Paychex Flex Reviews

Pros

Payroll processing for my business can be done whenever I want, the interface is intuitive, and all employees have access to their own data for purposes of audits and tax filings. The time I used to spend on payroll and tax preparation is now mine. I was relieved to have access to Paychex reports when a PPP opportunity presented itself.

Cons

They're doing their best to improve the system, but in the meanwhile, it can be inconvenient to use while they work on it.

Pros

I like that Paychex flex allows multiple users to log in and work on payroll to allow for each person in each department to enter there staff hours.

Cons

There customer service isn't the best there are times it is hard to get ahold of our customer service representative and the representatives seem to have a high turn over rate.

Pros

It was convenient at the time. Everything is included in the home page.

Cons

Logging in each time and no app was available

Pros

Employee self sufficiency.
The HR business partner feature. Our rep is extremely knowledgeable, helpful & relatable. It cost a little extra but the advise given is worth it & has helped me with terminations, leave absences, discipline issues, etc

Cons

Some basic reports are not available.
Ou Time & Attendance rep changes often & without prior notice or a reason for the change.

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

I love that Paychex offers a pay now option where you can get paid before pay day so that you dont have to wait to get paid to pay your bills or overdraft your accounts. It charges a small fee but absolutely worth it.

Cons

The app is slightly glitchy and they do maintenance often on the app. The apps dashboard is slightly confusing but it is customizable.

Pros

Very user friendly for employees and management team

Cons

I wish it was more cost effective for smaller companies

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

Flexibility, ease of use, all in 1 place

Cons

Not much I don't like. Product speaks for itself

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

I like how easy its interface is very straightforward and user friendly. I can easily find any detail regarding paycheck or other benefits information also I love the mobile app its really a game changer. I can do my work even if I am not my desktop.

Cons

What I dislike about Paychex Flex is that sometime it does not load properly or its get slow which is irritating when I am in hurry also it literally bombarded me with notification which cause sometime I miss important notification.

Pros

This HR/payroll tool is easy to use for both the HR team and the users. It's very intuitive. Employees can easily update their own banking information and access their pto and pay stubs easily. It's also easy for office staff to make updates.

Cons

Like so many office software programs, there are many opportunities to add services which really brings the price up. It costs more for training and benefit administration, and for time tracking. Make sure you look at the whole cost before you switch to it.

Pros

Easy to use. Friendly reports process. Requesting time off, payroll,

Cons

I don't really have any complaints on this.

Pros

I could run my own reports when I wanted them.

Cons

It was hard to receive qualified support. It took almost a year to get our account transferred over when we were purchased by another company (FEIN)

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

Very user friendly interface for manually entering payroll and onboarding new employees.

Cons

Many different hands and account reps. The communication could be a bit better.

Pros

Paychex flex simplifies payroll and HR by having all in one dashboards

Cons

I found Paychex Flex very user friendly. The only drawback was that the employees had occasional glitches with logging in.

Pros

Paychex Flex is a very straightforward system that was easy to implement and even easier to use. It tracks time and makes payroll a breeze.

Cons

So far we are really enjoying Oaychex Flex with no cons to report. We are new users, however.

Pros

The customer service when we need guidance on using the software or need assistance with any errors that need correcting.

Cons

Sometimes it is not clear or seems impossible to correct time-clock errors efficiently.

Pros

Paychex Flex provides every function that I need in order to streamline every administrative step when it comes to our employees.

Cons

I haven't experienced any cons with this program. I don't anticipate this happening as it meets the needs that I have.

Pros

PAYCHEX HAS BECOME ONE OF THE BEST SOFTWARE SYSTEMS WE HAVE. VERY USER FRIENDLY FOR NOT ONLY MANAGEMENT BUT EMPLOYEES AS WELL.

Cons

IT WOULD BE BENIFICIAL IF THE PDF WOULD BE AVAILABLE AS SOON AS PAYROLL IS COMPLETED INSTEAD OF THE END OF THE WEEK.

Pros

The ease and convenience of the online access was great. it just made clocking-in and out, and keeping track of time so easy for me. I loved being able to see my total amount of worked hours approved by management for the next payroll cycle. Having an online portal which allows you to access your payroll time and your documents (pay stubs, W-2, etc...) all from one place, is a huge life-saver.

Cons

Sometimes it will lock you out of your account. When you change/update the phone number on your account, it saves it to your online profile but for some reason it doesn't update their verification log. This means that when you attempt to login from your new phone and the system doesn't recognize it, it will naturally attempt to verify your identity, but unfortunately it attempts to send the verification text/call to the old phone number instead of the new one, despite having updated your account details online already.

Pros

The fact that you can use platform to complete approval of time, time clock, payroll processing, and scheduling time off. Which I feel prevents using multiple platforms which may cause issues with certain tasks possibly being able to be overlooked.

Cons

I would just think that the price for the service could be a little lower and across the board for all features available

Pros

I think one of the best features of Paychex Flex is the wide range of features it offers, including payroll processing, HR management tasks, and attendance tracking.

Cons

There are some notable cons:

The customer service is absolutely horrendous. It can take days to hear from your account manager. If you speak with a customer service representative, they always suggest contacting your account manager.

The website was completely unusable when trying to process payroll. If you had to make any adjustments, it could take a day of just lagging since everyone else was using the website.

Pros

The ease of use on-line as well as via mobile device.

Cons

Would like to be notified in advance of any updates/changes well in advance.

Pros

One of the standout features is the ability to view and manage payroll on the go. I can quickly check pay stubs, tax information, and even benefits, all in one place. It's also great for employees who need to clock in or out remotely to review their schedules. The flexibility to access this information at any time is a real plus.

Cons

The app can be slow to load at times. It also lacks few customization option that would make it more user-friendly, like the ability to set custom notifications or personalize the dashboard.

Pros

I loved how simple and easy to use this application was. I was sad when my company let me know that we were going to switch to another application.

Cons

There would be some glitches here and there but nothing that would last too long.

Pros

Paychex flex is easy to organize everything in one location, and its very reliable, you can make changes to suit your needs.

Cons

Its sometimes frustrating when you punch in or out, it will be great to have better access to clock in and out.

Pros

It was very user friendly for standard users.

Cons

The reports were not easy to read or pull.