victor
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/01/2025

Best-in-class short-term rental PMS software

Pros

We have been Guesty customers for over 4 years, and have remained satisfied throughout our experience. We believe Guesty has been and continues to be a best-in-class PMS solution for short term rental / vacation rental managers. Although its cost may be higher than that of various competitors, the product is a market leading product, and we believe is well worth any premium they charge compared to competitors. Guesty also has a deep bench of talented individual backing the product, and this is foundational to their success - they have a fast velocity of new features, their customer service when something does break (as is inevitable with any product as complex as Guesty) is excellent, and they find creative ways to add value for the customer (e.g. through webinars, conferences, etc.). We expect to continue to be Guesty users for years to come.

Cons

Price can be a consideration for some users, but the product was well worth it for us

Alternatives Considered

Hostaway

Reasons for Switching to Guesty

Superior features, reasonable pricing, relationship

Response from Guesty

Hi Victor,

We're truly grateful for your trust in Guesty. It's rewarding to know that we've contributed to your business growth.

Thanks!
The Guesty Team

Replied 13/01/2025

Top Guesty Alternatives

Sandi
  • Industry: Human Resources
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
2
Customer Support
1

3
Reviewed on 26/07/2024

Love hate relationship

Overall the system does what I most need it too, i am paying a premium price for using only a small fraction of the features. I believe there are features that would be great and helpful additions for me, but finding the time and help to work through them is difficult

Pros

I purchased Guesty when we had 6 rental cabins about 4 years ago and we are now up to 10 and adding another 1-2 this next year. I needed to final a solution that kept all my management, booking information, and communications in one spot, instead of multiple sources. I love that I can make changes to pricing, unit details, policies, etc in one place and it pushes out to all booking sources instead of having to log in to several places to make the changes

Cons

Support is the biggest let down. There are so many features in Guesty that I have not figured out how to use because the pages of manuals they have online to figure it out are not user friendly and support won’t take time to walk you through things. Many of the features I use I have had to be figured out through trial and error.

Response from Guesty

We appreciate your candid feedback, Sandi. Your experience matters to us, and we'd like to address your concerns directly. Please provide your preferred contact method, and a member of our team will reach out promptly to find a resolution.

- The Guesty Team

Replied 04/08/2024
Ashley
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 17/10/2024

Save your money

Guesty has been the worst decision I have made since I opened my business. Guesty overcharges and under delivers.

Pros

I liked the layout of Guesty, but that was it.

Cons

No phone number for customer service, due to the time change any questions would take half a day to get a response.

Alternatives Considered

Hospitable.com

Reasons for Switching to Guesty

I believed every word the sale guy said.

Response from Guesty

Hi Ashley,

We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform.

Please provide us with your email and we will get in touch to resolve this matter.

Thanks
The Guesty Customer Experience Team

Replied 28/10/2024
Jennifer
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
4
Customer Support
2

4
Reviewed on 31/07/2024

Great but pricey

Customer service is not great, their salespeople want to sell products so they offer special deals and free trials but they end up charging you anyway regardless of the "trial" and not honouring their deals.
Other technical issues get sorted in an OK timeframe.

Pros

It saves me a lot of time compared to my previous property management systems. The automation is great and the unified inbox works well.
I can pull lots of different reservation reports but there are little to no analytics on the business unless you pay an additional fee per property.

Cons

Its costly and accounting is very complicated and analytics are very limited, everything is an additional expense which is very frustrating.

Response from Guesty

We're truly grateful for your trust in Guesty. It's rewarding to know that we've contributed to your business growth.

- The Guesty Team

Replied 04/08/2024
Renata
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 10/05/2024

The worst choice ever

How sad that guesty is selling itself as a working software!!! For me guesty is a big disappointment!!!!
This is the 3rd software what im using, first I used HOSTIFY, i didnt like it, after I used OCTORATE, much better then guesty, and much cheaper too. I had some things what was missing from octorate, thats why i needed a top software to be able to grow, and to have less work, using a great system. When the sales team was selling me this product, [sensitive content hidden] is his name, he told me that Guesty has everything, everything works and now after a bit more then 2 month i can see that this was all a lie. Cheaper products are working better!!!!! DONT BUY THIS SOFTWARE.... I came in because i thought if i pay more i will have a guarantee to have the quality. Im managing more then 60 apartments so I really need a good software.
And nothing like this!!! I HAVE TO CLOSE MANUALLY SINCE 2 MONTH!! for all of my more then 60 apartments each month, because this functionality doesnt work. even when im paying for a special accounting mode...I cant even give an invoice for my guests with them details, my property owners cant see anything on them"landing page", because there is not even owner portal. Tasks are not working, there is no translation (in Spain at least) for messages between me and guests, and sooo on!! Whoever needs more info can contact me!! BIG BIG SCAM, and big big disappointment!!!! Im already looking for another software.
Renata Varadi-wehom.es

Pros

Nothing after my bad experience. They are selling the software as the top of the top, and me naivly i tought if i pay more, i will have the guarantee for the quality. and not at all!!!

Cons

As they promised me, they said i could do many things, but i only have a basic multicalendar without option for bulk edition, etc.

Response from Guesty

Hi Renata,

Thank you for sharing your feedback with us. We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth.

Thanks,
The Guesty Team

Replied 22/05/2024
Robert
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
3

5
Reviewed on 18/07/2024

Love Guesty 5 Years on

Our overall experience has been terrific! Everybody’s nice and again we really rely on Guesty to qualify other apps that we may use

Pros

Guesty’s one stop shopping for property management needs is terrific. We use only products that are integrated with Guesty now in our business.

Cons

Slow to roll out some products, hard to give feedback about poor functionality with products

Alternatives Considered

Streamline

Reasons for Choosing Guesty

Much greater options in Guesty and integrations

Switched From

AirDNA

Reasons for Switching to Guesty

Yes, he had a much easier user interface

Response from Guesty

Hello Robert,

We're delighted to hear that our solution has streamlined your operations. Here's to your continued success!

- The Guesty Team

Replied 25/07/2024
Hasan
Hasan
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
1

1
Reviewed on 30/01/2024

AVOID - DO NOT BUY FROM GUESTY IF YOU ARE LOOKING TO SCALE

Extremely poor and unsatisfied considering the amount of money you have to pay, which is ludricious to begin with - we regret moving from uplisting to guesty.

Pros

NOTHING - their support is EXTRMELY SLOW- their systems DO NOT WORK! we have had so many syncing issues, its caused double bookings, really unhappy guests, and we have looked stupid in front of our investors. We regret with our heart to have chosen guesty. We will 100% be changing the platforms.

Cons

The onboarding integration migration is EXTREMELY POOR. The systems don't work, you will get double bookings. The support team won't help fast enough.

Alternatives Considered

Hostaway

Reasons for Choosing Guesty

We thought guesty would allow us to scale better, better integration with Expedia messages, and better overall system. We were very wrong. The support team is non existant, we can't even see double bookings on the calendar management, we've had multiple guests book the same flats, and showed up to the flats, causing extremely poor management and service. We are not happy at all.

Switched From

Uplisting

Response from Guesty

Hi Hasan, we are constantly evaluating user feedback in order to improve our system. This review has been taken onboard and we will work to evaluate your technical limitations with your Success Manager. Thanks!

Replied 14/02/2024
Dreame
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 16/01/2025

"Efficient Property Management with Room for Improvement"

My overall experience with Guesty has been positive. It’s a powerful platform that streamlines property management with features like channel integration, automated messaging, and payment processing.

Pros

It seamlessly integrates with multiple booking channels, automates tasks like messaging and payments, and provides a user-friendly interface, saving time and effort.

Cons

The least appealing aspect of Guesty is its pricing, which can be high for smaller property managers. Additionally, some features, like reporting and customization, could be more robust to better meet diverse needs.

Morgan
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 07/05/2024

Don’t Use Guesty

I think has been one of the most disappointing customer service experiences I’ve ever had. Unfortunately I will never consider using this platform again.

Pros

Initially, it was very easy to set up and integrate with my Airbnb listings.

Cons

The free trial ended, and my Airbnb listings were still linked to Guesty. This was interfering with my booking settings and causing havoc with our booking calendar. When I logged in there were limited settings due to the free trial ending, and it would not let me unlink Guesty from my Airbnb account. I contacted customer service. They were unable to unlink the accounts on their end, but assured me that if I reactivated my account by paying for a subscription, I would be refunded. Upon completion I reached out again and now they have informed me that I will not be refunded.

Alternatives Considered

Hostaway

Reasons for Switching to Guesty

I won’t be choosing guesty over other alternative products.

Response from Guesty

Hi Morgan,

We're genuinely sorry to hear about your experience. Our team is eager to connect with you promptly to address and resolve this situation. Ensuring our users fully benefit from our platform and are completely satisfied is our priority. Kindly provide us with your email, and we'll reach out to resolve this matter swiftly.

Thanks,
The Guesty Team

Replied 22/05/2024
Nicholas
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/08/2023

Best onboarding experience, ever!

Wonderful. I really love the product.

Pros

It's easy to use. Their "Help" section on the website is excellent. Employees are picking it up fast and easy.

Cons

They were very strict on the onboarding process, which at first I thought was unnecessary, but later was grateful because it went so smooth. I wanted to go faster, and then made me slow down and do it the right way.

Anna
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 18/03/2024

Working with Guesty is Fantastic!!!

The overall experience with Guesty is handsdown one of the best. They truly do care about their clients and they want you to succeed in your business by creating tools to help your business.

Pros

Working with Guesty is Fantastic!!!

Guesty has 5 star quality customer service. You can tell they truly care about their clients and work hard to make sure our businesses are taken care of. The system itself is easy to use, it offers a plethora of features that will suit every need you might have. Guesty is responsive to feedback and tries very hard to roll out updates that are benefical to actual property managers.

Cons

The only thing I could possibly say that I like least is the static features of the reporting. A more dynamic report system with information about nightly rates would be ideal.

Response from Guesty

Hi Anna, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! - The Guesty Team

Replied 21/03/2024
Hans Christian
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/05/2024

User-friendly and wonderful customer support

My experience with Guesty was amazing - from distribution up to managing our reservations, everything is great! The live chat function makes everything convenient.

Pros

What I like about Guesty is that it's very user-friendly and has all the features and functions you would need. Customer support is great, and it can be used with a huge number of third-party tools.

Cons

They can do better at pricing by implementing better customization for their rate strategies. They can improve their monthly pricing capabilities similarly to most pricing software, where you can do both STR, monthly, or long-term pricing.

Response from Guesty

Hi Hans, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead!

Thanks,
The Guesty Team

Replied 16/05/2024
Ted
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
5
Ease of Use
2
Customer Support
1

3
Reviewed on 05/03/2024

Great product horrible support

I want to say, I would recommend the product. But because they support is so bad it’s possible you may lose thousands of dollars if something goes wrong

Pros

Guesty is a great product, simplifies guests checking in and checking out and stop double bookings from happening.

Cons

Horrible customer service the products failed and I couldn’t get any bookings on eight of my listings. I lost lots of money and [sensitive content hidden] support was not helpful. They keep saying they would get their developers to look at it, but never did. They don’t have a phone number you can contact you can only make a ticket

Response from Guesty

Hello Ted, we're genuinely sorry to hear about your experience. Our team is eager to connect with you promptly to address and resolve this situation. Ensuring our users fully benefit from our platform and are completely satisfied is our priority. Kindly provide us with your email, and we'll reach out to resolve this matter swiftly. - The Guesty Team

Replied 14/03/2024
Aaron
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
4
Ease of Use
4
Customer Support
1

2
Reviewed on 11/12/2023

Be Careful Of Hidden Costs, Lack Of Support, And Billing Issues

Buyer beware. Although the functionality is good, the onboarding people are not transparent with costs. With VRBO and direct booking, it is necessary to set up a payment processor, which in my case I had to set up 5 for 5 different LLCs. Guesty encourages you to use Guesty Pay, which in my case I had to pay 5 different activation fees of $50 I wasn't aware of, as well as a $20 monthly fee on top of 10% processing fees. They basically are telling me too bad I should have read the disclosure closer. There is a lot to do to onboard and I missed it. Guesty is relentless about encouraging nervous new users to buy there add ons. I also have my 5 different LLCs set up to be billed for Guesty Management Software separately, and they keep billing one account, which causes overdraft issues. I keep getting the run around saying they are aware of the issue, and are forwarding to the correct team - BUT IT HAS BEEN OVER 3 MONTHS WITH NO HELP.

Pros

I like the synchronization of channels, and the calendar.

Cons

Not an easy way to share calendar with cleaner unless they use the app. Unified inbox is glitchy with VRBO. Guesty tries too aggressively to push their products on you, without transparency of costs. They have billed the wrong account several months in a row. Customer support is very slow on some matters.

Response from Guesty

Hi Aaron,

We are sorry to hear about this experience. We would love to connect with you ASAP to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter.

Replied 11/01/2024
Jakub Aleksander
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/01/2024

Best Channel Manager on the market.

Pros

The quality of the software and the professionalism of their team.

Cons

It is on the more expensive side however you get what you pay for.

Response from Guesty

Thank you so much for this great 5-star review, Jakub. We really appreciate you being a loyal customer and helping to spread the word about Guesty. We’re here for you anytime.

Replied 25/01/2024
Jackson
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/09/2023

Absolutely love Guesty!

I have an incredible account manager [sensitive content hidden] who personalizes my experience with guesty and allows my company to operate at an even higher level.

Pros

How complex the user interface is with multiple features, yet it is very user friendly.

Cons

It is a bigger investment but worth it if you’re serious about growing.

Granit
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/12/2023

Excellent Stuff

Guesty has played a critical role in helping us understand where our business is going.

Pros

All in One. Property mangement excels with Guesty

Cons

Limited financial information on cancelled reservations.

Response from Guesty

We are constantly evaluating user feedback in order to improve our system. We are here to help you grow your business, and are honored that you have chosen us to be your partner!

Replied 25/01/2024
Gabriel
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 22/06/2023

Absolutely Awful! Will cost you thousands in lost revenue

Terrible support. Slow customer service. Glitchy system and an unusable maze. AVOID AT ALL COSTS!

Pros

The promises were strong but absolutely failed to meet any expectations

Cons

It's a terrible, short-sighted solution that DOES NOT have the direct relationship with major channels (VRBO, AirBNB, Booking.com) or price automation (Wheelhouse) it promises. Prices don't sync, dates are randomly blocked and income reporting is flat-out wrong. I have to check my calendar and reconcile pricing several times a week just to ensure I'm not missing out on stays because of their awful system can't keep up with BASIC functionality. Literally an everyday nightmare, and good luck getting customer service to show any kind of urgency. Expensive, won't refund costs, and lies about its abilities. Really, really hate that I'm stuck with this service and you should absolutely avoid

Ben
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/12/2023

Happy Customer for 2+ Years

Pros

A dedicated customer success team really makes a difference.

Cons

A few minor software bugs from time to time.

Response from Guesty

Thank you, Ben! Our #1 goal is to help customers manage better and grow with Guesty..

Replied 25/01/2024
robert
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 17/12/2023

Worst Customer service

very bad! customer support does not exist. I would highly recommend using a different service provider

Pros

I liked that it connects with multiple channels

Cons

on boarding was short, not enough time spent with all the functions

Response from Guesty

Hi Robert,

We are sorry to hear about this experience. We would love to connect with you ASAP to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter.

Replied 11/01/2024
Matthew
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/09/2023

Guesty Review

Pros

[sensitive content hidden] is the best account Rep! She is very knowledgeable and always goes above and beyond for our team.

Cons

Everything is going well. [sensitive content hidden] always assists us whenever there are issues

Mariana
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 18/09/2023

Communications Point Of View

In general it has been good, guesty has many functions and I have not discovered them all yet but it has been very useful to develop our functions.

Pros

I really like being able to have access to integrated communication channels in the same channel and the customization of responses and tools to optimize the time and reach of our team and guests.

Cons

The fact that it doesn't update automatically really messes me up a bit. Sometimes it doesn't show me the correct property and having to refresh the page for each chat causes a delay in our daily functions.

Lauren
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/05/2023

Guesty is an essential component to our hospitality business

Pros

Guesty has been a crucial component to our hospitality business. Our account manager is very helpful to make sure we are staying up to date and educated on the many features. The Advanced Analytics tool is also very helpful from a revenue and asset management perspective.

Cons

Analytics are an add-on product, however very useful

302 reviews