User Reviews Overview

About Guesty Lite

Guesty is an end-to-end property management software for short-term property managers managing 4+ listings and hosts with 1-3 listings looking to save time, increase revenue and grow their businesses. The software allows users...

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Feature ratings

Value for Money
4.5
Functionality
4.6
Ease of Use
4.6
Customer Support
4.4

Browse Guesty Lite Reviews

542 of 542 reviews
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Maria
Maria
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/06/2023

Simplifies our Business

Very good experience.

Pros

We love how its synchronized all our listings and made it easy for us to get reservations across platforms.

Cons

Sometimes the messaging might not sync a massage or sometimes it doesn't load the calendar or message center on mobile.

Noel
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/03/2024

Transitioning from Jurny to Guesty

So far so very good, the technology is top of the line and the team behind it even more.

Pros

A full suite of services with great support staff, not only the technology is top of the line but the ease of configuration as well.

Also, Guesty is one of the very few companies offering a complete solution that includes guest communications

Cons

Nothing so far. As we move forward I am sure there will be things that will need to be addressed, specially as they continue integrating AI into the tool, but so far everything I have requested I have been satisfied

Response from Guesty

Hi Noel, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead!

Thanks,
The Guesty Team

Replied 14/04/2024
Joshu
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/01/2025

User Friendly

User friendly and one stop resource to manage your listing.

Pros

Guesty is a one stop resource to manage your Airbnb listings and save you time on using Mutiple resources. User friendly and easy to understand.

Cons

none that I can say at this time, I don't see any dislikes at this time.

Top Guesty Lite Alternatives

Diego
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
3
Customer Support
1

1
Reviewed on 10/10/2024

Guesty: Overpromising, Under-delivering, and Unethical Billing Practices

My experience with Guesty has been extremely disappointing, especially considering my growing business. I started with 4 properties about 1.5 years ago, and now I manage 40. Throughout this period, I’ve tested several PMS solutions, including Hostaway, Lodgify, and Stays. While none are perfect, Guesty stands out for all the wrong reasons.

From the beginning, the sales team overpromised features that weren't even on their roadmap. They painted an unrealistic picture of the platform's capabilities, which led to my decision to move forward with them.

The onboarding process was even worse. The team stalled continuously, trying to gain time so they could start billing without delivering any of the promised functionalities. It was clear they were just dragging their feet to begin charging fees while making false assurances about system readiness.

When I tested a property integration with Airbnb, the support team falsely claimed that Airbnb was down. However, I was managing my 40 properties through another PMS, and everything was working perfectly with Airbnb, proving this excuse was not valid.

Despite knowing they had failed to deliver on their promises, Guesty charged me $1,000 for an onboarding that never happened. Worse, they billed my card $450 for three months, without authorization, while still failing to provide the promised services.

Comparing this with the other systems I tested, like Hostaway, Lodgify, and Stays, their issues were more related to support, but none were as deceptive or problematic as Guesty.

Pros

The layout of Guesty is visually appealing, but beyond that, I don’t have much positive to say.

Cons

> Sales team overpromises: They guarantee features that don’t exist and aren’t even on the roadmap.
> Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities.
> Support issues: When testing a property integration with Airbnb, they falsely claimed that Airbnb was down. Meanwhile, my other PMS, which manages 40 properties, worked perfectly fine with Airbnb.
> Unethical billing practices: Despite their failure to deliver, I was forced to pay a $1,000 onboarding fee (for services that never took place) and was also charged $450 for three months without my authorization, while they kept stalling, claiming they were preparing the system.

Response from Guesty

Hi Diego,

We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter.

The Guesty Customer Experience Team

Replied 07/11/2024
Sam
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
0

5
Reviewed on 23/11/2024

The best way to streamline comms with guesst and cleaners

An invaluable tool for str managers. Couldn't live without it

Pros

Unified messages and booking orchestration w guests and cleaners

Cons

Mobile app is a little slow and janky, but it gets the job done

Response from Guesty

Your review motivates us to keep innovating, Sam. We're excited to continue supporting your business endeavors.

Thanks,
The Guesty Customer Support Team

Replied 06/12/2024
Alexis
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 25/09/2024

Recommend For New Hosts

Over all, Guesty has been a super big help with managing my properties. The platform is easy to use, easy to add automations, and at a good pricepoint.

Pros

Guesty saves a lot of time and headache when it comes to managing multiple listings and messaging guests.

Cons

Every now and then I've noticed my automated messages stop sending and I need to delete and redo them in order for them to work again. We also have had issues with the door lock creating new codes, I'm not sure if this is a Guesty issue or my lock.

Alternatives Considered

Hostaway

Reasons for Switching to Guesty Lite

Pricing and did not have to book a demo first.

Response from Guesty

Hi Alexis,

We're truly grateful for your trust in Guesty. It's rewarding to know that we've contributed to your business growth.

Thanks!
The Guesty Support Team

Replied 10/10/2024
Rob
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 14/01/2024

Getting expensive

I’m just watching the price increase every month

Pros

Automations seemed helpful.
Easy to use

Cons

Limited personal booking site features. Was looking to add an inviting direct booking site

Response from Guesty

Hi Rob, we are glad to have been able to make things easier for you. Have a great day!

Replied 25/01/2024
Rachel
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
1

4
Reviewed on 01/12/2023

Great for Certain Functions

It's good, not great! Not bad enough to switch.

Pros

Ease of calendar and monthly invoices, I like that it integrates with Turno and door locks. Auto messaging Works great with AirBnb amd Booking.

Cons

Functionality and Messaging on VRBO is horrible. It messed up my listings 3x and said I had way more beds (like 16 or 18 per property, when it only has 3-4, and said it only had 1 bathroom instead of 2-3).
Customer service is a joke. Sometimes takes days to get a response. No live chat or calling features. Most of the time the first and usually second reply don't even answer/understand my question and then its a back and forth.
It took so long to set up, as does any channel manager, so I'm dealing with it instead of swtiching.

Derrick
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2023

Excellent Host Platform

Excellent. We have recommended Guesty to several friends who have just recently gotten in to vacation rentals.

Pros

We love that everything is in one place for managing properties

Cons

that the guest isn't required to include their email address as well as phone number. We like to send our guestbook our via email ahead of time so that they can see what's in the area, places to eat, and requirements before they arrive.

Response from Guesty

We are constantly evaluating user feedback in order to improve our platform. We are here to help you manage your business, and are honored that you have chosen us to be your partner!

Replied 01/02/2024
Dina
Dina
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 11/12/2023

Awful platform

Pros

Nothing positive to say. Customer service was non-existant. They’re trying to use AI to respond.

Cons

Everything. The platform overall is poorly managed and does not connect easily with other booking platforms. Caused 3 double bookings in a week.

Response from Guesty

Hi Dina, we are sorry to hear about this experience. We would love to connect with you ASAP to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter.

Thanks,
The Guesty Support team

Replied 28/01/2024
Albron
  • Industry: Market Research
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
0

4
Reviewed on 23/03/2024

Daily user - Airbnb

Pros

I am very happy with the integration modules allowing cross promotion between platforms, and the ability to manage smart locks via the site relieves a lot of stress and reduces manual input required.

Cons

The calendar functionality used on a mobile device, can be a little more user friendly. Often when editing current reservations or updating blocked out dates, it takes a few hops, skips, and jumps to get the task accomplished.

Response from Guesty

Hi Albron,

We apologize for the delayed response. Thank you for your stellar 5-star review. Your support means a lot to us and helps others discover the benefits of Guesty for Hosts.

- The Guesty Team

Replied 26/06/2024
Lily
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/12/2023

Guesty for hosts is very helpful

I have excellent experience with Guesty for host.
Highly recommended

Pros

People are very helpful
When I need help they respond very quickly with their explanation.

Cons

I don't have anything to say that I didn't like with Guesty for hosts

Response from Guesty

Thank you, Lily! Our #1 goal is to help make hosting easier for our customers.

Replied 01/02/2024
Mary Beth
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
2

3
Reviewed on 09/10/2023

Guesty for Host - Past User's Input

It was a great PMS software to start with but needed more user friendly functionality with the owner statements, UX and better customer service when there are issues with the software.

Pros

Guesty for Hosts was a great way to get started with a few properties under management. The onboarding was a nice and easy process.

Cons

Guesty for Host has limitations once you reach 4 plus properties. I was having trouble integrating more due to limited features like the owner statements and the UX is very dated. It also took 7 plus days for IT tickets to be addresses. No one to call only an email for support.

Erik
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/10/2023

Guesty for Hosts

I have been using Guesty for Hosts for over a year now and it has been a great experience! The system is very user friendly and customer service is exceptional! It does everything I need from automatic templates/messages, lock integration, and syncing calendar between different platforms.

Pros

Integration with Airbnb and VRBO is very easy. What I like most about Guesty for Hosts is the synchronization to one calendar and the automatic messaging which saves me a lot of time.

Cons

One feature that can be improved in the syncing between VRBO and Guesty for Hosts. It takes around 5-15 minutes to sync to Guesty for Hosts and block out the day on Airbnb.

Bryce
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/12/2023

Great for First Timer!

Pros

Easy to set up and understand for a first-time STR host. We love the integrations available.

Cons

We haven't ran into anything yet, will update my review if we do.

Response from Guesty

We are constantly evaluating user feedback in order to improve our platform. We are here to help you manage your business, and are honored that you have chosen us to be your partner! Thanks! - The Guesty Team

Replied 01/02/2024
Joshua
  • Industry: Public Safety
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/09/2023

New user review, impressed with easy and basic platform, very user friendly!

overall experience has been great, easy to use platform and I was able to link everything together.

Pros

Easy platform and plenty of how to videos online.

Cons

It would be nice to have a few more options for automated messaging

Destony
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/06/2023

Guesty for Hosts

With guesty for hosts I am able to come to one website to manage my property which is listed on four differnt platforms.

Pros

Guesty for Hosts is very user friendly channel manager. The platform offers many great features, but some of my favorite are the automated messaging, review, cleaning sscheduling system, and website builder.

Cons

When using a channel manager, some platforms limit your capabilities via their platforms, that is the only downdraw I can think of at this time.

Alternatives Considered

Hostfully Property Management Platform

Reasons for Switching to Guesty Lite

Reccommendation from a fellow host.
Luke
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/01/2024

Liv4Summer

Pros

Integration with AirBandB; user friendly and ease of use

Cons

It was somewhat time consuming to set up initially

Response from Guesty

Thank you, Luke! Our #1 goal is to help customers manage better and grow with Guesty.

Replied 25/01/2024
Ana
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/11/2023

Booking More and Saving Time - Making More Money!

My experience has been better than expected. I am not taking advantage of all the features yet, but the ones I am using has allowed me to ramp my bookings from $0 to several thousand per month in the first few months. Because of Guesty for Hosts - I have a syncing of my calendars, communication with guests, availability and pricing! Along with automated messaging - I have launched my vacation rental with bookings and 5 STAR reviews.

Pros

It is my GO TO software for managing bookings, communicating with customers.

Cons

I wish it connected with even more platforms.

Amanda
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
1

3
Reviewed on 25/05/2023

Downhill features do not work customer service doesn't fix the issues or respond for days/weeks

POOR. Poor customer service and poor engineering to resolve bugs. The company is focused on rolling out new products instead of fixing what customers have ALREADY paid for and are not receiving!!!

Pros

If the bugs would be resolved it would be fine. Why are you rolling out new features like Guesty Capital if you can't even get your basic services right???

Cons

Bugs and disconnecting features. Pricelabs disconnects and their customer service won't get back to you for days/weeks. There are issues with their automated messaging not sending and with the lock codes not being created.

Alternatives Considered

OwnerRez and Hospitable.com

Reasons for Switching to Guesty Lite

Financial reporting
Gordon
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 25/10/2023

Helpful

Overall very positive. I would recommend to a friend

Pros

It has tied together my listings on the three main partner websites for easy channel management.

Cons

I wish they had a more immediate response to customer service inquiries. It is currently email-only

Tayeeb
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/10/2023

Great software

Pros

Everything is synced in one place and it's very easy to use

Cons

Everything is great. Slightly expensive monthly cost. But seems to be worth it

Lucas
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/07/2023

Great overall PMS

Guesty has made managing our vacation rentals much easier in all aspects

Pros

Having integrations with Turno makes housekeeping super easy.

Cons

Integration with VRBO could be better but this could be VRBO's issue

Steve
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
1

2
Reviewed on 14/05/2023

Frustrated!

Forced to migrate when they purchased MyVR. The past 8 months has been a loosing uphill battle. The software if full of glitches, processes are not logically developed. I feel Guesty is programers amature hour. It appears they use there money to make sure google search puts them on top of the list instead of using the money to build a solid platform.

Pros

Integration with VRBO was next to impossible.

Cons

The Software if full of glitches. Nothing works as it should. Poor customer support.

Michelle
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 26/09/2023

Newer Host - Guesty makes it easy

Guesty for Host, gives me more time to focus on providing exceptional hospitality and less time on administrative tasks.

Pros

It simplifies property management, reduces stress, and enhances the overall guest experience.

Cons

I have been using Guesty for about a year and haven't come across one yet.

542 reviews