TimeSolv Legal Billing Reviews

Pros

The product is easy to use and we can add entries from multiple devices.

Cons

I cannot think of anything I do not like.

Pros

Ease of use and EXCEPTIONAL CUSTOMER SERVICE. We have been with TimeSolv for appx. 1 year after using a different system for decades. While all customer service is exceptional, [sensitive content hidden] have been our primary go-tos for all questions. WONDERFUL experience.

Cons

No cons....much better than our prior program.

Alternatives Considered

LeanLaw and Clio

Reasons for Choosing TimeSolv Legal Billing

Needed an on-line system and Verdict had no such capability.

Reasons for Switching to TimeSolv Legal Billing

Based on the demo ([sensitive content hidden] was EXCELLENT), TineSolv had everything we needed

Pros

Daily time entries, but even that has at least one remaining bug.

Cons

Support level.

Pros

I used to use TimeSlips and would have so many frustrations and errors when sending bills. This system has been a dream for the last 5+ years. It is easy to use (I am not a techy but was able to set it up by myself), simple to input time, and tracking and invoice reviews are a cinch. Love this billing program!!! And the price is insanely reasonable!! Most of all, the customer service is the best in the business. We just miss [sensitive content hidden]!

Cons

-It does not flag past due invoices like TimeSlips did (over 30, 60 etc), so I wouldn't know if I didn't look- There have been glitches with trying to input multiple email addresses for receiving the invoices- Sometimes payments do not show on the invoice. Don't know why. They are recorded but not reflected- When you duplicate a flat rate, it zeroes out the price so we have inadvertently not billed someone for something due to this- We can't figure out how to work the annual billing auto feature for renewals on certain services

Pros

The interfaces for time and expense entries are very easy to use. Being able to access the software from anywhere makes it very attractive when we are traveling out of the area for legal matters.

Cons

It would be nice to have a greater ability to modify the invoice templates.

Pros

Inputting time, after some fits and starts, is reasonably straightforward and invoicing is good. We used Timeslips before converting and Timesolv is fine

Cons

Getting meaningful reports is nearly impossible. When I run a report I need to verify the numbers - typically running a different report that should tie-in. They don't tie-in and the support is inadequate. I am told it is because they are different data points, but nowhere is there an explanation. And there are elements that don't make sense, at least to me. For instance, if a client pays a bill which is for more than one matter, each allocation shows the whole check amount and then the allocation. Fine, but why would one need a total of the same check counted multiple times? If a client pays $5,000 and it gets allocated to two matters, the payment total for the client shows $10,000. A cash receipts report shows credit memos as a receipt, which is added to the total received. Last I looked, a credit memo was not a cash item. I also see some payments being counted twice. No one can explain to me why.

Pros

User friendly and the help features. Also, the companies customer service is beyond amazing. I know if I have any issues all i have to do is send an email and I will get a response almost immediately to set up a zoom call to make sure my questions or concerns are fully answered.

Cons

The having to allocate payments. I always forget to do that.

Alternatives Considered

Time Tracker, QuickBooks Time and Cleo Integration Cloud

Reasons for Choosing TimeSolv Legal Billing

To expensive and did not like the fact that have to go through chat when you have a problem and wait a few days to have someone call you back. If I have an issue I want to be able to call and speak with a person. Or send an email and get a response. Theo has been amazing and response immediately to my emails.

Switched From

Sage Timeslips

Reasons for Switching to TimeSolv Legal Billing

Theo went above and beyond to show me all the features and how to customize this program to fit my needs. And the price

Pros

That when you are entering time, you can enter time by day, versus other billing software that require you to do it by Client, at all once. The option to do daily time entries is extremely helpful and allows me to streamline the billing entry process. Their customer service is outstanding, and I like the option to live chat in real-time.

Cons

That some of the customizable features are not available immediately and will go into effect on the next billing cycle. Invoices are also not generated if no time was entered for that period, it would be helpful if they added an option to send out Invoices, even when no billable work was done during the time selected for the remaining invoices.

Alternatives Considered

QuickBooks Online

Reasons for Choosing TimeSolv Legal Billing

We decided to leave a partnership and go out on our own, and TimeSolv provided more flexibility and ease with billing options.

Switched From

Sage Timeslips

Reasons for Switching to TimeSolv Legal Billing

Efficiency

Pros

I don't! Please don't waste your time. Very unlikely you will get past the setup process.

Cons

The company's support and ability to completely waste our time.

Pros

Ease of learning the system
Zoom meetings with specialists to help
OUTSTANDING customer service by specialists mentioned above
Easy to send invoices
Easy to split invoices

Cons

The general link to schedule an online meeting with a specialist was one of my favorite features, and it has recently been removed from the site. Now, it's not as easy to schedule meetings when you need assistance.

Pros

I love that I can get help anytime I may need it, [sensitive content hidden] is wonderful!!

Cons

I honestly haven't used it enough yet to know

Pros

I run an established legal research and consulting service. I switched to TimeSolv after using the same PC based software for over 20 years. After the bugs in the ancient software became too much to handle, a friend recommended TimeSolv. I can't say enough good things about this application. The set up and conversion fo my data was a breeze, thanks to their conversion team. The app is super easy to use. I cut my invoice generation time by 2/3 and it is super easy to enter time on the go, whether at my PC or on my phone. The customer service and support is outstanding. Highly recommend

Cons

I don't use the trust accounting features yet, but will if the circumstances warrant.

Pros

Time and expense tracking. That fact that it is also an online product.

Cons

There is not anything I can say that I do not like. The way the product functions suits my needs.

Pros

Simpler and more intuitive than Timslips, which it replaced. Great customer support. Build as a cloud solution, which Timeslips wasn't.

Cons

I would like some more flexibility with the layouts and task assignments

Alternatives Considered

AbacusLaw

Reasons for Choosing TimeSolv Legal Billing

Timeslips was obsolete and not set up for internet practice

Reasons for Switching to TimeSolv Legal Billing

Dedicated time program, better product

Pros

The ease with which time, expense, and billing is created and maintained is highly beneficial.

Cons

There is a complex path to find certain toggles or specific information tables to modify.

Pros

I was leaving a large firm and opening my own practice. I found it easy to use and learning it was simple.

Cons

I would prefer if it could sync both ways with Xero. If I enter an expense in Xero it does not carry over to TimeSolv. I would like to just have one place to enter expenses I need to bill for.

Pros

TimeSolv is very user friendly and the reports it can produce are very helpful

Cons

When I run a draft bill and then realize the client's address isn't on the draft, I go back in and add it but it doesn't show up on the draft. So sometimes it's a pain to have to void out the draft and run a new draft just to see the change.

Pros

The ease of use in entering time, expenses and billing. Also the flexibility in invoice formatting. I love the recent update that allowed the entering and allocating payments at the same time which eliminated an extra step.

Cons

The integration with Quickbooks was not useful to us as we're a small law firm and it just brought too much info over. Although, we don't use the integration, it really hasn't affected the ease of use of Quickbooks.

Pros

Creating Invoice Drafts, tracking payments and printing reports by Client are my favorite features of this program.

Cons

Takes a little time, trial and error to figure out, but Customer Support has been excellent, expecially [sensitive content hidden].
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Pros

The product is good, but if the cost keeps rising at the same rate it currently is we will be forced to look for a different product. It is the most expensive user by user subscription that we have. More than Westlaw.

Cons

Price is too high. It does lack some functions that would be useful for split billing

Pros

Product is easy to learn and implement. Training staff was very helpful in the transition process. Ability to incorporate TimeSolv Pay was a bonus.

Cons

Making revisions or corrections to invoices could be easier.

Pros

TimeSolv is user friendly and customer service is awesome.

Cons

The hourly rate feature could be easier to manage.

Pros

The ease with which I can generate reports

Cons

Some of the dating features could be improved in the reports functionality

Pros

Easy to use . Integrates payable and receivable

Cons

Would like it to be easier to write off charges

Pros

The TimeSolv system offers relatively simple timekeeping, billing and invoicing, and does not include a lot of unnecesasary features, such as accounting, client management, document management

Cons

Still a bit tricky to know where all of the buttons are located in order to modify aspects of the timekeeping and billing