User Reviews Overview

About OpenTable

OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers...

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Feature ratings

Value for Money
4.6
Functionality
4.6
Ease of Use
4.7
Customer Support
4.5

Browse OpenTable Reviews

1,306 of 1,306 reviews
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Julio
Julio
  • Industry: Photography
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/08/2024

Love using open table

It's awesome to use and very user-friendly. You can create and cancel a reservation and you can see how busy a restaurant is if you're trying to book.

Pros

I love how it lets me pick out the details and specific times and to let them know if it's for a special occasion or not. It's awesome too, that you earn points.That can go towards things.

Cons

As of right now, I don't have any issues with open table.

Supakorn
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 16/04/2024

Good reservation software but not pricing friendly

The software serves its purpose adequately, allowing customers to easily spot my restaurant's name on the list. It doesn't bring much joy or disappointment, but it is primarily intended for marketing purposes. The overall experience is moderate, with no significant highs or lows.

Pros

The reservation software is commendable in terms of functionality and features. However, it may not be particularly accommodating in terms of pricing.

Cons

The cost of utilizing it is rather steep, especially considering its sole functionality of making reservations.

Alternatives Considered

Toast POS

Reasons for Switching to OpenTable

I have been contemplating the idea of transitioning our reservation system from OpenTable to Toast. However, I am still deliberating on the most effective approach to market this change to both our existing and potential customers.
Frankie
  • Industry: Insurance
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/01/2025

Convenient!

Quick and simple with great convenience.

Pros

Have lots of restaurants that uses this app for diners to reserve table easily.

Cons

There is a limit on # of diners can be booked.

Top OpenTable Alternatives

Tony
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
4
Customer Support
2

3
Reviewed on 16/04/2024

OpenTable Feedback

It feels like it is a necessity for restaurants to have this platform in order to succeed and OpenTable takes full advantage of it by squeezing as much as they can with monthly fees as well as per person booking fees.

Pros

Ease of use for both customers and restaurants.
Dominates market share for booking reservations.

Cons

Very expensive with variable cost depending on bookings from OpenTable platform versus the restaurants own booking networks.
Huge market control makes it almost impossible to succeed as a restaurant if you are not using them.
No clear or transparent way to accurately sort what reservations were made through OpenTable and what weren't when invoicing.
There is no option to rate diners the same way as restaurants are reviewed so you can select the best customers and decline and the rest during busy times.

Alternatives Considered

Yelp Guest Manager

Reasons for Switching to OpenTable

New restaurant so we needed as much exposure as we can get at the beginning to try and succeed.
Katie
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 01/11/2024

OpenTable Makes Dinner Plans Easier

OpenTable has helped my family and friends make lunch and dinner plans on the go! It helps us all get ideas of great local restaurants, and then choose a date and time to meet, without having to wait in long lines outside.

Pros

My favorite thing about OpenTable is that you can make reservations directly through the app, and you get email reminders up to the date of the reservation. It helps keep your guests aligned with the date and time!

Cons

I feel like not all restaurants are on OpenTable! I wish they would broaden their reach so that the majority of the restaurants around us could participate in it.

Ilana
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 29/04/2024

Sisserou's Restaurant

Pros

The POS integration and that it is widely used by patrons as a go to reservation source.

Cons

Would like more customizable reporting features on the back end and shortcut features on the floorplan view for hosts. We used Yelp prior to switching to OpenTable and their user interface for hosts had more shortcut features that our hosts do miss.

Allegra
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 22/04/2024

Good but $$$$!

Pros

Customer service is always spot on and helpful.

Cons

Cost to run promotions is too high. If I pay $7.50/pp, I lose money.

Alternatives Considered

Yelp Guest Manager and Resy OS

Reasons for Choosing OpenTable

Wanted a marketing component that would put us on a well known platform

Reasons for Switching to OpenTable

Better known to me as a consumer. Tried Yelp before and didn’t like it.
Chelsey
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 28/08/2024

Helpful and convenient

Great! It is a very helpful app. I order take out a lot and use this app for orders and viewing restaurants etc.

Pros

The convenience of it definitely. I love that you can view the restaurant menu’s, make reservations and even see customer reviews.

Cons

It would crash on my phone every now and again, typically when I’m out of internet range.

Sara
  • Industry: Legal Services
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 31/12/2024

OpenTable - Super Convenient Restaurant Reservation Tool

Excellent. I use it all the time for easy restaurant reservations.

Pros

It is an easy and convenient way to reserve tables at your favorite restaurants and cancel/reschedule reservations.

Cons

Sometimes you have to enter your credit card information for certain reservations and you are charged if you cancel.

Jacob
  • Industry: Computer Networking
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/12/2024

OpenTable for the Win!

Pros

OpenTable is easy to use and gives updates when you are close to your reservation.

Cons

Honestly, OpenTable is great and so easy to use. I can’t think of anything bad.

Vincent
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 14/03/2024

Love the App and Love the Rewards System

I have been using OpenTable for over six years (since 2018). I have accumulated wealth of points, rewards, and enjoy OpenTable VIP status and absolutely love my experince with this app. I only wish that more restaurants would adopt the app for their reservation system because it is so easy to use. Everytime I use to app, I always have my table waiting when I arrive at the restaurant. Beautiful!

Pros

I love that OpenTable is so intuitive and easy to use to book reservations. I have been using OpenTable since 2018 and have accummulated OpenTable VIP status with over 150+ booked and completed reservations. They have an awesome rewards system where you can redeem OpenTable points for cool things like Amazon gift cards.

Cons

I have one "if only" for OpenTable. If only. . .you could change the day of a reservation that is already booked, it would be GREAT! Currently, you can only change the time of the reservation. You cannot add people and you cannot change the day to an already booked reservation. You have to go in and cancel to start over.

Max
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 27/04/2024

Great Reservation Management Software

Pros

Marketing options, large customer reach, customer support

Cons

Mobile/iPad version of apps vs. webpage are missing some features and you will need to go onto a laptop or desktop to utilize.

Erik
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 29/04/2024

Works well enough

Fair. They could be worse, but they could be better. VERY EXPENSIVE

Pros

Guest management and seating options, fairly easy to add new tables

Cons

There are other services that do more, and cost far less.

shalva
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/04/2024

Very good stuff

Pros

Reliability and exposure to guests and clients

Cons

I likve evrything no cons

Whitney
  • Industry: Law Practice
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/08/2024

OpenTable: Easy and Fast Reservations

Overall, I use OpenTable frequently and always have a pleasant experience.

Pros

I love how quick and easy it is to schedule a reservation.

Cons

Nothing--very easy to create, change or cancel a reservation.

Sara
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 16/04/2024

Easy to use

Pros

It does generate leads and has many features regarding timing, merging tables, turning on and off dining areas.

Cons

It can get expensive. $250 per month for service, $1 (or more) for every diner booked from OpenTable

Destiny
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/01/2024

Make Your Reservations Now

Pros

I love the ease of making reservations. You can book in advance or find reservations same day depending on availability. It is easy to use and I love to utilize it for busy restaurants.

Cons

Not every restaurant is a member so sometimes there will be a place that does not utilize OpenTable and you have to make a reservation elsewhere.

Susan
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/08/2023

Open Table For The Win!

So far our experience with open table has been great. Plea t if training, plenary of excellent communication and plenty of new business. The ability to make notes about our customers needs, wants, likes and dislikes is a great tool. Tracking our reservations is obviously very helpful, seeing our calendar booked out is wonderful, and gathering customer details for future communication and business is also a huge bonus.

Pros

We live in a small area and not a lot of restaurants use Open Table (assume due to the cost), so right off the bat this system is a win for us because it’s a tourist town. People come from other areas and are used to using this platform, so to be one of the few restaurants that’s available to make reservations is an incredible opportunity for us. It’s organization and marketing in one. We covered our monthly subscription in 1 night of use.

Cons

No complaints so far! We are new to using this system, but so far the training has been great, as has the business we’ve received using the system.

Autumn
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/09/2023

Go to reservation app

Love it, helps me keep track of business and personal reservations and it’s makes scheduling easier on me

Pros

Great and convenient for scheduling reservations, it prevents you from having to speak with staff at an establishment. You can leave notes regarding your reservations and it has the option to place the event on your calendar

Cons

Maybe they could add a check in feature once you arrive at the location to notify the establishment that you are there. But overall the product is great

Savannah
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 06/06/2024

Easiest way to make a reservation

Pros

I love that I don't have to call into a restaurant. Instead, I can make a reservation conveniently from my phone at any time and ensure that we are correctly in the restaurant's system. I can even leave notes for the owner.

Cons

There have been times where it doesn't allow for us to make a reservation but there is indeed capacity at the restaurant. I think this is more of an error on the restaurant's end.

Sara
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/09/2024

Awesome app!

I have been using open table for a few years now! Ease of access when it comes to a fancy date nite!

Pros

I liked that I was able to book a table instead of driving and finding out there was a long wait!

Cons

The only downside, is that it’s not availiable in every town, or for every place to eat!

Dylan
  • Industry: Accounting
  • Company size: 501–1,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/10/2023

Everyone should use this.

Overall, OpenTable is my go-to for making reservations, even if I am already on google looking up locations, I will open the Open Table app on my phone to make the reservation.

Pros

I feel like a sense of control. You can lookup restaurants in any desired area and scroll through to find out where you're going to eat. Once you find a place you can easily make a reservation straight from the app and invite others. Great for when dealing with indecisive people.

Cons

I don't like that restaurants can charge you for cancelling, but OpenTable does inform you beforehand and it is the restaurant that is imposing the charge not OpenTable. Also, some places OpenTable only has a contact number for, but that usually only happens when it is a small ma and pa shop.

JUFI
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 05/12/2018

It does draw a new crowd

Pros

A new customer base appears! It allows the consumer to book restaurants from their app quite easily.

Cons

It does cost some money to bring those customers in.

Response from OpenTable

Thank you for taking time to write a review, Jufi!

Replied 08/12/2018
Steven
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 14/10/2023

My Take on OpenTable

My overall experience with OpenTable is nice. I enjoyed using this app and I like it when I get reservations and places to go to eat.

Pros

What I like about OpenTable is that I can reserve a table, view places to eat, find cuisines, enjoy, and meet people. Also, to view the menus, specials, and promotions, and see OpenTable's rewards systems.

Cons

There is not much I dislike or hate on OpenTable so far but it's fine and nice so far. So far, so good for me when it comes to OpenTable.

Christopher
Christopher
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 22/10/2023

Perfect solution for a busy traveler

We downloaded this for a business trip because I knew we would be looking for places to take clients for lunch and dinner. It worked perfect for our needs. We also use it for travel baseball, because we spend at least two weekends out of town each month, and looking for places that can accomodate or trying new spots to eat can be a full time job. Opentable makes it easy to search up and make a reservation, and it's just a few clicks. Very easy to use, and we've told all the baseball parents about it.

Pros

Ease of use, and selection of resteraunts. Great to highlight availability, and integrates well with a scheduling software.

Cons

They are focused on high end establishments, which are ones that take reservations. But they are missing an opportunity for groups, or places that can place a last minute group, like a travel baseball team or a business team meeting.

1,306 reviews