User Reviews Overview

About Jira

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or other unique workflows. Jira enables users to create project...

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Feature ratings

Value for Money
4.3
Functionality
4.4
Ease of Use
4.1
Customer Support
4.2

Browse Jira Reviews

15,067 of 15,067 reviews
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Kim
Kim
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 14/01/2025

Generates detailed reports

Jira is a really useful and efficient platform, working with this platform has greatly improved the agility and productivity of our work teams, allowing us to customize workflows, track tasks and projects to completion, and automate processes to save time and allow our technicians and engineers to spend time on more important tasks.
It is an indispensable tool for documenting potential risks associated with each project.
It allows me to generate detailed reports on compliance with safety objectives and requirements.

Pros

Creating epics to represent key goals and tasks helps to have a specific order of what has been done.
It allows us to assign tasks or "user stories" to each team member by setting deadlines and priorities.
Tracking the progress of each project allows us to identify problems and make adjustments on the fly.

Cons

The interface looks very cluttered and messy when projects are very large or complex.

Darren
  • Industry: Computer Networking
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 26/12/2024

Jira - The top management platform

Overall I love it, it just works when you're working with a large teams. Latency is okay once you've gotten used to it.

Pros

Simplicities, templating, the ease of use / to deploy a new board & permission system is a breeze.

Cons

The time it takes to load the website on an unstable connection, it takes way longer than necessary since the UI is pretty bloated

Alternatives Considered

Trello and ClickUp

Reasons for Switching to Jira

Price to feature ratio. Jira provided the best pricing out of all products
Peter
  • Industry: Computer Games
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
3

3
Reviewed on 20/12/2024

JIRA review

It has been okay, there is talk of swapping over to JIRA cloud which I am looking forward to

Pros

Setting up different boards and viewing whole sets of workload

Cons

Crashes more than I would like it to which would cause lost work

Top Jira Alternatives

Bartosz
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 05/12/2024

There's no better solution than jira at the moment

I use it for about 6-7 years and it sill gets better. JIRA is a pioneer in the product management filed. You can use different solution, but JIRA is the most frequently chosen tool.

Pros

Comprehensive sets of tools every Product Owner / Product Manager needs.
Professional, frequently updated, solid tool to manage stories/tasks/bugs and so on.
In brief summary:
- Task fields customization
- Integration with BitBucket (I can easily see what task has been deployed to stage/prod, and what needs to be deployed)
- Integration to slack/google chat that alerts me when deployment has crashed
- Timesheet integration to manage hours spent on a given task
- Confluence integration, where we set our working agreement document, and knowledge base

Cons

Sometimes crash or gets slow, but it happens veeery occasionally. So don't take it as a real disadvantage

Alternatives Considered

Trello and Asana

Reasons for Switching to Jira

More comprehensive, more accessible tools to use right away, more common in support/IT teams
Sara
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/01/2025

Undisputedly fast and Reliable Tool for Project Management and Service Desk Support.

Provide powerful workflow customization features .Easy access on both iOS and Android devices.Seamless integrate with other apps amaze.

Pros

I really love how Jira is easy friendly, easy to learn how to navigate through the program.Fantastic dashboards thats makes customization easy and fit every specific need.Nice mobile functionality. More secure.Greatly support kanban boards .

Cons

The support and services are amazing since day one ,I have nothing against to say

Martynas
  • Industry: Computer & Network Security
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
3

4
Reviewed on 12/12/2024

De facto standard of Issue management hosted on Cloud.

Better than nothing. Good thing is that everybody knows Jira. It is like Windows - everybody hates it, but everybody uses it.

Pros

Has many integrations, it is de facto old standard for SMB

Cons

It is cloud based, expensive and has strange way to do things.

Dennis
  • Industry: Chemicals
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 13/01/2025

Mastering Agile Workflows with Jira

Pros

I like how it enables precise filtering and tracking of tasks using detailed queries via the Jira query language. The built-in Scrum and Kanban boards are invaluable for planning sprints and managing backlogs.

Cons

Jira may experience occasional lapses in performance and lags when managing large projects with numerous users, tasks, and workflows.

Andrew
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/01/2025

Project Management Made Easy

Pros

I love the user interface. It is so easy to learn and use. The pricing is also unbeatable.

Cons

Since I started using Jira, I have not encountered any problems with it.

Alternatives Considered

ClickUp

Reasons for Choosing Jira

Jira has all in one functionalities and hence made us switch.

Switched From

monday.com

Reasons for Switching to Jira

Jira is a bit cheaper than the above software
Madalena
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 31/01/2025

Jira helps team communication alot

Pros

Jira is best for team communciation during projects.

Cons

Jira is working in a quite fine way, so that I have no negative experience to write.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
2
Customer Support
5

4
Reviewed on 05/02/2025

Not Beginner friendly but it is more structure for bug tracking and finding

its well suited for DevOps team which makes bug finding and tracking well structured and easy.

Pros

Jira i a scrum feature used in Agile model

Cons

its not a beginner friendly, some time its lagging in filtering and searching

Elias
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 08/12/2024

Jira, an already powerful project management tool you can power up even further.

At the start it's intimidating due to the huge amount of tools it offers, but once you figure them out it becomes a very useful tool with tons of options and the ability to customize things to best accommodate your team and automate the management process.

Pros

Incredibly complete and robust project management tool. Has basically everything, and gives you the ability to power things up even further by programming custom logics, both inside the tool and outside, by using its API.

Cons

Figuring out which template works best, and what are their differences, can take a while.

Pradip
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 04/11/2024

The world of software engineers through eye of Jira software tool.

Talking about my experience with gira since I am using jeera more than 5 years so I have positive experience with Jeera in case of project management and issue tracking perspective. I feel that jira is a great tool for cross team communication, if we have jira we does not required extra communication channels .
Jira can support any type of project and work with thousands of apps and integrations

Pros

I like jira most features like jeera integrate with variety of quality assurance apps like sonarqube, Jenkins etc.
Using jira software developer can customize Jara project with configurable and organisation structure work flow level of agility maturity.

Cons

As per my opinion the learning for work means within the jira it's difficult to learn especially for new users might be too complex. Personally I faced problem while uploading more number of files size issue as the limited file size upload.

Luke
Luke
  • Industry: Animation
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

2
Reviewed on 27/05/2024

Jira review for our company at Vanco media

My overall experience was amazing! We as a company are at a point where we cannot even operate without Jira on a daily basis. Its very time efficient, so it eliminates hours of work for us so we can get loads done

Pros

How efficient and how its so easy to use for our employees. And also the fact that it streamlines most of our difficult tasks that would usually take hours to do if we did not have Jira

Cons

There was not many cons than pros to be honest, infact there wasn't any cons at all! Everything was at the best quality

Alternatives Considered

Slack and monday.com

Reasons for Switching to Jira

I was attracted more towards the branding they have placed, and the fact that our employees voted to use Jira than most of the other alternatives. Jira was also recommended by a lot of my CEO friends
Rowson
  • Industry: Information Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/10/2024

Comprehensive Review: Jira – The Powerhouse for Project Management

Actually, experience with Jira is just great because it really supports powerful project management tools, flexible workflows, and the integration of other ascribed tools such as Slack or Confluence. Nonetheless, it is hard to cover its depth even for a single user, much less for new users; however, Jira is useful for projects of larger scale and cross-team collaboration.

Pros

Jira's versatility, customizable workflows, visibility, integrations, automation, and Agile support.

Cons

Jira's steep learning curve, and occasional slow, cluttered interface for beginners.

Gowtham
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 30/10/2024

Life of software developer with Jira

Jira has made life easier especially for the software developing team. Whatever software development cycle you follow, Jira would always have all its options to handle them. I personally liked the automation with gitHub that allows to update the status and give the right direction to various members accross so many different teams.

Pros

The ease to add or remove the tasks and handle various operations in the team

Cons

There are glicthes sometimes which we are unaware of how to handle them on immediate basis.

Mik
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
3

3
Reviewed on 10/11/2024

Not Great, not terrible

Using Jira feels a bit like working with an old partner—reliable, but rough around the edges. It gets the job done, sure, and when it’s working smoothly, you appreciate the structure it brings. It helps you keep track of every detail, and when you’re neck-deep in issues, that’s a lifesaver.

But it’s not always quick, or clean. Sometimes it makes you jump through hoops to get simple things done. You get bogged down in configurations, settings that don’t play nice together, and the whole thing can feel heavier than it should. It’s like trying to get answers from a witness who keeps dodging questions—you’ll get there eventually, but not without some frustration.

Overall, Jira’s solid. It’s got the tools you need to keep things moving, but don’t expect it to hold your hand. You’ve got to be willing to put in the time to make it work for you.

Pros

Jira? Yeah, it’s got its perks. It’s a tool that doesn’t just let you keep tabs on a job; it lets you really see it—track each issue, each lead, like it’s right in front of you. The workflows? They’re flexible, like good disguises. You can twist them to fit any shape. Agile boards help keep things under control—like a good stakeout, you get your sprints, your backlogs, keep everyone moving in the right direction.

And then there's the integrations… fits with just about anything, like it was built to blend in. Reports and analytics? Those are the real truth-tellers. They don’t lie. They show you who’s keeping up, who’s falling behind. And the automations—well, those let you set things on autopilot. I like that. In my line of work, anything that does some of the heavy lifting for you… it’s a welcome tool.

Yeah, Jira’s a good partner, long as you don’t forget who’s in control.

Cons

Jira’s got its ups and downs. It’s a tool that tries to do a little bit of everything, but sometimes that means you’re dealing with too much noise and not enough signal. It can feel bloated, like it’s trying to be the hero of every job, when really, it just needs to get the basics right. Customizing anything? That can take you down a rabbit hole. You end up sifting through layers, settings buried under more settings, just to get it working how you need.

Performance is another thing—it’ll drag its feet at the worst times. You want to get in, make a few updates, and get out, but it’s like you’re wading through molasses. And notifications? You’ll get hammered with them unless you shut most off, which kind of defeats the purpose. It’s powerful, sure. But it could use a little more finesse and a lot less complication.

Kishan
Kishan
  • Industry: Transportation/Trucking/Railroad
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/09/2024

Jira simplifies project management for teams.

On my own, I like Jira extensive issue tracking system. It lets me write thorough tickets that catch everything and hold my team accountable. I have not encountered many options with the ability to adapt processes to our project.

Pros

Jira stands out because it can be customized to almost any project management methodology. This has greatly helped my team's particular process needs. These are better than most reporting solutions I've used. I schedule sprints using their more detailed project statuses, velocity charts, and burn down metrics.

Cons

Though improved, the user experience still feels strange and slow, which bothers me when working.

Alan
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 08/11/2024

Great tool for managing projects!

Pros

Jira offers an excellent platform for managing multiple projects efficiently, especially when working across diverse teams. It provides a highly customizable experience, particularly in terms of time tracking and effort estimation, which makes tracking progress clear and comprehensive. Adding details to tasks and subtasks is straightforward, ensuring that nothing important is overlooked.

The ability to clone tickets is a standout feature, saving time when similar tasks need to be created or duplicated for different projects. Additionally, the state management on the boards is smooth, allowing users to easily move tasks between statuses and keep the whole team in sync on project progress. Overall, Jira is an essential tool for organized, effective project management with great flexibility to meet team needs.

Cons

One area that could use improvement is email notifications. They often feel cluttered and overwhelming, making it difficult to focus on the most relevant updates. A more streamlined approach to notifications would enhance the user experience and help prioritize the most important information.

Antti
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 03/10/2024

Overall top product for software development task tracking and management

Overall, as a product owner, I could not anyway stay on top of things if I would not use Jira daily. Prioritising is the biggest thing for me and our team and Jira helps with that a lot. The product is also startup friendly when it comes to the pricing/subscriptions.

Pros

Jira, as a part of other Atlassian products, has been improved a lot in the last year. When we started with Jira, we were only using it for development task tracking, nowadays we are using it, along with Confluence and Bitbucket, as the backbone of our technical records. Jira takes time to get to know to, but they are improving the UI towards more user friendly way. I have not yet found any possible alternatives for the overall capabilities of Jira.

Cons

Some part of settings and some more advanced options in Jira are still a bit hard to reach. But you just need to use the docs and search for help from the internet when you feel like you are stuck. There are a lot of Jira users out there and many of the issues you will face when using it, have been recognised and people have found word arounds.

Bramwel
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/12/2024

THE ULTIMATE TOOL FOR PROJECT MANAGEMENT

My experience with Jira has extremely been the best
The platform is easy to use

Pros

It is very easy to track my work tickets and to link up other epic tickets or other related jira to keep track of all events happening
It provides planning and tracking tools so teams can run smoothly
It provides comprehensive insights into projects progress and team performance

Cons

Licensing is a bit costly but the services offered are of good quality

Suman
Suman
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/09/2024

Powerful Project Management Tool.

Jira has proven to be an effective solution for managing software development projects, facilitating better teamwork and task streamlining. It does, however, take some time and effort to completely understand all of its functions, but once configured, productivity will be increased.

Pros

Jira has great project tracking and management features and is quite customizable. The agile boards make work management and sprint tracking easy, and the interaction with other programs like Confluence and Bitbucket is flawless. In addition to that, we can design intricate workflows that are particular to the needs of the company.

Cons

Particularly for new users, the learning curve can be quite hard. Because there are so many features and options accessible, the UI might occasionally feel overwhelming and take time to get familiar with. Furthermore, the cost may be prohibitive for startups or smaller teams.

Eva
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 13/09/2024

A necessity that provides what needs to be provided

A necessity that does the job just okay. Has important functionality that not many other alternatives offer.

Pros

Every person's contribution is clearly visible as their own. Timestamps are also helpful. Cataloguing and structuring is also good. Good integrations with external applications. I also really like the preview of task links in Atlassian applications.

Cons

Somewhat of an outdated look and feel, however the cloud version is considerably more modern than the old one for sure.

Hector
  • Industry: Higher Education
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/10/2024

Excellent all-around project management / work-tracking tool

Jira is an excellent all-around project management / work-tracking tool. Rather than being a bug tracking application, it allows to plan, execute, and monitor the whole lifecycles. Working with it for over 12 years, I've seen it grow in many features and capabilities that facilitate team work.

Pros

* Easy to learn and use.
* Powerful, flexible, and useful features for managing work and projects.
* Has many templates for managing work via Scrum, Kanban, Waterfall, etc.
* Timeline, backlog, and board features are super helpful for communication, collaboration, and coordination of work.
* Plenty of capabilities for integrations and add-ons for enhanced / additional functionality.

Cons

Jira in itself is sufficient for most things and while add-ons could increase features and potentially productivity, they can be expensive depending on the number of users.

Capabilities and limitation differences between team-managed and company-managed projects can be confusing. The former is a simplified setup that facilitates system administration by giving teams autonomy, but it can be frustrating to manage and work with its limitations.

Dilak
  • Industry: Design
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/09/2024

Jira: Robustious Tool for PM & TM

Pros

Jira is among the tools which I have used for quite extended duration now.
It automates time and expense tracking on projects which eradicate errors.

Cons

Never have I experienced any flaw while using Jira.

Srinivasa
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
4

4
Reviewed on 02/12/2024

Great Ticket management tool ?

In one word, Its a necessary evil :) Great tool for progressing through the ticket and flexibility it provides, but average user will be lost in it.

Pros

One of the best ticket management applications.
Ease of setting up plugins
Large number of extension features

Cons

Searchability sucks. High dependency on project setup and structure of the fields. JQL has become so complex .. only power users can use it.
Once the project is over and due to the fluidity of jira structure. Its impossible to get all the information in a consolidated manner.
It is as good as the people who are managing it. Tool should be able to provide information the absence of processes but its other way around with JIRA .. Use AI.

15,067 reviews