Toast POS Reviews

Pros

Very easy to use, awesome user interface, very helpful customer support. Toast POS is great in almost every way!

Cons

Constant updates can cause confusion when menus and their items randomly move around sometimes. Some processes are complicated and difficult to understand or remember.

Pros

Toast is the easies POS to use from front end to back end. They are the most compatible POS company for restaurants that I've had the experience working with.

Cons

Toast is growing fast and does seem to make some changes before doing any user research to see how the changes will affect the users who interact with it most. I'm happy to see them grow, but don't lose the user friendliness we all know and love!

Pros

Handheld and xtra chef are good products

Cons

There customer support is terrabile and if they approach you about payroll you better run.

Pros

Ease of implementation, interface, and reporting. Very functional if you take the time to learn the system. TOAST central database has lots of e-learning and resources at your fingertips. Like how many integration partners there are.

Cons

Customer support is lacking. Phone support is painful, Follow up by assigned managers is one sided. Most companies are better of hiring TOAST independent contractors to set up and manage their systems. TOAST fees including credit card processing fees are very high. Lastly there has been a very big known and detrimental outages

Pros

Very user Friendly, easy to update menus and add people.

Cons

They constantly changing design do not like new designs.

Pros

The ultimate decision of why Toast was because at the time they were one of the only POS that integrated well with third party deliveries For that functionality it has been great and done what we needed it to do included wrapping up our payroll and scheduling into one system.

Cons

A few things. Toast is extremely complicated to get set up for some reason. Unlike other POS systems we have used in the past they do there PCI compliance through a router rather than through there software. However, you can not use their router for regular internet usage so the restaurant needs static IPs, one for Toast, one for everything else. This has made it so our hardware/infrastructure is extremely complicated and every time we have an issue we have to get our ISP, Toast, and now a IT Consultant involved to solve issues. Very time intensive and expensive.

Second, when the system has a disruption or even if you want to make certain changes you have to be at the store using the terminals. The backend is pretty useless and as a owner that doesn't live by my store this is extremely frustrating. When speaking to the reps and going through the demos it is pitched as if you can run and correct items from your house but the reality is you can only do a handful of things that are not impactful. For example, when credit card processing goes down, which happens often with them for some reason, you then have to key in cards (which Toast then charges higher merchant fees to do this) and then you have to get to the store and either wait until your slow or closed to fix the issue for the next day. There is nothing you can do on the backend, customer service can't help you, nope you have to be physically present manually doing everything on your own time with maybe someone on the phone to assist you .

Alternatives Considered

Reasons for Switching to Toast POS

Pros

I did like the functionality but the service is so bad, it does not matter how good the software is.

Cons

Customer service, Toast adding billable products and never taking them off because you cannot get a hold of customer service.

Pros

On the fly menu changes were accessible, the UI was fairly intuitive.

Cons

We always dread seeing an update. The product's stability is inconsistent.

Pros

The pos screen setup is good Easy to do orders

Cons

Customer service! I was told during the sign up process I would be able to do certain things (these thing

Pros

it is convenient, easy, and accessible without downloading.

Cons

Slightly complicated for average user who is unaware of UI techniques.

Pros

We love Toast and its modern/easy to use setup. It is very easy for both our employees and customers to utilize. We love the online ordering features, the terminal setup and the customer service.

Cons

We are always left disappointed with the processing fees for credit cards. We wish we could price compare. This makes the system more expensive than it initially seems.

Pros

It's relatively easy to use and set up. Being able to adjust prices and buttons on the fly is helpful, as well as color coding them.

Cons

It can be slow and difficult to search for items.

Pros

Toast has been seamless for us to use. Customer service is always top notch and the amount of mistakes in restaurant has decreased dramatically.

Cons

Online order was a bit tricky to set up and has been a little harder to implement.

Pros

It has many comparable features that I was used to with the Dominos Pizza PULSE system.

Cons

The mobile access to data that has since been solved with the IOS app. I am really looking forward to the andriod version.

Pros

The ease of use for beginners is great. Very simple for new staff to start using with little training.

Cons

The install is very complicated with little help. Setup could be a bit better.

Alternatives Considered

Reasons for Switching to Toast POS

Pros

We do not currently use the POS system for this client. I do, however, have other clients that use Toast POS and really like the ease of use.

Cons

I wish there were a few more options. Also, there are a few things that have been discontinued that I used to use--Progressive Discipline

Pros

Great system have been using for over 2 years

Cons

Not much to report on this end, we enjoy the system

Pros

Reports. We like being able to see everything from home when we are not at the restaurant to tell if we need to go help or not. It is also nice seeing the financials.

Cons

Cost and customer service. We have to wait too long sometimes to get help. I feel the customer service could be better. We only call when we have issues that need to be addressed right away.

Pros

Toast is a very easy-to-use and intuitive POS. It was a great change from a legacy platform, and a brief stint with another terrible platform. Team picks it up very quickly.

Cons

Wish the handhelds had a longer lifespan. We spent a lot of money on them just prior to covid, then shut down for more than a year. Upon reopening many of them had issues with card readers, batteries and a new model was released. Wound up being many thousands of dollars spent only to be on the cusp of needing to replace them all.Wish there was more flexibility with an enterprise system. It would be nice to have more local customization while maintaining a brand database.

Alternatives Considered

Reasons for Choosing Toast POS

Pros

It had handheld systems that made quick order inputs great, especially for servers.

Cons

Many things. It was nearly impossible to split checks, and it refreshed every single time. It was also hard to put in orders for certain things without kicking you out and making you start over. Often, things had to just be typed in under comments.

Pros

The online ordering before they started jacking my customers .99 an order.

Cons

YOU DO NOT WANT TOAST!THEY JUST ADDED A .99 FEE TO ALL OF MY CUSTOMERS WHO ORDER ONLINE!.We already pay for that service.. We are invested in this register system. NOW THEY PULL THIS!!.The ONLY OPTION IS TO OPT OUT OF ONLINE ORDERING.RIP OFF!!

Pros

Keeps stuff in one place so that's nice!

Cons

It glitches way too much and the response to fix is not quick enough

Pros

The ease of use for the servers is great. Very intuitive. Easy to back track if a mistake was made. Handhelds are excellent.

Cons

It took a little more time and effort to set-up the system, but that becomes a non-issue once everything is up and running.

Pros

Toast is a cloud based POS system. It is easy to use, pretty intuitive. It doesn't come with the baggage of the traditional old school proprietary systems. I've worked in restaurants for 30 years, and have worked with all sorts of POS systems. This one is pretty straight forward.

Cons

It would be nice to have an ON screen list of 86 items, so you can ensure buttons are reactivated in a timely manner. Also, we recently had a charge back due to someone using someone elses credit card through the online ordering platform. This is where a guest literally orders and pays from their computer or mobile device, so WE at the store level have absolutely no interaction with the guest. I just simply do not understand how the charge back for that fraud comes out of OUR pocket, when it was the POS that approved and allowed the transaction. This seems highly unfair. Every dollar counts. This was a big order too like $200. Might not seem like much, but when you're fighting and scraping to maximize your profits, it hurts.

Pros

Contactless payments are a huge perk, it's easy to use, was simple to figure out the portable handhelds for events, and it's overall just an efficient option.

Cons

I didn't love the fees, and the service could be inconsistent at times. I do like that the fees are flexible so that you only use what you pay for, but you are paying marked up feeds. We compared Toast with Zettle and some other POS options and these issues weren't unique to Toast though.