--- description: Review of Mend Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Mend | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Applied Behaviour Analysis Software](/directory/3895/aba/software) > [Mend](/software/45193/mend) # Mend Canonical: https://www.softwareadvice.com.au/software/45193/mend Page: 1 / 38\ Next: [Next page](https://www.softwareadvice.com.au/software/45193/mend?page=2) > Launch your Behavioral Health Telemedicine program today. Mend is the \#1 cloud-based CCBHC / CMHC communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data. Users and providers can use video conferencing and live chat tools on desktop or mobile devices. The solution makes use of HIPAA-compliant messaging, video conferencing, and file sharing. Users can share information with patients or within the organization using a drag-and-drop interface to upload files and invite patients to chat using email links. Mend can also be used to collect health information from patients like consent forms, medical histories, scanned images of identification, case management documentation, and more. The solution can be integrated with other software and services including electronic medical record platforms, practice management solutions, pharmacy management software, lab information providers, insurance providers and more. > > Verdict: Rated **4.6/5** by 920 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 920 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Mend VIP - **Location**: Orlando, US - **Founded**: 2014 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Launch MendFree or request a custom demo for MendEnterprise. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Puerto Rico, US Virgin Islands, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Admissions Management - Alerts/Notifications - Appointment Management - Appointment Scheduling - Assessment Management - Automated Scheduling - Bill Payment - Billing & Invoicing - Calendar Management - Calendar Sync - Call Reminders - Care Plan Management - Care Summaries - Charting - Chat/Messaging - Client Database ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Applied Behaviour Analysis Software](https://www.softwareadvice.com.au/directory/3895/aba/software) ## Related Categories - [Applied Behaviour Analysis Software](https://www.softwareadvice.com.au/directory/3895/aba/software) - [Patient Management Software](https://www.softwareadvice.com.au/directory/3489/patient-intake/software) - [Patient Engagement Software](https://www.softwareadvice.com.au/directory/3429/patient-engagement/software) - [Appointment Reminder Software](https://www.softwareadvice.com.au/directory/3557/appointment-reminder/software) - [Appointment Scheduling Software](https://www.softwareadvice.com.au/directory/4731/appointment-scheduling/software) ## Alternatives 1. [Doxy.me](https://www.softwareadvice.com.au/software/85649/doxy-me) — 4.6/5 (1224 reviews) 2. [TherapyNotes, LLC](https://www.softwareadvice.com.au/software/5615/therapynotes) — 4.7/5 (955 reviews) 3. [TheraNest](https://www.softwareadvice.com.au/software/390303/theranest) — 4.4/5 (1029 reviews) 4. [AdvancedMD for Mental Health](https://www.softwareadvice.com.au/software/66045/advancedmd) — 4.0/5 (7 reviews) 5. [Carepatron](https://www.softwareadvice.com.au/software/241061/care-patron) — 4.4/5 (843 reviews) ## Reviews ### "Telehealth Visit" — 5.0/5 > **Steven D** | *26 June 2024* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: I liked the attentiveness by the nurse that I spoke with. She was really eager to know and seemed to enjoy what she does. Very thorough in providing excellent care. > > **Cons**: The Representative did a great job and met my needs > > The Representative from Mend did a magnificent job. ----- ### "Mend counseling really helps" — 5.0/5 > **Kristen** | *17 December 2024* | Individual & Family Services | Recommendation rating: 10.0/10 > > **Pros**: Easy.to use. Secure. Allows me to meet from the comfort of my home. > > **Cons**: Sometimes there are connection issues. I also widh it would tell me if my provider us running late instead of me just waiting without knowing. > > Plesant and effective. Not much more to say ----- ### "Good product" — 5.0/5 > **Bethany** | *22 December 2018* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: The thing I love most about this product is how easy it is for clients to use to connect with me for sessions. It runs really well. > > **Cons**: You do need to have a strong internet connection for it work really well. This can be pretty frustrating when you don't or strong internet is not available in certain areas of the country. > > My overall experience with Mend has been great\! I am able to see clients from all over the country. No matter if I am traveling or at a different office, I am able to have full therapy sessions. ----- ### "Mixed Feelings- Healthcare" — 3.0/5 > **Rachel** | *24 September 2020* | Hospital & Health Care | Recommendation rating: 4.0/10 > > **Pros**: End-user experience is great, first level customer support is also wonderful. Meets many of our basic needs and offers a lot more flexibility than other products we've used (of same type). Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process. > > **Cons**: Major healthcare compliance concerns and as an organization, we've had to do much of the groundwork to both identify and push to resolve, including educate vendor on why it was a concern. We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all business materials clearly stating they do. We brought this to their attention immediately (Feb 2020) and have had a very frustrating path to resolution and are not entirely sure it's resolved still (Sept 2020). Multiple attempts to get, in writing, explanation of issue and resolution (to support our organization as we are liable for this issue in any audit) with no response at all. Very poor communication re: resolving and not much accountability. In addition, reporting functionality is lacking. Only very basic reports can be obtained. > > We do love our direct customer support rep, but several issues we've had to escalate beyond them have not had a valid response from management. Those include HIPAA issues, state and federal telehealth regulations, business associates agreement concerns, etc. Major compliance (healthcare) issues with this product were not taken seriously. Concerned upper management does not understand relevant regulatory governance enough to ensure product is, and remains, in compliance. If NOT using for healthcare, then it's not a concern as this product works as described and meets needs for non-healthcare organizations. ----- ### "Thankful and grateful" — 5.0/5 > **Christi** | *26 September 2024* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: I am appreciating the ease to get mental health help… Though there has been some rocky parts pertaining to my ADHD… Everyone has come together to make sure I am taken care of so far > > **Cons**: I had a bad experience with trying to get my ADHD medicine figured out meaning I had to meet with the doctor and get that scheduled and I was told that that wouldn’t be possible at first… But it all got figured out so I’m grateful however it did cause me, extreme anxiety > > Appreciate all the help I’m getting\! I am so so so so need and to know that there is a group that has my back is an espresso positive and reassuring I can’t even describe…. ----- Page: 1 / 38\ Next: [Next page](https://www.softwareadvice.com.au/software/45193/mend?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/45193/mend) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data