User Reviews Overview
About ChiroFusion
ChiroFusion is a cloud-based electronic health record (EHR) solution designed for chiropractors to manage key clinical activities such as scheduling, reporting and billing. ChiroFusion offers integrated practice management...
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- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Pleased with features and how they have helped our clinic be more organized.
I have been pleased with my overall experience over the past 14 months. ChiroFusion has helped our clinic be more organized while also providing a solution to faster billing and payment.
Pros
The ease of note taking and modification capabilities for subsequent visits.
Cons
That I cannot customize the reminder text.
Alternatives Considered
JaneReasons for Choosing ChiroFusion
We outgrew Squarespace and the services they offered.Switched From
SquarespaceReasons for Switching to ChiroFusion
ChiroFusion is better suited for insurance claims and payments.Response from ChiroFusion
Ross, thank you so much for sharing your positive experience with ChiroFusion! We're thrilled to hear that our features have helped your clinic stay organized and streamline your billing and payment processes. It's always rewarding to know that our platform is making a meaningful difference for our clients.
We appreciate your feedback about customizing reminder texts. This is a great suggestion, and we’re constantly looking for ways to improve our system based on user input. While we don't currently offer this feature, we will pass your comment along to our development team for consideration in future updates.
Thank you for choosing ChiroFusion and for your continued support over the past 14 months. If there’s anything else we can do to enhance your experience, please don’t hesitate to reach out. We’re here to help!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Amazing!!!
We have been using ChiroFusion for about 2-3 years. It makes taking notes a breeze especially when it autofills after the initial follow-up so you only need to change things instead of retyping everything in. It makes billing easier as well by inputting all the information needed per carrier. We hev used a couple other programs in the past but we are very happy with ChiroFusion.
Pros
ChiroFusion autofills the notes after the initial follow-up so you only need to make change as needed instead of retyping everything in. Billing is also super easy as al relevant infomation is already input for you. Their customer service is great also.
Cons
There are not really any cons. Maybe that I cannot open more then one window of ChrioFusion at a time? When I do the billing while working the front desk I cannot switch between the tabs but I was able to make a separate login for just billing and can sign into that one on another tab to help with this. I feel like this problem wouldn't affect most offices though.
Response from ChiroFusion
Kelly,
Thank you so much for your thoughtful review! We’re thrilled to hear that ChiroFusion has been a helpful tool for you and your office over the past couple of years. It’s great to know that the autofill feature and ease of billing have made a significant difference in your workflow.
We also appreciate your feedback about the multi-tab issue, and it’s fantastic that you found a workaround with the separate login for billing! We’ll certainly keep this in mind as we continue to improve the user experience.
Thanks again for your support and for choosing ChiroFusion— we’re happy to have you with us!
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Run don’t buy
Horrible experience. The software isn’t efficient. Data is regularly lost. If you like rewriting your exams and notes and then seeing them disappear only to have to redo them, then this is your software. Their customer support is non-existent. You are on your own if you need support. Don’t expect to get a hold of a human via phone or email. Everything is sent automated and they don’t return calls.
Pros
Nothing the worst experience ever. Data disappears! Customer support is non-existent.
Cons
Lack of customer support. You can’t reach a human. Everything is automated and they don’t return calls.
Response from ChiroFusion
Scott,
At ChiroFusion, we’re dedicated to delivering reliable software and exceptional support, as our over 1,000 positive reviews with an average rating of 4.7/5 reflect. In our 16 years in business, we have never experienced a data compromise or a single instance of data loss. Your issue was attributed to user error.
However, it’s crucial to address that our ability to support you was impacted by repeated abusive behavior toward our team. In your interactions, comments like 'You better fcking call me now' and 'Ok, fck you' left our staff in an uncomfortable and hostile environment.
We also received threats from you about posting an additional 10 negative reviews, which unfortunately compromised the professional relationship we strive to uphold with all clients.
We believe in treating everyone with respect, and we extend that expectation to our clients as well. We hope you understand our decision to prioritize a safe and respectful environment for both our team and our clients.
Top ChiroFusion Alternatives
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
ChiroFusion a very reliable EHR solution!
ChiroFusion is a robust, reliable EHR solution that continues to enhance our workflow and patient management. Highly recommend it to any chiropractic office looking to streamline operations!
Pros
Workflow of the entire system, soap notes are easy to create and sign.
Cons
Ability to create fast narrative reports.
Reasons for Choosing ChiroFusion
It became too expensive for what I was needing in my practice.Switched From
ChiroTouchReasons for Switching to ChiroFusion
Ease of use and proper workflow according to my practice needsResponse from ChiroFusion
Hi Dorin,
Thank you for your thoughtful review! We're delighted to hear that ChiroFusion has enhanced your workflow and patient management. Our commitment to providing an affordable, reliable, and complete practice management solution specifically for chiropractors is a cornerstone of our service.
ChiroFusion offers competitive pricing, with plans starting at $129 per month, providing essential features without the burden of high costs. Your decision to switch from ChiroTouch due to cost concerns resonates with many practitioners seeking a balance between functionality and affordability.
We’re especially glad you find the system’s SOAP notes easy to create and sign, as simplifying documentation is a key focus for us. Our SOAP notes can be completed in under 30 seconds, allowing for quick and efficient documentation. While narrative reports do take a bit longer due to their complexity, they typically shouldn’t take more than 2-3 minutes to complete.
Thank you for recommending Chiro
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
ChiroFusion is the best choice EHR and Office Mgnt
The staff is first rate. The monthly fee is well worth the service.
Pros
The staff is always quick to respond to questions and the need to correct problems (mistakes on our end). The software is easy to use, I can enter my notes in real time. This makes the day run smoothly.
Cons
Small issues with the software such as the inability to reuse email per patient .
Response from ChiroFusion
Hi Joseph,
Thank you so much for your thoughtful review and for choosing ChiroFusion as your EHR and office management solution! We’re thrilled to hear that you find our software easy to use and that it helps your day run smoothly by allowing you to enter notes in real time. We pride ourselves on offering quick and reliable support, so we’re glad to hear that our team has been responsive to your needs.
Regarding the inability to reuse email addresses, we want to clarify that this is a security measure. In our system, each email serves as a unique identifier for patients to ensure privacy and prevent any data conflicts. This ensures that patient records remain secure and properly organized. We understand that this may present occasional inconveniences, but we believe it’s crucial for safeguarding patient information and maintaining the integrity of the database.
Thank you again for your kind words about our staff and service—we’re happy to be a part of your practice’s success!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
customer support is COSTLY!!! and Chirofusion will make you pay
any question you have are a pain, real pain to get answered. it will always cost you money, even trying to cancel your subscription willcost you if you have questions.
Pros
ONCE you learned how to use the program, it was easy to follow, but getting to know it was a problem. IF you wanted to speak with someone to ask a question, you had to pay them a fee for 3 months of questions.
Cons
customer support. sure they'll email you back, but they will tell you that you need to watch their video demo's to answer your question. and if you think it's easier to just speak with someone over the phone, better get your checkbook out, because it's gonna cost you.
Alternatives Considered
ChiroTouchReasons for Choosing ChiroFusion
wanted to change from an existing software to chirofusionSwitched From
Genius ERPReasons for Switching to ChiroFusion
flipped a coin, decided CF was heads, CT was tailsResponse from ChiroFusion
Jeremy, thank you for your feedback.
We’re glad you found ChiroFusion easy to use once you became familiar with it. To address your concerns, your plan includes unlimited email support, a knowledge base, and video tutorials at no extra cost. For real-time assistance, we offer priority phone support for $60/month, providing unlimited help, or single sessions for $49.
We designed these options to offer flexibility based on your needs and budget. Support is not charged per question, as all email support is included in your plan. For new users, we recommend starting with priority phone support for a smoother onboarding process, which can be discontinued once you’re comfortable.
We value your feedback and continuously work to improve.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Highly Recommend
Great, we have enjoyed the ChiroFusion experience immensely. Customer service has been wonderful and the help pages we can access answer the vast majority of questions we have.
Pros
Ease of use, different customizable settings, help pages are wonderful.
Cons
Staff complains at time about having to do a lot of clicking in order to get to desired areas. This has gotten much better over time though.
Response from ChiroFusion
Scott, thank you for your glowing review and for recommending ChiroFusion! We're thrilled to hear that you've enjoyed the ease of use, customizable settings, and our help pages. Our team works hard to ensure that your experience is as seamless as possible, so it's great to know our customer service has been a valuable resource for you.
We appreciate your feedback on the clicking process and are glad you've noticed improvements over time. We're continuously refining the user interface to make it even more efficient, and feedback like yours helps us focus on what matters most to our users.
We're proud to have helped streamline both your documentation and scheduling, and we look forward to continuing to support your practice in the future.
Best regards,
The ChiroFusion Team
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Has increased our efficiency with detailed notes.
It is much easier to complete notes after being thorough in the initial exam.
Pros
It has made billing to insurance and creating details notes more efficient for our practice.
Cons
You can only use One email per account, when gets tricky with treating a lot patients kids. People do not like having to come up with so many emails.
Response from ChiroFusion
Susan,
Thank you for sharing your experience with ChiroFusion! We’re thrilled to hear that our software has improved your efficiency with billing and detailed notes, making it easier to manage your practice's workflow.
Regarding your feedback about the one email per account requirement, we understand how this can be a challenge, especially when treating families. While this structure helps maintain accurate and secure patient records, we appreciate your suggestion and will share it with our development team as we continually look for ways to enhance the user experience.
If you have any other suggestions or need assistance, please don’t hesitate to reach out to our support team. We’re here to help!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Everything In One Package
We are excited to move forward with ChiroFusion to streamline our office and implement newer technology.
Pros
ChiroFusion offers a collection of all necessary functions bundled together in one program with seamless transition from one function to the next.
Cons
The need for OfficeAlly as well threw me off and was overwhelming at first.
Response from ChiroFusion
Hi Robyn,
Thank you so much for your wonderful review! 😊 We're thrilled to hear that ChiroFusion has met your needs by offering a comprehensive suite of functions all in one package. Our team works hard to ensure a seamless experience for our users, so it's great to know that you've found the transition between functions to be smooth.
We're equally excited to continue supporting you on your journey to streamline your office and incorporate newer technology. If you ever have any questions or need assistance along the way, please don't hesitate to reach out to our support team. Thank you for choosing ChiroFusion, and we look forward to continuing to serve you!
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Great program for my office
The experience has been very good. My trainer [sensitive content hidden] was excellent and helped me understand the program.
Pros
The ability to do so many office procedures on one platform.
Cons
Like any software, it takes time to learn
Response from ChiroFusion
Dan,
Thank you for your great review! We're thrilled to hear that ChiroFusion has been a valuable tool for your office and that you're making the most of its features. We understand that learning new software takes time, and we’re glad our training team was able to support you through the process. If you ever have any questions or need further assistance, we're always here to help. Wishing you continued success with ChiroFusion!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
OConnell Chiropractic
I had 2 employees who were injured and went on disability. Chirofusion was able to fill this void
Pros
It was able to do the job of 2 employees
Cons
You have to be patient for each screen to come up
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
ChiroFusion lives up to the promise of EHR
Easy of use in patient care documentation and the management of good, clean medical records is of vital importance and ChiroFusion delivers on that need. The ability to capturing all services for increased revenue has made the old superbill system obsolete.
Pros
ChiroFusion's method of documentation is by far the easiest and most thorough of any Chiropractic software on the market. The thoroughness and explanation of care is excellent for both patients and insurance carriers. The best part about ChiroFusion is the ease of use by the doctor and staff to document care provided and the ability to capture and bill for all services provided. ChiroFusion makes it easy to justify patient care plans.
Cons
Click boxes could be made more sensitive. Having to be exactly on the boxes sweet spot in some areas slows down the documentation and use, but it is only in certain areas.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great product and service.
Best customer service out there.
Pros
Simple to implement, easy to learn, web based and accessible on Macs. Great integrations with ERAs and other payments.
Cons
The documentation could be more specific including outcome assessments. More value ranges in exam measurements as well.
Alternatives Considered
ChiroTouchReasons for Choosing ChiroFusion
It was not up to basic standards.Reasons for Switching to ChiroFusion
We wanted a cloud based software available on Mac.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
ChiroFusion Nails It
Truly enjoyed the training and use of the software. It was intuitive to learn and they are constantly updating the software at no extra charge. Customer service is excellent!
Pros
Love the ease of using ChiroFusion and the customer service.
Cons
Not much to dislike! I am pretty happy with all the functions and ability to print super bills.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Great product
I had a great overall experience with Chirofusion for severaal years already.
Pros
I like how user friendly it is and do produce a quality note
Cons
Everything works pretty good, No complaints thus far
- Industry: Professional Training & Coaching
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Top Tier software with ultra top tier support!!!
I am solving billing and collections issues my clients having by using the software as a third party billing company and now wanting to engage more and more with clients who only use this Software!
Pros
The support staff at ChiroFusion is always willing to go above and beyond to help our clients or us to learn how to use Fusion more effectively!!! They are on top of their game!
Cons
There is nothing to like least about the software I have been in business 20 years as a chiropractic billing company looking for a software like this!!!
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
I love Chirofusion
The customer support is great. I like how I received an email and phone call.
Pros
The dashboards visability is great. I like that it gives me a vignette.
Cons
I can’t say at the moment that I do not like anything.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
All in one!
Pros
I love that Chirofusion is an all in one system. I also love that it is web based.
Cons
As of right now I cannot think of a con.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Easy to use
Pros
I use it daily with almost little to none issues except the occasional problem where it’ll put me out if I move too fast with billing
Cons
It’s somewhat slow on busy days and when I need to check out a patient if I move too fast it pushes me out of the program and I have to start over
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
First impression
Pros
Simple design and functions well. Online schedule system works great.
Cons
Videos for training are dry and hard to get through. Just do video call training.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Expensive but worth it!
Online scheduling spedning my life doing notes
Pros
I like the ease of documentation and scheduling.
Cons
Have not been using long enough for any issues.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Chirofusion is a hit!
It's great, overall we love it. A few more improvements will make it perfect.
Pros
Integrated billing, quick SOAP notes, online intakes
Cons
Can’t edit previous notes or add addendums. Scheduling is slightly limited.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
I like it!
Good for notes and scheduling
Pros
I like the drop down menu as well as the easy click to fill options. It is nice that you can create your own care plans and save them as well as add in options that Are not already listed.
Cons
Sometimes the scrolling is weird and some details may be off but overall good
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
ChiroFusion has been the best decision our practice ever made!
Working with ChiroFusion has been a positive experience overall. The software has been a solid system, allowing us to operate effectively on a daily basis and focus on growing our practice. Overall, the system has been a great fit for us. The price point, with the clearinghouse integrated, is unbeatable. This solution has been long overdue for chiropractors - thank you!!!
Pros
First off, I can't thank the folks at ChiroFusion enough for understanding how to make a simple, affordable and user friendly EHR. I’ve used numerous systems in the past and will say this software is in a league of its own. The software is web-based and can run on any platform including Windows and Mac. This flexibility is important for us as we use a mix of Mac and PCs in the office and work remotely from home at times. The workflow is intuitive and extremely easy to navigate for everyone in the office. We were up and running within a week with zero setup required on our end. The online scheduling feature with integrated intake forms has been a game changer for us. Our patients can schedule appointments with our office 24/7 from their mobile device and all paperwork can be completed online before the appointment. The reporting component produces detailed notes in under a minute that are clear and professional in appearance. The integrated clearinghouse also saves time and money. Claims can be uploaded to Office Ally at the end of the day with one click and claim status reports are provided within a few minutes. Our previous software required us to export our claim files from the system, then upload them to a clearinghouse that was charging us close to $120/month to submit claims. The last thing I want to mention is support. ChiroFusion's support team is always available and quick to get back to us whenever we have a question.
Cons
I'm truly happy and can’t really think of any cons at this time. The staff are always responsive to our requests for improvements and welcome our feedback. It would be great at some point in the future to include electronic eligibility verification in the insurance component of the software.
Response from ChiroFusion
Daniel, you have broken the internet with this review! WE LOVE YOU! We can't explain how much clients like yourself make us truly love what we do!!! THANK YOU, THANK YOU, THANK YOU! Did we mention how much you rock? Just sayin... :)
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Wonderfully simple product with everything you need as a Chiropractor
Wonderful! Professional, courteous, prompt and efficient.
Pros
The product can be as simple or depth as you wish. It makes it easy to do all your notes, export to insurance providers or other physicians and it keeps everything clean and organized.
Cons
When it takes a while for the pages to load or when updates are being done and it shuts down the system while working. Makes it difficult to schedule patients when this occurs.
