CRM Analytics Reviews

Pros

User friendly and very powerful tool for customer analytics.

Cons

Maybe it could improve mobile experience.

Pros

CRM analytics provides goods insights and add good value to business

Cons

CRM Analytics is expensive for small and medium enterprises.

Pros

We are using Salesforce CRM analytics for our merchants to easily track their requests, complaints and services related issues, easily to access there previous records through his case id, easy to use after integration with our knowledge base

Cons

To close the generated Service appointment number

Pros

The dashboard options.
Reports available to use.
KPI performance monitor.
Integration with different tools.

Cons

Search options can be painful with some required values for my job.
Attachments of critical information can be lost if a lot of time has passed since opening a case/report.

Pros

Easy to track merchant account, transactions details, complaints, queries and requests. I most like feed feature to track the latest conversation and complaints progress.

Cons

There is nothing to dislike in CRM Analytics but sometimes i feel the data fillup section which takes most of the productive time in payment cases.

Pros

The dashboards are very handy and useful to our activities because it nicely integrates the information and presents it in a very digestable way with the enhancement of the Analytics Cloud

Cons

Knowledge ramp is a bit difficult to users that have no idea what is it

Alternatives Considered

Reasons for Switching to CRM Analytics

Pros

The information and tracking purposes. The secureness

Cons

That the verification code doesn't go to both email and phone

Pros

User-friendly interface that makes it easy for businesses to manage their data and workflows.

Cons

The price. It's a bit expensive especially for small businesses.

Pros

1. The platform is easy to use2. You can view the data on the tool itself and can make minor formatting changes over the cloud itself3. Connectivity to other systems is an add-on4. Several customization options for reporting

Cons

1. It can take sometime to understand the UI of the tool2. Bit expensive and takes time to build the report

Pros

It is very intuitive and easy to learn how to use. Also, it is very user friendly even for people who are not familiar with this kind of products. Finally the integration with other apps is clean.

Cons

Maybe the softwear needs to integrate more updates.

Pros

I love how user friendly this is as you can customize the software to your liking and understanding and things are easily accessible.

Cons

I would love to have more power on customizing the software as it can be complicated to give instructions to another person to do so for me.

Pros

Sales force Analytics Cloud has an easy to use dashboard.

Cons

Sales force Analytics Cloud has many unresolved issues. After spending many hours working some of my data will have just disappeared or possibly ended up in someone else's account in the company.

Pros

I really like how easy it is to use. I use this every single day for my job. I literally sign inn and boom its straight to work. I rarely have an issue. Honestly in the beginning there were a few like usual but now there are non. This has to be on of the easiest and most organized platform I have used.

Cons

Like I said there were issues in the beginning but they were sign inn issues. It really had nothing to do with the platform itself. We were all just having issues with remembering our passwords that's all haha!

Pros

Salesforce is intuitive and easy to learn. It is nice that it has memory of tabs previously opened on the dashboard, even between user sessions.

Cons

It has not be very adaptable for our specific needs as a database for our veterinary patients and clients.

Pros

- the integration with Salesforce
- a very intuitive user experience
- cloud based, so has enterprise scalability

Cons

- the ability to visualise your data is better on some other BI tools I have used in the past
- it needs to be integrated with another BI tool to unlock its full potential

Pros

I have recently worked with this product, Dashboards are very interactive, mobile friendly and easy to share your data with your colleagues. You can filter your data with your dynamic time query. Response is also very quick and fast in terms of performance.

Cons

We have started recently and in learning phase, So can't provide much information for least like, but graphics are above than my expectation. i personally appreciate it.

Pros

Great Interface
More granular data reporting
Powerful and fast

Cons

Complex to maintain
Doesnt directly sync / integrate with databases.
Cant replace something like Mulesoft or Bhoomi.

Pros

Powerful analytics at your whim, as long as you know what you're looking for this can be a very powerful tool.

Cons

The tool can be very clunky and hard to navigate at times. If you dont know exactly what you're looking for it can be difficult.

Pros

The price its low and the futures are amazing for the price ,they don't try to take your money for every single think that you need.

Cons

they dont track my inventory and the reports are complicated some times but i can export my data to excel and figure it out what i need

Pros

It's fee and relatively easy to navigate.

Cons

I had trouble finding where the information went after I categorized it.

Pros

It keeps track of what you need to do on a daily or weekly or monthly basis.

Cons

It's not really geared to handle lots of campaign changes.

Pros

Ease of use.

Cons

Doesn't come with our instance/requires some integration.

Pros

This account based marketing (ABM) solution designed to select valuable prospects, share web content, and analyze campaigns.

Cons

It does need an analytical type experience. Which make it a bit hard to use. Lack of functionalities.

Pros

Currently the most efficient data analytics tool for a reason. So user friendly, quick interpretation

Cons

Can't think of any cons so far, have only used for less that 6 months