User Reviews Overview
About Semper
Semper is a Property Management System that helps hoteliers manage their properties better so that they can increase revenue, improve guest satisfaction and save time. The software is either locally installed on premises or can...
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Everything you need and More... and then some!
Pros
It covers all aspects of what is required in the hospitality industry. From the restaurant all the way to wedding facilities and online booking platform.
Cons
The software altough works great and does everything it should, looks a bit dated.
Alternatives Considered
RoomRaccoonReasons for Choosing Semper
We required POS for our restaurant as well as PMS for the lodge.Switched From
NightsBridgeReasons for Switching to Semper
Pricing.Response from Semper
Thank you for the great review, Johan! Are you on the new Semper web system yet? This is a very modern system with a lot of new functions. Feel free to send us an email and we will contact you to to switch you over.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Great Product!
it works well and they have great partner support
Pros
it works well and they have great partner support
Cons
Online is still not there but I'm sure its a end-user problem at the moment (training)
Alternatives Considered
NightsBridgeReasons for Choosing Semper
there was not product/partner supportReasons for Switching to Semper
[SENSITIVE CONTENT] the sales reps was really helpfullResponse from Semper
Thanks for the review, Martin. We're happy to hear you are enjoying the software.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
My opinion
I'm very negative regarding Semper.
I find their accounting side totally unpractical and difficult for non-accounting people to use.
None of the info on reports is trustworthy or easy to categorize. Settings need to be changes again and again and again and one user's settings gets pulled over to all users.
Pros
I can log in remotely - that is the only thing remotely positive regarding Semper.
To be fair... the previous system probably also have this option and it would probably be more streamlined than Semper's but never had need to use it before we switched to Semper
Cons
Data 100% unreliable and everything needs to be double checked.
A HUGE problem if you try to pull an annual report.
Response from Semper
We appreciate your honest feedback and apologize for any challenges you've faced with Semper. It's disheartening to hear about the issues with data reliability, especially when pulling annual reports. We understand the importance of accurate and trustworthy information. Your concerns about the accounting side being impractical for non-accounting users and the difficulties in settings management are duly noted. We are committed to addressing these issues and improving your experience with Semper. If you have specific details or further suggestions, please feel free to share them with our support team. We appreciate your input and are dedicated to making necessary improvements.
Top Semper Alternatives
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Review of Semper
Very friendly and helpful support staff, they solve issues quickly.
Pros
I can access Semper from the cloud and quickly generate a quote or invoice and also check availability from my laptop or smart phone
Cons
I would like Semper to have more options of linking to booking engines like booking.com & Safari. Maybe they do but I was not advised. It would be good to move everything to Semper because Nightsbridge still handles online booking.
Alternatives Considered
NightsBridgeReasons for Switching to Semper
The invoices were very professional and easy to use.- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Semper Hospitality Software
The software is stable. Integrates well with other programs, - accounting and other booking systems. The maintenance and development is excellent on the program. The staff are friendly and willing to help and assist all the time.
Pros
The product stood out from others as it was easy to use. It incorporated tour groups and individuals that other programs could not do. A huge amount of data can be recouped through the record systems and easy to find them. Was easy to set the system up to our needs.
Cons
There is nothing that I do not like or find irritating.
Alternatives Considered
NightsBridgeReasons for Switching to Semper
The system could handle tour groups and the individual guest in the group.Response from Semper
We can't thank you enough for the kind words, Tom. Your review means a lot to us and lets us know we're on the right track.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Impressive Software
Pros
The functionality and features are very helpful.
Cons
The system can be complicated and overwhelming.
Response from Semper
Thank you for sharing your thoughts! We're pleased to hear you find our software impressive with helpful functionality and features. We understand concerns about complexity and overwhelm and appreciate your feedback. We're continuously working to enhance user experience, and your input is valuable. If you have specific suggestions or questions, please let us know.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent for calendar management
Pros
Easy integration with online booking platforms
Cons
Doesn't support local (South African) booking platforms
Alternatives Considered
NightsBridgeReasons for Switching to Semper
More functionality at the time, like a payment platform- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
ITS A VERY EASY SOFTWARE AND VERY HELPFUL AND EASY TO USE
Very good software and it makes it very difficult for stealing. And audit trail
Pros
I can get any report and easy to analyze
Cons
I can get my report and present on time. Auditing what the front office, bar and restaurant is very easy
Response from Semper
Thanks for your positive review! Glad to hear our software is easy to use, helpful for report analysis, and aids in timely presentations. Your feedback on the software's effectiveness in auditing and enhancing security with an audit trail is appreciated. We're committed to meeting your needs and value your input. Thank you for choosing our solution!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
All-in-all, a good functional option
My experience is limited to POS and Stock Control only. We do not use the reservation function for our Guesthouse. Overall, I am happy with the product since it largely does what we need it to do.
Pros
Fairly easy to use and well suited for smaller restaurants for both POS and Stock Control. The support I have received in the past has been exemplary and problems have always been resolved fast and satisfactorily.
Cons
It would be nice to have more buttons displayed on the home screen. Having to scroll through button lists take up unnecessary time and lead to mistakes. Out of stock items are not displayed on the "Stock on Hand "report. A zero would help to assess at a glance that a product is out of stock. Dockets and Invoices are not customizable. When using formatted dockets, column widths are too wide leaving very little space for product descriptions - this, by the way, is the only support ticket that has not been resolved. I miss the ability to be able to log into the system remotely via an app in order to perform functions that are not permitted by on-site staff. Currently I need to come into the restaurant to resolve problems when I am at the restaurant.
Response from Semper
Thank you very much for your feedback.It is much appreciated.
we will make a change to teh docets to include more information as you request.
I am not sure if you are aware that we have a hosted version where you can log-in at any time and view all tables, sales etc. You can also make change from anywhere.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
umkulu
Pros
Stock Control is accurate and profit margins are nice to see
Cons
Currenlty there is ONE colour coded for both the Guest that has (i) made partial payment; AS WELL as the Guest that has Paid in FULL. It would be nice to have the Calendar View to highlight in DIFFERENT COLOURS the two types of Guests, those who have PAID IN FULL; and those who have made Payment, but still have OUTSTANDING account prior to their arrival and check in. Because of this issue, one now has to actually click on the booking to open the reservation in order to see if there person is Paid in FULL ; or only partially paid.
Alternatives Considered
XeroReasons for Choosing Semper
Point of saleSwitched From
NightsBridgeReasons for Switching to Semper
SA product and support- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The ideal software for my business
Pre Semper we had a number of lost bookings as well as a serious problem with double bookings. With Semper being linked directly to our multi channel manager ( MyAllocator ), this problem has totally disappeared.
The proiduct comes with 100's of reports so i can pull any stats i need for pipeline management, house maintenance etc. its all there.
Pros
its simple to use and very reliable. I run it locally as we are very rural and the internet is not always reliable. despite running locally, Semper also allows me remote access via a web browser interface so i am able to manage bookings from anywhere.
Cons
Nothing really. its not the fanciest software on the market, but it does everything i want at a very reasonable price.
Response from Semper
Thank you so much for this great review, Leon. We really appreciate your support and we are so glad our system was able to sort out the issues you had before you implemented Semper.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Still Learning
Pros
Functional Accounting system combined with reservations and Conferencing.
Cons
Recipe setup - restaurant
limited access to being able to delete items or invoices - manually without contacting support.
Limited reports
Alternatives Considered
Sage 300cloud- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Support
It is a great program. Thanx a mill to Bea who help us every time when we are struggling with something or needs help setting the program up correctly. She is a star!!
Pros
When u can see ahead when bookings has been made in stead of looking in a book & loose space or details
Cons
When you can't change the dates for when invoice has been made...need to make new invoice...
Response from Semper
Thank you for your feedback! We appreciate your positive comments.
If you want to change an invoice you'll need to cancel/credit it, this is to be in line with general accounting and audit practices.
We're glad Bea has been a star in assisting you. If you have further questions or suggestions, feel free to reach out. Thanks a million for your support!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Housekeeping and Laundry
Pros
Easy to learn and use. Sometimes not user friendly eg. bottle neck when entering transactions.
Cons
little hick ups and after hours support not always able to assist
Response from Semper
Thank you for sharing your review. We're glad to hear that our system is easy to learn and use for housekeeping and laundry. We apologize for any inconvenience you've encountered, especially the bottleneck during transaction entry. Your feedback on little hiccups and challenges with after-hours support is noted. We're committed to addressing these issues to enhance your experience. If you have further details or suggestions, please feel free to share with our support team. We appreciate your input and thank you for using our system.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great Booking System
Pros
The accounting section is very helpful, the basic understanding of booking your rooms and sales split is very handy and easy
Cons
Export reports not really for debtors use, have to use another method to get accurate report totals
Response from Semper
Thank you for your positive review! We're pleased to hear that you find our booking system great, especially the helpful accounting section and easy sales split. We appreciate your feedback on the export reports and are committed to enhancing our features. If you have any specific suggestions, feel free to share. We're here to provide an even better experience for you!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Semper Property Management System
Pros
Makes managing properties and rentals so much easier.
Nice function for housekeeping and good integration with most booking websites.
Cons
Looks outdated (like a software from the early 2000's).
But I was using the desktop version and from what I understand, the web platform is much better and more modern.
Response from Semper
Thank you for your positive feedback! We're glad to hear that Semper makes managing properties easier with good integration. We appreciate your input about the desktop version's appearance, and we're excited for you to explore the more modern web platform for an updated experience. If you have any further comments or suggestions, feel free to let us know. We're here to enhance your property management journey!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Semper is Excellent
Pros
The support is 100%. [sensitive content hidden] and [sensitive content hidden] are my go to people, love you guys!
Cons
It sometimes has bugs here and there, but I can assure you that the sort those out swiftly
Response from Semper
Thank you for your excellent review! We're thrilled to hear that our support.
We appreciate your understanding about occasional bugs and assure you that we're committed to resolving them swiftly. If you ever have more feedback or need assistance, feel free to reach out. We love having you as part of our community!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Semper is a great management tool
Overall, Semper is a great management tool. It is user friendly and even if there is something we do not understand, we can call Semper and we will immediately receive help.
Pros
Semper is easy to use and every day I discover a new feature. From organizing reservations, to taking payments form guests, everything us made easier by Semper.
Cons
The accounting section of Semper needs a little more attention. Frequently we have to call Semper and ask why our invoices/statements are wrong.
Response from Semper
Thank you very much for the positive response. On the accounting side, a tremendous has been done in recent releases and we would like it very much to share that with you.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Semper review
Pros
Easy to use
Fast and reliable
Availability
Cons
At this stage no cons, might just have to use it a bit longer to discover cons
Response from Semper
Thank you for sharing your experience with Semper! We're thrilled to hear that you find our service easy to use, fast, and reliable. Your feedback on the seamless availability is much appreciated. It's encouraging to know that Semper has met your expectations. If you ever have any suggestions or additional thoughts, please feel free to share.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
It is user friendly with and Support is always helpful.
The system is user Friendly.
Pros
The online integrations make my front desk duties very easy.
Cons
There is nothing to change at the moment. The support staff ([sensitive content hidden]) is always available to assist.
Response from Semper
Thank you for your positive feedback! We're delighted to hear that you find the system user-friendly and appreciate the helpful support. If you ever have further comments or suggestions, feel free to reach out. We're here to assist you!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Easy to use
easy to make new bookings and keep up to date with availability.
Pros
Version 8 is easy to use. Great value for money
Cons
The new semper is a bit different from the older version.
Response from Semper
Thanks for your feedback on Version 8! We're thrilled to hear it's easy to use and offers great value for money. If you have any more comments or suggestions, feel free to share. We appreciate your support!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Makakatana Review
Pros
We use it daily. Quick functioning and easy to view
Cons
The search function does not display all reservations searched for in that name
Response from Semper
Thank you for your review! We're glad to hear that you use our system daily and find it quick and easy to use. We appreciate your feedback about the search function and will look into improving it for a better experience.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Semper booking system is the besy!
Semper booking system covers all aspects of what is required in the hospitality industry.
the software is stable and reliable at all times.
Pros
very accurate! it keeps track of all booking information.
semper consultants are always there to assist.
Cons
nothing that i like the least about semper booking system
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
The Best Support Team
Helpful and polite team.
Pros
Automatically emailing corrospondence documents.
Cons
Unable to generate the Excel sheet for the daily sales report.
Response from Semper
Thank you for your positive review! We're glad you appreciate the automated emailing of correspondence documents and the helpful and polite support team. We've noted your feedback about generating the Excel sheet for the daily sales report. If you have further comments or suggestions, feel free to share. We're here to assist you!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Semper review
Pros
Semper is cloud based, you can use it anywhere.
Cons
Semper has glitches or is offline that creates issues
Response from Semper
Thank you for your feedback! We're glad you appreciate Semper's cloud-based accessibility. We apologize for any glitches or downtime and are actively working to improve reliability. If you encounter issues, please contact our support team. Your input is important to us.
