User Reviews Overview

About UpKeep

UpKeep is an Asset Operations Management solution that helps businesses scale by giving every Maintenance and Reliability team the tools and information they need to run Operations efficiently and effectively. From your desktop...

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Feature ratings

Value for Money
4.5
Functionality
4.4
Ease of Use
4.6
Customer Support
4.7

Browse UpKeep Reviews

1,345 of 1,345 reviews
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Jose
Jose
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/09/2024

Best-in-class maintenance management system

Through UpKeep, we've been able to significantly improve our maintenance efficiency. Its features include asset tracking, work order management, inventory control, and task scheduling.

Pros

The platform's user-friendly interface, customization capabilities, and robust features, including the UpKeep mobile app, enable us to access it anytime, anywhere, for real-time updates.

Cons

I am unable to identify any shortcomings in my experience with this platform.

Marika
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/12/2024

UpKeep Is an Amazing and Friendly CMMS Platform

So far so good. the experience I have with UpKeep is amazing.

Pros

UpKeep has been a consistent and friendly CMMS solution that suits our company's needs.
I love the ease of customization of UpKeep.

Cons

I do not have reasons to complain about UpKeep.
UpKeep is amazing and flawless.

Nolan
  • Industry: Environmental Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
3
Customer Support
3

2
Reviewed on 28/12/2023

Work orders works well on mobile app.

We began using Upkeep in 2021 at the start up of our new company. Our asset list includes over 300 units, 165 of them needing regular preventative maintenance. From the beginning, the approximate monthly user license fee near $100 seemed high, but not for a system that was sold to us as an all-encompassing platform. As it turns out, Upkeep fell far short of that level. We began using Upkeep prior to the preventative maintenance module roll out they use now, and right away we found that recurring work orders were not populating correctly, most notably re-using work order numbers (which should be unique), and not populating at the correct time. This was mostly solved when the PM roll out took place in 2022, but the amount of labor time on our end to correct this recurring work order problem was excessive to say the least. Tech support was very limited, in that they were only able to train in how to use the new module. It didn’t help that when they migrated away from recurring work orders to PM, the functionality ceased on all our existing work orders. Many of our assets had several months of missed maintenance due to this as we frantically tried to catch up. The PM module still took over a year to establish a working capability, with many bugs found and long delays for fixes. The work order function still worked very well, especially for the technicians using the mobile app. Aside from always requiring an internet connection. It took some time, but we were able to manipulate the software to sort work orders correctly. Purchase orders and parts brought around a host of new problems. The first, and most noteworthy, is that our accounting department, who only required viewing of PO’s that are in the system, required an administrator’s license. This took one of the very expensive licenses away from a technician for a user that didn’t need full unfettered access. In addition, there were no custom security variations that wouldn’t require a full license to simply view purchase order data. Regarding purchasing, inventory control and cost appropriations, it is important to note that to change the pricing of an individual item in Upkeep, one must update the part in their parts/inventory module. There is no function in a working PO that allows for updating of current price. This has two problems. First, as prices fluctuate from vendor to vendor and day to day, an updated last cost is very important. Second, when updating the price in Upkeep’s Parts module, the cost would update all work and purchase orders from the past, thereby adjusting overall costs of every PO, some of which were not due, and making them no longer match invoices to be paid. This also brings up a purchasing question that if costs are not available to be averaged, then a buyer cannot accurately predict and anticipate cost increases and make bottom line dollar saving decisions. Among these issues with parts and POs was the fact that vendor assignments are a secondary thought, taking a distant 6th position to “PO Title”, “Description”, and “Category” among other less important references. These problems truly spoke of a company and designers that had never used a proper purchase order or items/parts inventory control system. These concerns were not rectified by the time we changed software in August 2023. I don’t want to sound completely disparaged by Upkeep. Like I said before, the work order mobile app is very easy to use, and the learning curve is very shallow. Tech support always left something to be desired as well as we were presented with “workarounds” rather than solutions on a regular basis. Our annual “check-in” was with our original salesman, who was more interested in the analytics of how we paid our bill than how the software worked. When said salesman left the company, it took nearly three months to get a new account representative. When we upgraded this year to another company (which will not be named) we got all the features of Upkeep and so much more, for half the price. I wish all the best to Upkeep and all their employees, but I would not recommend this software.

Pros

Ease of use by technicians (mobile app), preventative maintenance scheduling was very robust.

Cons

Overall sluggish UI, cloud based requirements (little to no “offline” mode), limited search parameters, limited locations and tracking, lack of aggregate or average cost on items, no PO look up in parts browser, part categories are allowed to be random, no PO dates assigned (unless manually entered and manipulated), limited purchase history, pricing updates are updated on fulfilled purchase and work orders, can only use “inventory adjustments” to remove items outside of work orders, can use the same function to add inventory without PO, lack of PO approval process for management, PO view only available on administrator level security access, lack of internal messaging system.

Top UpKeep Alternatives

Mehmed Oğuz
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 24/01/2025

With UpKeep asset management is quite easy

Pros

For the management of the assets UpKeep is a reliable platform.

Cons

UpKeep should release a a version which is enriched in term of third party integrations.

Johnstone
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 16/09/2024

Why UpKeep Is The Best

Pros

Using UpKeep is easy and comes with great asset management features.
Scaling and customizing to meet business needs is super easy,

Cons

With UpKeep, there hasn't been reasons to complain.

Timmy
  • Industry: Farming
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 04/10/2024

Great for companies with a lot of moving parts

Very user friendly and never experienced any down time.

Pros

Used upkeep at my former job. It streamlined our work orders by prioritizing the level of need. It was also convenient to see who the work order was assigned to, and when it was completed.

Cons

I wish the rating scale after a ticket was closed had notes the person who requested the job could enter about the fix.

Amber
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/01/2025

Good Program with UpKeep

UpKeep has so far been a positive experience. No major hang ups or mishaps. No major technical issues as of yet. Again, so far it has definitely been a positive experimence with Upkeep!

Pros

I like all the features available for the UpKeep program.. It's user friendly for all of our employees using it to up to date.

Cons

I like all the features available for the Upkeep program.. It's user friendly for all of our employees using it to up to date. So far, there really isn't anything I dislike or like least about UpKeep.

Verified Reviewer
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/06/2024

Up keep a worth to keep

Overall it was fantastic. It was an amazing software. Everything was good to go and you'll love it too.

Pros

From the word it self up keep it should be worth to keep system. It is very systematic and I could say it is very cheap for its price.This system is very easy to use and easy to access. It comes up with a user friendly mobile app.

Cons

Nothing, it was very good app. Everything is responding good. You can also see how useful it is for us business owners.

shauna
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 10/12/2024

app easy to use

overall I like the features and ease of the app

Pros

it is quick and easy to put in a request.

Cons

didn't like that i cannot see the notes left by the tech

Jeffrey
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/12/2024

Me keeping it up

My overall was good and still is good so far

Pros

What it's used for was right on time for me

Cons

Nothing so far and hope to keep it up...

ALan
  • Industry: Civic & Social Organization
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/07/2023

share work orders among team with the software

its has made work collaboration and report writing so easy since every one can input

Pros

upkeep has made work sharing so simple among the team to capture their inputs mostly reporting, the application is so simple to use with good UI

Cons

sometimes the application delays in uploading some orders and they may pend for many hours and this affects work to move on as expected

Response from UpKeep Technologies

Thank you for your kind words! We're thrilled to hear that you're enjoying UpKeep. Your satisfaction is our top priority, and we're committed to delivering excellence. If you ever need any assistance or have any questions, please don't hesitate to reach out.

Replied 14/07/2023
Dalton
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/06/2023

upkeep has made work order sharing simple

Due to work order share, it has helped us to increase on companies productivity

Pros

I like the software, its so simple to use with a clean user interface, I like its ability to enable users to share their work order's with collogues to enable quicker completion of tasks

Cons

As of now, i have nothing to dislike about the software its doing well for me, i just recommend my followers managers to try for productivity

William
  • Industry: Civic & Social Organization
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/07/2023

develop document together through work orders

its has helped to increase productivity and every one's contribution is felt

Pros

upkeep is so simple to use with a good and friendly user interface. i like the ability to share documents through work orders for inputs from other members

Cons

the application slows down sometimes mostly when using android phones and especially loading photos

Response from UpKeep Technologies

We're delighted that you're happy with UpKeep! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

Replied 20/07/2023
paul
  • Industry: Civic & Social Organization
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/06/2023

simplify work flow with upkeep

Using the application has simplified work in the organization

Pros

upkeep has simplified the workflow in the organization, i like the CMMS features which are so nice for maintenance management system, upkeep is so easy to use by every one

Cons

The application sometimes be slower when using its and this effects work to be accomplished in period of time

edna luci
edna luci
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 10/05/2023

Helped me manage the maintenance of my assets more effectively

I was able to create and assign work orders quickly and easily. This has allowed me to increase efficiency in resource management and improve communication with my maintenance team. Also, the mobile app is very helpful and allows my technicians to be instantly notified of new work orders and update their progress in real time.

Pros

What I liked best about this asset operations management solution is its ease of use and how quickly I can create and assign work orders. The platform is very intuitive and allows me to have a complete view of all my assets, schedule maintenance tasks and track work orders in real time.

Cons

Integration with other systems and software can be a bit difficult. Although UpKeep offers a variety of integrations, I have found that some of them can be a bit tricky to set up and don't always work smoothly.

David
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/04/2023

complete work orders with upkeep

using the application to share work orders has helped us to accomplish more task as team since we can support one another

Pros

work orders have been so easy with the use of the upkeep application, I like the ability to complete work orders using smartphones and share them with colleagues so that everyone can contribute towards the activities done

Cons

using the application to upload documents and photos most cases takes a lot of time and this affects day to day activities

Elhadj Sadou
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 17/02/2023

UpKeep: An intuitive and complete maintenance management solution

UpKeep is a very complete and easy to use maintenance management software that allows companies to track and manage their maintenance operations efficiently.Key features of the software include work order management, job scheduling, asset and inventory tracking, inventory management, equipment management, vendor and supply management, and report generation.UpKeep also has a mobile app that gives service technicians access to work orders, instructions, and maintenance histories, even when they're on the go. In addition, the real-time tracking feature allows companies to monitor the status of maintenance tasks and react quickly in case of problems.The software is easy to install and use, even for companies without deep technical knowledge. The user interface is intuitive and well-designed, and customer service is responsive and helpful.In summary, UpKeep is an excellent choice for companies looking to optimize their maintenance operations and improve their productivity. The software is reliable, easy to use, and offers many features that can help companies track their assets and maintenance tasks efficiently.

Pros

UpKeep is a maintenance management software that offers many advantages for companies. Here are some of the highlights of UpKeep software:Friendly User Interface: UpKeep has an intuitive user interface that makes it easy to navigate and use all of the software's features. Users can easily access maintenance and equipment information, schedule jobs, track job status, and generate reports.Job Management: UpKeep helps manage maintenance jobs efficiently by assigning jobs to specific technicians, tracking job status, and sending notifications for job updates or changes.Asset Tracking: UpKeep allows users to track asset history, save credentials, track maintenance costs, and schedule preventive maintenance.Reporting Features: UpKeep has many reporting features that allow you to generate reports on maintenance status, costs, response times, and turnaround times. These reports can be useful for performance analysis, process optimization and decision making.Quality Customer Support: UpKeep offers excellent customer support, with a dedicated support team to help customers resolve technical issues, answer questions, and provide information on software features and updates.In summary, UpKeep is a complete and easy-to-use maintenance management software, which can help companies to effectively manage their maintenance, improve performance and optimize processes.

Cons

Although the UpKeep software has many advantages, here are some of the weak points that some users may encounter:Cost: The cost of UpKeep can be a barrier for some businesses, especially small businesses or start-ups. Subscription plans can be quite expensive, depending on the number of users and the features needed.Limited features in basic subscription plans: UpKeep's more advanced features are only available in more expensive subscription plans, which can be a drawback for businesses that need these features but don't can't afford the extra cost.Limited integration: Although UpKeep can be integrated with other systems, the integration can be limited, which can make it difficult for some companies to synchronize maintenance data with other systems.Learning curve: For some users, UpKeep can have a relatively long learning curve due to the variety of features and options available. This can make it difficult for users new to the platform to get to grips with all the features.Occasional bugs: Although rare, some users have reported occasional issues with app bugs or crashes, which can affect reliability and user experience.In conclusion, UpKeep is a good maintenance management software with many advantages, but high costs, limited features in basic subscription plans, limited integration, learning curve and occasional bugs can be drawbacks for some users.

Godfrey
  • Industry: Security & Investigations
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/06/2023

Goddyprojects

Very good

Pros

Was integrating with my business products

Cons

My future has to improve to grow my business

Lawerenceis
  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 02/05/2023

Seruity provided during use of this software

Pros

I like the fact that I can use this software effectively and even recommend it to my fellow workers since it has helped me manage my finances

Cons

Support team slowly makes me hate the software in that they take long to help up in need of help

Hilda Namukula
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/03/2023

MY review on upkeep

Pros

As senior research Advisor, upkeep has helped me to keep my research files in one central place by just uploading my documents to drive,its simple to search for files saved. I like the user interface and the request portal/ feature and its ability to be installed on smart phones.

Cons

For now i have no issue with the software, its working well for me and i just recommend it to other people to give it trial

Alfred
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 29/03/2023

hotel asset register made so easy

Pros

with upkeep am able to truck all hotel assets and their status in one location while in office,i like the assets and purchase order feature. The software is so easy to use

Cons

the software is doing well for me i have no dislike as of now

adam
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/04/2023

asset register made supper easy

we use up keep to always check the status of assets where they are and who is primary user this helps us in decision making process as organisation

Pros

with upkeep am able to truck all assets status in one location with out moving office to office , department to department, its easy to use and to install on android phones

Cons

sometimes the applications delays to download certain information which may be required so a gently most due to poor internet

Abhishek
Abhishek
  • Industry: Market Research
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 22/01/2023

Happy to use Upkeep!

User-friendly and efficient tool for asset management. A very effective tool to keep track of your work orders.

Pros

It is simple to use and very efficient in keeping track of your assets and work orders. Its task scheduling feature is very useful. Its request and approval features are also very impressive and helped in promoting the efficiency of our maintenance team.

Cons

Recurring task cannot be changed once scheduled before the completion time which is not at all a desired feature.

Daniel
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
2
Customer Support
0

2
Reviewed on 15/02/2023

Upkeep

I found the system over complicated and this made it harder to use than what was necessary

Pros

Varied amount of functions to use although more complicated than it needs to be. No over Pros found

Cons

Over complicated system and not as user friendly as it could be, found an easier system to use which worked

Paul
Paul
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
5

5
Reviewed on 13/11/2019

Upkeep can change your whole maintenance program

It's as good at the information provided, which is made better because once it's in there, its accessible to anyone and over time, can provide information

Pros

Information, details, knowing what was done on a machine last time, it means that you don't necessarily have to do the same job twice. If a problem comes back and was misdiagnosed last time you can review what was done and see if you can find where the actual issue is.

Locations, parts, assets, you can put them all into this software and down to the bolt you can provide details on any of them.

Cons

The UI needs work, especially when moving parts around or finding assets in a location. Having a naming standard helps a lot. If you know that an item belongs at a specific site, having a clear site name along with what it is makes a difference.

Response from UpKeep Technologies

Hi Paul!

Thank you for taking the time to leave a review and for all of your feedback! We are so happy to hear UpKeep is providing value to you and your team and helping to improve your maintenance program. Your feedback regarding the UI of the Parts page is valuable and we will make sure to bring it to the attention of our Product team.

Thank you again for taking the time to submit your feedback as we are always looking for ways to improve the app and make our customer's workflows as seamless as possible.

Have a great day!

Replied 14/11/2019
1,345 reviews