Trimble Cityworks Reviews

Pros

Cityworks AMS and PLL offers a complete enterprise solution for maintaining a city with asset management and permitting process control all in one place.

Cons

Not really much. The solution is always evolving to fit user needs and address issues and make enhancements.

Pros

Ease of communication. Tracking assets, service requests, and work orders.

Cons

Repsond. Getting used to it after office. Also, it seems like it was pushed out before it was developed enough, to many updates to responds, admin, styles ect...

Pros

Work order creation, management, and asset history.

Cons

Clunky UI, customizing ability especially in an enterprise environment.

Pros

viewing historical trends, asset tracking

Cons

Implementation was, of course, a long and arduous effort, but it was expected

Pros

1. Robust Asset Management: Efficient tracking and maintenance scheduling reduce downtime and extend asset life.
2. GIS Integration: Seamless integration with GIS allows for superior asset visualization and decision-making.
3. Customizable and Scalable: Adaptable to the specific needs of utility companies, accommodating growth and complexity.
4. Mobile Accessibility: Field workers can access and update data in real-time, improving communication and data accuracy.
5. Work Order Management: Robust capabilities streamline task creation, tracking, and completion, enhancing workflow efficiency.
6. Regulatory Compliance:Detailed records and reports assist in maintaining compliance with industry regulations.

Cons

1. Implementation Cost and Time: Significant upfront investment and time required for setup may deter smaller companies.
2. Steep Learning Curve: Extensive features necessitate considerable training, with ongoing sessions possibly required.
3. Customization Complexity: Customizing the software can be complex, potentially needing additional technical expertise.
4. Performance Issues: Some users report performance bottlenecks with larger datasets, impacting efficiency.

Pros

Ease of use and clean UX. Seamless integration with Esri.

Cons

Respond UI moves around a lot when clicking and navigating. Frustrating for my users. PLL is not easy to administer given all of the nuances. Notifications are also tough to manage and limited in their functionality.

Pros

Ease of installation and administration. The technical support and extensive documentation available to help admins and users is pretty awesome. All the partners available are experts and do a very good job.

Cons

Cityworks has API and webhooks to help connect with other Information Systems but they do not cover all bases and force us to go with custom solutions.

Pros

Newedge implemented Cityworks for our loval government and the transition and ease of use has made development in Beaumont, Texas easier than ever. Having contractors able to submit plans for development without having to physically be in Beaumont has development booming.

Cons

No more office updates, seriously respond is coming and we know but I like office haha.

Pros

It is easily configurable and the api offering is extensive.

Cons

This is nothing that I do not like about Cityworks.

Pros

If you understand the program it can boost your companies asset management

Cons

It is a difficult road to set it up and customize

Pros

Ease of customization and easy to use. Ability to train users quickly.

Cons

Lack of full functionality in aime apps

Pros

The capabilities of city work are superior to other progams ive used

Cons

Not free training. I would like to be able to have yraining resources available at no cost.

Pros

Customer support from our account management team, intuitive graphic user interface design

Cons

Slight hiccups with earlier versions during transition from office to respond.

Pros

GIS centric is very important and dependent on success

Cons

reporting is difficult for users and request help often

Pros

Tracking labor, equipment, material and reporting

Cons

Not being able to edit tasks on work orders

Pros

Ease of use, ability to manipulate the data to get the information you need.

Cons

That not everything, in terms of functionality, are not implemented yet.

Pros

Full work flow management system that has a large number of integrations.

Cons

There are some functions that are not envision for our use case.

Pros

Easy to customize functionality and features

Cons

The cityworks interface is quite old and slow

Pros

The software really looks like as resofters so it should be easy to learn

Cons

Not really knowing all of the add-ons and other things you can do with it early on

Pros

Live assistance and support are easy to use and response time is incredibly fast with written instructions and support available

Cons

New user that received no training and I’m missing out on great data that I don’t know how to find yet.

Pros

Easy integrations with ESRI products. Easily consumes ArcGIS Online webmaps.

Cons

I've only been using it for a few months so not long enough to form an opinion.

Pros

I like the ability to track a wide variety of items, from staff hours, to vehicles, to historical data on particular assets.
The reports can be customized to virtually any configuration.
Possibilities seem endless from a user point of view. Once trained thoroughly on the system it is easy enough to use and even new tasks can be figured out with a bit of digging.
Mapping works well to "see" the assets you need to select... asset manager is better used when you know all details of assets in order to select.

Cons

Search feature is not easy and often comes up with no data when data exists. There are too many fields and variable to choose from "out of the box" , needs excessive customizations to fine tune.
Requires an effective team to do "back end" work to keep user friendly. Some tasks are not customizable limiting useages.
Extensive training is necessary to really use system effectively, untrained users can really mess up data.

Pros

This is a very scalable software for work and asset management. The best part is that it is 100% GIS based. It is also very customizable through XML and JS changes. We have made it our own to what our users require.

Cons

The separate map page can be hard to work with. Most of our users prefer to use GIS Search. We have also customized the work order page to include an imbedded map.

Alternatives Considered

Switched From

Reasons for Switching to Trimble Cityworks

Pros

The mapping feature allows us to see problem areas instead of just looking at a list.

Cons

If you schedule repeat work orders, they are created immediately upon completion of the current work order. This tends to clutter up your list of work orders.

Pros

This is a great system with embedded GIS. Users run the system for asset management through work order, inspection, service request modules, and etc.

Cons

As different organizations have different business work flow, we need customization to fit our business requirement. Cityworks lacks the tool to make customization.