User Reviews Overview

About Homebase

Homebase is a comprehensive platform designed to simplify the management of hourly work for small to medium-sized businesses. Through its deployment, Homebase addresses critical operational facets such as employee scheduling,...

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Feature ratings

Value for Money
4.6
Functionality
4.5
Ease of Use
4.6
Customer Support
4.5

Browse Homebase Reviews

1,083 of 1,083 reviews
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Barbara
Barbara
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/08/2024

HR worthy app

We use Homebase for our employees. It has an onboarding feature that handles ssn and direct deposit info, which is helpful at the end of the year as well. You can schedule your employees so that they can see their schedules right away. There is a quick pay feature. The chat rooms came in handy for daily medical notes for our staff and we could reference things that happened for each client as far back as we needed to go. Homebase really help streamline alot of HR tasks. I would recommend it.

Pros

I really liked the scheduling feature and the onboardinh payroll features. Also the chat was great.

Cons

Having to sign into a desk top for some management features.

Melissa
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/02/2025

A+ choice, glad I switched

Excellent. Would 100% choose again. Have been using Homebase for over a year after switching from a large competitor. So happy I switched.

Pros

Ease of use; support staff is easy to contact, knowledgable, and extremely nice. Love all the features- payroll, tax collection and payment, ability for staff to exchange shifts, messaging feature, data gathering, scheduling, organization of onboarding. Homebase also works with MD/Dc tax reciprocity.

Cons

Geo-fencing doesn't always work with off-off brand old phones

Alternatives Considered

Gusto

Reasons for Choosing Homebase

Initially because 7Shifts could not file with holding in two jurisdictions. We have employees in Maryland and DC

Switched From

7shifts

Reasons for Switching to Homebase

Tax reciprocity filing between Md and DC
Justin
Justin
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
1

2
Reviewed on 13/12/2023

I regret purchasing Homebase

We are on the essentials plan. We have 45 employees. some of those employees are able to do more than 1 job. some of those jobs are a higher paying position (like bartender vs busboy)

When you hire a bartender at $15 per hour, if that bartender picks up a job as a busboy at $10 per hour - the software won't allow you have that bartender get paid at $10 unless you upgrade to their "plus" plan.

What was not explained was why this just became an issue in december 2023 and was not an issue when we onboarded all employees in september.

for that reason - i will not be renewing and will be sourcing a new sofrware. if i'm going to pay a higher cost, it wont be for the lack of customer service i've recieved to date.

i'll gladly update this review if the team can fix my issue but based on the customer service response i've seen so far...i dont see that happening without me making some noise.

Pros

The price was better than our old provider, wheniwork but maybe it turns out that you get what you pay for?

Cons

Customer service is very limited in what they are willing to say or do and you dont have a rep or salesperson other than when they first try to take your money and get you to sign up. I've sent messages for support or attempted to call or email my old rep that signed me up that went unanswered. When they have been answered - its been covered in technical jargon instead of a simple "yes you can do that by doing this or no, thats not available on your plan.

Top Homebase Alternatives

Lightspeed Restaurant

Time Clock Wizard

Ashley
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/11/2024

This is a great place for scheduling and team communication.

This is a fantastic website/app. I use this mainly for scheduling and staff communications. It is easily navigational for my staff and very user friendly for my use too. This has been as asset to my work place. Staff can request days or time off with ease. This is also fantastic to help with payroll budget tracking. You can also keep track of staff information like emergency contact etc. which is a necessity to have on hand. There is a timeclock built into this app which I don't use, however, from what I explored of that portion of the app it is very helpful too. One of my favourite features is the hiring aspect of this app. You click on the hiring tab and you can post one job listing that will translate to all hiring sites I know of (Indeed, google etc). This is perfect to get all the resumes in one place and it tracks things like if they have their foodsafe certificate, or any other requirements. Long story short - 100% would recommend. Try the FREE version and see what it can do for your business.

Pros

I love the scheduling part as it is super easy to navigate. This is super beneficial for adding time off, appointments or remembering holidays.

Cons

I don't like how you have to pay for premium features, but I understand that is how Homebase makes money just like any other site. AKA thus far I have no complaints. This is a great app and its easy for my staff to use.

Alternatives Considered

TimeStation

Reasons for Switching to Homebase

I use this app for my clock in - clock out's for my staff due to the easiness and because my ipad I use for this is too old for the homebase app to work on it.
Heather
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/12/2024

Great customer service & easy platform

Great! Customer service is what stands out by far. The few times that I have had to call for help, your team has been warm, friendly and very knowledgable.
My employees can get help too!

Pros

Easy to figure out. Great customer service.

Cons

Nothing yet. I don't think that I have used all of the features, but everything that I have tried is great.

Alternatives Considered

RUN Powered by ADP

Reasons for Switching to Homebase

Customer service, easy for employees to use. easy to schedule
angelique
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/12/2024

Got to love it

Quick easy and simple nice that they let you get loans

Pros

It was easy to navigate it was cool because you can get loans before you get paid

Cons

I really didn’t have anything I didn’t like

John
  • Industry: Civic & Social Organization
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 31/01/2025

Homebase is a solid timekeeping option for small businesses.

Homebase has been excellent for our small business, it offers the basic timekeeping tools that we need, plus many other features that can be added to your subscription.

Pros

It's easy for new users to get set up. Users can log time for multiple jobs or projects.

Cons

The only option for capturing time by a worker is to use a timeclock system, they can not manually enter time worked for a specific date.

ANDREW
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 24/01/2025

Great for hour tracking

Great, we use it as a time sheet tracker

Pros

Lots of options but works if you just want timesheets

Cons

not a great way to distribute credit card tips

Alternatives Considered

Gusto

Reasons for Switching to Homebase

Home base has a free option, gusto did not
Dee
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/12/2024

AW Restaurant owner

good, easy to add employees, easy to navigate on.

Pros

Very easy to use. I love the scheduling tool

Cons

That you cant have a manager for each business that i have on here.

Hurb
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 15/01/2025

Homebase is indispensable

Pros

It does way more than advertised. Love the scheduling (both staff and events). Love the communication facility. Love the timesheets and tracking!!

Cons

Hmmm. It’s not free? Seriously, I have not identified any material, enduring issues.

Todd
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 05/10/2024

Owner/President

From onboarding to daily use very easy and undemanding if you are a busy business owner.

Pros

Great services and very user friendly interfaces. Far superior to anything recommended by my fanchisor!

Cons

Would like the messaging to have an option to enlarge the "message board" when its being used. Would like to see an easier option/path to temporarily add or reduce an individual's pay or salary

Michael
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/10/2024

Free Version Opinion.

We are a very small business and to be able to use the clock in and out feature on the free program is great. I am able to see when my employees are clocked in or not instead of going by he said she said. It has helped a lot in determining if we need to keep, promote, or fire employees.

Pros

I love the fact that They have a free program that I can use to track my employees clock in and out. I also love that I can use it for Payroll.

Cons

The mobile version is different from the desktop version. I prefer the desktop version better.

Tracy
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
5

5
Reviewed on 31/07/2024

Homebase is a cheaper alternative to more expense payroll systems

For the most part great...We just need to resolve the connectivity issues with WiFi -

Pros

Ease of use, Ease of training, Ease of executing payroll reports

Cons

We have a connectivity issue everyday. This is a hassle, because the employees do not notify the business office and we find out about later. The employee usually remembers the time, but if they don't we use other measures for the time.

Harris
  • Industry: Staffing & Recruiting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/07/2024

Undeniable benefits of Homebase

Homebase plays a vital role in ensuring smooth and efficient running of businesses by improving visibility and communication around scheduling process reducing frustrations and increasing productivity.

Pros

Honestly, streamlining the process of scheduling of employees was my major challenge as a newbie. With time and the help of Homebase software, I have made this one of my pillars in building a popular business in the market with the increasing need for a more efficient way to schedule employees. It simplifies the process and lets you handle all your scheduling needs in one place. It also helps in improving visibility when it comes to staffing by replacing traditional methods which were notoriously inefficient.

Cons

In project management, I have realized that it is hard to see the available members for optimization of team's utilization. Otherwise, I like the tool.

Andrea
  • Industry: Oil & Energy
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/06/2024

Meticulous evaluation based on key factors

Streamlining administrative tasks with great customization.

Pros

There is overall cost benefits ratio to ensure affordability without compromising on quality. Provides a curated list of insights which are key to growth. It is easy to use and implement.

Cons

I didn't notice any negatives with the tool. Everything is as expected. The ease of use and available features are worth appreciating.

Ikiera
  • Industry: Food Production
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 10/01/2024

Homebase Reviews

I loved using this app to clock in, never froze on me once, it’s super easy to navigate through & the purple color adds a nice vibrant touch

Pros

I love how easy it is to use, it’s not complicated at all, this is the best system for scheduling, timesheet management, and payroll purposes. I can check everything in a few minutes

Cons

I honestly don’t have anything that I don’t like about this software

Shanna
  • Industry: Oil & Energy
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 01/02/2024

Great for small business management!

I love this app. It makes my job ten times easier and accurate. I love that I can keep the facts available at my fingertips because it direct has an impact on future schedules and events.

Pros

I like the complete organization of the app and it's ease of use. It is very user friendly, and the features fit exactly what I look for as far as scheduling, tracking hours, abcenses, and availability.

Cons

There is nothing I do not like. I would like to see more ability to create events and add important notes to the schedule such as when orders are due, cleaning is needed, etc.

Caitlin
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 23/10/2024

Helpful & Easy to Use

Has been positive, easy to use and have not had many issues

Pros

Relatively easy to use, color coded which is helpful

Cons

When you change an employee's shift dept for that day it does not change the color for you.

Maria
  • Industry: Restaurants
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/11/2024

Wouldn't change it for anything

I use it everyday at work and for other employess as well, as a restaurant manager. I completely rely on it

Pros

Get schedule and my hours at work, either on site or on my phone

Cons

I'm fine with it. Nothing I would change, really

Ketina
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/10/2024

Scheduling that Works

I really love it. It simplified my work scheduling and employee time clock.

Pros

The scheduling and the timeclock feature.

Cons

The shift reminders can be a lot somedays, but I am not sure if I turned that feature off or if it went away. It is no longer a problem.

Bryan
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 28/03/2024

Good options but struggles at times

Pros

We have used Homebase for our needs for the last 7 years. There are many features that are nice that we use. The timeclock is the main feature that we use as it allows our team members to clock in and out right from their phones. It also give them how many hours they have worked and how much pay they have made.

Cons

The message and schedule feature is hard. The Message feature constantly stops working so our team members dont get the notifications. Also trying to schedule for a month at a time is very hard and it could be easier. I have asked that they make it easier but nothing has changed.

Daniel
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/10/2024

Homebase is our Ace

Homebase is perfect for our Small Business use; allowing our team to notify, communicate and recognize. Homebase keeps us structured and on task. It informs us professionally & personally with our everyday responsibilities.

Pros

Homebase utilizes NOTIFICATIONS for structure, time management & planning purposes. Very helpful !!

Cons

I have not come across any CONS with Homebase

Asha
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 29/08/2024

Homebase Important Features

Pros

Homebase provides scheduling, payroll, and time clock support. It is very user friendly and offers multiple features in one platform.

Cons

Least likeable feature is the lack of capabilities for employees to pick up shifts outside of their scheduled hours.

Paul
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/08/2024

Love Homebase!

Any issue I have had was resolved immediately with professional staff.

Pros

Easy to use! Excellent customer service. Free for companies under 20 employees.

Cons

There really isn't anything I don't like. We only use it for scheduling. We do not do through payroll.

Mladera
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 29/08/2024

Great Onboarding Capabilities With Homebase

Pros

Homebase not only makes employee scheduling easy, it also comes with amazing onboarding features.
Despite offering lots of features, using and understanding Homebase is easy.

Cons

Well, Homebase has not disappointed as a business tool.

1,083 reviews