Clover Reviews

Pros

the ease to process payments and the response entering to the bank account

Cons

the high fees!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and the updating every so many months!! keeps on changing!! very stressful!!!!!! does not always benefit clients!! like taking a Bar Exam!! or applying for a mortgage !!!!!!

Pros

Ease of use. I have a retail store and some of the employees are a bit older and some are high school age. But no matter what group they fall in they all get the flow of the system

Cons

The processing charges. I’m not going to lie for anyone. The ease of use is offset by the cost of use. But still well worth it.

Alternatives Considered

Square Point of Sale

Reasons for Switching to Clover

All the extra bells and whistles. Plus it is a lot more attractive than the competition

Pros

The machine and online dashboard work well and are easy to use.

Cons

The phone support is atrocious. Getting through to someone is a lengthy process and the technology doesn't always function as it should. My calls were disconnected and no one has ever followed up with me, so I go through the process all over again. It is still unresolved.

Pros

I currently use Clover for my retail wholesale business. I have multiple locations. The system works great for us!

Cons

Backend work generally requires a call to customer service. But for the most part it is easy to use.

Pros

the options for payment is easy seamless fast, you can access everything from the pos system

Cons

it is not currently integrated with our software program so we have to manually enter the sale price

Pros

There is absolutely nothing different about this processor except that are the only ones who ever ripped us off.

Cons

They randomly sent us a notification of stopping payment service. Kept our customers transactions and then expect us to finish paying on a lease of equipment we can no longer use. Horrible customer service, can randomly cut you off and keep your money?? not sure how this is not criminal, but will be reporting to the Attorney General of our state.

Pros

Easy setup, good looking equipment. Definitely a step up from tablets as far as dependability.

Cons

Doesn't actually have an inventory management or reporting that works for any size restaurant. Can only track cost of items, but nothing modified can be tracked. Throwing off cost by up to 30% and making the function completely useless.
Does not allow online lunch menus to show up at specific times.
Does not allow for specials or discounts to be applied to online ordering.

Pros

It was quick and easy to set up. The device was easy to use in my store.

Cons

No inventory system
No calculation of sales tax

Pros

Open source apps so we can fill all our needs

Cons

sometimes because most things are done third part they can be a little clucky

Pros

I like how universal the system is. With the numerous options for how to serve costumers.

Cons

The product gets quite pricey with additional costs and transaction fees. This can cause issues when dealing with small businesses and/or tight budgets.

Pros

I liked the POS system however it has a learning curve. After playing around with it for a couple weeks I was able to better navigate the device. It was a very easy setup.

Cons

Not what I thought it was going to be like. I was not informed of the additional charges and App Store fee. It was difficult to integrate online booking and salon management with this system. I ultimately had to change. I think it is a wonderful system for maybe a restaurant or other type of business not for salons or spas - in my opinion.

Alternatives Considered

Mangomint and GlossGenius

Reasons for Switching to Clover

It was suggested to me by my bank and I should have researched more before making such a big investment.

Pros

Plug and pay. Clover really is, "plug and pay" we were able to start using it as soon as the machines arrived. We also were able to get a replacement register drawer quickly when one just stopped working.

Cons

Our menu was not completely programmed when the machines were sent this was a bit of a hassle. After some back and forth we were somewhat satisfied with the items programmed and we could take it from there.

Alternatives Considered

Square Point of Sale and Toast POS

Reasons for Choosing Clover

QBM or Quality Business Machines was a failing software that was not integrated with any credit card solution or processor. We were not able to read the reports or manage our cash flow.

Reasons for Switching to Clover

Clover was recommended by First Data our credit card processor.

Pros

So far nothing.

It is a nightmare in every way.

Cons

LIARS. SCAMMERS WITH HIDDEN FEES.

FEES ADDED AFTER SIGNING UP.

TERRIBLE CUSTOMER SERVICE.

NEVER USE!!

Pros

Nothing!!! Horrible in every way. Customer service terrible

Cons

THEY LIED ABOUT MONTHLY RATE. GOT OUR BANK ACCOUNT INFORMATION WRONG. NEVER GOT OUR FUNDS

Pros

Easy to use, updated system to keep up with the new technology

Cons

Customer service needs a little more help with the hold time

Pros

They handhelds are easy to transport and are visually appealing, especially with the new upgrades. Easy to use and print end of night reports, easy for techs to bring into rooms to check clients out

Cons

It is to easy to accidentally refund a clients card if you hit the wrong button, wish that it would connect to our PIM system (AviMark). No stylus or pen provided for clients to sign their name

Pros

What I enjoy most about Clover is how simple and useful the machine is. It sits on my desk right beside me while sitting on the charger. The customers also like this machine, which allows them to use tap/Apple Pay and to manually enter their card information if they do not have their card physically with them

Cons

The only thing that I dislike about Clover is that when the machine is close to dying, the printer does not work correctly.

Pros

Number one it is easy to use. The reports you can pull are an easy way to keep track of sales with no guess work.

Cons

I do not have anything bad to say about Clover.

Pros

Inventory management and overall easy to use.

Cons

Missing many useful and common restaurant/bar features. Just tripled price to maintain access to certain apps

Pros

Its design is very attractive, and it feels good when you have it in your hands. It has a good grip. Processing is very fast.

Cons

The cost for each machine could get a little expensive.

Pros

Works with the credit card processor we have had for years, which have better rates than any other company we have quoted.

Cons

We've had multiple days of no service within the last couple months. Customer Service is horrible.

Pros

Nothing, this is the worst product I have ever worked with. We were with them for two weeks and they shorted us nearly $4,000 in deposits.

Cons

The customer service continues to give us the run around and I am usually on the phone with them for no less than an hour each time. The customer service is CARELESS and do not pay attention to details. We were shorted over $500 in our FIRST BATCH we ever ran with them. Then we were shorted $3300 on the another batch a week later. Their customer service follows-up but they follow up with the wrong details and don't see why not received this deposit is impactful. After less than TWO WEEKS with their service, I found another credit card processing company and switched over.

Pros

Nice and compact, ease of use,like the debit machine

Cons

Does not meet our needs of having sub, sub categories for our products

Pros

nothing at this point our credit card machine is been down for over 3months we are still being charged for it our money is on hold for over 3 months all this because a customer mad a dispute one illegitimate dispute.

Cons

customer service sales per ( [sensitive content hidden])

Pros

Easy to use, no hassle, fast and efficient.

Cons

Nothing bad to say. All my uses have been a good experience.