Jotform Reviews

Pros

Jotform is by far the most advanced form builder in the market. You can customize elements, add custom HTML/CSS, integrate payments inside of forms, use webhooks and send email responses.

Cons

I don't like the fact that HIPPA compliance is a paid feature.

Pros

Jotform allows advanced automation and branching, signature, and purchases. We've been able to set up advanced forms that even allow for custom invoicing. Jotform has incredible customer support. They respond with screenshots and videos publically so that others can also gleam from your questions!

Cons

Compared to Typeform, Jotform is harder to create branches and you do not have as much control of the design. You cannot create as advanced of automations.

Alternatives Considered

Typeform

Reasons for Choosing Jotform

To be able to allow customers to make purchases through the form

Switched From

Google Forms and Typeform

Reasons for Switching to Jotform

Purchasing capabilities - was easy to integrate Stripe and also create an invoice option

Pros

it does the job but with it had more flexibility

Cons

how its hard to share forms details and requires a lot of log in information

Alternatives Considered

Google Forms and Google Docs

Reasons for Switching to Jotform

employees liked it more and it wasn't a hill to die on for me.

Pros

Web forms and documents are enormously versatile and Jotform offers the level best services. Collecting customer feedback, performing surveys and managing job applications has been made easy and achievable. Comes with powerful customization which is a key feature for helping us create forms that meets our brand needs. There is also security and privacy of data storage and transmission. It is ultimately my best choice.

Cons

There is so many services and features that Jotform platform offers. Despite the glitches in preliminaries, it has proven to be the easiest tool to work with. It is quite user-friendly too.

Pros

modular builder, very intuitive. Support very helpful and fast.

Cons

prices are pretty high, bronze is almost the same price like silver. A cheaper version between bronze and free would be nice.

Alternatives Considered

Typeform

Reasons for Choosing Jotform

typeform is extremely expensive, so I checked alternatives

Switched From

Typeform

Reasons for Switching to Jotform

typeform is extremely expensive, jotform is cheaper

Pros

User-friendly interface that makes it easy to create forms quickly.
Wide variety of templates that cater to different industries and purposes.
Drag-and-drop functionality is intuitive, allowing for easy customization of forms.
Integration with other tools and services (like Google Sheets, PayPal, etc.) is seamless.
Responsive customer support and a helpful community forum.

Cons

Limited customization options for advanced users without coding knowledge.
Some features are locked behind higher pricing tiers, which might be a drawback for small businesses.
The mobile app could use improvements in terms of usability and feature parity with the web version.
Occasionally, there are issues with form submission notifications not being sent out promptly.
Performance can be sluggish with more complex or heavily used forms.

Pros

1. Comes with excellent automation and auto correct technique
2. It offers over 1000 templates, integrations and widgets
3. It has a drag and drop feature which doesn't need and coding background to work on
4. It protects data by 256 bit-SSL encryption, outstanding

Cons

1. Expensive than the other competitors in the market
2. The AI's learning curve is very slow and it needs some quick ML to cope up
3. Needs a lot of bandwidth to operate

Pros

Easy to use. very user-friendly. i used it for 7 years

Cons

the app functionality. I also like the reporting function

Pros

I was making a website for an e-commerce store and it is very easy to use and understand its layout.

Cons

i found it perfect and most of the option I was searching I can find in jotform.

Alternatives Considered

Google Forms

Reasons for Switching to Jotform

not much customizable as jot form and easy to understandable like jot form

Pros

The ease of online form creation is so simple with this product. It has made my job so much easier when it comes to surveys!

Cons

The form templates could be better, but they are easy to use and do what I need them to do for my job.

Pros

Ease of use and ability to customize a forms CSS to my university's branding standards. Forms are simple and intuitive to build with many options. From standard short and long fields to file upload capabilities, JotForm has many tools to get the job done. Branding was easy to customize by having direct access to the CSS through the form interface.

Cons

At the time of use, JotForm's pricing structure wasn't optimal for my organization. We had a few users who needed to create and manage forms but we couldn't find a level of access that gave us what we needed. Overall, the structure that we needed was affordable for single use, but not for multiple users.

Alternatives Considered

Wufoo

Reasons for Choosing Jotform

We use JotForm in conjunction with Google Forms. JotForm offers more robust customizable CSS functionality to match branding standards of an institution. The branding allows a more consistent look and feel to be applied rather than a set of predetermined templates in Google Forms that don't match brand standards as much.

Switched From

Google Forms

Reasons for Switching to Jotform

The functionality of JotForm and Wufoo allow us to support embedded forms from both platforms, along with Google Forms.

Pros

Well, first is the ease of use.With Jotform, survey creation to deployment in a matter of minutes isn't just a marketing gimmick...... we were actually able to do it. The quickly customizable templates and very user friendly feel makes it a joy to work with. Also, when we first signed on, we were migrating an active survey from a different service (which was giving us a lot of technical issues) and the customer service support we received was absolutely amazing.

Cons

Response data was being produced as links instead of the intended .pdf forms we had hoped.....when we first launched. And we struggled a bit to understand what was actually happening, but we later figured out the cause and solved it. That has been the only record of any issue we ever had with JotForm.

Pros

I like the different ways the a form in Jotform can be embedded on other sites. Different CMS have specific scripts and Jotform scripts for embedding forms make it easy to adjust as needed.

Cons

I would like the quiz feature to be a bit more prominent and useful. Additionally, I'd like to be able to use analytics to track features on the form.

Alternatives Considered

Google Forms and Microsoft Forms

Switched From

Google Forms and Microsoft Forms

Reasons for Switching to Jotform

I chose Jotform because the features and security were more advanced.

Pros

All forms are mobile responsive and a mobile app for Jotform can be downloaded on your phone. Forms can even be created on the mobile app. The desktop and mobile are similar. Choose from many themes and templates., choose from classic form and card form.
Form fields are less restrictive. Manipulate forms by drag and drop. Widgets can be added to forms for e-signatures and check lists. Image slide is another choice. Forms can be automated and decrease workload. JotForm advises on how to get better response rates from your forms.

Cons

I spend a lot longer than I want using JotForm. It takes a long time to find the right template, the right theme, and personalize them. The freemium plan is restrictive. The customer support team did not answer my questions or solve my problem. I had to ask another JotForm user how to even reach them because JotForm is unorganized.

Pros

Jotform has such an impressive array of elements to drag and drop into your form it is a near certainty that you will be inspired by it all. File uploaders, music streaming, video players, sketchpads, even interactive dice to roll, it's all there! Most of these options include a field for CCSS customization, as well, helping with brand fidelity or jsut making it yours. Beyond the aesthetics are plenty of security options such as email verification, phone number verification, ReCaptchas of all kinds (think visual, audio, and even drawing!), data capture, field masks, and more. Payment portals can be set up directly in the form and linked to their easily customized store inventory widget or to whatever dynamic data stream you create with their form calculation and dependent action tools. Small businesses can streamline this crucial piece of their online presence and do it with personality and professionalism, all with no out of pocket expense.

Cons

Data calculation and dependent actions are all possible in Jotform. However, the process is facilitated through the strategic placement and coding of form calculation fields that need to be hidden from user view and generally clutter the worksapce for editing. While there are many hints and reminders built into the steps to add these actions, I am fairly certain anyone that is not comfortable with setting up spreadsheet automations might feel overwhlemed or confused by the process. Since these are not needed by all users, it is certainly not a dealbreaker. Additionally, the majority of Jotform's "flashy" options are in the form of "widgets" that appear to be affiliate-created or sponsored for the most part, such as the Vimeo video player or Facebook Messenger button. Because of this, it is hot or miss what type of data you will render from them or how to do so. For widgets built simply for looks, like the graphic headers or page dividers, this is obviously not an issue. But for others you can end up with data that is nearly impossible to use dynamically. Take the "fancy range slider" for example. Users slide the ends to create a range within a set provided by the form creator. The data that this produces is read as the beginning number of the range and the ending number of the range strung together (ex: starting page=2, ending page=10, resulting data= 210), making it only of value by manual analysis.

Pros

It was super easy to create a form with rules and automation, and then embed into our website. It's kind of ridiculous the amount of control you have in Jotform, and our ability to then import this into Netsuite is just icing on the cake (we email submitted forms to our CMS portion of Netsuite).

Cons

I really don't have a negative at the moment.

Alternatives Considered

BigCommerce and Shopify

Reasons for Switching to Jotform

The built inapplications for both BigCommerce and Shopify work, but you have EXTREME limitation. We needed more customization and rules, especially as this will be used by a customer submitting things like cases/questions/returns.

Pros

There is a wide range is fields available which makes forms highly customizable. The form builder interface is easy to use.
The final form is clean and well presented, even with the default overlay.
There are many integrations to choose from.

Cons

The price is quite high especially as there are alternatives available that are much cheaper.
Support is very sparse and a little erratic with questions being answered is a very generic way.
Integrations are not very straightforward to set up.

Alternatives Considered

Google Forms, WPForms and Microsoft Forms

Reasons for Switching to Jotform

Very easy to use. Highly customizable. Nice clean end product.

Pros

Jotform is a must have resource for business expansion. The ease of form creation and implementation is great. I love the ease of sharing the forms while having the ability to embed on our website without any hiccups.
The free version of Jotform gives you access to five forms and all support. Competitors provide free access but their support doesn't compare to Jotform. Customer service is great. I've use the chat and phone, both have been favorable experiences. They have recovered information, walked me through steps of implementation, and give me the news that I must recreate a form because it was corrupted. Good or bad, they were there to provide support.

Cons

The advance design tool could be upgraded to provide more designer freedoms.
The CSS editor has limitations since the last editor update, which before worked great at making edits at the code level much easier.

Alternatives Considered

Google Forms

Reasons for Switching to Jotform

Ease of creating and forms implementing, extensive electronic payment integration along with a top of the line customer service experience.

Pros

I became a JotForm user when Adobe sunsetted its FormsCentral product and I've never looked back. With a little effort, truly anyone can build an attractive, functional form using JotForm. You don't have to know any html, CSS, JavaScript, etc. That said, you will probably have to know some CSS to get a form to look just the way you want it to if you are adding it to your website. At least that is my experience. While the the form builder does allow for extensive customization, I've found that I've had to add my own CSS to achieve the perfect look I was seeking. Fortunately, JotForm makes tweaking the form look using your own code very easy.

JotForm is a very mature and feature-rich platform that contemplates nearly any form need, from conditionals, to calculations, to autoresponders. All field types are available and it's easy to set the properties for each, such as required, character limits, hover text, example text, etc. Using URL parameters, you can pre-populate your form fields, too. You can also use hidden fields to perform calculations or set up honey pots for security. Perhaps the nicest thing about JotForm is all its options are available to every form you build, regardless of which level you buy (or even if the free tier is all you need). What you pay for is the number of forms and the number of submissions.

There are literally hundreds of plugins that extend functionality, all included. Customer support is top notch and documentation extensive.

Cons

We purchased a tier that allows up to ten users, however, only the primary user can create forms up to the tier limit--the others users essentially have the limits of the free plan. The only way they can avoid those limits is by moving forms they create to the primary user and sharing the form. I've also occasionally experienced issues with payment.

Pros

We've been using JotForm for years as we've grown our small business to solve problems, collect data, and streamline processes. JotForm has been one of the easiest softwares to use, learn, and implement in our organization. The best part about JotForm is how easy it is to use - with drag and drop options, excellent customer support, and regular updates to improve building the forms. I would also add that it is unbelievably customizable. There are tons of templates to choose from that can be plug and play or drastically modified to fit the needs of the task at hand.

Cons

There is almost nothing but high praise for this software. Most issues I've run into over the years (formatting problems, pdf compatibility, etc.) have all been addressed and improved upon with each update. There are still some issues with designing pdf files and editing layouts of automatic emails but nothing that impedes the functionality or use too much. I'm also confident that these issues will only continue to improve based on JotForm's track record of catering to its customer needs.

Pros

Jotform are always releasing new features to meet customer needs. The cost is relatively low compared to other offerings

Cons

The default form controls are somewhat limited, and there is an overall reliance on 'market'/3rd party widgets.

Alternatives Considered

Cognito Forms

Reasons for Choosing Jotform

Cost (lowed) and functionality (better)

Switched From

FormAssembly

Pros

Since I've been using Jotform for a while, I must admit that I'm impressed with its abilities. This software's user-friendly interface is among the features I appreciate the most. I can easily create and modify forms to meet my unique needs thanks to the drag-and-drop feature. It's also simple for me to get started because Jotform provides a large selection of templates for various form types, including contact forms, surveys, and registration forms. The ability to create forms that are tailored to my particular requirements is made possible by Jotform's customizable fields feature, which includes text fields, radio buttons, checkboxes, and more. I can easily collect and manage form data thanks to the integration feature, which works with a variety of other tools and platforms like Google Drive, Salesforce, and Mailchimp. Having a form that automatically adjusts to the size of the device it is being viewed on is another benefit of Jotform's responsive design feature. I can now accept payments from clients using the forms thanks to the payment integration feature, which is a wonderful addition. The advanced features, which enable me to build more complex forms and automate some of my workflows, are conditional logic, form logic, and calculations, as well as advanced analytics with real-time form submissions, form views, and form abandonment rates. Another great feature of Jotform is its security system, which encrypts all data transfers using SSL to protect my personal informa

Cons

I've been using Jotform for a while, and I'm generally happy with its features. But I've run into a few restrictions. The limited design options is one of them. The design options are limited, and some users might want more sophisticated design capabilities. The free version of Jotform has a limit on the size of files that can be uploaded, which can be problematic for users who need to upload larger files. The free version of Jotform has storage limitations as well as a cap on the number of forms and responses. Additionally, there are a finite number of integrations. Additionally, some customers might feel that the customer support is lacking and that they need more tools and resources. Additionally, the free version's analytics, conditional logic, calculation, and form automation features are restricted. Jotform is a fantastic piece of software all around, but it does have some restrictions, especially with the free version. Before making a purchase, users may want to take these restrictions into account. Although the limitations may deter some users, the free version is a great way to evaluate the software's functionality.

Pros

As an HR professional, JotForm has been an essential tool for streamlining our hiring and onboarding processes. The ability to create custom application forms and collect candidate information online has saved us countless hours of manual data entry. We've also used JotForm for tracking employee feedback, conducting performance reviews, and managing benefits enrollment - all of which have been incredibly easy to set up and customize to our needs. The platform's security features and compliance with GDPR and CCPA regulations give us peace of mind knowing that sensitive data is being handled securely.

Cons

While JotForm is an excellent platform for creating and managing forms, there are a few drawbacks that HR professionals should be aware of. One of the main issues we've experienced is the limited number of integrations with other HR tools, such as applicant tracking systems or HR management software. This can result in some manual data entry or time spent on workarounds to connect JotForm with our other systems. Another challenge is that while the platform offers a lot of customization options, the design capabilities are somewhat limited compared to other form builders on the market. Lastly, while JotForm is generally user-friendly, there is a bit of a learning curve when it comes to setting up more complex forms or integrations. Overall, while JotForm has been a useful tool for our HR team, these limitations should be taken into consideration when evaluating the platform.

Pros

- Loved the fact that they had the initial free 5 forms (unlimited timeframe) This means I can take my time to set it up and test out in real life to see how it can help my processes. - Love the custom forms and nowadays, it has alot of integration and you can do alot more things- Love the PDF builder. Now I am using this heavily to generate invoice. First I create fields for the invoice input then it automatically populates into PDF format based on my customised settings. Saves so much time!

Cons

- Sometimes the submission loading is laggy. For example, I submit an answer via form then I change the answer in submission sheet (on backend) but it doesnt save this new update. - Also I have the emailing function turn on after each submission or edit. it is not immediate and can take up to 10 minutes

Pros

We are using Jotform from the Starting when we start our Legal Tech Company in India around 2015. This is the FIRST Software for the Company where we invest apart from domain & hosting. We have to capture the leads from our sites and have to send the automation emails. The Biggest Pros, its all about automation. with the jotform you can simply send the automation emails even schedule emails. so you can say you are running drip campaign on jotform without spending on any other software.

Cons

The Cons is Only the Number of Submission. We have Silver Plan from Starting which have only 10k Submission per Month so sometime we reached the limit just before 1 day end of the month. so just only for 1 day a company can't upgrade the plan. Jotform have to introduce the increase the submission as Add On Plans.

Some Apps like Daily Digest etc. are not working on their platform