OpsGenie Reviews

Pros

- very straightforward incident tracking
- immediate alerts sent to commanders and people to ensure collaboration leading to resolution
- mobile alerts to ensure people are notified even when they're away from their desktops

Cons

- mobile alerts can be annoying sometimes

Pros

Integration with NewRelic, Possibility to setup scheduling with users and escalations, Microsoft Teams webhooks integrations

Cons

the user login, some fields for teams webhooks are not listed

Alternatives Considered

Reasons for Choosing OpsGenie

Switched From

Reasons for Switching to OpsGenie

Pros

It integrates seamlessly with various monitoring, ticketing, and collaboration

Cons

Opegenie's cost can be high for some small businesses and startups

Pros

I love how customizable the on-call schedules are, and the integration with monitoring tools is seamless.

Cons

The mobile app needs improvement for better usability on the go, and the interface can be a bit overwhelming for new users.

Pros

The ease of setup and user-friendly interface for alerts and scheduling

Cons

It can at times be a little slow on the web interface

Pros

I get instant notifications when an issue arises, allowing me to resolve it quickly.

Cons

The cost can quickly add up if you need more advanced features and integrations.

Pros

rich options provided to users, many ways to respond the incidents

Cons

if it can integrated with some IA to create the postmortem, that will be perfect

Pros

Makes scheduling resource for on calls easy. OpsGenie also comes with sms alerts

Cons

Fixing rotations at times gets so complex

Pros

OpsGenie's alerting and notification system is robust and ensures I never miss critical incidents.

Cons

The interface can be a bit complex to navigate at times, and the reporting features could use some improvement.

Pros

This is a very useful app where you can manage your Company services like alerts, etc.

Cons

I don't had negative experiences with OpsGenie Services

Pros

The core functionalities are working well, the notifications are going out. The integration with other tool is quite easy (Slack, other via API).The mobile app is also great and very intuitive.

Cons

The website is slow, and few UI glitches are very annoying if you are a Support manager and use OpsGenie on a daily basis. In my opinion the lack of real-time dashboard of the alerts is a big miss.

Alternatives Considered

Reasons for Switching to OpsGenie

Pros

I am using this application since last 2 years & I found that real time alert triggering & Search feature is superb.
We can easily find any required data using this app if it is available in its database & if it is configured.

Cons

I haven't yet come across anything that I can point to as a negative aspect of this app. Nothing that I can think of that would make this app less desirable.

Pros

- Setting up is simple
- Lots of integrations available
- Role Based Access Control
- One can create good Dashboard
- Mobile App is very handy

Cons

- Extracting information from the integration and showing it up in the alert is difficult to setup
- The user experience could be simplified but that is the case with all atlassian products

Pros

I really like the flexibility I have in receiving notifications. I can set mobile alerts or even phone calls for the most immediate needs, or just an email for something that I just need to see by the end of the day. I work in production support. So, this immediate filtering of alerts is key to meeting my performance goals.

Cons

I don't actually do the alert configuration myself, but there seems to be a lot of required information to manage new types of alerts. Possibly too flexible, meaning not enough structure to build functionality easily and quickly.

Pros

Software was easy to initially configure and get setup. Adding users was quick, both through the website and in the mobile app. Linking OpsGenie to our monitoring applications went smoothly. It allowed for multiple layers of logic to be incorporated. This helped implement escalations that were consistent in their performance. After using it for a month or so, we were able to go in and tweak that logic to make them even better. From an on-call technicians perspective, the software is easy to use. They know when they are on-call and are able to set their own notifications and escalations. Also, they can work with other techs to cover for each other and the app will let them set the time for the switch so the system notifies appropriately.

Cons

The rule creation can sometimes be complex and requires a more advanced user to accomplish.

Pros

I love the ease of use with the OpsGenie dahsboard, as well as being able to receive immediate notifications on my mobile phone.

Cons

No real dislikes -- the dashboard is a little overwhelming at first, but the feature set is great once you get used to the navigation.

Pros

Instant notification of issues and everyone in the team is aware when someone has acknowledge a task for investigation or completion

Cons

Some of the UI elements are confusing or non-intuitive. For example if you have a list of items that you want to close individually, you need to swipe, but the prior item closing will reset your swipe which is pretty frustrating when you are reviewing many items.

Pros

Vast list of different integrations available to connect with current tools being used in your environment.
Allows for extra logic to be placed after the alerts are created which provides flexibility in many areas.

Cons

The ease of getting your users configured and ready to receive alerts is a little tricky to wrap your head around at first. After that, its smooth sailing.

Pros

Functionality is the main thing I like about this product. It is crystal clear and transparent.

Cons

I can say none but for the sake of it I have missed a couple of push notifications from Ops Genie when my on-call was started. But a pro in the con too.... I never missed it for an configured alert!!

Pros

Good interface. Very similar mobile interface. Good way to quickly see what team and who is on call during an outage or a incident

Cons

Getting woken up early in the morning, but that's the whole point of being on-call. No issues that I found.

Pros

I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use. I have found it very easy to manage and schedule my 8-person team to work 24/7 on complex shift patterns and have call forwarding setup to call desk, work mobile and then personal mobile phones. Ive been very impressed with the capabilities of the Incident Command Center for major incident orchestration. The mobile app is also easy to use and well thought out.

Cons

I haven't anything so far that I dislike.

Pros

Easy to use, reliable, intuitive, on call schedules

Cons

Setup can be very cumbersome, but it is worth doing right

Pros

It has lot of configurations regarding notifications. You can override "Don't disturb" option in your android in order to leave only notifications from opsgenie while you are sleeping.

Cons

There is not any big cons, but it would be better if Opsgenie can add more feature about scheduling / override.

Pros

We were able to get a really good Pricing and Number of integrations is awesome

Cons

Navigation within the Menus are bit of a learning curve

Pros

The auto redirect of the call to the different resources as aligned and reaching out to individuals as hierarchy is what I like most. this helps with greater ease to the caller by avoiding dialing different number and instead its one call goes to one after other if the first person does not respond.

Cons

I have not encountered anything which will say it as least but yes if we may have a betterment in having options to identify whom the call is going to next then it will enhance this tool's visibility to a more higher level