GymMaster Reviews

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
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User Reviews Overview

About GymMaster

GymMaster is a cloud-based gym and health club member management system designed for gyms, fitness studios and clubs of all sizes. Key features include membership management, administrative task management, automated marketing,...

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Feature ratings

Value for Money
4.7
Functionality
4.6
Ease of Use
4.6
Customer Support
4.8

Browse GymMaster Reviews

155 of 155 reviews
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Ryan
Ryan
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 15/10/2024

We love GymMaster!

Pros

The software is very customizable and works well. The support team is very quick to respond to any issues or questions. There are constant updates and improvements.

Cons

It can be tricky to set up due to how many options there are, but that's also what makes it so valuable long-term.

Laurie
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/10/2023

A+ Software!

We have had nothing but a positive experience with GymMaster. We were using another software prior to making the switch, and there is no comparison. From Customer Service to the ease of using the software features and functionality is of utmost excellence. When we have had to call in for tech support for any issue, we are on and off the phone within minutes, with the answers needed to move on in a timely manner. In the past, with the other software company, we would be on the phone for an hour or more and sometimes still left with no answers. I would also like to mention the easy entry access to the gym with the Bluetooth Door Reader using the downloaded app on your device. Click Check-In and you are in! Couldn’t be any easier! Members are also able to sign themselves up online without ever having to leave their home and some have signed up online while at the door. The process is fast and easy! We are so happy with the choice of our new software, and I would never foresee a reason to look for anything further. If you are even remotely looking for new software, look no further than GymMaster!

Pros

Customer Service, Ease of software, easy entry access

Cons

nothing to speak of, everything is of utmost excellence

Katheryn
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 27/05/2019

NEVER RECOMMEND!

At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT.

Pros

At first I thought it looked simple. I very quickly learned that it is way more complicated than it looks.

Cons

EVERYTHING!! I don't think I can honestly say I liked ANYTHING about this product. This software changes ALL the time without warning. They claim it is to make it better, IT DOES NOT!! If you are in the USA forget support on Fridays that's their Saturday so you only get 4 days of support, and depending on what time zone your in. I have Pacific standard and so they are not available until 12pm. That means I get 9 hours of available support 4 days a week. NOT ENOUGH. When I found issues with the system they tried to treat me like I was stupid and didn't know the system, then come to find out (EVERY TIME) it was not me but the software. It has double charged members, deleted payments, failed to auto-bill for months at a time (So we lost thousands), and so much more. I can't tell you enough, do NOT use this company for your sanity.

Alternatives Considered

Mindbody

Reasons for Switching to GymMaster

cheaper reviews (hence why I am writing mine)

Response from Treshna Enterprises

Hi Katheryn, thanks for your feedback and apologies for any inconvenience caused.

We're committed to resolving client issues in a timely manner and where appropriate have provided compensation.

For support, currently we offer a 24 hour emergency number and standard support is 9am to 2am EST. In a minority of cases, delays may be experienced due to issues requiring a specialist or the support lines being busy. However, we will take this on board and move to 24/7 support in the near future.

Often, issues similar to those your club has experienced may be resolved through further training on using the system for the club's specific needs, however we realise there is always room for improvement on our end.

Over the years, the continual development and improvement of GymMaster has been praised by the majority of our clients. Those who do not wish to see new features added to their system may request to be shifted to a server which doesn't receive frequent updates.

Replied 20/06/2019

Top GymMaster Alternatives

Derek
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 03/07/2023

Most accomidating software

So far they have been great and easy to work with.

Pros

The custom app. It allows members to sign up and take full control of their membership. There are only a couple features I wish were different.

Cons

The bluetooth door access. I wish the app used a different method for members to use.

Gordon
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 08/05/2024

A Digital Way to manage your gym membership

Overall, this is a good app for a big gym with hundreds of members to manage the gym. It would be very hard for my gym to manage the gym manually since the gym has quite a big membership.

Pros

There is a new gym that opened up at a mall near my house and one of the steps for signing up is they enroll you to the GymMaster app. The app captures your basic details and helps the gym management to easily manage membership of the clients. My favourite thing about having or using the app is the fact that you can easily check out upcoming class details without having to call someone. After you decide which class you want to attend, you can book for a spot on the class right on the app and reserve your spot. I find this very convenient as opposed to making calls which sometimes might not be picked. The booking of classes is so important in our gym because the classes for the pick times e.g evenings after 5pm, fill up pretty quickly.

I also saw that there is an option called billing on the app for automating your gym payments. I haven't used this feature but I think its a pretty cool feature. I love automation and therefore anything I can automate to save me some minutes, am up for it. I am planning to check out the billing functionality soon.

I also love the calendar functionality where you can see your scheduled classes in a calendar view. I am a very visual person, so this is a good feature for me.

Details about the gym are also easily visible on the app. This is useful.

Cons

This is a con that I realised for the gym class trainers. Sometimes some members book classes and fail to show up for the classes. This is bad especially if someone else who actually wanted to attend was locked out. But this is not really a problem caused by the app. It's more of human issue than an app issue.

Another suggestion for the app is let them provide us a way for the gym members to interact. This would provide a good platform for us to make friends in the gym.

Myka
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 09/07/2024

Couldn't run my business without them!

I really can't say enough good things. The software is easy to use and makes running the business so incredibly easy. Everything being in one place saves me hours of work every week. Their customer service is incredible. Every single time I've called, the person I've spoken with has been so kind and helpful. They have always dealt with any problems I've had fairly quickly and kept in contact with me throughout the process. I really don't know how I would run my business any other way!

Pros

AMAZING customer service, easy to use software, easy to scale software as business grows

Cons

Time zones can make it difficult to time customer service calls

Joshua
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/11/2023

Over seven years of wonderful experience with Gymmaster!

We are thrilled to be going on our seventh year of operations with Gymmaster. Other companies have reached out, we simply don't reply! Thanks Gymmaster!

Pros

The easy of us that Gymmaster provides is hard to beat. Other systems seem incredibly bulky. With Gymmaster we are able to run our membership system with ease. New hires learn the system in minutes.

Cons

Being in the west coast of Mexico, sometimes there is a slight lag with communicating with the team in NZ. However it is nothing that is of extreme importance since we almost never need assistance from the Gymmaster team. The system is highly intuitive and easy to use! No complaints!

Response from Treshna Enterprises

Thanks for your review and joining us for your amazing seven-year journey with GymMaster! Here's to many more successful years ahead!

Replied 16/01/2024
Tracy
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/09/2023

Awesome Product

Pros

Gym Master is user friendly, time friendly and integrates well with other products.The support base isamazing, so quick to help and resolve if there is ever a query

Cons

The billing if a members payment fails a few times it disconnects from using it and have to speak to member where in mindbody it just keeps allowing tries

Sarah
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/06/2023

Great experience from start to finish!

I loved my experience with Gymmaster. I've seen it change and update as well over the years, which was nice to see as a gym owner. We've had a lot of things change in our gym concept, as we tested different aspects of memberships, point of sales, etc. and everything was always smooth sailing with Gymmaster because everything was logged and the customer support was always ready to help us through any process.

Pros

Loved the customer support and quick turnaround on certain things as we grew from one gym to three gyms in less than 2 years. As well during the pandemic, they were very responsive and helped us change the memberships, update them, etc. It was a great customer support all around.

Cons

Some features aren't customizable, but the team does take note of the comments we send in, which is nice to know!

Jed
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/08/2023

Gymmaster!

Pros

Everything! I have no complaints for Gymaster! !

Cons

I have no complaints, there was a little bit of a learning curb but customer service is very responsive and helpful!

Julie
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 05/07/2023

Great Software!

Love all the features that gymmaster provides (billing, email reminders, check-in etc)

Pros

The dashboard, the reminder emails that are automatically sent for payment reminders, the check-in logs and more

Cons

Not being able to use other credit card processing companies besides the ones listed in order for the billing to work.

Miriam
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 17/04/2023

Feedback

Happy, would suggest Gym Master caters to Crossfit Gyms as well ( would be great if it had an option of sharing daily workouts and allowed people to log their scores like Sugar Wod, Wodify)

Pros

Makes it easier for people to know how much they owe

Cons

Bit complicated to use at times, have to contact help quite a bit

Katie
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/05/2020

GymMaster - all the gym software options and support team you need. All for a very reasonable...

From day one, GymMaster has been an extremely professional company to work with, and the software has been nothing but positively impactful for my business. The price is so reasonable for what you get as a gym/fitness center, including full time support by email, and they always answer the phone for a support call or question I have.
At the time of the Corona virus mandatory gym closure, GymMaster was one of the first companies to reach out, with a plan/options already in place. I chose the MASS HOLD option they created, and this made things so easy during this hard time. They had quickly came up with a solution to what the gym would need within hours of us having to close the doors. So far this option they set up has been flawless, and has saved me several headaches.
They have been more than fair about invoice payments to them during this time, as I never had to ask, they stepped up and offered plans of assistance to help gyms fight through this tough time.
I will continue to use GymMaster, I have no interest in even finding another Gym Software company or service, this has worked wonderfully for me and I highly recommend you set your gym up with GymMaster.

Pros

I found the set-up for GymMaster software to be very easy to integrate with my business, as well as merchant service account. Clear and easy to use instructions, but what I also find extremely helpful is GymMaster staff and support team always available to help. The software is very user friendly, easy to set up basic operations of the business and also to make changes along the way, (signing-up members, changing class times, adding staff, selling online product/services). I also find beneficial that I can set up to print out any type of analytical report. The software easily checks members in by FAB or front desk staff, and the member portal works great for my member to sign-up for classes, book appts. etc on the free member portal app. If I ever need help, again GymMaster support team has always been available to help!

Cons

Navigating through the backend in the very beginning was a little frustrating at first, as there are a lot of options, and some of the phrasing can be a little confusing until you get used to it. Some tabs and links that can be accessed from several points, which was a bit confusing, but GymMaster staff and support team has always done a great job of helping understand the back end, answer questions and how to adjust settings specific to my business model. I can call GymMaster pretty much at anytime and they will help me make the necessary adjustments, while explaining how to do it myself for the next time. Really helpful and great instructors. They make sure you have all questions answered and things in place before the call ends.
Really friendly, helpful support team.

Response from Treshna Enterprises

Hi Katie
Thank you for your wonderful review. We are thrilled to hear GymMaster works well for your business and has provided you all the tools you require to make life easier for you.
We do take pride in providing the best support we can for our clients and that we are always here to assist wherever we can.
We hope you and your members keep safe and well during Covid-19 and don't hesitate to reach out to us for further assistance.

Replied 03/06/2020
Po
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/07/2021

Gym master is amazing!!!!

the software is so good, the support team are really friendly and always willing to help.

Pros

I love gymmaster because they will try their best to customise much as they can for your needs. payments are easy, classes are easy to set up.

Cons

non, i love everything about it, i really cant think of anything

Response from Treshna Enterprises

Po, thank you for the fantastic review. We are always pleased to hear such positive feedback. We strive to make the system as user friendly as possible and can to fit in with individual requirements. The support team here are always happy to assist when needed.

Replied 19/07/2021
Angela
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 22/07/2020

GymMaster is the basis for our entire operation

GymMaster allows us to operate our facility without staff fairly easily with minimal technical experience. Setup was a learning curve we were able to work through with our IT business partner but once we had everything setup we were very impressed at how everything was able to be integrated fairly seamlessly. The app, while still quite glitchy, allows us to monitor what's going on at our 24 hour facility remotely at all times. Our members love being able to use their apps to monitor their memberships and buy products on their own after hours. Tailgating works perfectly and allows us to easily monitor when non-members have entered without prior arrangement or with permission as a dropin with a friend. Being able to unlock the door remotely via the app is also great for when we have visitors or a member has forgotten or having issues with their fob.

Pros

It integrates our security, automatic subscription payments, inventory and member app that our members find easy to use and accessible 24 hours a day.

Cons

Some background features seem to exist that we don't know are on or able to be changed. Some things happen automatically by default that I do wish were default set to off that we don't know are on until some unforseen action happens. As we learn to use it more and more we are able to work through these things but sometimes with updates it seems there are more 'default' options appearing waiting for us to find.

Response from Treshna Enterprises

Hi Angela
Thank you for the feedback. We are pleased to hear GymMaster has become such an integral part of the running of your business.
The default options are something the team are already aware of and are currently addressing those.
Thank you again for the great feedback and we look forward to working with you for many years to come.

Replied 29/07/2020
Are
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/07/2019

AN EXTRAORDINARY SOFTWARE & PROFESSIONAL CUSTOMER SERVICE TEAM.

Where do I start?

My overall experience with the GymMaster system, was daunting at first. I had NO IDEA!

However, the Gym Master team have been amazing, their attitude were exceptional by ways of:
1. Helping - Understanding my needs of learning GymMaster.
2. Patience - Giving me the opportunity get better at it and learning from my mistakes.
3. Willingness - to assist after hours, even they have finished work for the day.
4. Follow up - getting back to me regarding an existing Problem.
5. Staff and client recognition - knowing who their clients are and creating Rapport, and building confidence in me to understand GymMaster.
6. Thank you - representatives and some I may have forgotten (sorry) for listening, understanding and offering me guidance to be a GymMaster operator in my business.

Pros

The GymMaster software is user friendly with a simple interface that shows everything about a member at first glance. The folders are well labeled and easy to follow prompts and dropdown boxes.

The GymMaster is an amazing tracker of clients and bookings, as well as memberships.
Every gym should adopt this software for piece of mind.

Cons

It's not a major thing. I mean, off the record.

Time difference calling from AU, NSW at 7pm, and it's 11pm in NZ when they're closed. But, I totally understood, some things cannot be done.
I'm a Kiwi myself.

Response from Treshna Enterprises

Hi Ar'e
Thank you for such a glowing review. We are thrilled to hear the system is so user friendly as we do try to ensure it's intuitive for our clients.
As you have found first hand we have an amazing support team here. We are expanding the team internationally to ensure all time zones will be covered for support when you need it.
We certainly wish you all the best and look forward to hearing from you in the future.

Replied 18/07/2019
Barret
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/12/2017

Awesome Club Management Software - especially if you have a 24/7 club

Pros

I have used other Club Management Software at my facility in the past and I have done a lot of trials/demos of other software. GymMaster really is the best available - in my opinion. If you own a club, you owe it to yourself to do a demo.

Door access system is super reliable and has lots of great features (such as Tailgating recognition) to help you manage 24/7 access.

Developers are very good at helping with custom needs. They did a custom project for me in the beginning - the price was very reasonable and it has turned out better than I had hoped for. There have also been several times when I needed a small change made to a report or a setting - they were able to help me out quickly and free of charge.

Customer service is great - you are not going to find this level of customer service in many other companies.

Integrated billing is easy to use and works great - makes life easy.

There are a ton of options in the settings that allow me to set everything up in a way that works best for my specific club. There is a great degree of control over how everything functions in the software.

The software is getting new features all the time. Just in the last year I have seen a lot of great features added.

Response from Treshna Enterprises

Thank you for taking the time to write this review, Barret. We're absolutely delighted to see your recommendation of GymMaster - it is exactly what we are striving for!

Replied 03/01/2018
Ben
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
2
Customer Support
5

5
Reviewed on 20/07/2022

Trouble adding members to paysafe

Overall, I love the product. There are some things that I'd like to be easier, but overall, it's a great product and I'm glad I found it.

Pros

Most of the features are easy to use with the exception of billing. It keeps track of sessions, who owes me money, and it generates reports which are helpful in making business decisions.

Cons

Adding members to paysafe is an arduous process which doesn't make me look good in front of customers.

Response from Treshna Enterprises

Ben B thanks for your feedback! Sorry to hear about your experience with Mindbody, but we're glad to hear you're enjoying the switch to GymMaster so far!

Thanks for your note on the Paysafe front and for highlighting the features you find most useful.

These points are extremely valuable for us to help prioritise future improvements to the system.

Please be sure to reach out to our dedicated support team if you ever need any help, they'll do everything they can to make things as easy as possible!

Replied 18/09/2022
Tosha
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/11/2016

Amazing all around!

The original software company our gym was with was a nightmare. The software was complicated and too much to deal with and I could NEVER get an answer (besides no, cant do that or let me transfer you, so I could have someone else tell me something cant be done) and customer service was a nightmare when they called back days later, assuming they responded at all.
When we switched software (a potential disaster) Gym Master took the time to make sure it all went as planned. Everyone with the Gym Master Team has been amazing to work with. They will walk you through any process and work with you to make sure anything you need goes smoothly. If you have issues or a specific need, they help you through the process and do what they can to get the job done. The Gym Master team has been so incredibly friendly and caring.
Initially, I was worried the time difference would be an issue but it has not been an issue at all. During non staffed days and hours, the call center promptly returns your call.
I have and will continue to recommend Gym Master to anyone contemplating a software change. They are a great group of people and the software is so user friendly, I would put it up against any other system. It is clean and easily manageable and maneuverable.
The software does an amazing job and initially sells itself, but in this industry, everyone knows that customer service is key and Gym Master has nailed both!

Pros

It is so user friendly and not archaic like many other software systems I have worked with. They are constantly upgrading the system with improved features.

Cons

I would like to be able to break down some reports more or when you print a report, the way you specified the sort would remain in tact.

Response from Treshna Enterprises

Thank you, Tosha! It's been our pleasure working with you over the last 10 months.

Replied 05/12/2016
Tyler
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/03/2022

Gym Master is the best available for gym management software!

Fantastic product and customer service!

Pros

How easy it is to use and adapt to our needs as we grow.

Cons

Need to add few more credit card processing companies so rates are more competitive for ones that integrate with the software.

Response from Treshna Enterprises

Tyler! Thanks for dropping us this feedback.

Glad to hear you're enjoying the system, we're all about helping our clients grow and our support team's at your disposal if you ever need help tailoring the system as your needs change over time.

Thanks for your note on credit card processors. While we do already have several providers available in many countries, please be assured we recognise the importance of flexibility for choice and have already dedicated resources to building new partnerships and increasing the options available.

Replied 18/09/2022
Chanda
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/07/2017

Great software. Amazing customer service.

All in one solution for our business. Amazing financial reports and member management. We have been using Gymmaster for almost a year and we love everything about this software and the company.

Pros

When we were looking for a software for our 24 hour gym, we did trials on several different ones. We chose GymMaster because it offered an all in one solution for our business. This software does everything. I really like that it's super simple and very user friendly. Unlike most software's, Gymmaster can be customized to fit the needs of our business. About 6 months after we opened we launched an insurance paid program that we needed specific monthly reports for.... that weren't currently listed in Gymmaster. I made one phone call and those reports were setup and customized in our system. The reporting features, the built in POS system and the dashboard has saved us hours and hours of work. This software meets every need our facility has. A point of sale system alone would cost far more than this whole software does. This software and keyfobs, hands down, are the best prices you will find!!!!

Response from Treshna Enterprises

So pleased to hear that GymMaster is the perfect solution for your business. We do strive to ensure our clients can get the most out of the system and that it can assist in making day to day operations more streamlined.

Replied 30/07/2017
Jacob
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 08/07/2022

The Grind Gym

Billing and client tracking seems to be helping me the most.

Pros

Tracking: memberships, visits, packages
Payment tracking
Membership portal
Gym stats

Cons

I like everything that I use. My gym is training based not membership based. So I'm sure I would like it all if I used all the features.

Response from Treshna Enterprises

Thanks so much for your review, Jacob the Boss Man! Happy to hear we're ticking the boxes for the features you need.

Be sure to get in touch with our dedicated support team if you have any questions, or would like to dip your toes in with some of the other features we've got on offer.

Replied 18/09/2022
Tomi
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/02/2019

Gymmaster

I tried three different software companies before switching to Gymmaster and I have found my home and unless this company shuts down I will not be leaving them.

Pros

The customer support is second to none and they actually care about you and your business. They are very prompt on fixing problems and even taking suggestions and integrating new solutions into the software. Gymmaster has made my life night and day better and takes care of all our client and payment needs.

Cons

There is absolutely nothing that I cannot handle about this company.

Response from Treshna Enterprises

Hi Tomi, thank you for the wonderful review. We are thrilled to hear that GymMaster has made such positive changes to you and your members. We take pride in listening to our clients to determining their particular needs and assist where we can. Please don't hesitate to keep the suggestions coming as we are always looking for ways to improve the system for you.

Replied 01/03/2019
Emily
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/08/2019

Great Purchase

The software helped set goals and reach them for my business. It also gave me the ability to have more freedom and worry outside of my business!

Pros

The software is simple to use and the company is very helpful with training on how to use it as well

Cons

Learning the new software updates, but I was able to contact the company to teach me.

Response from Treshna Enterprises

Hi Emily, thanks so much for taking the time to leave us this great feedback.

We are so glad that GymMaster has helped you achieve your business goals and given you more freedom as a club owner!

As part of the ongoing improvements and optimizations of GymMaster, we have recently implemented new measures to better inform clients of new features and updates to the system and how to use them. These include new in-app notifications for upcoming changes which link to online guides

Replied 10/08/2019
Bill
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/03/2018

Having the Gymmaster system in my fitness center has been great! It's been extremely helpful.

Pros

keeps track of all my members easily. I know who's fees are due and the system deactivates their key fob automatically so that there are no unauthorized entries. The 24/7 key system has cut back on payroll costs and brought in many new members. The software can be accessed from any computer or phone with web access. I can even lock and unlock my front door from my phone.

Cons

Can't think of any cons. The system has been running great and I'll continue to use it as long as the company is active

Response from Treshna Enterprises

Hi Bill, thank you so much for the great feedback.
It's wonderful to hear GymMaster has been able to serve its purpose from capturing member details, management of fees through to 24/7 access.
Providing access from the web has certainly made a difference to our clients giving them the freedom to manage the facility from anywhere.

Replied 03/04/2018
155 reviews