EHR 24/7 Reviews

4.1
Overall rating
Reviews

4.1
Overall rating
Reviews
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User Reviews Overview

About EHR 24/7

EHR 24/7 by Office Ally is a trusted electronic health record system used by more than 20,000 users. Its comprehensive patient charting and document management, real-time patient information, and customizable forms provide...

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Feature ratings

Value for Money
4.4
Functionality
3.9
Ease of Use
4.1
Customer Support
4.0

Browse EHR 24/7 Reviews

167 of 167 reviews
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Susanne
Susanne
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 18/05/2019

Excellent Software for Medical billing and EHR management

My experience with EHR/ 24/7 has been very good. I help set practitioners up with this software all the time. What I do is create a template from speaking with the providers and then have them submit it to Office Ally and go through the set-up that way. This method allows the providers to really personalize the categories and wording to their office and specialty. Thumbs up Office Ally you have made this program very easy to set-up, use and personalize.
Data entry during a visit is very smooth once you get the initial programming of your common phrases saved. This speeds up the provider's data entry time considerably and allows more time with their patients.

Pros

I like the simplicity of Office Ally. It is very easy to use for scheduling your patient, managing their electronic health record with easy to use templates and following the electronic billing process.

Cons

The only thing I would add to Office Ally after using it for 8 years plus, would be the ability to print out a patient ledger with the provider's name, address and phone number at the top. If there isn't a balance due on the account the statements won't include the visits dso the only option for me to print a form that our patients need for their HSA and FSA accounting is the patient ledger. If you print a superbill at the time of service it will be inclusive of all these things but the aftercare for financials is where this pops up. Other than this one little thing I am very happy with Office Ally and you can't beat the pricing!

Verified Reviewer
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
3

4
Reviewed on 11/11/2020

Great system with some drawbacks

This is a great system if you don't need advanced notifications of appointments, or want outside vendors to interact with the system for reviews. And, if your clinic doesn't care that the clinician can't look at the financials or schedule, it works well. To us, this was a huge drawback. But, we loved the ease of use for the actual charting.

Pros

Charting is quick as long as you use Text Blaze Snippets on chrome with it. Otherwise, it can be long. It is customizable by the provider and for specialties which is nice. Each specialty can have their own template. Adding patients is easy. Re-prescribing doesn't require an actual note, so the MA's or RN's can do this and send to provider for authorization. Uses "superbills" for charting, meaning you can bundle specific CPT codes with allowed ICD10's. Interacts with their billing clearinghouse for rapid notification of coverage.

Cons

It is segmented. You can't look at the patient financial's without going into a completely different system (the practice manager). Same goes for scheduling. In other words, if you want to schedule, you have to be logged into 2 systems they have that communicate. But, requiring you to have multiple types of browsers (not just tabs) up and running. The system only allows notifications of appointments outside of a 24 hour period, such that if you wanted to setup notification of appointment on the same day, ie. 3 hours before appointment, it doesn't let you. And, there is no system outside that interacts with officeally. So, if you want to do patient reviews, emails, etc., you have to manually upload your file to the outside vendor.

Alternatives Considered

WRS Health and AdvancedMD EHR

Reasons for Choosing EHR 24/7

We had used OfficeAlly's clearinghouse for years and were happy with them. And, Charm does not do billing well, plus the charting took too long.

Switched From

CharmHealth

Reasons for Switching to EHR 24/7

Cost for Advanced EHR and the ease of charting. For us, quick charting is the best. AdvancedEHR was expensive and took too long to chart. We switched to WRS health after a year with officeally. Clinicians didn't like the switch as OA is easy for charting, but the staff likes WRS for the front-desk. In the end, we are still looking for a viable option.
Hai-En
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
3
Customer Support
2

4
Reviewed on 30/09/2024

Office Ally

It was good for what we needed but in the end, it had some limits.

Pros

It's cheap and easy to integrate with a new practice.

Cons

It's not very intuitive to learn and requires a lot of training. The UI can be a little clunky. Once we changed over to a new EHR, it was hard to get them to release the records.

Response from Office Ally

Hai-En, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.

Replied 01/10/2024

Top EHR 24/7 Alternatives

Bryce
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
3
Customer Support
4

3
Reviewed on 12/12/2023

Priced right, but takes some set up and getting used to.

I've been with this system for 8 years and haven't found a reason strong enough to get something different. I think that speaks a lot.

Pros

I like the price of this product, mostly because my whole clinic is run through this system. Notes, claims, payments and scheduling all can be done through this system. I also like that, once set up, is easy to train front office workers on it.

Cons

Set up took a long time. It's now very personalized but not exactly how I would want it, but good enough.

Response from Office Ally

Bryce, Thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
Robert
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 11/12/2023

Chiropractors view on EHR 24/7

Overall the system is a cost effective EHR and can be made to work in a chiropractic setting, but it does feel like work arounds are needed. It is not flashy, but it gets the job done. Some upgrades are overdue both visually and functionally.

Pros

SOAP notes are generally straight forward, creating follow up visits with information from previous visits is fairly quick. Reviewing notes is easily managed with the overview.

Cons

Interface is a bit dated. While there is an option to create custom forms, its not very intuitive and was not very appealing for daily use. Would like to see more chiropractic specific features (system clearly targeting medical), treatment plan tracking, etc. The ability to create an intuitive form that ported the information to the SOAP layout would be great. In house payment processing is a must.

Alternatives Considered

Jane and ChiroTouch

Reasons for Switching to EHR 24/7

I've been using OfficeAlly since day one and I did not want to have to switch to a new system. That being said, the feature difference is becoming significant.

Response from Office Ally

Robert, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
Susanna
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 06/09/2023

Great slim and affordable EHR for small practices

This meets our major requirements affordably. Patients are able to communicate with me via the portal, schedule appointments and pay bills. We cycled through several EHRs for small practices and my staff and I agree this one has been the best in terms of ease of use, responsiveness of support staff, integration with practice management, and simplicity of interface.

Pros

It's easy to use and customize for my small practice without having to navigate enterprise-level features that we don't need. Training is simple so onboarding new staff members is quick. Key integrations with eRx, labs and practice management have been seamless, and the pricepoint is an order (or two) of magnitude lower than large scale options such as Athena or Epic. I like the ability to easily free text without opening and closing multiple windows.

Cons

Patient portal still needs work to improve integration and features. Patient access to chart is limited and requires active monitoring (e.g. routing reports to the portal). I don't report statistics for Medicare so can't comment about utility for that. Chart management features such as searching for specific diagnoses or medications is clunky -- can't use * to fold multiple related diagnoses into the same search.

Alternatives Considered

Epic, athenaOne and Amazing Charts

Reasons for Choosing EHR 24/7

SOAPWare went out of business after we had used it for 10 years. The second product's EHR was extremely limited and difficult to use, with no practice management integration and we switched to EHR 24/7 within a year.

Reasons for Switching to EHR 24/7

1) ease of charting -- fewer dropdowns and opening separate windows for documentation; 2) streamlined for small practice so I'm not bogged down in features designed for large enterprises and big multispecialty groups; 3) cost -- 10-100x less than most alternatives.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 07/09/2023
Vasilios
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
2
Ease of Use
3
Customer Support
1

4
Reviewed on 12/12/2023

Honest review from someone using since 2018

I'm tired of changing EMR's over the years and I have been managing to make it work for now. The problem is that the next EMR that charges 30x OA isn't that much more intuitive.

Pros

Simplicity in its GUI, pricing and web based system.

Cons

Several limitations on setting up your notes/templates. RCM is horrible. Can not extract information required through reports. Needs better integrations and ability for practice to customize to its need.

Response from Office Ally

Vasilios, Thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
Leena
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 04/04/2024

Easy to use EMR

Have been single provider practice using this extremely simple and easy to do notes billing all in same program

Pros

Also has billing very easy to use lab integration

Cons

Everything is perfect no issues working very well

Alternatives Considered

eClinicalWorks

Reasons for Choosing EHR 24/7

Cost and simplicity of use all inn one feature

Switched From

Practice Fusion

Reasons for Switching to EHR 24/7

Already was using Officeally products for billing

Response from Office Ally

Leena, thank you for the complimentary review. We are very glad that you are enjoying the product.

Replied 09/04/2024
Amanda
Amanda
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 09/03/2023

review of office ally EHR

It was a great starter software when our office opened. We have since outgrew and moved on to another software.

Pros

Ease of use with making notes, e-prescribing, phone call notes, ease of printing.

Cons

speed of the softwareno assembly for documents.

Alternatives Considered

Charm

Reasons for Choosing EHR 24/7

They did not offer billing software at the time

Switched From

Practice Fusion

Reasons for Switching to EHR 24/7

Options and add ons.
Cameron
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
2
Customer Support
3

4
Reviewed on 10/04/2024

Okay for price but better out

Okay wouldn’t go back to be honest would pay double for something easier and friendlier

Pros

Pricing was the sale point but the ease of use is so hard to get use to, and my customer support session the person training me was very rude

Cons

Customer service and ease of use was the reason I left

Alternatives Considered

Carepatron

Reasons for Switching to EHR 24/7

Billing feature for auto accident but I switch to other alternative after use

Response from Office Ally

Cameron, we're genuinely sorry to learn about your less-than-positive experience with Office Ally. Your feedback is incredibly valuable to us as we strive to improve both our products and support services. Even though you've moved on to a different provider, we believe your insights could greatly assist us in understanding where we fell short and how we can enhance our offerings for future users. If you could kindly provide us with your contact information at [email protected], we'll have someone reach out to get more information. Your input could truly make a difference in helping us better serve our customers.

Replied 12/04/2024
Tina
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/08/2023

Great EHR product

Our experience for over the past ten years has been incredible. I know problems have come up now and again but if twice a year I'd be surprised and many of them take under an hour to fix or help us with and the customer service is fantastic!

Pros

The ability to create our own SOAP notes that only pertained to what we needed was the most exciting and helpful for our practitioners.

Cons

Quite inexpensive for the incredible ease and access to this type of platform.

Response from Office Ally

Thank you Tina for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience. If you are interested, please reach out to me.

Replied 22/08/2023
Jorge
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 18/08/2023

Game Changer

Office Ally has been the best EHR that I have worked with in my 20 year career as a medical assistant office manager.

Pros

Ever since switching to OA EHR my job has become a lot more easier to manage. In particular when billing claims the process is so much easier and allows a faster turn around time for Insurance payments to be processed. I also save a lot of time in patient reminders.

Cons

The patient ally feature needs improvement, there should be an alert button when the patient send us a message or request for an appointment.

Response from Office Ally

Thank you Jorge for the complimentary review. I am very glad to hear that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience.

Replied 22/08/2023
Joseph
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
5

4
Reviewed on 16/07/2018

Great for Insurance Clearing House & Health Records

Pros

Office Ally functions as 2 products, EHR & a clearing house for insurance claims. As an EHR it works sufficiently. As an insurance claims clearing house it is outstanding. Office Ally works independently with different EHRs online and can be calibrated to accept claims directly from the EHR you use. It takes a few phone calls to your EHR and see if Office Ally clearing house is available. If your EHR does not calibrate to Office Ally, you can set up an account independently with them and login to file claims via the Office Ally website.

Another positive as a clearing house is if the claims are for private insurance like Blue Cross, Aetna etc. it will cost the provider nothing. If the provider is submitting claims for medicaid recipients they have a one a month fee. This all depends on the provider and who they accept as a client.

Cons

The user interface on Office Ally is slightly confusing. A user can get confused at times because the options the user interface gives is a tad overwhelming. Another downside is the rejection codes they hand out. The good side though is you can call Office Ally up and they will guide you through the codes and issues.

christopher
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/09/2023

EHR testimony

overall, it allows me to cover all the bases of patient care , without me being tied to a computer for hours.

Pros

It saves me from writing for hours at a time, every day that I treat patients. The added benefit is this also allows me to pick certain phrases or statements as I go through it

Cons

I resented it in the beginning because it was mandatory, now i wouldn't be without it

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 12/09/2023
Michelle
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 22/09/2023

How I love my Office Ally!

Aside from occasionally running out of typing space in some areas, I think its great. I know it so well I feel as if I could be one of your techs.

Pros

The customability for all fields. The ability to just click on a sentence i use so often is great.

Cons

Past medical history and discussion sections needs to more room. Dr runs out of room.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 22/09/2023
Michelle
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
2
Ease of Use
1
Customer Support
0

2
Reviewed on 02/03/2020

Not user friendly

Pros

Scheduling is easy. Ordering labs and imaging easy to do.

Cons

Frequently freezes and deletes everything you have just entered. You have to type in or dictate the entire note or copy and paste from another document. There are no pre-populated or customizable commonly used phrases or point and click choices. Auto-saves in the middle of you typing a note. If you create an order through documents before you have saved your note, it will completely delete your note (even though you still have the note open) or create a whole new note. You don't always realize this has happened and continue documenting in the note, only to find out that you have documented in 2 different notes and then have to cut and paste to combine them. Prescribing is a nightmare. If you are ordering supplies like glucometers or syringes, it is almost impossible to locate in the list of meds. It doesn't have common options for medications that aren't pills. If you have an inhaler or ointment, you have to enter packet because there is no option for unit, tube, or MDI. And you can't leave it blank, because it won't send without every option filled in. The pharmacies frequently call and ask for it to be changed, but you can't. Very frustrating, time consuming software. The only reason I can see someone giving this software a good review for the EHR is that they've never used any other and don't know the difference.

Amy
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 18/08/2023

Inexpensive and has what you need

Overall have been very pleased, the inexpensive price and reliability of the website has been good.

Pros

It's user friendly and quick to learn. Customer service is good.

Cons

Creating templates on your own is tricky, but forms can be emailed direct for Office Ally to create for you. I wish there was a way for our signature pad to work directly with EHR. Also the integration with our Immunization Registry could be improved. When I checked into it did not meet our current needs.

Nick
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/08/2023

Extremely satisfied user

I love that I am able to append my own templates by myself, as often as needed. Customer service has been wonderful, though rarely needed.

Pros

I liked the customizability of building and editing violent template, and the autonomy in doing so.

Cons

Limited characters for building templates

Response from Office Ally

Thank you Nick for the complimentary review. I am very glad to hear that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience.

Replied 22/08/2023
Mandy
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 18/08/2023

Mental Health

it is much easier to chart notes and adapt them to the needs of the individual practice

Pros

copy old notes to new notes for reference, easy to put in commonly used phrases and to be compliant with insurance requirements.

Cons

improve patient access, allow parents to put their kids in the same patient access, Import information in intake forms to first progress note. Make it more friendly for mental health uses

Rosanna
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2023

Friendly software

Pros

How easy the software is and customer service are very helpful

Cons

Can’t keep credit cards on file and it can’t integrate with hospitals

Response from Office Ally

Rosanna, Thank you for the complimentary review. We are very glad that you are enjoying the product.

We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 20/12/2023
Sherry
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 16/09/2023

Office ally review

keep tract of patients consise manner

Pros

ease of use and good support when you need it

Cons

exam info not carried over to next exam sheet, like allergies, medication allergies.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 18/09/2023
Lacey
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 11/12/2023

Easy to use system

Great! Support has been very helpful with any questions.

Pros

EHR is very user friendly, easy to navigate and support has been amazing!

Cons

No cons! Easy to use program that I’m enjoying.

Response from Office Ally

Lacey, Thank you for the complimentary review. We are very glad that you are enjoying the product. We would be very interested in hearing how we can improve to 5-stars. If you are interested in sharing some details, please reach out to us.

Replied 19/12/2023
Kathy
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 13/09/2023

EHR rating

pretty easy once we customized and got used to it

Pros

copy to new note featurephrases creationaddedumsdropping note to claims is easy

Cons

timing of the chart codes dropping to the billing to be able to correct

Response from Office Ally

Thank you for the review. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 14/09/2023
Brett
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
1

2
Reviewed on 19/06/2017

Office Ally is unreliable. Frequent outages paralyze my office.

Pros

When it works... It is easy to convert a chart note into an insurance claim. It is customizeable to suit different types of practitioners.

Cons

It is very unreliable with poor technical support. It is difficult to reach a tech support person. There are incessant pop-up notifications that display the same unnecessary information many times per day. There is an incessant pop-up advertisement for a credit card processing company every time you record a credit card payment. It is difficult to print records, taking multiple steps and mouse clicks to print virtually any chart note or record.

Jessica
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2023

Review 2023

Great experience!! Great customer service, easy to use!

Pros

It’s easy to use, great customer service

Cons

no complaints, EHR 24/7 has been great!

Response from Office Ally

Jessica, Thank you for the complimentary review. We are very glad that you are enjoying the product. We would be very interested in hearing more about your experience further. If you are interested, please reach out to us.

Replied 19/12/2023
167 reviews