Sonix Reviews

4.9
Overall rating
Reviews

4.9
Overall rating
Reviews
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User Reviews Overview

About Sonix

Sonix is a web-based solution that allows businesses to transcribe audio and video files. The fully automated software is able to transcribe 30 minutes of audio or video in approximately 3-4 minutes, for industries that require...

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Feature ratings

Value for Money
4.7
Functionality
4.7
Ease of Use
4.9
Customer Support
4.8

Browse Sonix Reviews

135 of 135 reviews
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Jan
Jan
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 22/10/2021

Soix for transcription

Great tool which served the purpose.

Pros

Easy to use. Great support. Friendly people

Cons

The software performed as expected, so there are no conerns.

Ines
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 22/04/2024

Thank you!

Pros

Sonix is super friendly to use. It offers you great results, in a very short time

Cons

It is very expensive for a Latin person.

Wendy
  • Industry: Public Relations & Communications
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

3
Reviewed on 27/02/2019

Excellent customer service

I tried a few different transcription companies but found Sonix the easiest to use and the additional features available are great.

What really stands out is CSR and her customer service. In today's world, it is difficult to find a company who is truly interested in their customers like Sonix is.

Pros

I like how easy it is to upload, edit and export. I find new features to use every time I edit a transcript

Cons

Wish the transcription was a bit closer to the audio, however, do understand it depends on the quality of the audio.

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Ernesto
Ernesto
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/07/2019

Surprisingly accurate and super easy to edit

I've just started using them but am so impressed with the results, the service and the customer service that I'm starting to transcribe all my previous podcast episodes and phasing out the use of Google Cloud transcription despite that being FREE at the volume that I require.

Pros

It's accuracy for transcribing conversations
How simple it is to edit and export the transcript
The embed code so I can add a transcript AND a player to my website and even pull the original MP3 from my podcast host so that those plays count towards my stats.
THE AMAZING CUSTOMER SERVICE!

Cons

The pricing structure is difficult to grasp at first. I would still try to simplify it because it's confusing. You get charged a membership fee which then gives you access to transcription services which are billed based on usage. I now understand that they do this so you don't have to be paying monthly for transcription which you might not need but then you're paying a membership anyway…
Also, I'd like to be able to save snippets and common words to improve the AI and make my editing process easier but that's a very minor thing.

Victor
Victor
  • Industry: Motion Pictures & Film
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/08/2021

Life-changing software

What took hours to finish now takes minutes thanks to Sonix, the speed of transcription and translation is very fast and you will only have to worry about polishing the script for very specific words and pronunciations of different subjects and accents.

Pros

It's an amazing achievement that saves hours of your time transcribing and timecoding for video. It's incredibly easy to use and set-up for the first time.

Cons

Loved everything about the software, didn't found any bug or error so far. Speech-to-text transcription is a very hard affair and it's very understandable that it won't be a 100% perfect outcome, but it gets around 80-90% perfect, just needs a little check on some words and that's it.

Brandon
Brandon
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/02/2021

Incredible program and brilliant customer service

I’ve used it for over 100 hours of interviews for various projects, specifically our podcast Telephone Stories: The Trials of Michael Jackson, which is airing on Luminary - any time I’ve had an issue, they’re customer service has been prompt, personal and grateful for my business.

Pros

Sonix is very easy to use - and compared to AI software I’ve tried much more accurate with transcriptions - and the turnaround continues to become faster.

Cons

The only issue with the software - and I think it’s more of just the ability to read the sometimes difficult change between speakers when uploading an interview is breaking dialogue paragraphs when one speaker is done and telling the difference. This may likely change as technology grows.

Jorge
Jorge
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 12/03/2018

The recording, transcription and editing functions are really great.

It allows a greater benefit saving time and I can make my projects faster, being able to quickly transcribe audio and make it searchable is the greatest benefit. The recording, transcription and editing functions are really good and easy to use ..

Pros

The editing functionality is very good it does a very good job of transcription, so it really is not necessary to make many modifications to the transcribed text. The design is very clear, which facilitates its use and allows you to upload files in a fast and efficient way, the editing functionality that you have is very complete allowing the audio track and the transcribed text to be synchronized so that it is really easy to follow the audio and make online editions of the transcribed text

María Magdalena
María Magdalena
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3

4
Reviewed on 07/05/2018

Not the best, but worth a try!

Pros

It's an really good web editor. Innovative with SEO friendly media embeds, and provides good automated service with a nice group of editing tools.

Cons

Prices are high prices and its performance could be iffy, unreliable if you work with complex files.

Response from Sonix

Sonix works best with high quality audio. If you audio has background noise, people talking over each other, or strong accents, the resulting transcript will be affected. We published this page to help users capture clear audio: https://sonix.ai/greataudio

Replied 10/05/2018
Moritz
Moritz
  • Industry: Management Consulting
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/07/2019

Amazing Transcription Software with a great price

It helped to save so much time, did not expect that to happen - life saver!

Pros

- amazing UI
- good quality transcription for German language even though sometimes low quality recording
- easy to refine transcription manually
- great price, great bargain + you can quit monthly

Cons

- to be honest I expected nothing but was amazed, so cannot really say anything although there is always room for improvement like the accuracy of transcription etc.

HanSeok
HanSeok
  • Industry: Education Management
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/01/2021

Quick and Handy Automation tool for Busy Teacher

Pros

Sonix provides me with a highly reliable automatic audio/video transcription service. After uploading the file on the server, usually it takes up to 30-40 seconds to complete the transcription process for a 1 minute audio file. I use it to make an interactive listening practice tool for my students.

As it supports a powerful sharing options, I can easily share the contents even on the web itself! Also it has two kinds of offers: subscription or pay-as-go. So I can choose the one that fits my current situation.

Cons

I have not found anything that I dislike with this tool. Compared to its competitors, nothing had a superior quality or features than Sonix. I am quite sure that I'd love to pay for the subscription even after the free trial (30 minutes).

Harold
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 05/07/2023

Great product but there is a paradigm shift.

My overall experience was great.

Pros

This service exceeded my expectations. It was very easy to use, I love the GUI, and I found this accurate enough for my needs.

Cons

With openai's Whisper and the ability to do the same thing for free, it no longer made sense to continue paying for Sonix.

Verified Reviewer
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/05/2023

A platform that does the job, nice and easy.

I have used to transcribe interviews in an academic project

Pros

Highly ergonomic, it works even for speeches in noisy environments

Cons

In Romanian the recognition index is in the range of 80-85%

George
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/02/2023

One of the best transcription + caption software out there. Can improve on value for money

Overall experience was good.They need to however improve their value for money credentials if they want repeat customers/annual membership customers.

Pros

95% accurate transcription + ease of inserting/burning in captions

Cons

A bit pricey for what it does vs. competition.

Chris
  • Industry: Research
  • Company size: 5,001–10,000 Employees
  • Used for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/08/2019

The people from Sonix are life savers

I used Sonix for transcription of interviews and it exceeded my expectations. I love it.

Pros

The user interface works intuitively and smooth. Over the time that I used Sonix that introduced new features and everytime it was an improvement. One improvement that I loved was that the audio would stop playing when you edit the text and start playing immediately after. This really sped up the process of finalizing the transcripts. Customer service (just for questions, I never had any complaints) was super responsive and friendly. The quality of the transcriptions is really good. I cannot recommend Sonix enough.

Cons

In my experience, there were 2 types of situations where the quality of the transcriptions suffered. The first is when there are more than 2 speakers, especially when some interviewees were sitting around a large table and therefore sat physically too far from my recorder. In those cases, the first couple of words or a sentence from a new speaker would often not be picked up.
The second is when there was loud background music playing. In those cases the sentences in the transcripts would be cut short, meaning that after every couple of words there would be a period followed by a capitalized word.
But, I cannot stress this enough, this is to be expected from any transcription service. It is just something to keep in mind: if you do plan to transcribe your recordings just make sure that speakers are reasonably close to your recorder and that you avoid bars/restaurants. Otherwise, the transcripts were very good and the editing experience was even better. I cannot recommend Sonix enough.

Verified Reviewer
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 10/12/2019

Sonix is our go-to transcription service

Sonix has been a huge help for our small media production team to create and edit transcripts for documentary film projects. The pricing is great compared to other services, especially if you're working with larger volumes, and the editing interface is simply a pleasure to use.

Pros

Sonix has the best online editor of any transcription service we've tried. I love all the export format options and organizational abilities. Sonix makes the task of creating interview transcripts simple and fun.

Cons

I wish there was a little more control over how SRT subtitles are exported, especially the ability to automatically split subtitles at the end of sentences. Also, it would be nice if Sonix could better identify speakers automatically.

Holly
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used for Free Trial
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 28/12/2020

Great product for quick and easy transcription

I used the software to work with a video production team in another state - they sent me the video, I uploaded the audio to the program, translated it to Word (I loved that there were options for the format you'd like to create the translation in), cleaned it up in Sonix, downloaded it to my laptop and made notes for the video production company to make the edits to the actual video. It really sped up the process and was a great help to me. If I had an ongoing need to make these videos (monthly, for example), I would DEFINITELY buy this product!

Pros

I needed a software product to translate a video made by compiling Zoom recordings. Not only was the quality relatively poor, but there were 15 different speakers. This software did a tremendous job! Not only was it able to capture probably 90% of the words accurately from a poor-quality audio, but it separated the content by speaker, made it super easy to note who spoke in each section, to correct the few words that were wrong (mostly the company name which is not common), and easy to export. I'm not a software expert by any stretch of the imagination. I'm a strategic communication consultant putting together a video for a client in the Real Estate industry. Being able to translate, identify the speaker and easily download the information with time stamps made it much easier and faster to get to our final edit with the video production company.

Cons

I had no challenges or issues with the software - it was very intuitive, helpful, and thoughtfully designed.

Dip
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/09/2022

Fast, automated and highly secure.

I was looking for a cheap and effective audio-to-text converter and I found Sonix. It is simple to use, affordable, and generates transcription within a few minutes.

Pros

It is easy to use and we can use it to create accurate transcription in multiple languages from any audio we have but only the requirement is the audio must be noise free. I found that it is very user-friendly and we can generate transcription very quickly.

Cons

It helps us to improve the user experience with highly accurate subtitles for our every video.

TOM
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/06/2021

Great tool, saved me a lot of time and money

I really loved the tool and even used it for personal use as a language learner.
I loved that there are a lot of export features including the video player with clickable transcript

Pros

I used Sonix for a year transcribing my YouTube videos and using the API to create content from it.
It's easy to use, fast and affordable

Cons

The text editing takes time and the timestamps made me crazy at times.
If the language switches in the video (rare case figure for most users I admit) it gets very difficult to get both transcriptions

Marcia
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/04/2022

PhD research interview transcription

A great experience. I've recommended it to all of my fellow phd students and would use it again.

Pros

It's super easy to use and picks up on different accents, which was important because my accent was different to all of my subjects.

Cons

THat I had to pay for it, but that's life ;-)

Joe
  • Industry: Online Media
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/09/2021

This software is a life saver!!

Amazing...

Pros

So easy to use and extremely accurate! It's amazing!

Cons

I can't think of anything at all. It worked flawlessly

Annie
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/08/2021

Awesome, Great Software

Awesome

Pros

Accuracy, ease of use. Great editing software.

Cons

Everything was great. My ease of using this software was great.

Brian
  • Industry: Motion Pictures & Film
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

5
Reviewed on 12/09/2022

Sonix is a great software fro transcribing interviews

Despite the little problems, overall the product worked great and save us loads of time if we were to manually transcribe the files.

Pros

What was nice was the fact that we could easily upload files and in short order we received the transcription. We also liked the fact that we could use timecode and find certain sections of the transcription.

Cons

The recognition software failed a few times where it got the voices mixed up

David
David
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/09/2020

Perfect for our requirements

Friendly and professional staff.

Pros

So far, the results have been spot on. No matter which service you use, you really need to check the output, and this service rarely requires any correction. I trust this is to do with the quality of the recording as well.

Cons

It appears to be mandatory to find something that we liked least, and I will have to disappoint you because when it does what we need, then all we could wish for is free delivered coffee to the office.

Ray
  • Industry: Higher Education
  • Company size: 5,001–10,000 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/03/2019

Transcription made so much easier in a fraction of the time

The support from the Sonix team has been excellent with solving both technical questions related to the product as well as providing advice and payment options to suit my situation as an educator. Very impressive!

Pros

The software is very intuitive to use and contains really helpful features like being able to review and correct details in the transcript while listening to the audio. This is the first software I have used that recognises and differentiates between multiple voices with a functional level of accuracy.

Cons

This hardly seems like a disadvantage however, there is an investment of time required in reviewing and correcting 'misinterpretations' of words and phrases in the produced transcript. You also need to manually give an identity to the speaker of each transcribed passage of text though this takes a fraction of the time and cost expended on manual transcription.

Alessandro
  • Industry: Translation & Localization
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/11/2020

Sonix does all the job

I worked as a Project Manager before, then I had some transcriptions to be done, and at the time, the company had bought a few hours on the platform, that's how I got to know it. Now that I work by myself and need transcriptions and subtitles from time to time, it's been my ally. It saves me TONS of time I would spend typing and timing everything. Sonix does all the job, and I only need to make a few weeks before generating an export file. It's amazing. And I just love their sense of humor and human touch to it.

Pros

It's incredibly fast, and it sets the timing for subtitles perfectly. I dread having to time everything myself, and with Sonix I can do that just by pressing Enter.

Cons

I honestly have nothing to complain about. The transcription only went down on inaccuracy because of the video itself at some specific times, naturally, but mostly it would nail it. So really, no complaints.

135 reviews