User Reviews Overview
About Confluence
Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment. Confluence’s editor feature...
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- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Simplicity of process and integration of resources in one program.
All in all, we conclude that Confluence is a really helpful software when it comes to project management within a team. For that reason, I believe that the key advantage of is simplicity and the ability to edit it in collaboration with others simultaneously.
Pros
The best aspect of Confluence that I have found is that it is really easy to use and very friendly. This software is very convenient for use by anyone, including the first time user of this kind of applications. I also like the potential of making and editing content that is shared and I also believe that communication as well as teamwork are enhanced.
Cons
But the thing that I did not like most is that I sometimes get the feeling that the tool is rather limited in what it does allow me to change. I want more configuration possibilities, so that it would be possible to fit the software to the needs of my workshop.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Better than Sharepoint
Pretty good, it's a great improvement upon a similar tool like Sharepoint.
Pros
It looks good, has great integration options with other tools, and it's really easy to collaborate with other people.
Cons
The navigation can be a little confusing, I'm not always able to easily find the pages I'm looking for.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Would not recommend to use it in the SaaS version
It is working most of the time, with several outages in the past months.
We were forced to migrate from the on-prem to the SaaS version. The on-prem version was very good, the SaaS software is a mess in terms of ensuring information security and has way worse usability.
Pros
Concurrent editing is still possible in the SaaS version.
Cons
Has advertisements for other products in the menu.
You have no sufficient control over the 3rd party features the users can see and use.
It's a nightmare to document its use according to GDPR rules.
Top Confluence Alternatives
- Industry: Banking
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Great tool for documentation and collaboration
I've been a user and administrator of confluence for 15 years. I've scaled it up from 200 users in a department to over 25000 users across an entire organisation.
Pros
Confluence is a well established, feature rich, easy to use and highly scalable collaboration tool. It makes writing and sharing documentation very easy. There is a vast library of (mostly paid for) plugins that can customise the experience.
Cons
It's expensive and the plug in system ramps up the cost considerably as well. Plugins have a habit of launching for free but after some time they start charging.
(usually shortly after you realise it's indispensable). They make it hard to remove and replace plugins.
Th search facility is not configurable and heavily weights results to more recent documents.
- Industry: Information Services
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
One stop content management solutions
I am using Confluence in my last organization aswell is in current org.i have created many space and published it internal users.its features like structure content tree,page versioning,whiteboard etc give flexible user to customized their content with diagram and pic.
Pros
Confluence is one of the best widely used content management web application,which help corporates and enterprise team to manage and maintain lots of internal and external content.many features like its own space,personalized feeds and community hub mske it more adorable to use.
Cons
Nothing as such,its adding its new features and upgrade user experience based on feedback.
- Industry: Consumer Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Confluence can influence!
Pros
This ia the best knowledge base that I have used.
Cons
I would suggest to have an option for dark mode.
Alternatives Considered
GuruReasons for Switching to Confluence
The reason we choose confluence is because of ease of use, most of our newbies were able to navigate Confluence with ease.- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Perfect Documentation manager with Privacy controls
Pros
Perfect for documentation and managing documents.
Cons
I dont think there is a think i do not like about confluence.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for Free Trial
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Review Source
A Powerful Collaboration Tool for Teams Using Atlassian
It is a great tool for teams already in the Atlassian ecosystem. Though the free features are limited, Its integration with other Atlassian tools like Jira makes it a great product.
Pros
It simplifies real-time collaboration with multiple team members. It also has a good integration with another great tool, Jira, which makes project discussions easier.
Cons
The free features are quite limited, this can restrict usability for teams not using premium plans.
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Easy to use, tough as an administrator
I use it daily to write and create KB articles. My goal is to get something done fast, approved and ready. Confluence allows me to reach this goal.
Pros
You can very simply layout a Knowledge Base page to make the information easy to find. Searching for information is Super easy
Cons
There are some limitations when setting page permissions. If you are familiar with server permissions, Confluence is not as flexible and easy.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Awesome application of collaboration
Nice application and provide fantastic ability to document and share items on secure and safe Platform.
Pros
We can contribute to our the large project documentation and collaborate with multiple teams.
Cons
Web based solution is wonderful for the content and document sharing with various team members.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
My Confluence Experience
Confluence has helped my team increase effective communication and the use of its friendly tools in knowledge sharing.
Pros
Confluence is a very robust and powerful tool that makes knowledge sharing and documentation easy
Cons
Once you use any external ad-ons, the pricing increases
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Professional and collaborative document and content management
Confluence can serve as the only document management system of a company, in particular if the company also uses Jira. Confluence has also nice built-in tools such as draw.io.
Pros
The collaborative document edition feature is really awesome! Intuitive, secure, fluid,... It's exactly what you can expect from such a feature. In particular, the merge function is really well done: only in rate cases the tool will ask you to decide which version to keep. In all other cases the tool make it transparently without mistake. Brilliant!
Cons
There is a native connection with Jira, from the same company (Atlassian) but I find it very limited. I would expect more enhanced reporting or chart features, beyond the current limited options. Jira is powerful but very few of its data are available in Confluence.
Also, one particular thing annoys me: there are very few options to change the text format. For example it's not possible to change the size of the text in "body".
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Wonderful Project Management Tool
I have been able to collaborate on projects and finish them on time.
Pros
Confluence is a morden workspace that allows interactive projects collaborations. It is to get information with Confluence.
Cons
The learning curve is a hard to understand but once you get to understand it everything else gets to be easy.
- Industry: Import & Export
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Confluence Has Exceptional Capabilities that Promote Teamwork
I love the efficiency of Confluence.
The experience I have with Confluence is incredible.
Pros
This is a digital workspace that enables us to work as a team.
I like how Confluence has been promoting collaboration at our workplace.
Cons
I am impressed by the flawlessness of Confluence.
Confluence is so amazing and powerful.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Confluence is a robust tool for world-class engineering/product teams to create
Confluence is a critical tool for significant documentation from an engineering/product standpoint. I don't think it will be the only tool fast agile businesses will use for documentation but it is still best in class for engineering functions.
Pros
Confluence is the most trusted documentation player in the game. We use Jira for our engineering task management so naturally, the seamless vertical integration between the two tools is excellent. Confluence has an excellent template library and perhaps most importantly, the performance is always reliable. We can't use tools like ClickUp due to bugs and performance issues for long significant PRDs. The collaboration on confluence is excellent and permissions around editing is also important.
Cons
Confluence is quite clunky (much like Jira). The ability to edit isn't as easy as ClickUp or Notion and that can get frustrating when you're trying to make changes quickly.
- Industry: Computer Software
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Confluence: Streamlining Collaboration and Knowledge Management
Pros
Confluence excels in collaboration and knowledge management among teams in the organization. It acts as a document center where answers to most respective questions or issues are answered by peers saving tons of time.
Documentation of a specific process allows new joiners to quickly understand the by just looking into the documentation instead of assigning a resource to help them understand the whole process. It is a great platform for productivity.
Cons
Editing the documents can be made just like Microsoft Word and duplicating all its features could be great because almost all use Word to edit documents.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Confluence: Best place to maintain the project document in agile
It is very good tool for document management. one of the best we have used with so many feature inbuilt and the best part is its tie up with jira.
Pros
The best thing about confluence we can have all our document at one place with access to everyone who needs it. It is easy to manage the access level like who can view, edit, delete or access the document.
The document can be managed at company level or project level.
Cons
The name has to be always different i.e support we have a folder Name 1 and sub file under it as file 1 and if i have another folder as Name 2 , even under that we cannot have a file as file 1.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
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Review Source
Great collaborative platform - but not without its quirks
Pros
Confluence has been instrumental for our team as a central repository for our documentation, streamlining our workflow considerably by keeping everything from project plans to meeting notes in one place. The real-time collaborative editing feature is a game-changer, allowing multiple team members to work on the same document simultaneously, which has boosted our productivity during brainstorming sessions and project planning (especially when working across various timezones). Its seamless integration with Jira and other Atlassian products facilitates easy progress tracking and task management, creating a more cohesive working environment. Additionally, the range of templates available makes it easy to get started with new documents, and the ability to create custom templates tailored to our specific needs has been very useful. Its superior to platforms like Quip in the way that it handles pasting in content from other platforms/products (Excel for example). Its shared organizational structure also makes it much easier to use - because we can create one team location with sub pages, and organize them holistically rather than everyone having their own organization approach.
Cons
It takes a bit of a learning curve to get used to where you find everything. Additionally, granting access to people on different pages is challenging - to the point that it seems like we have to include IT in those type of requests - which shouldn't be the case, and is MUCH easier to do in Quip. The search functionality can also leave some things to be desired, as many times it takes 4-5 searches to finally find what you're looking for.
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Daily confluence use in a digital testing team
As manager Confluence helps me and my team to collabrate easily and to create a solid knowledge base
Pros
Very easy to familiarize with and to use
Cons
The display of the inserted file that are not well attractive
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Strong Collaboration Platform with Some Usability Challenges
It’s an effective tool for centralizing documentation and facilitating collaboration across teams. I’ve found it particularly useful for creating and maintaining project documents.
Pros
What I liked most about Confluence was its ability to foster collaboration and knowledge sharing across teams.
Cons
What I liked least about Confluence was that it could sometimes feel a bit clunky, especially when dealing with complex formatting.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Great software for teams
It's great. Besides small UI issues that can be boiled down to personal preference, it's the perfect software for its use-case.
Pros
A great platform to store all team knowledge. It's user-friendly and allows for easy editing and consistent formatting. You can also share very easily.
Cons
The search function doesn't always give you what you're looking for.
- Industry: Computer & Network Security
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Wikipedia for the Internal Company
Overall, it's good, it's like the wikipedia for your company.
Pros
It's pretty great! It's got everything you need and is essential for onboarding/transferring knowledge.
Cons
the search function is not very intuitive
- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Confluence is Good!
If you are looking for one of the best knowledge base this is for you.
Pros
I am working now and one of our tools for escalation and documentation is confluence. I can say it was easy to find solution.
Cons
There's a lot of updates everyday in my email.
- Industry: Business Supplies & Equipment
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
A great wiki for even technical teams that don't want to learn another Wiki syntax!
Confluence has been a great wiki / knowledgebase software for our IT team that has really spurred on adoption because of how easy and natural it is for users to pick up and start using without having to learn a wiki formatting syntax. Even technical users like IT department will be resistant to documentation if the tools are too challenging to pickup.
Pros
The WYSIWYG editor is probably one of the best for a wiki software that you'll find - it is very close to MS Word, and can even handle importing MS Word documents.
Cons
The cost is a bit higher for a non-free team than other products, especially when a lot of wiki software is free or open source even. There are also a lot of knobs and dials for customization that can be overwhelming almost, although some may appreciate that.
- Industry: Animation
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
An Efficient and Practical Tool!
Overall my experience has been very positive. Confluence has allowed me to streamline a lot of critical information by housing it in one area, makes on-boarding very easy, and allows me to point current employees in the right direction when they have department or training specific questions.
Pros
I really like how easy Confluence is to navigate and store information. When we do on-boarding, we walk all of our new hires through Confluence and show them where to find critical department and training information. This reduces confusion and helps create a better on-boarding experience for new employees!
Cons
I do not have anything bad to say about confluence. It is honestly a fantastic tool.