Webex Suite Reviews

Pros

It is very easy to use. It allows a large capacity of participants and allows sessions to be recorded.
Something that makes it a very good option is that it allows you to enter the sections even by dialing a number without the need for software (although it would only be audio).
The integration that it has with other Christ solutions and that allows adding a great variety of video conferencing devices makes it a very flexible application.

Cons

Price may be one of its downsides. Comparing it to others like Zoom, the price may go up a bit. However, for a medium to large company, buying by volume can compensate for this situation.

Alternatives Considered

Zoom Workplace

Reasons for Switching to Webex Suite

Cisco Webex is more flexible. Zoom doesn't allow us all the flexibility that we have. And buying in volume for all members of the organization helped us lower costs, which made us decide on Webex.

Pros

Collaboration Tools: Features like file sharing, whiteboarding, and real-time document collaboration enhance productivity and teamwork during meetings and project discussions.

Cons

Mobile App Limitations: Although the mobile app is functional, it may lack some features found in the desktop version, which can limit its usability for users on the go.

Pros

It usually has a strong connection and is a useful to meet virtually

Cons

I find that the experience is better with Zoom overall. Webex makes it hard to share your screen.

Pros

Webex Suite is easy for me to communicate with my team, the video calls are clear and I appreciate the ability to share my screen during meetings. It’s also helpful that I can chat with my coworkers and send files all in one place that makes collaboration simple and efficient for me.

Cons

Things I don’t like about Webex Suite is that it can be slow sometimes, especially when there are many people on a call and the interface can feel a bit confusing at first and it took me some time to figure everything out and I have also noticed that the notifications can be overwhelming making it hard to focus and audio quality isn’t always the best which can be frustrating during important meetings.

Pros

Webex Suite is very user-friendly and easy to use. I like the screen sharing, robust security features that enhance data privacy and governance, intuitive UI, and high-quality video and audio features that does magic during meetings and video conference. The customer support has been very helpful and proactive I highly appreciate their support.

Cons

Webex Suite does not work perfectly when there is internet issues. Nevertheless I highly appreciate capabilities of this tool.

Pros

We can manage our calls, meetings, webinars, messagings, polling and events with this full collaboration tool.

Cons

The design of its mobile app needs to be improved.

Alternatives Considered

Zoom Workplace

Reasons for Switching to Webex Suite

we use both. But the ROI of Webex is higher

Pros

Webex allows me to chat, video call, and screen share with fellow coworkers which is especially helpful considering our company has multiple locations in various states. I was able to be trained by someone out of state by daily screen shares. I also appreciated that you could search a chat's history, so I was able to refer back to attachments and conversations I wanted to recall -- again, especially helpful when training. The chat feature also allows you to communicate with anyone in the company without requiring the use of personal cell phones.

Cons

There was never a time I was unable to perform above tasks by using Webex.

Pros

comprehensive Collaboration
High-Quality Video and Audio
Security and privacy

Cons

User Interface Complexity
Performance Issues
Mobile App Limitation
Frequent update

Pros

It had the capability of viewing incoming calls to the office on my phone.

Cons

Their desktop version, it wasnt as simple as mobile.

Pros

Integrated well into our existing telecomm account.

Cons

Application would sometimes crash on some of our employees devices.

Pros

> The primary option which I liked really in this software is connectivity from other sources like mobile phone or other for audio connections which helped me a lot whenever I was stuck in the less internet connection speed.
> Webex is so far the best one I have ever seen where the speed and ease of use is on the stake here. The ease of use as I mentioned really applies to this since as soon as the connection has been done, the options to join the meeting and the security it applies to the meeting is the one I like the most.
> Other than that, the speed as mentioned before, even in the low internet speeds, the lack of any lag makes this application the most I used ever.

Cons

There is really less things which I don't like about this software which is desktop application readiness. Whenever I always connect through the desktop application, sometimes it takes a lot of time to join the meeting which would result in some of the escalations which you can get in your professional life. I hope this would be made better in the upcoming versions.

Alternatives Considered

Microsoft Teams and Zoom Events and Webinars

Reasons for Choosing Webex Suite

We actually made the switch since we had some meeting with the outside of the organization which is better in case of webex compared to the one we previously had i.e., Skype. So we had to select the one which helps the team during the important external calls.

Reasons for Switching to Webex Suite

The versatility and the easiness which the application suggests is really important and made us pick this application in front of so competitive other ones.

Pros

The Pros: As Zoom has been the standard of virtual meeting since pandemic, WebEx meeting has quickly improved from their lackluster features 8 months ago, to almost Zoom. Our company has been using WebEx as standard virtual conference platform. It used to be very buggy and laggy and having audio and video performance issues.

Now, it's one click audio and video integrated in internet. No need to dial separately using phone call. I like the GUI now as it is more intuitive than before. I like the mobile connectivity and the capability to do breakout rooms and mute everyone without unmuting themselves.

AI features are also great. Now they've introduced background noise suppression, so I do not need a third party software like Krisp.

We also like the introduction of cohosting to give some assistance to the host of the meeting.

Overall, we are enjoying the use of WebEx Meeting unlike previously.

Cons

Although WebEx Meetings has improved a lot, there are still a few features not working properly.

1. Virtual Background in video eats a lot of computer memory and sometimes causing laptop to freeze.
2. The breakout rooms do not have advance assignments yet, so imagine you have 500 attendees and you have to break them up manually.

Alternatives Considered

Google Meet

Reasons for Switching to Webex Suite

I believe they offer other platforms for real-time chat, that is why WebEx Meeting has been considered.

Pros

We have been a Socio customer since late 2017. From 2017 until our April 2020 event, they have been powering our live/in-person events. Throughout 2020, we have used their software and their amazing support team (shout out to [SENSITIVE CONTENT HIDDEN] for keeping up with me 😂) to pivot our events program to be 100% virtual and doubled the number of events we hold with them. After running RFPs with 6 virtual platforms, Socio was the clear winner with their virtual event platform as well.

Looking into our 2021 events program, our plan is to start executing a hybrid (mix of virtual and in-person) strategy, and we are confident that Socio will deliver as they have been experts in the in-person events prior to virtual events even existing for our organization (unlike some other providers that are just virtual or in-person oriented)

Cons

No downsides at the moment. Their 24/5 support was extremely helpful, and we really wanted it to cover the weekend hours as well (since a few of our events happen on the weekends). Recently we have been notified by our customer success manager that they have expanded their support to include weekend hours as well. So, I can't complain.

Alternatives Considered

Bizzabo, Hopin and Cvent Event Management

Reasons for Choosing Webex Suite

Looking into our 2021 events program, our plan is to start executing a hybrid (mix of virtual and in-person) strategy, and we are confident that Socio will deliver as they have been experts in the in-person events prior to virtual events even existing for our organization (unlike some other providers that are just virtual or in-person oriented)

Switched From

Hopin

Reasons for Switching to Webex Suite

After running RFPs with 6 virtual platforms, Socio was the clear winner with their virtual event platform as well.

Pros

Cisco Webex meeting is the awesome tool for meetings, collaborations, creating appointments for any event. Nice Screen sharing options. The best part is Recording meeting which can be stored and referred later. Nice Chatting options also. You can choose whom to talk or you can chat to the whole team. Nice Video and Sound Quality. Easily Integrated with Microsoft outlook that's why we can create meeting from outlook easily including WebEx link. We can have our personal room where you can collaborate with the team. It can be accessed outside the VPN network. Easily can download on Mobile without any need of Company network. Nice notification settings which will be pretty nice and from the notifications you can join meeting. We can connect to a phone also to have a call between team members.

Cons

The Tool is pretty heavy which takes a lot of memory on the system since it includes a lot of stuff on its own. Can't avoid surrounding noise. We need to install some other plugins to avoid that.

Alternatives Considered

Zoom Workplace

Reasons for Choosing Webex Suite

Skype is not that good with respect to Meeting with the Team. No Record meeting options in both of them. No Integration with Microsoft Outlook.

Reasons for Switching to Webex Suite

Zoom Meeting doesn't have Record meeting options. It doesn't have option to cancel the surrounding noise. It doesn't have integration with Microsoft Outlook.

Pros

The Socio product was exactly what we needed for our online virtual event! When running an online event which spans across time zones, it’s very important to ensure that all attendees know what time the sessions are scheduled to take place. The Socio app allowed all attendees to see their local time zone and the event time which was a deal breaker for us given that we had attendees from the US, UK, Singapore, UAE and Australia.

We were also very impressed with the rapid response time from the Socio team who helped us to set up everything for our event. Their team usually came back to us within a matter of minutes and helped us resolve issues before the big day, on the day and even after the event. We really appreciated the support from this stellar team and were very grateful for it!

The attendees were also very enthralled with the ease of accessing the sessions, ability to switch tracks (we had three tracks at the same time) and the ease of networking. They loved the video chat feature and the ability to connect and speak with the speakers, sponsors and other attendees during and after the event. There were a lot of business opportunities which developed from these sessions.

Cons

The only improvement would be to have a version that allowed Socio's full service on older mobile devices as there were some users with older mobile devices 94+ years) whose software allowed them to download the app but they couldn't access the messaging feature. They used the web version instead which was much easier for them.

Alternatives Considered

Whova

Reasons for Switching to Webex Suite

Easy integration, new features and gamification aspect.

Pros

I use Webex everyday at work for video conferencing, voice calls, messaging, and meeting with my team. I also use Webex for sharing files and docuemnts. The quality of the services is great. It is very secure and safe to use. I also use Webex phone application. It helps me to call my co workers and connect with them while I am away. I get notifications on my phone if someone tries to contact me. I never use my phone carrier to contact my work friends. Webex is very reliable and easy to use. I also record my presentations and Webinars on Webex. It provides the user with permission control for the attendees. I find this feature very useful when I am hahing a presentation and I want to control the event. I also use Webex calendar to keep track of my meetings and schedules. Webex is great; I definitely recommend it to business owners and employees. It is a great application for collaboration and connection at work place.

Cons

I do not have any dislike for Webex. The only thing I can mention is that the number of attendees is limited. On a Webex webinar, you can not have more that 3000 attendees.

Pros

Webex Events (formerly Socio) was well received by our attendees, staff, exhibitors, and sponsors. We hosted our Symposium in September, and the event was hybrid. The Webex Events (formerly Socio) app was instrumental in keeping everyone organized. we liked that our sponsors and exhibitors could reach the virtual crowd just as easily as the in-person crowd. Building the app to our specifications was so simple and the help desk was quick to respond with any questions we had. The entire team at Webex Events (formerly Socio) was great to work with! Implementing the app was effortless. Our team was able to customize the app to our color scheme and highlight features of our event. The scheduling function made it straightforward for our attendees to join their session, see the upcoming speakers and overall plan their day based on who they wanted to see speak. The app was used by all involved for two consecutive days. Integrating the Webex Events (formerly Socio) app into our event to keep everyone organized was effortless. We really liked the ticket purchasing feature, this made selling tickets for both in-person and virtual attendees painless. The reporting tool was helpful at the end, we were able to see who and how many people attended each event. The reporting tool and metrics that are available in the end make planning your next event so easy. We also streamed 4 consecutive speakers every and the app records each of those sessions automatically.

Cons

The least helpful aspect of the Webex Events (formerly Socio) app was the training tool on streaming the sessions. The tool is only set up to train you to stream one session at a time. We spent two days training only to find out the day of our event that streaming 4 consecutive sessions was nothing like streaming just one session. It made the morning of day one of our event stressful. We suggest modifying the training for those that make more than one consecutive session so that you can train on streaming at least 2 sessions at a time.

Alternatives Considered

Bizzabo and Whova

Reasons for Switching to Webex Suite

The ease of use and look. The staff was fantastic to work with when we were deciding as well.

Pros

HD video and audio conferencing is probably the best positive side of WebEx. Connectivity oprions e.g. landline or internet call also good. While you make the meeting, you can share your screen or even control other user screens and make some actions while controlling their screen as well. There are lots of ways to effectively use WebEx. Firstly, you may use mobile version (IOS, Android) of WebEx and quickly connect to your meetings while on the go. Secondly there are different add ons such as MS Outlook add on. This enables one-click WebEx feature; so that you can either add meeting link to your invitation or instantly start a meeting by just one click from outlook menu. There are also other tools like Record Meetings or Productivity tool, these give you change to increase efficiency; again by just one or two clicks.

Cons

Latest version of the WebEx has a very lean interface which makes it elegant but on the other hand some user controls are kind of hidden or hard to reach so you may struggle in the first hand; but can get used to by the time. Another drawback is the lag or slow down issue while sharing or controlling screens. I think the severity depends on your connection speed; but this is likely to happen if you use control features much. Lastly, connection with WebEx server may be an issue time to time; but I don't see this as a critical issue as it may happen with other service providers as well.

Pros

This software is engaging and easy to use for survey creators, survey takers, and management teams logging on to view their real-time survey responses. We love that we are able to share interactive dashboards with management teams, which displays aggregated results as well as provide individual survey responses. Management teams also have the ability to download Excel spreadsheets of their survey responses. The software can be set up to generate notifications to our management teams to receive negative survey responses in their email inbox so they can respond immediately. In addition, Cloud Cherry's tool provides a ticketing system for management to record actions taken to address negative survey responses. This tool has created efficiencies by reducing work and enabling management teams to access their feedback in real-time.

Cons

Although the features are a cut above other survey tools we've used in the past, we'd like to see a few more features developed more fully: customized reporting, text analytics, ability to copy/paste whole surveys and survey questions. The great thing is Cloud Cherry is open to feedback and continues to develop their product, therefore, I see these features being a reality in the near future.

Pros

It stands among the most feature-packed conferencing apps, and comes with dedicated hardware, powerful and extensive means provided to connect users to a conference

Cons

Even with lots of free bandwidth (both in the organization and in the remote connections) the audio can do 1-2 seconds lags, or the audio can just be bad for a few partecipants even if they have good audio and bandwidth, I suppose it's a server side issue. Can be resource hungry when there are >20 partecipants with video. The image quality using the Cisco room kit is underwhelming for its cost.

Alternatives Considered

Microsoft Teams

Reasons for Choosing Webex Suite

Webex has proven to be more reliable

Switched From

Zoom Workplace

Pros

From an administrator's standpoint, the software is very easy to build something that you want branded for yourself and your organization that functions well for users. You can make your app about as complex or simple as you'd like based on the event you're managing. Not to mention, if you need to work around the original intention of some of the features that Socio already built, there's some flexibility. For example, the organization I work needed a directory for our membership, however, there isn't a way to simply upload data and build a directory-like feature that included biographical information, photos, contact information, etc. However, we were able tailor a feature that was originally intended to showcase Sponsors and it appeared to our users as the directory. The flexibility Socio provided to tailor the app to your organization was really great.

Cons

Logging onto your event, and changing events is a little funky especially to an older demographic. To change events, you have to tap on this square with an arrow in the top left corner and then a pop-up appears asking if you would like to switch events. An older demographic that attends all of our meetings don't completely understand that, thus switching isn't entirely intuitive. That function is important to us as well because we have multiple events throughout the year, so our users have to switch events frequently throughout the year.

The other issue is the refresh button. We would have to make changes to our event's agenda on the fly and at the last moment many times, however, the app doesn't auto refresh. I'm not certain if that's a lot to ask for as I'm not a coder, but instructing and reminding an older demographic to "refresh" their app requires as much work as updating the agenda itself. This is not to say that nothing in the app updates whenever you do make last second changes. We would run into issues when adding PDF's to certain agenda items at the last second and not everyone having access to them.

The "shake" feature is also very confusing to the older demographic. The app definitely needs to add function to customize the bottom bar, home screen, and shake feature a little more. It would be helpful to have the option to remove this function entirely. I also think there should be a function to archive specific features on your profile.

Pros

From the research process to executing our program, Socio exceeded expectations the entire way. We needed a solution outside of our current website/database because our program was for people outside our membership. Socio's registration component was very versatile and facilitated the unique group registrations and discounts we offered with ease. The Community platform we used for our 5-month event was super user-friendly and intuitive for our attendees and staff conducting the event. You do not need any advanced experience with web development or technology to build out the community as you need. The Socio support team is also quick to respond and always very helpful.

Cons

The standard template to build out the community is pretty rigid. We had to adjust some of our styling and graphics to account for what Socio's template allowed. It was not prohibitive in our facilitation of the program, but just more inconvenient. The other thing we disliked was the inability for event admins to make account changes for users. Several times we had users change jobs, therefore, changing their emails. Each time, we had to go through Socio support to get them access to their account. It would be a much better process if event admins can adjust usernames/emails for their users.

Pros

Our Main Event each year is a convention. Usually, it is in person with about 4000 people. Last two years we have been virtual. Socio was the event app for our last in-person event and the two virtual events we have held. It connects with our website and our registration system to automatically bring in content and attendee information. In this last year, we also used their platform for the streaming solution.

The product itself is flexible but fairly easy to use. We have a fairly complex event (120+ sessions over three days with hundreds of speakers and dozens of sponsors) and not only did it handle it - but it looked good.

Customer service and attention is the best that I have seen. We have used 4-5 different event app systems over the past decade and no one came close to socio in terms of both meeting our needs and responding to questions and issues

Cons

For an organization like out with so many sessions, speakers, and sponsors, but only a few staff members, it would be nice if there was a level of access to the back end content that we could give to the speakers and sponsors for example so they could upload their own information or make needed changes.

Also within the socio studio - currently there is not an easy way for presenters to interact with chat or to handle Q&A. But based on my experience with them, I would not be surprised if this wasn't addressed in an upcoming update.

Pros

With the new work from home push brought on from the COVID 19 pandemic, we needed to find tools that would facilitate the new normal. Webex is a great tool that we use for multiple applications.
1. We use this for internal chat back and forth within the company. This tool provides instant messaging that is faster than e-mail and more likely to be read by the user.
2. It is very good for web conferencing. This tool and others like it save on travel costs by allowing group meetings with people from all over the world to collaborate - face to face if the cameras are used. It is so much better than the expensive, clunky video conferencing equipment from 10-15 years ago.

In addition to the web conferences, you can share your screen and do a live demo when conducting training on an ERP or other software applications.

3. VOIP - for me, working from home is a mixed blessing. One of the issues I have with working at home is that my cell service is very spotty in my home (we have cut the cord and only have cellular) Using Webex for VOIP yields a clearer signal than my cell phone and the cost is low for the VOIP services.

4. Security - our IT team evaluated this and found it to meet security requirements to allow use. (One of two collaboration/meeting tools allowed)

Cons

I don't have much that I dislike on this tool. One thing that can be a problem is that I have multiple tools we use for web conferencing and chat messages. Between checking two chat boxes plus e-mail and handling live calls and web conferences, it is easy to miss a message with so many ways to send them. I sometimes fail to see that I have a Webex message until hours or sometimes days later.

Pros

The most impactful features of Webex are the video conferencing capabilities, the collaboration tools, and the secure file sharing. The product is easy to use and intuitive. Integration with existing business processes is also easy as Webex integrates with many popular platforms, such as Microsoft Office and Google Suite. The product also has detailed documentation and tutorials to help users get started quickly.

Cons

One feature that I feel is missing is the ability to customize the user experience. As of now, it is difficult to tailor the interface and user experience to fit the needs of different teams or departments. Additionally, it would be helpful to have a more robust set of tools for collaboration, such as better document annotation and workflow management tools.Integration with existing business processes was a bit difficult, as some of our processes were not compatible with the features offered by Webex. We had to adjust our processes to better fit the capabilities of Webex, which was a time-consuming process.Overall, I think Webex is a great product, but there are some improvements that could be made to make it even better.