Field Service Management Reviews

Versatile and easy to use

Since we where essentially in the dark ages (using paper invoices) we have really been impressed with the functionality and ease of use. My non-tech guys have really found it quite easy to use and training was minimal.

Essential for business

Photo evidence and reporting for each job is great. There are always going to be the occasional customer claiming work hasn't been done. The reporting resolves 95% of all cases.
The software reliability and ability to work offline provides for seamless work. The technicians hand held devices are also updated in real time and, in turn, the office sees all updates within seconds of the jobs being finished.

Growing Pains

ServiceBridge has helped us overcome many of the field service issues we were experiencing before going digital. The software works nicely on the iPads in the field by allowing us to attach notes, custom fields, pictures, diagrams, and so much more. Jobs can be clocked in and out in the field and the customer can sign the estimate on the spot right on the iPad.

The biggest challenges we faced all had to do with matching our workflow with their software or vice versa. The ability to schedule work crews, for example, was something completely to inept to use in the beginning. We had to use an additional CRM called ServiceCEO to get what we needed on the scheduling side. Through continual pressure, the ServiceBridge team finally added the robust scheduling ability to their software. Another huge missing piece was their Open APIs. The software only started using Rest APIs in 2016, something that was a staple in many of the competitor's SaaS platforms.

ServiceBridge excels at being a field service digital solution, in that it provides a great instant sales and field service solution for our field teams. What it does in field service point of sale, it lacks in CRM. Getting a simple confirmation on an estimate is a matter of emailing a separate email entirely as there is no digital signing portal connected to a hosted estimate.

As far as being a CRM, it is not that of any flavor and needs an additional SaaS platform to help it out. The reporting, although robust and easy to customize, still lacks a few cohesive elements that exist in other CRMs. Attaching a CRM to ServiceBridge requires hiring a third-party developer to create the hooks. Since their API only became open in 2016, there are zero public APIs created and zero mainstream CRM software platforms working with them.

The cost of the service is in the upper range of field service software costs. Some more robust alternatives exist in the same price ballpark.

Great For a Service Company

As the General Manager, I am able to look directly into jobs that are being executed in real time. I am able to then make course corrections with my team to improve efficiencies within out company.

Helpful tool for management

It is good software for minimising the trouble during mobile services

Excellent management tool for service companies

Very good scheduling and estimating/billing. Good service and support. Excellent overall value especially if using mobile apps.

Easy to use field software with a nice mobile app

Service bridge is easy to use and comes at a reasonable price. Custom reports, custom fields and other information is easy to add to make the software fit your process. Its great for service work orders.
There are only 2 reasons I can't rate the software 5 stars.
1) They frequently add new features (which is great) but don't enable them unless you send a request for a very specific feature. Most of their features are very intuitive and require no real training but there has been multiple times where I've talked to their customer support and heard "oh we just need to enable that on your account". Its also been very hard for to get a full list of features that can be enabled for some reason. I'm not sure why they don't just set all accounts for all features as a default like most other software companies.
2) The software has a very limited sales presentation capability. It has pictures with comments which are great but there isn't a way to offer a customer product/package options (like good, better, best) within a single work order or estimate. You can create multiple estimates for the same customer but it becomes confusing and difficult to present to a customer. They offer custom forms which are nice except reports can't be created from data entered into a custom form. For some strange reason its also not possible to cancel work orders than have been marked won, which can create confusion for our accounting and installation departments.

Great CRM tools for services industries

The over all functionality seems pretty smooth after acclimating and changing the required fields to be applicable. Also, some terminology is used differently but the staff is available and well informed when we need a review. Not to mention they are patient. We are still getting set up and used to the additional entry during the set up phase, (excel being out old method), still yet to use the field app. I think it would be fair to give an update review once we are using the software in the office and the field.
J.Lee

ServiceBridge For buisness

I was involved with the deployment of this service solution to our service network over the last few years. the ServiceBridge team has always been accommodating to our needs and straight forward when thing could not be done.

ServiceBridge Software

GPS Insight Review

Great app for phones, great app for a desktop, easy to use and easy to understand.

ServiceBridge and beyond

So, just because the software works well means nothing. If you don't have a great support team behind it, its not worth a dime. ServiceBridge's support has always exceeded my expectations. Fast response time with correct sullutions is what I think this company excels at.

Great Partners in Business

Greatly improves our ability to communicate details internally to ensure the outcomes of our services meet and exceed customer’s expectations

Horrid Program - Only use it because I am required to by my Franchisor

NONE

Application Bugs

Overall I would rate ServiceBridge as a very functional application for field service technicians. The cloud application works perfectly. However, as everyone knows, Cellular signals are not always available. I work and service a rather large area of central Texas. The terrain in this area consists of Mesa's and ravines. The point being I do not always have a signal. The stand alone application of ServiceBridge is functional but does not have the product and service editing. It also distorts cells when we try to edit a price or product description on our iPads. For that reason, I ding the application. Setting up my particular business had some bugs to work out, but the support offered was spectacular as well as always returning a call in short order with any questions we have had.

Service Bridge

We have been using SB for about a year and a half now and I want to start with the best thing about Service Bridge which is the support staff. They are very helpful, professional, and very quick to respond. Having said that, Service Bridge in theory, would be an amazing addition to any company looking to schedule jobs for multiple employees out in the field, track their employees to ensure they are at the jobs they say they are at, and customize reports from the jobs so you can have pictures and detailed information for your customers - if the functionality was always consistent. The tracking for the employees is not always accurate so it is not the best way to hold your employees accountable. We have issues with getting kicked out of the app every time there is a software update either from Apple or SB. The app works much better with Android devices, not sure why that is, but I have probably 85% of our issues with SB coming from our Apple devices. I will say that even though it doesn't operate to 100% of what we would like, it still brings a lot of value to our company, and the support staff is always working with us to fix the problems and improve the product.

Horrible customer service

Absolutely horrible.

Amazing Software

It is extremely powerful, I have not even taken full advantage of it yet, anytime I have had questions the support center has always been super helpful!

Great Product!

Great dispatch/CRM system. Once all of the features & functionality is rolled out it will be even better!!

Service Bridge Review

We're still getting the hang of using Service Bridge - our service techs feel like it's not very user-friendly or intuitive. I think once they embrace change a little and start using it, they will feel better about it.

Servicebridge is an outstanding product!

Great customer support! We've been using SB for a few years now and it has bridged the gap with ServiceCEO for us.

Love this software....makes business so much easier. They keep improving with time too!

We have been using ServiceBridge for about a year and half and I love the time it saves us. Our customers love the pictures and the fact the everything is handled electronically. Another aspect to prove that we are the top notch professionals in our industry.

Protec Petroleum

Daniel is great to deal with. Couple of quirks that are hard to get past based on being an online system.

Top Hat Chimney Sweeps Review

We have enjoyed using service bridge- appreciate the ease and the overall access and functionality. We are however still puzzled with many of the functionalities. Communication for the support is not good. It takes several calls and attempts to resolve an issue or concern and rolling this out during our busy season with little response on questions or resolutions is not customer centric.

Exceptional tool!

We have had an excellent experience with Service Bridge. The customer service from Service Bridge is terrific. There is only one snag which is when changing team members for a particular job, the history of the rest of the jobs change to that new team member. I would also like to see the reporting features be a bit more user friendly. All in all, Service Bridge is an exceptional tool!